I love that there's a Michaels in this plaza. Its ultra convenient to remember when you need crafty…read morestuff to go along with anything I purchased here. Michaels has a lot of stuff you wouldn't think to really find here. The only trouble is I have never seen such high prices on craft or supplies. The Art supplies are fantastic and they have a good variety of paints and brushes of all different levels of expertise and qualities. However, again at a cost. When they DO have a sale on paint or anything creative, like buy one get one-half off, that when you'll find me scouring the aisles and filling up my cart. Frame work is also very very nicely done and though MUCH cheaper than a traditional printer or frame shop, it can still be pricey for any frames that are not solid flat color , matting too. Nonetheless its done fairly soon ( usually 2 weeks was the longest I've ever had to wait) and it looks astounding. Staff are kinda of hard to find on the floor and the absolute worst thing about any Michaels store, they never hire enough people on shift to do cashier. Even if I just run in for ONE thing and get in line 3 mins later, I'm stuck for at least another 10-15 mins in line. I understand that some items need to get wrapped in tissue paper or need special care loading them in bags and carts, which is precisely why it makes no sense to have ONE person on register at ANY given time, That sucks but I'm still going back for the next sale!

This has to be the worst Micheals I have ever been to. They have the laziest employees working for…read morethis particular location. Everybody acts annoyed when you ask them a question. I have gone to the one in Bellingham and in various other locations and nobody acts like this except for this particular store. This isn't the first year I've encountered this either. It's literally been going on for probably six years and I'm finally speaking up about it because I've had enough. I'm tired of coming in here and they do not have their full holiday displays out when other stores do. They take their sweet time doing everything whether it's Halloween or Christmas. Definitely will not be coming back in here ever again. I have tried so many times to give them the benefit of the doubt, but they do nothing to improve themselves.

This is an amazing book store! I love it here and they always have a variety of good books!…read more100000000% recommend stopping by.

A real treasure for our town! And adding subscriptions is fantastic. Allison is knowledgeable,…read morefriendly and I feel welcomed every time I walk in!

I really wanted to enjoy my experience with Worcester Wares, but unfortunately things took a bad…read moreturn before my order was completed. I went to Worcester Wares to order some custom shirts for my small business. I paid the full price up front (mistake on my part) and patiently waited for the project to progress. I promptly sent in all of the graphics needed to make the various shirts I had ordered. Months into the project I was informed the the owner was dealing with some personal matters, which I was understanding and patient about. She did deliver some of the products I had ordered, and indicated that she was working on the remaining products. Some of the shirts had a defect, which she said she would rectify. The hoodies that I ordered were supposed to feature a large logo on they back, which the ones she delivered did not. After that visit, it was radio silence. I sent several emails and messages inquiring about timeframe for delivering the remaining items, but did not get any response from her, or from anyone at Worcester Wares. I began this process in early December 2025, and paid for my items in full at our initial meeting. It is now May the following year, and I have not hard anything from the owner since February when she dropped off a few of the items I had ordered, despite several emails and phone calls. Unfortunately I would not recommend Worcester Wares to another business. I am now out several hundred dollars and have only a small handful of the shirts that I ordered, some of which were not made as ordered. Very disappointing.

The merch is cool, but the customer service leaves a lot to be desired. We attempted to get some…read morecustom shirts made and it never happened. Each time we were given a date for review of the artwork, or to see a mock-up, we NEVER heard from her. Texts, calls and emails went unanswered for weeks and weeks. We went back to the store several times and were only given excuses. This was a special project that we were excited about and it never happened. Interestingly, she told us that "small businesses value every nickel" spent, and then, nothing!

Love to visit here, especially when looking for unique & special gifts…read more Great food items, humorous gifts, cool inexpensive jewelry...

Every time I go into the store I'm amazed at the selection. There is something for everyone here…read more Gifts for young and old, educational toys for the young ones and for the older kids there are experimental toys. The owner goes out of her way to find the unusual gifts, so this makes it a destination store for us. I can go to other box stores and find the run of the mill items, but for the unique gift we always go to The Grapevine.

I've been fascinated with this great bookstore since it also had a Worcester location in the…read more1990s-early 2000s. Great mix of national selections with a special focus on local. They support local authors and even from time to time musicians. I have performed here a couple of times and the staff couldn't have been more helpful and professional. Their great event room is a multi-purpose section of the store with a seating capacity of maybe 45-50, give or take. Keep your eyes open for events here! Also has a great selection of gifts. :) The food at the cafe was delicious too!

More than just a bookstore that's for sure! Boos, games, kids toys, gifts, and so much more! I've…read morebeen here a few times and I'm always happily surprised to find something for an upcoming birthday or event I need a gift for. Staff is helpful but nothing over the top. If I'm in the area I love stopping by.

Im very happy with the experience at Otaku. Its a place for…read morealot of great interest and hobbies. I like most the effort to build community. Effort is under rated. Andreas had awesome communication. John made me a great Cappuccino. Ima pull up more often. You should too. Peace.

This is seriously not a good store with a poor system. Half of their inventory is sold, I try to…read morebuy somthing and they say I can't. Professional stores take inventory off the shelves they've already sold these people are incapable of doing that. They keep everything sold out and want to customer to figure out themselves what's sold or not. And they made my husband uncomfortable. They would not trust him to even hold the card thinking he was going to steal it. Horrible store go somewhere else.

Great service! Niece's birthday is this weekend. Sadly due to COVID-19 can visit. I used their…read morecontact us form and received a call the same day. Deb was very helpful and upfront about the minimum for delivery and the delivery charge. She created a wonderful balloon bouquet of unicorns. She loved it. I also asked them to make a smaller bouquet for her 3 yr old brother. Her parents said the delivery guy made sure they knew who the balloons were from.

Was SO HELPFUL over the phone picking out a bunch of balloons for a 71 year old's birthday. We…read morecan't be together, so sending a bunch of balloons and a birthday boy hat for a family zoom really made all of our day. Reasonably priced, and local delivery!

such a nice store. I stopped in specifically because they carry NH sleigh bells. they didn't have…read morethe one I wanted but the lady who was helping me went way out of her way to try to find the last one they had in stock and even offered to take my info in order to contact me if she found it. very friendly and great customer service.

Jen has curated such a wonderful store with gifts and home goods for everyone in the family! She…read morespecializes in getting locally made items, as well as Acton, Concord, Maynard, Sudbury et all adjacent towns which is fun too. Whenever you buy something from her and her wonderful staff - they will wrap your items in tissue paper and put it in a cute bag which honestly has become the gift bag I use in the end. She's created such a wonderful addition to the West Concord shopping district.