I took my car here to replace the timing belt in March. The service person showed me 2 packages they offered. A standard and an upgraded package. I chose the upgraded package but then got a bad feeling as I saw him doing a victory dance as left. I got calls during the day as to what else needed to be replaced and I did do some of them. I was told the bootjack was cracked and cv joint needed to be replaced for $500. Since my bill was already up to $1600 I said no. He acted like I shouldn't be driving it for too long with this issue. As I left the dealership my check engine light came on. I took it back and they messed with it and it was off. As soon as I left town it came back on. When I called to talk to someone about it they transferred me to someone who tried to get me to do a trade in. I have had no issues with my car before this. I was just doing the recommended timing belt replacement at 100,000 miles. Yesterday I decided I would finally address that issue with the bootjack and cv joint. The local mechanic shop I went to spent a long time checking it out. They could find no issue whatsoever.It all looked good. Ugh! I will never use this place again. Not even to buy a new car. The new 2016 pilot is looking pretty good but I want to go somewhere trustworthy. read more

Consumers beware , these folks are extremely unprofessional and scammers , specially the business managers. Don't be fooled by reduced car price, they will make you sign bunch of wrong documents and charge more money eventually. Once you buy the car they do not care who you are and will ignore your calls and emails, you will personally have to go there and beg for it. read more

Earlier this week I received a recall notice on my 2001 Civic, this is the closet Honda dealship to my house so I promptly made an appointment for my next day off (Thursday, I made the appointment on Tuesday). Gary set up appointment but obviously did not listen to what I told him and opted to look up my VIN number instead, except he got my address wrong and had a completely different vehicle (it was not even a Civic) and person. This meant that when I arrived Thursday they could not work on my car because they didn't order the part. So I had to go get my car and take it back there this morning. I arrived promptly at 7am but my car was not first on the rack like I had been promised, there were two people ahead of me. I had to go to work at 3pm. They did not work on it till after 1:30pm and when I called to check on it the receptionist for the sales department had to transfer me two times before anyone answered. I was told they had "gotten swamped" even though I was supposed to be first on the rack. I know the parts truck had arrived when I dropped my car off this morning because the lady in front of me had brought in her Civic for the same reason. When I finally got my car it was 2:40 and I was told it had been washed but it clearly had not been washed. Car washes are supposed to come with all of their service. I'm very disappointed. I will not get service here again. read more

We bought our Odyssey from them which went 'okay'. What has never gone okay is getting our vehicle serviced there. The power steering pump went out soon after buying the van (a known defect it turns out). It didn't appear it was covered under the regular warranty or the extended warranty according to them. It cost under a $100 to get it repaired but it shouldn't have cost anything since the van had under 10k miles on it. We later found out it should have been covered, they were just screwing us. They sold us a navigation dvd update. After the system updated the navigation system was useless. The old one wouldn't work anymore either. Our 6 month old van we used for lots of driving vacations no longer had a navigation system!!! For the NEXT 1.5 YEARS I battled with Lees Summit Honda, Alpine, and Honda Motor Corporation. The entire time we could not use the navigation system. Lees Summit Honda kept on passing the buck and couldn't fix it, or figure it out. They did come up with some solutions that would have cost $1000's of dollars because, of course, nothing was covered. Eventually, I found a fix searching with Google. It was literally a simple reset which took ME 5 MINUTES!!! And, on top of that, the navigation system was updated. 1.5 years of frustration and no functionality from the system fixed by me, guess I should be a Honda mechanic!? There have been several other instances of unethical or terrible service with them as well. I will NEVER do business with Lees Summit Honda again! If they had a life saving cure for a rare and exotic disease I would die happy knowing they didn't steal another dollar from me. GO ELSEWHERE, YOU HAVE BEEN WARNED! Queue the circus clown music in your mind when you see this bunch. read more

