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Leader Mobility

1.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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Sentry Home Health

Sentry Home Health

(2 reviews)

Professional, great customer service and met new employee, Kathy. She is kind and so accommodating…read moreto provide me with what I needed for my oxygen supplies. Looking forward to working with her in near future visits.

I have had my oxygen concentrator for a couple months now I keep getting text messages and…read moreautomated calls in regards to my insurance so I called the company thinking I was doing the right thing got Kathy, who answered the phone. She started off nice until I explained my situation with my insurance with my employer, she then proceeded to tell me it was illegal like I already didn't know that. She seems like she was bothered by me calling, really lacked customer care and service. I was asking what my options were and all I got told was we will have to pick up the equipment due to no insurance. What happened to working with patients and giving a damn about care and others? I know the insurance isn't her problem, it is mine and so is my health but damn customer service could go a lot further in her line of work what happened to compassion and giving a shit about patients and their health. I've been proceeded to ask her. What are my options if my provider is wanting me to be on it she says I guess self-pay and then was rude. Giving me the amount. I then told her I would call back and speak to somebody else because of her poor customer service. The gentleman who originally brought my equipment to me was absolutely amazing so friendly, caring and compassionate. Maybe she should get some training from him.

Leader Mobility - shipping_centers - Updated July 2026

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