Because of a host of problems with my airline flights, I ended up arriving in Ft. Myers, FL at…read more11:30 pm rather than 11:00 am. As a result, the people who were going to pick me up originally were unable to do so. And I needed to get to Captiva, about an hour away from the airport. I called two other limousine companies and they had no availability. That actually turned out to be a blessing because Ambassador Transportation was outstanding in absolutely every respect! Richard, the owner, was so nice and so patient in arranging for everything quickly and efficiently. Roger, my driver, was terrific. The car was so clean and comfortable. Very easy to meet him upon my arrival. Great communication all around. I can't recommend Ambassador Transportation highly enough!

The driver was on time and nice enough, but we had asked about car seats and given them specific…read moreinformation about our kids' ages and sizes. We have two toddlers, and they provided two infant car seats, which didn't fit our kids. They also weren't installed, which they say is due to liability reasons, but they didn't mention that ahead of time. We couldn't figure out how to install them right away, and the driver started rushing us and wouldn't even give us any guidance about how to do it. So, probably fine if you don't have little kids, but unusable if you do.

This is my wife and I first bus trip. We just returned from…read morea six day five night trip from Michigan to Branson,Mo.. The trip and shows were fantastic, great seating at all the shows. Eric, our coach driver from Wisconsin Coachlines, was fantastic and knowledgeable. He got us around this town and on this trip in high fashion and safely. He told us stories about the different areas, buildings, and sights. The first night and the last night we stayed at Wyndam Hotel in St. Charles, MO. They were friendly and took care of everybodys needs. Super clean rooms , well maintained hotel, great breakfast buffet , etc. Now, for a review of the "motel" where Diamond Tours put us in while we were in Branson,MO for three nights. Upon pulling into the parking lot of the Quality Inn 2834 West Hwy 76, Branson, what a dump! Exterior of building was in need of a good cleaning and painting. Outside walkways and railing was touched up painting at best. Our room? There was a 1-2 inch gap under the entrance door that we stuffed with towels at night to keep the room quiet from outside noise and from any critter that might want to come into our room. Wall paper was buckled from moisture or from whatever, a 2 x 6 board was nailed above shower to hold the shower curtain rod up. The beds were full size ( not queen or king) and soft. The bathroom floor wasn't mopped before we got there or on any of the days we stayed there. Washclothes weren't replaced during our stay. Breakfast was served in another building that was uphill from the rooms, which made it difficult for some seniors and handicapped people in our group. Breakfast was the same every day, eggs, fruit, and pastries. No meat for breakfast. It seemed to myself and my wife, that nobody from Diamond Tours had ever checked out this motel. Yes, Diamond Tours had 29 busses in town this particular week. And, in talking to a Diamond Tour group out of Kentucky, they told us Diamond Tours had overbooked the number of tours for this week. So, Diamond Tours upgraded their tour group before they left home. At no extra charge , their group got upgraded to a Radisson Hotel! It would be nice, if Diamond Tours would treat all their guests with the same consideration. In talking to people in our group, they said Diamond Tours, are hit and miss for where they put you during your stay. We enjoyed our trip, but wonder where Diamond Tours concerns are. Is it on profits or on repeat customers and good reviews, with recommendations to future travelers?

Mount Rushmore, Yellowstone, etc. May 16th to May 27th…read more I have traveled with several tour companies. This was without a doubt the worst trip I have ever been on. I will try to explain some of the reasons why. The morning we left, John Roberts (group leader) was late, then he unloaded the refreshments and snacks. Left and was gone for about 30 minutes. We could not even get seated on the bus because he had the seating assignments. The 1st nights lodging at Holiday Inn, Aurora North. Was very run down and dirty. I heard a couple of other people say that their rooms smelled like vomit. Most hotels were sub-standard. We were scheduled to stop in Chamberlain, S.Dak to see the Divinity Statue. We did not stop. John said that he was on the phone and missed it. Food at theColonial House restaurant was barely eatable. On Friday our evening meal was at Pizza Ranch, food was pretty good. On Saturday we were supposed to have dinner on our own. John Roberts told us that due to this being a holiday weekend there were no restaurants that could handle this many people. He ordered pizza with his own money. I didn't want pizza that late because of gastric problems, so he ordered me a salad. Prepaid meal at Ruby Tuesdays, my and my friend started to sit down with a couple of friends, John told us to sit somewhere else. He and the driver ended up sitting there. I thought that was very rude of him.the food was very disappointing, not like the normal food at Ruby Tuesdays. The ice cream for desert was not even a tablespoon full. Everyone was laughing about it, The guide at Yellowstone on our bus, ended up mostly talking about herself, her dog, her father, etc. I was very surprised that we did not stop at the Grand Prismatic Spring the largest spring in the USA. The guide said there was no parking for buses there. I'm almost sure I saw spots marked for buses. At Yellowstone before we departed the bus, we were told to be back on the bus at 1:30pm, Which was only about one hour and fifteen minutes. We rushed to eat and see what we could. We ran into John a little after one, he said the time was changed after we got off the bus to 2:30pm. He blamed the guide. It should have been settled before we left the bus. Prepaid buffet at Best Western Ramkoda was a joke, we were herded in like cattle and again the food was sub par. Last day coming home, John was asked by some people to stop at Cracker Barrel for lunch. He said he would try. At lunch time I noticed he passed up 2 exits that had Cracker Barrel's. We ate at Hardee's. One big problem we had was eating lunch late and then 2 or 3 hours having supper. This happened two or three times. It seems like the whole trip was handled poorly, very disorganized. CC: John Roberts Show quoted text Show quoted text

My husband and I use Car Concierge Service of Fort Myers often! Heather and her team of drivers are…read moreprofessional and courteous. I highly recommend them!