my rating is a fat zero i took my crv to lee's summit honda for seat harness and air bag recall. the car sat for 3 months in their parking lot without being moved once. i had to replace the rotors. ls honda will not take the responsibility for their negligence on their part! the service manager stated they did not have the man power to rotate cars sitting in the lot to be worked on! if i would have been informed of this problem i would have stopped by once a week and move my own car to prevent this from happening (i do a pick up every week in ls). i was offered by customer care, a credit card good only at honda, which doesn't do me any good because i work on my own cars. when dealing with the service manager at ls she has no knowlege of how to treat customer. everything that was complained about she responded that "we are aware of these problem", "that's nothing new to us". she needs to be sent to school to learn how to deal and talk to the public.......very rude woman!! I called the gm of honda he never called me back. I will never give honda a referral for a sale. when buying a new car you expect the dealership to work with you, not be "butt heads!" negligence and no responsibility I think so. my rating a fat zero. read more

I certainly wish that I could rate individuals in this process but have to be honest about the overall experience. First, we are loyal Honda customers with this being our 5th new car purchase. This purchase represented our second purchase at Lees Summit Honda. We went on the weekend to test drive the HRV and went home to make a decision. The next week we returned to the dealership to make our purchase. I called ahead to let them know we were on our way and the name of the sales person that we had worked with on the weekend. When we arrived the sales person was with another customer so we waited 45 minutes. As he came by to tell us it would be another 5 minutes we wondered the property. After another long wait, he stopped by and when I commented on the wait his comment was that we werent shopping at Walmart. I was put off by this comment and we asked if someone else was available to help us. We then were introduced to Justin Garth. He was pleasant, helpful and empathic with the time we had been waiting. We also had good experience with the finance department. All and all we were there for 4 hours. That seemed a bit long as the decision to purchase was made and communicated an hour before we arrived. as we left, the tags had not been moved to the new vehicle. The original sales person was standing there and as I expressed frustration over the delays' His comment was "well how long did you think the was going to take?" I told him I thought the comment a bit rude and that I could inform the manager and he replied, "go ahead." At that point I had had it and returned to the showroom to speak to a sales manager. I will not return. We had previously had great experiences with Tiffant Springs Honda but they just did not have the vehicle we wanted. So unfortunate when people have such terrible customer experience. If it were not for Justin and the fact the papers were already signed, we would not have made the purchase. Thankfully, we love the car. Trying to name the positive and leave the offending party unmentioned! read more

My salesmen Tim Smith and Jason Barrett were AWESOME! I LOVE my 2012 Accord! They gave me a great deal and made it SUPER EASY! I also had a great experience with the Finance Office, Travis treated me great and saved me money with a LOW interest rate! Thanks guys and keep up the good work! read more

Terrible customer service, the worst I have ever had. I took my car to Lee's Summit Honda because of an air bag recall, this was about three weeks ago, I left there after waiting 4 hours to fix the air bags and 20 minutes after I'm gone, the air bags let me know they are not working again. I called and let them know what was going on and made an appointment for 2/12/2015. So I bring it back out there yesterday, wait two hours and they finally come and get me to tell me my air bags are working. The service guy then informs me that my engine light came on while they were working on it and my O2 sensor went out and it would be $957 to fix it. So I said to the guy, so the twenty feet you guys drove it my check engine light comes on, it wasn't on when I drove it here and it's never been on before. He says to me, things happen. I said I don't want them to fix the quote unquote problem and I would like a receipt so I can leave. The guy took off without giving me the receipt so I had to got to the office to get one, no big deal, I left. 45 minutes laster my air bag light comes back on and says my air bags are disconnected. At this point I'm upset. Keep in mind I have already spent six hours of my time out there and my car is still not fixed and now there is something else wrong with it. I call and asked to speak with a manager but all the managers are out at the time. I leave a message for the manager to call me. The manager David Rodgers calls me and I explain to him my situation and that I'm upset because of the whole ordeal and I want me air bags fixed. I told him that I will be out there Thursday morning, that he's going to fix my air bags and give me a loaner car for the day. He then says to me, who the hell do you think you are making demands to me, are you some kid or something thinking you can talk to me like that.... Then I was insulted and mad. I'm 45 by the way and I have been in restaurant management for over 25 years and never have I spoken to a customer like this or been spoken to like this. I said I want to speak to your general manager, he said he was the general manager, he is not, did some digging around and he lied. He then said he will not work on my car because I had attitude, I told, I have a right to have an attitude, you guys broke my car and you made a mistake and now my car needs almost a $1000 worth of work. He said he doesn't care and how dare I accuse him and his store of sabotage on my cars. I then told him I will be out Thursday for them to fix the air bags and to get my loaner car and I hung up. So after that wonderful conversation with the service manager David Rodgers, I called a friend of mine that has been a machine for 20 years, told him the whole story and asked what he thinks. He said they manipulated my O2 sensor and told me how to get the warning light to go off. I am not going back to lees summit Honda for the air bags, I'm going to another Honda dealership that I've used before. I have put a call into the Honda cooperation, the better business bureau and the real general manager at lees summit Honda. Waiting to hear back from him still. I have reported David Rodgers words and actions towards me, I hope the general manager see's how wrong they are and how bad their customer service is....I will never use them again and I will let everyone know about my horrible experience. Don't trust them, they tried to scam me and tried to make me feel like I was wrong when they did me wrong. Lees summit Honda sucks !!!!! read more

