This review is based on my online shopping experience and text interactions with the staff. My cat's favorite toy from when he was a kitten had completely fallen apart. I was able to locate that same toy at this shop. The price was very reasonable! The order arrived sooner than expected. A staff member reached out to me to tell me of a delay in the shipping, but the item ended up arriving when expected. My cat is very happy with his replacement toy. I will be ordering from this shop again in the future. A nice touch to the item, was that it let me know who packaged the item, which to me, showed that it was packaged with care. read more

I went to Queenie's with my daughter's dog who was having some anxiety related to being left alone for the workday. After chatting with the owner and employees, they helped me find everything we needed to make Louise a happier girl when she needs to be alone for a while. Adina and Patti both walked around the store with Louise and i to try and find the best products for us. The store is adorable, neat and well kept, and prices are great. I'd much rather shop here than at a big box pet store. Highly recommend!! read more

Queenie's Pets - A happier lady thanks to Queenie's! - Dog Walkers Near Me - Philadelphia, Pennsylvania

This pet store is an absolute gem in one of the best communities in the city. As a frequent visitor of two of the major national pet chains, I didn't expect the prices at this small store to be competitive. Not only were the prices competitive, but the personalized customer service was like nothing that I ever experienced at a pet store. My energetic puppy was treated like a little king. I have been through a couple of harnesses during his little time with us due to growth. Queenie's has a program that allows for trade-ins as your little one grows!! The salesperson had a genuine passion for pets and took the time to understand what we were looking for and ensured an accurate fit for our new harness. We will visit this store before heading to one of the national chains. read more

So I don't just love my cats. I LOOOVVVVE my cats. They are the most precious things in the world to me and their well being matters like A LOT. I wouldn't let just anyone take care of them, but I'd let Queenie's do it everyday and twice on Sunday. They seriously love their clients' pets and treat them like their own. A few highlights from my experience with them: -Everyday, they leave a personalized handwritten note in a notebook (that even comes with a photographed sticker of your pets) so you know how the visit was. -I requested my caregiver Noah leave a note in their online system everyday so I could log in and make sure all was well. He did this and it was completely reassuring. -During the meet and greet (super essential for them to get to know your pet(s)), I used a bunch of different nicknames for my two cats and the caregiver (Noah) must have heard them because he used them in the notebook. Loved this detail! I have felt anxious in the past when I go away, but no longer. I would not hesitate to use them again! read more

Hello I do not use Queenies personally but have friends in the area that do, and they say how wonderful the company is, and how much peace of mind they have knowing their pets are being well taken care of. Every week I see one of their employees (a nice Australian man) walking 2 or 3 dogs, and he always moves the trash cans and recycling boxes out of the way of the path. I spoke to him about a month ago and he said he does it in case anyone with a mobility scooter or wheelchair is using the sidewalk and wanted to help make their life easier. I saw him doing it again yesterday even though it was snowing, so thought I should say something as this is really nice. read more

My husband and I began using Queenie's in 2011 for our three cats. We don't travel very often, but needed a go-to option for cat sitting, as opposed to inconveniencing a neighbor. I was told that their system was completely automated, that you simply go to their website, schedule the bookings, and receive an email confirmation and invoice. After booking a few series of appointments, we were generally very pleased with the convenience and the service our cats received. That was until our booking was erroneously not received (despite an email confirmation), and our cats were without fresh food, water, or litter for four straight days. I was initially told by the owner, Adina, that it must have been MY mistake in submitting the request, that nothing could have gone wrong on their end. A short time thereafter, Adina called back and stated that there was a system "glitch" that resulted in the lost appointments. She offered to pay any veterinary bills associated with that incident, and credited us for our subsequent bookings. But my trust in Queenie's was never the same after that. So, I requested that someone give me a call after I submit a booking, just so I know that it went through and didn't have to worry. I was told that couldn't be done, as the system is completely automated. OK then. I should have walked away at that point, found another service. Still, I continued to use Queenie's, though my uneasiness never went away. Since that incident, on two separate occasions, we had a caretaker scoop the litter box into the toilet repeatedly without flushing it, so twice we came home to a giant toilet of days-old smelly poop that blocked the toilet. I sent an email addressing this, and once again, was met with a mixture of denial and discourtesy. One would think that a business owner would like to know if one of her employees was not meeting a clients' expectations. Other reputable pet sitting services actually encourage this. Most recently, two of our three (indoor) cats came down with severe vomiting and diarrhea within 24 hours of the caretaker visit. I sent an email requesting that the caretakers wash their hands and potentially remove their shoes before entering our apartment, as we (and our vet at Chestnut Hill Cat Clinic) were unable to determine how they had gotten sick, and we wanted to take every possible precaution. I didn't know Queenie's policy on preventing potential contamination, as we never discussed it before (and never worried about it). It was then that I received a response from Adina that 1) scolded me for not already knowing their policy on handwashing between client visits, 2) rejected the idea that one of the caretakers could possibly have anything to do with the illness, and 3) told me to find another company for my pet sitting needs. The explanation? "We do not feel trusted." Yes, you lost my trust long ago when my cats were left alone for four days. So I quite literally had a business to which I've paid hundreds of dollars tell me I could no longer use their services. Regardless, I do think that Queenie's has some wonderful employees who do an excellent job. But between my cats being mistakenly left alone for four days, the other various problems we've encountered, and (above all) the refusal of the staff to accept any level of blame or apologize for a customer's dissatisfaction, I am happy to no longer support their business or recommend them to others. My husband and I don't make a lot of money, so we expect a high level of service, and we've luckily found another reputable cat sitter who really works to ensure that clients are happy and welcomes feedback. read more

