I always enjoy my apts here. It is a quiet atmosphere. The appointments are quick, always done well…read moreand charged fairly. I haven't written a review until now because I choose the Ferrari Red shellac for Christmas and my nails glow!!! I've never been this excited about my nails. we went glow in the dark mini putting for a Christmas work party and I couldn't stop looking at these pretty nails so today I thought I'd share!

I've been coming to this salon for about two or three years now and I always come out satisfied,…read morethe staff is amazing and friendly they will give you a good experience and make sure you like what they give you, I've brought pictures of designs they haven't done and they still made them for a cheap price and the way I wanted it, they are very affordable and their work gets better every time I come. five stars for me here are all the sets I've gotten here(I get acrylic)

Amazing nail salon that I 100% recommend! Would go here all the time, the vibe was nice and the…read moreplace was very clean. Everyone there was the sweetest!

Stay away!!! They book appointments and then take walkins while you wait. As a former customer i…read morewould advise to go to another salon who cares about their customers. The last straw was my daughter and I went for manicures. We waited 45 minutes even though we had an appointment. Lyly the owner started the shellac removal in both my hands and one of my daughters and left the other. We tried to get her attention however she was answering the phone and doing nails for customers. She came back and we told her and she chastised us for not letting her know! Really!!!! We finally got into the manicures we each picked colours based on the examples. Lyly did my daughters nails and she picked a light colour almost neutral. As it was being done it looked like prom dress pink my daughter a young adult said something and Lyly did not address the issue. My daughter continued to tell her that the other girl put two colours and Lyly demanded my daughter tell her which two as she must know in order for her to do it. My daughter ended up with bright pink prom dress( turns out that's the colour Lyly used) on her nails. She left in tears as she had a function that night and was so embarrassed. We are now 2.5 hours invested and Lyly has no resolve for this. We will never return and we were loyal 3 year customers monthly manicures and bi monthly pedicures. That will be the last time Lyly will get my money as we left there and went to the brand new salon passion nails. Wow they were so helpful they fixed my daughters nails for a small cost but that smile when they were fixed was priceless. If you want bad service, long waits and nails that are not what you wanted then Lyly is for you. If you want service and quality go to passion nails. A former Lyly customer

There is a new Nail Technician named Hannah. Her Pedicures are A-M-A-Z-I-N-G!…read moreAsk for Her. She also does Nails. But her Pedicures. Ahhhh...

Visiting Niagara Falls for a weekend family trip, had some time to stop by to get my nails done. I…read moresaw this salon on Google maps with good reviews, and I'm glad I stopped by. Not as busy on a Thursday afternoon which was good because there was no wait, but they said they do tend to get more busy on Fridays and Saturdays. I received a gel mani and a regular pedi. So many colors to choose from, and a great job. If I'm in the area, would definitely come back!

I've been coming to ZEN for years. Wonderful customer service and my nails always look gorgeous!!read more

Nope. Never again. I…read morewaited to write this review because I was so upset that I didn't want to overdo it. I came here on 10/16/2023 as a walk in at 10am. I'm in the market for a new place so I decided to give this place a try. The technician who did my pedicure was nice. I was impressed by the materials they used and how nice the salon was. I knew that must be why the prices were so high. Their overhead must be unreal. Towels with the salon name embroidered on them and everything. She even used fresh sliced oranges to massage in the scrub from the upgraded pedicure package. But that's okay, I don't mind paying for higher quality products and service. At this point I was very impressed. The issue came with the second tech who did my manicure. She asked me how I liked my nails so I was telling her. I'm particular about my nails-- the shape, the style... etc. But I'm by no means a jerk about it. I simply know what I want and I ask for it. My nails are my thing. I love my nails, everyone loves my nails, I get compliments on my nails all the time. They're nothing spectacular they're just really nice. Anyway, I was telling her what I wanted-- my natural nails are nice and really healthy so I only want clear acrylic or some kind of clear overlay on top to strengthen them. I clean at work and it's rough on my nails. They'll break if they aren't reinforced. I also like my nails ballerina slipper shape. Basically they taper toward then ends and are squared off. But as I was explaining what I wanted she looked up, said something to the woman working at the next table, and the woman's head flew up and she stared at me with a look of shock on her face, and then they both laughed loudly and shook their heads. I'm not the kind of person who automatically thinks that just because someone is speaking another language they are talking about me. But it was clear in this instance they were. I didn't say another word the rest of the visit. I gave her a terrible tip of $5. I gave the other woman $15. With such a personal service like this the end result isn't all that matters. It's the whole experience, including how you feel when leaving. Not only did I end up having to get a colored polish on my nails because the material she used on my nails was so cloudy it looked terrible, but I had to file away polygel lumps along the edges of my nails that I noticed once I got home, my nails were more round than ballerina slipper (no tapering whatsoever), and I left feeling disrespected and offended. That's too many strikes. I will not go back.

My nails got done, but the cuticles were bloody. The technician was not wearing gloves and not…read morevery hygienic with my open wound. When I went to pay, I was told that they prefer cash. I said I had to pay with a credit card. Not a great experience, I will not be returning.

They say walk ins welcome. A woman came to the door and asked what did we need. When I said just…read moremanicure, he said pedicure--I said no manicure. He said for both? I said no just one. Now if they were booked there should have been no questions when first asked. He should have immediately said "we are booked". He asked what, how many and pedicure and then said they were booked after looking us up and down. I'm not sure why he needed to know of it was 2 needed or 1 when you don't have any openings. It was clearly racially motivated. There is no other excuse. I wasn't going to leave a comment but thought I should because others had the same experience. Take your money elsewhere and spend it where you are respected.

Service with a smile and they do really good work . No it's not the cheapest but you get what you…read morepay for. I have never left unsatisfied either with the quality of the work or the treatment by the staff .

Unfortunately the ladies are money motivated. I took my daughter for a mani with regular polish…read more The lady decided to use shellac. Without my consent or hers. Shellac was completely her choice and she thought it was ok to do it. So disappointing

Vanna does a great job on my nails. They always look great and they last a long time. you must make…read morean appointment! Bonus -Easy to park in the plaza.

I had a full pedicure with gel polish. The massage chair was very relaxing. The man who did my…read morepedicure was very kind and gentle. They only thing that upset me. Was that they took a few people ahead of me who didn't have an oppointments. I had to wait 40 minutes past my time. I did not get a discount because of this. They apologized but that didn't matter to me. It made me late for another appointment. So I didn't give a tip for the service. I will come back, and try again, but if it happens again I won't.

Stopped in for my first time as a walk in on a Monday evening around 5 PM for an acrylic fill…read more There was a sign painted on the front door that said "by appointment only" but I took a chance and stepped through the door and asked, "no walk-ins?" and to my relief they said it was fine and to come on in. Lee did my fill and she did a beautiful job. I requested Coffin shape and they look great. After having a place I went to exclusively for more than a decade, I've been bouncing around from place to place for the last few years looking for a place that I can stick with. This place definitely has potential!! *crossing fingers..... with gorgeous nails*

I also went in for a gel mani and I'm sooo happy it lasted through my 10 mile hike where I was…read morecrawling on my hands and knees! I highly recommend Coco. I also recommend you bring your own nail supplies as I wasn't aware of this. I had to pay an additional $3 for my own kit.