I've bought a few cars from lees summit Honda. The people seem nice and they seem to give you a fair deal(after shopping my around of course). The problem I have is when you take a car into the shop, they really try to screw you making you believe you have a much bigger problem. I understand this is where they make a lot of their money. But 2x now I've got estimates that were literally $1000 more than other shops. And when the other shop tells me the issues they said I was have my are totally false, but t pisses me off. This was multiple times and multiple shops telling me this. read more

Regarding the service department: Rear brake job done on my Honda Accord EX-L Coupe. Brought it back immediately after picking it up with noise coming from new brakes. They explained that they had a problem with their lathe they use to turn the rotor. So, they turned my rotors AGAIN! Still, same noise. This time back, I took the serivce manager on a ride with me to show him. He got out of the car and walked off, and dismissed me! Today, a couple years have passed, and my rear brakes are shot again. Took it to MIDAS instead, they showed me that the pads were actually installed WRONG, and were wearing un-evenly, because the weren't seated properly to align the pin on the back of the pad with the slot in the caliber on the driver's side. These guys don't know how to do brakes. MIDAS at least gives you a LIFETIME WARRANTY on the pads, and 12months unlimited miles on labor and rotors. Go see MIDAS in BLUE SPRINGS! Had them do oil change, and they didn't reset the oil minder timer on the dash. Honda techs working on Honda machines. Incredible. Don't recommend these jokers. read more

worst service department ever. i've already had 2 bad experiences with them, why i thought this time would be any different, i have no idea. . . . .i have the code for my check engine light and would like some kind of time frame . . . . but nooooo the service person...gave me the blah blah blah - and what is the purpose of making an appointment if they still make you wait forever? and the guy tried to tell me it works just like a DR's office - GIVE ME A BREAK(seeing the DR is about my life not a piece of metal on wheels) - if a DR's office treated me like this i would not go back there either. seriously when you are feeding me your line of bull, you have no idea who i am or what my background is and that i take our our truck fleet at work....just because i am a female, doesn't make me an idiot or enjoy your lack of respect for my time! read more

My experience with buying a new Honda Pilot through Lees Summit Honda was good if not great. I went to couple of dealers and talked to couple more around the town and Austen Malone was forthcoming and willing to listen - in terms of availability and pricing. I was looking for an EX AWD, and apparently those seem to be hard to come by, 2 dealers I worked with promised to deliver in the time-frame I wanted. The other dealer did bring it in time, however I bought the higher trim through Austen, just because he didn't come across arrogant or boastful as the other. The other guy was giving me free lessons on how auto industry works and even made the claim that I should take his word because he is like my Dr. I am here for a car, not putting my body on the table dude! I owned a BMW earlier, to compare, this was a no-frills experience, just plain car buying. Definitely Honda is no luxury car, obviously the buying experience is not going to be one, however with a growing family you rather prefer Honda's practicality to luxury any-day. read more