Just wanted to double back with this review and say that we are still using Queenies and only have great things to say about them and their services. They take time to get to know the dogs (and cats), often give them play time and not just walks. They've stayed overnight here wtih our pets when we've been out of town, and we completely trust them all and know we're going to come home to happy animals and a safe home. One thing I love is that they use only positive methods to work with the dogs--nothing ever harsh. This is a caring, professional group. You can find less expensive dog walkers and house sitters, but with Queenies, you know you've entrusted your loved family member--and, let's face it, your home--into the best possible hands. That's pretty priceless, as far as I'm concerned. read more

I wrote my initial review over five years ago. We are still loyal customers and we couldn't be happier with Queenie's. It's always fun to run into one of the team with our dogs-- the dogs go wild with joy. Here's my 2009 review verbatim; Queenie's does a fabulous job. We switched dog sitters recently when our friend Lorraine stopped doing vacation care and we're delighted with the loving, professional care that Queenie's provide. We trust them completely with our dogs and they're great with our new rescue,who is a little skittish. These people know and love animals. They left us a special Queenie's Notebook with photographs of all our animals (3 dogs, 2 cats) where they record the details of every single walk and Noah, who takes care of our pack, writes little poems to our dogs. They're great. They're beyond great. read more

Just used Queenie's Pets for daily dog walks for my two BT's while on vacation. They came three times per day to walk / feed / play with them. This was the first time for us having to do this and so we were very nervous about leaving the dogs alone for 4 days, but shouldn't have worried. The boys were fabulous when we got home and we had little notes from each visit to help us feel like we knew what they'd been up to the whole time. I can't thank them enough and can't recommend them highly enough! read more

Nice folks, really care about the dogs. Very honest and helpful. They are very Mt. Airy, though. You need to realize these folks care about your dogs more than they care about you. That's great, in it's own way. I wouldn't want to leave my dog with anyone but Queenie's. However, I really wish they were a bit more socially aware and talkative when they talk to the owners. read more

We hired Queenies once we knew we were bringing our new puppy home. We are so glad we did because Adina and staff took such good care of our puppy. We truly believe our Oscar has a great temperment and loves other dogs because Queenies socialized him well with other puppies and dogs during their visits. Oscar loves everyone at Queenie's Pets, and so do we! read more

Queenies have been caring for my dog Misty ever since I adopted her. I can't praise them enough, they are kind, caring trustworthy animal lovers. Queenies have a great online site where they collect all the details on likes/dislikes and important info on your pets. you can update the information and add animals at anytime (we're up to five!). After each visit they leave a note detailing who Misty played with and where they went. Needless to say Misty loves them, especially Dave the sports fan and I wouldn't be without them. read more

I have been so happy with the amazing service and caring attitude of Adina and her team at Queenie's Pets. I have two energetic and (at times) difficult dogs, so I am always nervous about leaving them in the care of someone else. Adina and her staff went above and beyond to take extra time to get to know my pets and make us all feel very comfortable. Whenever Queenie's comes for walks, I know that I will return home to find two very happy and calm pups! I always have a fun and informative note from their caregiver so I can catch up on my dogs' activities while I was away. Queenie's Pets is professional, attentive and it is obvious how much Adina and her team truly and passionately love animals. read more

Wow Kelsey is the freaking dog whisperer!! Top notch pet care giver right here! Highly recommended!!

