PARENTS AND DOG OWNERS BEWARE!!!! My daughter was an…read moreemployee at lucky dogz and was bit by a dog, fired and blamed for getting bit. They refused to give me the dog that bit her shot records which I needed to take the er to prevent her from getting unnecessary series of rabies shots. I had to contact the Springfield police department for assistance. Yes, I know it's probably hard to believe that I would have to go to these lengths. The police were able to get the records and give them to me. The owners never once asked me if my daughter was ok. Instead I was asked did she finish her shift. These owners have no regards for humans or animals.

Our dog Zoey loves it! We do doggy daycare and overnights. We are happy and the staff loves dogs!read more

Our boxer Biggie Smalls has been training and boarding with Eric since he was a pup. He enjoys his…read morestays at Katz Dogs K9 so much he sleeps for two days once he gets home. We definitely recommend boarding and training there.

Where do I even begin? Katz K9 is amazing. First, one of my dogs participated in the board and…read moretrain program. I was hesitant at first because of all the "professionals" out there, but it was totally worth it. Eric and Sam were so patient with me and took their time teaching me everything I needed to know so that my dog would continue to be successful. Secondly, I am a terrible procrastinator and things completely slip my mind. Multiple times they have worked with me last minute to get my pups in for boarding. Most importantly, my dogs love it there! I will forever recommend Katz. Even to my friends that live in Philadelphia!

Friendly and accommodating owner and staff. My husband snd I had a miscommunication about…read moreappointment time and they were still accommodating. My older dog is afraid of other dogs, and they kept him calm and safe. They accidentally cut him too short, called immediately, asked permission about how to correct, and didn't charge for the cut. When I picked him up, a staff member was sitting on the floor with him separated from the other dogs. He was happy. Would go back and try again.

I take my Golden Retriever (Daisy) here for daycare and she LOVES it!! She just recently got her…read morefirst bath there, they did an excellent job and for a price you can't beat!

Thank you Carina for a job very well done. Theodore, my three year old Golden Retriever who is…read moreavid about never allowing anyone to touch his feet has met his match! His paws were groomed so perfect, the nails were cut evenly and his underneath pads were done beautifully. His red coat was soft and shiny and trimmed evenly on both his left and right side. Not sure what magic words you whispered to my boy, but they worked. My "Wooley Mammouth" now looks like quite "Regal".

Best kennel experience! My dog has anxiety and hates going to the kennel. They took such good care…read moreof him and gave him his own large private space upon arrival. They kept me updated and gave him tons of personal attention. The place is huge and very clean. My dog came home happy and not stressed. Highly recommend!!! The staff is amazing.

I boarded my dog last week here. They had me bring her in for an assessment for a day beforehand,…read morewhile this may sound annoying it gave me some comfort they cared about how my dog fit in with others. Week went pretty seamless my pup seemed fine after. However she did get kennel cough while there. Not necessarily their fault but stinks nonetheless.

We took our dog to Love My Doggy Day Care, for a hair cut. He had a coat of flowing, wavy red hair…read moreof about three inches in length. We requested that they clean up the hair around his face, which had become overgrown and trim no more than a half inch from the rest of his hair. We showed them a photo of a similar dog to let them know what our goal was. In accordance with instructions from our veterinarian, we also told them not to pluck hair from his ears. When we picked him up he was unrecognizable. Instead of cutting only a half inch, they shaved all the hair on his body to half an inch. And, oh yes, they plucked his ears. We gave our instructions and showed the photo to the Grooming Salon Manager. Whether she failed to understand our instructions or failed to accurately communicate them, we can't tell. Perhaps she thought the picture we showed her was intended to illustrate what we didn't want him to look like. Regardless, we won't be back and suggest that others exercise caution before taking their dog there for grooming.

Pets are like children to most owners, so finding a reliable company to take care of them is a…read moreMUST. The Puppy Butler came through and eased our fears of leaving our pup, Brody, in someone else's care when we were out of town. They are professional, respectful, kind, and clearly have a compassion for animals. Their price is also great after doing some of the others I was considering sending Brody. They sent us enjoyable pictures and videos of our dog, daily, making it easier for us to relax while on vacation. Brody was happy and worn out from being able to run in The Puppy Butler's big backyard for days by the time we picked him up. Yes - leaving an animal behind while away can be hard. But I highly, highly recommend The Puppy Butler if you're in need. We'll definitely be using them again.

Jim did an amazing job! He watched our two cats. One of our cats has a medical problem where he…read moredrops urine and it was really hard to find a pet sitter who would accommodate him. Jim met the challenge without a complaint. He gave us updates daily, whether photos or videos. Every step of the way, he kept us in the loop. My husband had a tough time leaving the cats, but knowing they were in great hands with Jim allowed him to enjoy our trip. He even took on our package and turbed our tv off for us, which is obviously outside of his duties. He gets a 5/5 from us and we already have him booked for our next trip in November. Thanks, Jim!

