Went for the first time tonight because my car told me that my oil life was at 20%. I typically get…read moremy oil changes free at the dealership where I bought my car, but suddenly need to leave town & didn't want to go with poopy oil. Landon (I think that was his name) checked my oil and told me that it was great, then explained why my car was telling me that it was at 20% life (mileage OR date from last change). I appreciate that he was honest instead of changing my oil. Great customer service!

Tldr: The Lakewood WA's Take 5 oil change negligence and incompetence did 10k in damages and…read moreresulted in a total loss in our vehicle. DO NOT GO HERE. 12/31/25 I went in for an oil change at the Lakewood WA Take 5 Oil Change at 940 am. The Take 5 dumped our transmission fluid out instead of the oil and then double filled our oil. I left the Take 5 and the dash board lit up light a Christmas tree and I could not correctly accelerate. I made it a block down the road into the town center. This was enough to destroy the transmission, leaving large amount of metal debris in the transmission. Luckily my husband was in the area and was able to pick up myself and our 17 month old daughter. We went immediately back to the Take 5 where Leslie Avila (current manager) reviewed employee footage, verified the mistake, admitted fault and apologized. Per their policy they had to redo the oil change and they incorrectly had to add new transmission fluid (did not flush out old stuff just added new). Mind you this was now having to be done in the town center parking lot. We had to waste our whole day getting the Take 5 to tow our car to the dealership. By the time we got our car towed and got a rental it was 330pm. For two weeks we kept trying to call the Lakewood Take 5 Oil; their phone was not working. When they did pick up Leslie did not provide accurate information on the status of our vehicle and would refuse to send us anything in writing admitting fault. If we managed to get a hold of her she would give snobby answers and communicate through other employees. Leslie repeatedly insisted she was in communication with the dealership, which was not always accurate when we followed up ourselves. We finally heard from the dealership that our transmission would need a total replacement due to large amounts of metal fragments in the transmission fluid as well as the loud noises coming from the transmission indicating grinding of the gears. The dealership quoted us over 10,000 in damages. Leslie would refuse to give us contact info for upper management. We had to do our own research and contact the district manager, John White and owner, Rick Pierce, ourselves. We emailed Mr. White and left a voicemail for Mr. Pierce with no response from either. Neither of them care about customer service or providing information to customers who have experienced issues from their business. An apology would have been nice after 10k in damage and for putting my wife and child in reckless endangerment. Never called to apologize about their mistake totaling our vehicle. Around January 21st, the dealership service advisors visited the Take 5 to inform them they would be charged 100 a day for the courtesy loaner vehicle and car storage. Miraculously we were contacted within days by the insurance company to begin the process of evaluating our car. This had previously not happened. This process of settling with their insurance has taken almost two months, and countless hours of time and frustration as well as numerous trips to the dealership to help facilitate communication with Take 5 Oil. Through our research we have discovered the Take 5 Oil change company is known arcoss the US for damaging and mishandling vehicles and the Lakewood WA location is no different. Save your money, do not go here. What was supposed to be routine maintenance caused extensive damage to our vehicle rendering it undrivable. If you have a 20-80k vehicle, don't trust these people to take care of you or your car. Because they don't. They are focused on fast turnover and quick service that leads to careless mistakes. At the company level customer service is not a priority. Save yourself time, frustration and money.