I have been VERY disappointed in their service department. If I could leave less than 1 star I would. My Honda has had a vibration in the front, and the sliding door of the van wouldn't close properly. An alignment didn't fix it, and I couldn't find the issue with the door. I took it to a dealer because I thought they might be able to find it. I was told that the van would need in excess of $2500 in repair on a tie rod end, and suspension. I was also told that the door was irreparable. I was charged $250 and they offered to sell me a new car. I took it to a mechanic I trusted, and handed him the list of "repairs needed" None of the repairs suggested were needed. Plus, the door wasn't irreparable, the hinge was broken. I was able to find that one on my own. A new set of tires that were a little nicer, and another alignment took care of the vibration. I simply kissed $250 goodbye. An expensive lesson to not use them for diagnosis of repairs. read more

Justin Garth saved the sale for me at Lee's Summit Honda. He is a great sales person! He goes the extra mile and really tries to help you get the deal you want. I can't say that for the rest of the staff. I was treated very rudely by a group of sales managers. There were four or five of them all talking to me at once; basically saying how stupid I was. That is certainly how the made me feel. I walked out without completing my planned purchase. Justin Garth, who I had been working with called me the next day to find out what happened. I explained and he apologized on their behalf. If I wasn't able to work directly with Justin Garth, I would not do business with Lee's Summit Honda. He was kind, patient and did not try to push me into anything I wasn't comfortable with doing. He listened and remembered things we had talked about. He is a super sales person! JUSTIN GARTH IS YOUR MAN IF SHOPPING AT THIS DEALERSHIP. read more

This is my experience with the service department. I called to schedule an appointment to have the airbag inflators in my car replaced. After a week they had the parts and an appointment time for 10am the following week was set. I was given a nice loaner car for the 4 hours it took for them to perform the inflator swap and inspection on the drivers airbag. Upon getting my car back it had a gash on the dashboard from service tech 968 work. Now I have to drive another 2 hours back and leave the car for a week and drive another 2 hours to get the car when its done. Spending 6 hours today dealing with this was already pushing my patience. At this point they are going to attempt to have another dealership repair the scar rather than replace the dash. Working with Evan has been fine. He is professional and follows up well. The disappointment comes from the fact that a 10am appointment doesn't mean the car will even be seen until noon or later is misleading, as all of my appointments in life are within 15ish minutes of the appointment time. And the shoddy service work which is now hogging 3 weekends worth of my time. read more

I recently purchased a used Lexus from this dealer I found online...I sent an email and got a reply within minutes about availability...filled out the online application...and received a call the next day about the opportunity to purchase the car...I was excited...I gathered up my wife and drove the hour and a half from my home to finish the transaction...they had the car outside when I got there...it looked awesome. Then we went for a test drive...the car had a few problems which I thought was strange for a car of that price...the brakes had a horrible wobble, the moon roof didn't work and the trim on the dash was all cracked up...did no one drive this car before they offered it for sale? Then the salesman threw the carfax on me...he told the car had a front end accident which was supported by the carfax and that it was repaired with all original parts... I assumed Lexus parts, an error on my part...only to later find out later that was not true...the car was sold "as is"...which wasn't listed on their ad or the website...the salesman agreed to fix the brakes if I would repair the moon roof...I agreed. The dealer needed the car over the weekend to finish the brakes and agreed to bring me the car...Great service I thought...Then I took the car to a body shop to take care of some rock chips and received a call that really caught me off gaurd...that the front bumper cover was held on with zip ties in several places and that the reason the zip ties were in place was because a few critical parts the the bumper cover mounted to were missing...I'm pretty sure that zip ties are not original equipment. Needless to say I was disappointed...I bought a dream car and it's nothing but a pile held together with zip ties... So I called my salesman hoping to come to an agreement on the cost to make my car "right". I was not worried at all because my service up until now was excellent...boy was I wrong. The salesman denied ever telling me the repairs were made using "original parts(Lexus)"...my wife heard the same conversation and heard the same thing...after several minutes debating the facts he transferred me to the sales manager...who didn't answer... I left a simple message to please call me about a concern I had on a car I recently purchased...I waited two weeks... I never received a call from the sales manager...and finally decided to share my experience to prevent other hard working buyers from a dealer that does not follow through with the sales they make read more

