I have purchased/leased two Subarus from Charlie's. Not only have their sales people worked with me…read moreto find the best deal to fit my budget and my needs, but their sales department is also terrific. Charlie's has a number of dealerships so if Subaru is not your cup of tea and you're looking for a vehicle, I would check to see whether Charlie's sells that vehicle. Excellent customer service ! Plus, the family that own owns the dealership is very active in local philanthropy !! Win win !

I have admit this was the worst experience I have ever had in my 25 years of buying vehicles. I…read morewould NEVER recommend this place to anyone. We showed up to look at a specific vehicle when we got to the dealer no one came out for a solid 20 minutes. We called the number to the Mitsubishi dealer and was hung up on. No worries people are busy I understood this. We went to the Subaru dealer to find help we were greeted by a friendly salesman who was helpful but we decided not to go with the vehicle presented. We asked the manger if there were any lease specials on other brands when we were told " you would have to go to each dealer individually and ask as they only deal with Subaru". Didn't understand this since it's all Charlie's but again I understood. this was now a hour and half of my time. We finally found the vehicle we went there for where I was met but a salesman named Colby who began to yell at me while I was talking. He told me the vehicle was on hold even though we were told the vehicle was available literally 3 minutes prior. I walked away and went to the main dealer next to Toyota. The salesman here was FANTASTIC! We had explained we had received offers for our vehicle elsewhere and we were told previously they would match this. after we found the vehicle to work numbers on they came in 4k below the trade in price they said they could match 3 weeks earlier!!!!! The guy who came over with the numbers was almost put off after I told him this and said we're all in.... This turned out to be a 5 hour process and a huge waste of time. When asked to run numbers in another vehicle he said well call you later today or Monday really it takes that long to run numbers through a bank? I have never experienced this at any other dealer ever. In the mean time he's next to us telling another customer we want this deal done today and we'll work with you and make it quick. Seriously? Worst dealer and experience ever!!!

John at the Ram service desk is outstanding. He stays calm under pressure, communicates well, and…read moregenuinely looks for solutions. Not everything goes as planned--especially when parts don't arrive on time--but he understands that businesses depend on their vehicles. Instead of simply delivering bad news, he works hard to find a solution and keep things moving. That level of customer service is greatly appreciated and makes a real difference. Thank you, John, for going the extra mile!

I purchased a truck a few years ago and had great service and recently purchased a used car and had…read morea few issues with the clutch and over a few months it took to get it sorted I was always treated with respect. They fixed the initial problem and even gave me a rental car when the repair was taking a longer than expected time. thank you Darlings! The money they saved me too was extremely helpful as I had just put my beloved 16 year old dog down earlier that week. from my salesman to finance to service and everyone in between- I sincerely say Thank You!!

Moving from Colorado to Maine I was happy to find Charlie's Subaru in 2020! Trying to keep expenses…read moredown I purchased a 2016 Outback which has been great. Today January 2, 2024 was an excellent day to upgrade to a 24 Crosstrek sports model with impressive technology!! The whole experience was showcased by the outstanding service from Mark! His warm welcome and ability to guide me through the benefits of new vs used helped tremendously! This is my 2nd Charlie's purchase and surely looking forward to recommending anyone looking for a family friendly approach to car buying!! Nice work Charlie's Team!!!

Recently purchased a used Subaru at Charlie's. The sales…read morepers was new but seamed knowledgeable. We were handed off to the sales manage, this is where the deception started. After securing financing we were then handed off to the financial person. He had his own agenda, pushing the expense extended warranties. Keeping us distracted never discussed the price and deposit. Later we were bothered by this and looked over the paperwork. We found the window sticker that had never been applied to the car. It was $8000 more than the sales person told us. Actually it was the MSRP of this vehicle. When we went in to discuss this, we were told the sales person was no longer there. Also, the financial person was let go for his deceptive methods. When we asked about the difference in the price we were told used cars were often more. My research showed that the price we were told was the average for that car when we purchased it. NEVER, EVER Purchase a car from any of Charlie's franchises. I don't care how many free car washes I get it'll never make up for the money that I feel they stole from us.

2025 RAV4 Hybrids have been hard to get in the Portland area. I called Charlie's and they were able…read moreto get me one within a few days that met my specifications. Shannon, our sales guy, was pleasant and knowledgeable, and even came in on his day off so we could pick the car up at our convenience. He walked us through getting CarPlay set up and through any of the features we were not familiar with from our 2020 RAV4 Hybrid. Michelle, the Finance Manager was also very pleasant and made all of the paperwork easy. They also have a nice perk with free car washes for the life of your car, but we live too far away to take advantage of them, though will swing in whenever we head north. All in all a positive buying experience and I would definitely recommend Charlie's Toyota to anyone looking to buy a Toyota.

I just finished my car shopping experience and although I did not end up purchasing from Charlie's…read moreToyota, I still wanted to leave a review because I had a great experience here. I stopped in on a Saturday afternoon to look at the differences between some different models and trim levels. Shannon, the sales guy who helped me, was extremely helpful. He clearly explained and showed me the differences between everything I was interested in looking at. We spent about 20 minutes and in that time I was able to determine what model and trim levels I should narrow my search to. Shannon was not pushy at all, gave us space to look, and was extremely knowledgeable. Getting an in-person look at the sizes and trim levels here at Charlie's Toyota was the most time well spent of all my car shopping experience. They ended up not having the used inventory I was looking for so I purchased elsewhere, but the time I spent here was instrumental in my decisions. I definitely recommend working with Shannon!

We rolled in on a roadtrip sputtering with awful car troubles, Adam and team members were so kind,…read morepatient, helpful and gave great recommendations for local solutions to get us back on the road. Thank you all so much, truly saved the day!

Car is great! Sales process feels sleazy. Not an open and honest experience. But, they are car…read moresales folks , so hey. Watch out for gouges and hidden fees. They try it all.

If you have a KIA EV6 and your car is not operating this dealer will not help you unless you bought…read morethe car from them. Now I have to have it towed at my own expense to Portland/Saco! This is a sad state of affairs and does not speak well of Kia Dealers!!! John Clark

I recently leased a Kia vehicle at Charlie's Kia. Joe was a fantastic salesman. We did not feel…read morepressured to do the deal the same day that we test drove the vehicle. They had several models and colors when we were ready to move forward! They even made sure we could finish the paperwork late on Saturday night after their sales office closed.

I have tried to buy a jeep from Charlie's jeep in Augusta Maine since July 2 first of all they…read morecouldn't find the transport company to deliver my truck to me in Idaho and now second of all they do not return any email text or phone calls from my credit union trying to coordinate this purchase obviously Charlie's jeep does it feel the need to sell the vehicle over the Internet to someone