I am so grateful for Best Friends. My dog and cat were boarded for 7 days and I was so happy with…read morethe results. My dog and cat are people animals and I could tell that they both were treated with love and kindness. When we got home they were fisty and very happy. My dog's grooming was awesome. Thank you Best Friends. A Mommy is very happy with your boarding services. Thank you D Carter

I used to be a huge fan of Best Friends, in fact, I've been a client since I had a beagle and my…read morenow 31 year old daughter worked there while in high school. I have been there for numerous (far too numerous, in my opinion) staffing and managerial changes ( at current count, 9 managers, and my current dogs have been there for 9.5 years). While I understand that people come and go, if this kind of turnover happened in a Pre-school or daycare situation, parents would be raising the roof. The loss of the current manager and her predecessor, so close together (within 2 seeks of each other) is setting alarm bells ringing. They were wonderful. The dogs were well cared for, they had ample play time, group play was longer than just a couple hours, the center was immaculate, and the staff was there long enough to learn names and faces. Now the management has changed yet again, trusted people are gone and staff is low, which means dogs will not get the exercise or care they need. Transparency is all but gone. Needless to say, this makes me very sad, and we will not be going back.

I recently adopted a 9-month old dog and wanted to jump into training right away. I retained…read moresomeone who lived very close to me and had great reviews, but after a few sessions I realized our schedules were not compatible; I was not getting consistency and reliability from her. It's important for me to make progress with my dog, so I Googled alternate options and stumbled upon Alex's page. I called him on a Friday and he picked up the phone right away. We spoke for a while about my needs and he came out the following Tuesday for what was supposed to be a 2-hour visit. I fell in love with him immediately, he is not only so personable and likable on his own, but he really takes the time to LISTEN to what you need and work on those things right away. I had mentioned my priorities to my previous trainer, but I found that she was teaching my dog commands that didn't actually accomplish what I was after. In our first meeting, Alex worked on SO MANY of my priorities. He got my dog to go into her crate on command, taught her to "stay," showed me how to "walk with" my dog better on her leash, and (using a 30' leash outdoors) started working on recall with her. We were so immersed in what was going on that Alex started to go a little bit over our time, but he didn't want to stop because we were making such great progress. I told him if he wanted to give me a third hour right then and there that I was prepared to pay for it, and he did!! I learned a lot of things from Alex myself during our first meeting, like how to employ the use of "deltas" (which my old trainer never once mentioned) and how non-verbal cues are arguably more important than verbal ones. Again, my old trainer actually discouraged me from using hand motions, but once incorporating them into my routine I noticed that my dog was much more compliant than she had been. Another positive difference between my old trainer and Alex is he really takes the time to teach you why he's doing what he's doing, and encourages you to participate. My old trainer just taught my dog a command and had me replicate/practice when she left. Alex really makes you feel like you are a part of the teaching process. After our private session Alex recommended some "Small Group Therapy" for my pup. He came at noon on a Thursday to pick up my dog and she proceeded to go on a several-hour outing with his two chihuahuas and a dog he was fostering. The entire time he was out with her he was recording and sharing videos on an iCloud album. It was INCREDIBLE to not only see everything that was happening, but to hear him narrate why he was doing the things he was doing. I could not get enough of his videos and felt like I was there during the session. On top of Alex's excellent communication, punctuality, reliability, friendliness, competency, and effectiveness, his rates are OUTRAGEOUS in the BEST way! I truly believe he is under-charging for his services. I can get three hours with Alex for less than I paid for one hour with my prior trainer, and I feel much better about the work that is done during that timeframe. I adore Alex, and most importantly, what he is doing works. He really gets into the mind of your dog, and has such a wonderful way of connecting with them and their needs. I am elated to keep our work going - my pup has lots more Small Group Therapy outings in her future and it's wonderful that I have the option to use him one-on-one to teach her even more commands in the house. One day I hope to move on from essential commands to more fun ones, like "roll over" or "go get X toy."

I was lucky enough to meet Alex in passing and he was friendly enough to spark up a conversation…read moreand let me know he was a dog walker. I am very particular about who takes care of my dog Lola, and Alex gave me every confidence in the world that he was capable in caring for her and he was right!! He took such good care of my Lola . She has separation anxiety, and he was very accommodating to her needs, very loving and understanding and built such a warm and caring relationship with her. I would highly recommend him for dog training, dog walking, or boarding. He is very professional and communicative, but most importantly very trustworthy. He also provided loving care for my cat Finic! He is the best!

This review is based on my online shopping experience and text interactions with the staff. My…read morecat's favorite toy from when he was a kitten had completely fallen apart. I was able to locate that same toy at this shop. The price was very reasonable! The order arrived sooner than expected. A staff member reached out to me to tell me of a delay in the shipping, but the item ended up arriving when expected. My cat is very happy with his replacement toy. I will be ordering from this shop again in the future. A nice touch to the item, was that it let me know who packaged the item, which to me, showed that it was packaged with care.

I went to Queenie's with my daughter's dog who was having some anxiety related to being left alone…read morefor the workday. After chatting with the owner and employees, they helped me find everything we needed to make Louise a happier girl when she needs to be alone for a while. Adina and Patti both walked around the store with Louise and i to try and find the best products for us. The store is adorable, neat and well kept, and prices are great. I'd much rather shop here than at a big box pet store. Highly recommend!!