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    Leemook Plumbing

    5.0 (1 review)
    Open 7:00 am - 7:00 pm

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    7 months ago

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    Kovack Mechanical - Dented new $8500 unit but still works

    Kovack Mechanical

    (16 reviews)

    Kovack Mechanical Inc, was recommended to us for our AC issues. At first it seemed ok but after…read moresigning and financing it became a nightmare. My AC went out on July 2nd, they came out July 3rd and told us they would be there to install on July 9th. I received a text and email confirmation. At 2pm on the 9th I called to find out when they were coming to install and the owner said that they were coming Thursday and had no idea why I received a confirmation beyond him telling me as well he was coming that day. When they arrived they displayed no customer service in assuring that I knew they were on my property or their game plan how they were going to get the unit place. The owner went to remove the unit from his trailer and did not properly unchain the unit causing it to fall off the skid steer and dent it. They also did not remove the tracks on the bottom so it would have a properly displacement of weight on the new pad. After speaking to the owner earlier that week I found him to be condescending and rude. He talks over me the entire time I tried to talk and ask questions so I can be prepared for his arrival. During installation my husband and I decided it to be best if he looked at it when he got home from work and dealt with him rather than me. When he came home we found not only the unit dented, but trash everywhere, sloppy installation, the unit not leveled, gaps under the damaged pad, and no p-trap installed on the drain but yet placed so that the runoff would erode the unit over time. They sent the owners son out to fix it twice. We told him to have his dad call so that we can discuss the damage. I refused to approve payment until that discussion. When he finally called, again condescending and talked over me. He said the unit was not damaged that it worked. I said you know what why don't you call my husband and you all discuss this, I don't appreciate not getting a chance to say what I have to say. To which he said he's going to put a lien on my house. I am fully prepared to release the funds but not for a dented unit. If you purchased a brand new truck and the dealer dented it, would you still take it because it still works? Horrible company, disrespectful towards women, not at all good communicators and display very poor workmanship.

    I am pretty sure they were doing something shady with the previous owner. My mother just purchased…read morea house that had some AC issues and Kovack was sent out before their close date to "repair" the AC. They went out on 8/27/21, checked the unit, and said that the grills upstairs were closed and that was the only issue. They opened the grills and said that the AC was fixed. A week after my mother's close date, two weeks after Kovack went out to the property, the AC completely shut off. We had a different company, Elite Comfort Services, come to inspect as well as had Kovack go back out. Elite found damaged external wires, spliced wires at the unit, missing disconnect boxes, and a few items that were not up to code. The second time Kovack went out, they only gave us a report for the damaged external wires. Again, not a thorough inspection. How did they not see the damaged/spliced external wires the first time? Why did they not report the damaged wires to the previous owner for repair? Isn't is suspicious that the AC was not working, but opening the grills fixed it? They informed me on the phone that they did not conduct a full inspection the first time because they were not told to do so by the previous owner, but then turned around and told my mother's agent that they conducted a full inspection and nothing was wrong. So which is it? Was a full inspection conducted or not? If so, where is the report? This was supposed to be fixed before my mother's close date, and because Kovack did not do their job correctly my mother had to pay out of pocket for the repairs. We went with Elite Comfort Solutions because they conducted a full inspection and were very informative and knowledgeable. We did not trust Kovack to complete the job correctly and expected for Kovack to find additional items that needed to be addressed. I would not recommend their services to anyone.

    Leemook Plumbing - plumbing - Updated May 2026

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