We had a pickup today of one of our residents going to the airport to avoid the hurricane. She is…read morean elderly lady, very sweet. The driver came in an SUV (very nice I may add) and she was having trouble getting in. After she tried a couple times, unsucccessfully, to get in, the driver scooped her up and gently placed her inside the vehicle. I was watching this transpire on the security cameras and was so happy to see this gentlman do this. He handled her with such care. Thank you to this gentleman and to Car Concierge Service. Definitely 5 Stars.

had an amazing experience with this cab company, my driver Justin, was professional, and right on…read moretime. Will be using again marlene fabregas

I called at 12:15pm for a taxi. It is now 2:10pm and no one…read morehas come or called. I have called the main number every 30 minutes and was told that they would come pick me up, but they never came. Not good in 93 degree Florida heat.

On time, reasonable and friendly. Will use them again when we need taxi service from RSW.read more

We used this car service to take us from Fort Myers airport to Marco island. Max (our driver) was…read moreso helpful & accommodating. Our flight was delayed on the way down to Florida. He stayed in constant contact with us and reassured us that we would have transportation. The SUV as clean and Max was an excellent driver.

All was good! Service on time. Very polite and safe. Hope to use them again. Would use him againread more

Our driver Louis was fantastic. We had a few weather delays with our flights and with the…read moreretrieval of our bags from baggage claim. He was very patient, continually monitored our arrival time, and was waiting for us outside of Arrivals once we had our bags. I highly recommend Louis and R & M Transportation for airport services, or for any car service you might need. Dependable, professional and super friendly. We will definitely use them again on our next trip to Captiva/SW Florida! Rick C.

They took time to complete estimate before beginning to follow up via text. The response was…read moreprompt reguarding a last minute request which was appreciated. I booked with another provider but still will keep this service in mind for another time.

Owners Jerry and Adrienne were extremely responsive and easy to reach. The night before our flight…read morewe were able to adjust our pickup time and our driver was even early. He was extremely professional, friendly, and it was a great, smooth ride! 10/10 would recommend hiring them for any of our needs!

I needed a ride to the Key West Express depot in Ft. Meyers Beach Florida. It was short notice,…read moreand the response time was very fast. The driver arrived on time , and the car was perfectly clean. It was easy to pay for my ride on their website . A great experience

Making reservations from Naples to Punta Gorda was easy. Our driver, Alex was punctual and very…read moreprofessional. The vehicle was a spotless, comfortable Navigator. The price was a bit higher than others but I feel it was well worth it. Alex is an excellent driver. I felt safe and relaxed. I will definitely call Naples Royal Transportation again.

I can't say enough things about this company! Very easy to…read morebook online, upon arrival you get checked in asap and the shuttle is ready to go. They are so close to the airport that you're there in no time! They followed my flight info, upon return arrival I called and they were out there for me already, drove me asap where my car was ready to go. Absolutely amazing service for such a good price!!! I'll use them again!!!! A must!

Drivers aren't helpful to non whites, very confusing directions for airport pickup(also a factor is…read moreRSW is under more long and drawn out construction and had my car running when I was picked up. Service needs to improve or they will be gone, like the previous owners.

Do not call anyone else -- call Elisha…read more We cannot recommend Elisha highly enough. We were staying at Tween Waters Resort celebrating our 20-year wedding anniversary and thought we had everything planned perfectly, including a pre-scheduled Uber to the airport. At 3:30 AM, just five minutes before pickup, Uber canceled on us. Panic doesn't even begin to describe it. We called multiple services and got the same response over and over: no availability, no drivers, nothing at that hour. On a last-ditch attempt, I called Elisha -- and he immediately rearranged his schedule and left right away to come get us. He picked us up promptly, got us to the airport on time, and completely saved our trip. Elisha was professional, calm, courteous, and made sure we were comfortable the entire drive. The ride was smooth, stress-free, and exactly what we needed in that moment. Even with this being a last-minute emergency pickup, the fare was more than reasonable. The next time we're in the area, we will absolutely be calling Elisha again -- this time on purpose. Reliable, professional, and genuinely kind. Don't call anyone else. Call Elisha. He won't disappoint.

What a fantastic family run company. The family all are very friendly, reliable and prompt. My…read morehubby and I needed transportation to the airport and also from the airport. We enjoyed chatting with the drivers. They really enjoy interacting with clients. Couldn't find a better company. Sure beats corporate Uber, Lyft and Taxi cans. We were picked up in a very classy, clean and comfortable Mercedes Benz. We already made arrangements for next trip. This is our transportation company now! So very happy with them!