I've hired multiple dog walking companies throughout the city over the years, but Queenie's Pets is simply the best! They genuinely care about the happiness of my dog, Suka, and leave a note every day so that I can read about the adventures they've had together. Queenie's really does treat my dog like royalty! Two thumbs up. read more

I truly cannot say enough wonderful things about Queenie's Pets. We hired Queenie's shortly after getting our new puppy, Annabelle, a little over a year ago and they have been an invaluable and vital part of our puppy's development. With a knowledgeable, professional and caring hand, Adina and the other Queenie's caretakers have helped Annabelle develop into a well-behaved, social, ridiculously happy and loving dog. They went above and beyond on their daily visits: taking her for long walks in the woods, going on puppy playdates with other Queenie's pups, and always leaving a detailed note at the end of the day letting us know all about Annabelle's adventures (it's embarrassing how much we looked forward to reading those notes when we got home from work each day!). We recently relocated from Mt. Airy to South Philly, and were beyond devastated to leave Queenie's behind (I'm not exaggerating when I say that we seriously considered staying where we were for the sole reason that we couldn't imagine living without Queenie's). Adina and her team truly love what they do, and it shows. I trust them implicitly with our dog (and our home), and they would be the first place I turned to if I needed advice or a recommendation regarding Annabelle's health or care. If you are looking for top quality animal care, I highly recommend you look no further than Queenie's. They are top notch and we cannot thank them enough for all that they've done for us and our beloved pup. read more

My boyfriend and I are crazy about our cat Murray, so last fall when we moved 6 hours away from my boyfriends parents (Murrays previous catsitters) to Philadelphia, we were definitely anxious about who would watch him when we had to go back home for holidays/vacations etc. We needed a sitter for Thanksgiving, and found Queenie's via a google search. After reading previous reviews and looking at their website, we decided to schedule a meet-n-greet a couple of weeks before Thanksgiving with their manager and the person who would be taking care of Murray. We were really impressed with how professional and thorough the Queenie's staff was. Before they visit, you fill out a very detailed form that lists all your pets needs, diet, habits, medication, personality which we thought was great and helped them get a sense of how my cat is. During the meet n greet, Queenie's got to meet Murray and see the layout of our apartment and they took additional notes. My boyfriend and I both felt that our precious Murray was in great hands and were comfortable leaving him in their care over Thanksgiving. Fast forward to now and we have used them for Christmas and Memorial Day weekend and each time we have had them come Murray has been taken such good care of! They leave a notebook with detailed description of each of their visits which is really great. Murray is shy and a little bit tough to win over at first and I was able to see their patience with him as he warmed up to them in the notebook entries. Other things I liked about Queenie's was the ability to schedule visits online and pay for the services with my debit card. If you are a pet owner who is anxious about leaving your pet when you have to travel, I strongly encourage you to reach out to Queenie's. They will be well taken care of! read more

I can't say enough good things about Adina, Will and the entire crew at Queenies. The complete peace of mind that they give is priceless. I have never had an issue or problem with the house and pet care from Queenies, and the communication, feedback and love they give my dogs (now dog singular] is second to none. Bravo! read more

We adopted our big greyhound, Luca, in 2009 after a racetrack injury. He clearly had been roughly treated (if not mistreated), and he feared almost everyone and every new encounter. His anxiety and fear translated into nasty GI problems, particularly whenever we left him alone. My neighbor recommended Adina, and soon thereafter we joined the Queenies family. Every Queenies Team member who met Luca approached him with confidence, calmness and pure love -- just what he needed. Adina helped me work through Luca's GI issues and has been instrumental in coordinating a raw-feeding group in Mt Airy (big plug for raw feeding here!!). Luca is now happy, healthy and super well-adjusted, and Team Queenies played a big role in his development. I am completely comfortable leaving Luca with Queenies and trust them completely. Additionally, Adina and her Team have an uncanny ability to interpret dog chemistry and select the right mix of dogs for each play date. Luca comes home from a Queenies play date happy and tired. I am continually impressed by their professionalism, expertise, commitment, passion and customer service. (Really, I've rarely seen a company serve customers with such efficiency, thoroughness, and joy.) Team Queenies takes animals, people and planet seriously. Hats off to you Adina! You've built an amazing company! read more

I'm so happy with Queenie's! They're so through and I can tell they really know and love animals.

We really value and appreciate working with Queenie's! We have found the start-up process and on-going service to be thoughtful, professional, and personalized. This is an exceptionally well-run business that doesn't feel like just "business". Our caregivers have been super; we love their thorough notes letting us know how the visits went, their time and attention spent on our pups, and above all, their patience with and understanding of our dogs' quirks. They have persisted with calm kindness and that is so reassuring to us. read more