Visited Lees Summit Honda to get some pricing since I was in the neighborhood after leaving Lees Summit Subaru. I was approached by salesman, Corey,I told him that I was just price shopping and that I was interested in a CRV. I took it for a test drive and went inside to get pricing on lease vs purchase and to compare with the Subaru pricing that I had gotten that same day. He became very insistent on purchasing a car that day, which I get, that's his job. However, the part that really pissed me off was when he ran my credit, even I after I repeated myself multiple times that I was in no way ready to purchase and that I didn't want a hard inquiry on my credit report while I'm in the middle of comparison car shopping. He assured me that by getting my credit score number it would in no way impact my credit, even telling me, "I've been doing this for 3 years.." and in no way would this show up on my credit report and that in order to get accurate numbers on the price, he would need to know my credit score. Anyways, I authorized it and after his sales persistence and even bringing over his sales manager, I repeated that I wasn't purchasing today and left. When I get home that evening, I got an alert from my credit monitoring company showing that my credit had been pulled by Lees Summit Honda, this brought my credit score down 4 points, which is a big deal when you haven't decided on a dealership, car and where a credit inquiry comes after all of that's been decided. I contacted the store manager, Eric, and he did reach out to me via phone and email multiple times which I really appreciated. I can't speak for the other sales people there, but Corey was dishonest, and very pushy to make a sale. I would recommend going to Legends Honda, very nice people and no sales pressure whatsoever. read more

I would NOT recommend Lee's Summit Honda service dept to anyone...my daughter took her car to be fixed, they told her they were gonna get her some kind of help with the repairs through Honda.When they called & told her her car was done the total was $800.00 which she paid. The next day they called & said "oh so sorry we made a mistake you owe us $1500.00 more---yes you read that right!!!. Now she is a young single lady,my first thought is they are taking advantage of her...but how are you gonna prove it!! Now seriously this is your business you know how to bill -that's your job- you don't just make a mistake like that. What if she had been a single mother on a very fixed income-she'd been in a terrible mess!.Needless to say even tho L.S. Honda is very convenient for her she will not be taking her car back nor will she be going back to buy her next Honda from them. Actually a friend of her's had to get a new car this past weekend & bought a Honda but stayed away from L.S . Honda because of the way they treated her-they were afraid they'd get home & get a call ":oh so sorrry we messed up addimg your envoice for your car you owe us this much.more money".Poor way to conduct your business!!! Doesn't even deserve 1 star in my opinion!! read more

Called for an appointment for a state inspection, I was told an appointment was not needed, just bring the car in. Checked car in service department for state inspection at 11:35 and was told it would be about 1 hour. At 11:55 was called to service area by a new service rep. He asked what I brought the car in for. I again stated a state inspection. He informed me that although it was a basic safety inspection, he was not sure his guys were qualified since it was not a Honda. Stated he did not think they would be able to pull a wheel to inspect and that if I had just called in advance he would had told me to take it some where else. I told him I did call for an appointment and was told to bring it in. He stated he sure wished he could figure out who was answering the service department phone and talking to customers. At this point I had talked with 3 service representatives and all had different understandings of the service departments procedures and capabilities. The car was pulled out of the garage and parked. After waiting approximately 2 hours I asked a fourth service rep for my keys and left. The other service reps had left. Curiously in the waiting room they have a sign that reads "Service is the life blood of an organization...Customer service is not a department, it's an attitude." How true. read more