Dead car sitting for months for a recall issue with no resolution, no ride, zero concern from…read moredealership. Service department tells me they have people with the same issue waiting for over 6 months with no car to drive. They don't know when an engine will appear, don't know what to tell me, toss out a toll free number and suggest I call Ford directly rather than trying to work with the customer and Ford for resolution. What ever happened to service advocates? Ford has closed one ticket and never got back to me with a resolution. Did not respond to multiple email and voicemail messages. I've reopened the issue with hopes of getting some kind of resolution. Meanwhile, I will tell the story and hope I can inform and save someone else a little indigestion. Update: have made multiple contacts to Ford. Rebuilt engines exist online; however, they will not agree to service or pay for a fix with alternate parts.

Today, I was very disappointed by the acting manager at Tri-City Ford in Eden, NC when I asked him…read moreto refund my daughter for shoddy service. I suppose all of those Super Bowl tv commercials convinced me that the best place to take a Ford when the 'check engine' light comes on is a GENUINE Ford mechanic. WRONG. TriCity Ford will not hold themselves responsible for failing a customer. Everyone already knows that going to the dealership for service is the most expensive option. This business takes that unearned 'best' notion straight to the curb. Our daughter's Ford FIESTA indicated that there was 'transmission failure' and while driving the automatic transmission was stuck in Low. TRI-CITY FORD charged her a flat diagnostic rate of $151.57 ("it COULD take from 2 minutes to five hours" said the manager). The service dept at TriCity said on May 5 2022 that "the repair would cost between $900-$1000, but that the parts might not be available for months." When I described the diagnostic device to the manager - while he was looking at our receipt - he confirmed that it was the same tool. This discussion with the manager took place 10 minutes after the owner of the used car lot where she bought this car fixed the problem in less than a minute using the same device TriCity Ford mechanics used, and he did it for FREE. After wasting about ten minutes of my life talking to the acting manager of the dealership, no refund was given nor offered from a business selling cars that cost tens of thousands of dollars. He even tried to blame-shift this on his service department, and I corrected him. "YOU are where the buck stops, you can refund this, and we are getting nowhere." And left. I won't be back. LET THIS BE A WARNING TO ANYONE FOOL ENOUGH TO ENTRUST THEIR FAMILY VEHICLE TO THIS BUSINESS.

Got hit by a logging truck back in December. Gregorys put my car back together looking like nothing…read morehad ever happened to it. I highly recommend them for any job!!!

If you want the best go to Gregory's Auto Body. I am very picky about my automobiles and Kenny and…read morehis crew have NEVER disappointed me. My wife was t-boned in her Tahoe. It took out the entire front end. I was a mechanic at the time. I raised it on the lift and you could not tell this truck had ever been worked on. Kenny is considerate and always takes time to talk to me about my concerns. My job is working with independent repair shops and teaching customer service. You cannot get a better experience than Gregory's.

I'm sure lots of towing businesses try to cheat people out of money all the time but just reviewing…read morethis company so no one has to deal with what happened to us. My husband was in an accident and the police called in Spencer's towing to take our car. We wanted it taken home and told the guy that we wanted it taken home multiple times and he just kept trying to get us to have it taken with him, even tho the only reason is probably because he wanted the storage fee from us. After the first time we asked him to take it home he told us we'd have to pay that day and we were fine with that, then he was telling us that our insurance should cover it but what does he know? He's not our insurance provider and we don't know this guy. We continue to tell him we want the car taken home and told him our address and then went to the hospital. Turns out he didn't take it home he took it to the company. We tried making calls to find out why and he says my husband told him to take it?! I know for a fact that wasn't true I was on the phone with him while they talked. Now after all that we get ready to go get the car an he says he'll be out for two hours (again probably just to get more money). Anyway if you're looking to get towed around here make sure it's not this company.

Let's say your in Rockinham county and while driving home from work your car slides off the roadway…read moreand into a ditch and your in desperate need of a towing company who are you going to call???? You better call Spencer's towing service @ 336-753-3557.

Unprofessional. Avoid!!! If they send you a survey and you…read moredon't fill it out as they see fit, you may get a nasty call from the salesperon, hung up on when you call, and be accused of taking money from families. Sad cuz I've purchased 3 new cars from them. They acted like my kids when they were little and didn't get their own way. I'm old, I'll go so far as calling this elder abuse. Lots more but I'll stop here

Got an oil change & tire rotation here and was satisfied with the service to the vehicle as well as…read morethe young men working the service desk. While waiting on my vehicle I employed a cup of coffee which was nice and hot. I look forward to bringing my vehicle here again for its next service interval.

Finally, an auto shop, and mechanic I can trust!!I brought my 2006 Kia Rio in for a strange noise,…read moreand Clayton @ thunder hollow did a thorough inspection without trying to upsell me on unnecessary repairs. He explained exactly what was wrong, showed me the broken part, and gave me a fair price. The car is running perfectly now. If you're looking for honest, high-quality work, this is the place!" I definitely will be bringing my vehicles to him for all of my car needs!!!

DO NOT BUY A BOAT FROM THIS PLACE!!!! By far this was one of the worst decisions of my life, and…read moreone of the worst experiences of my life. The boat I purchased was fraught with countless problems and their customer service is horrific and pathetic. If you are looking into buying a boat, please trust me and AVOID THIS PLACE AT ALL COSTS!!!!

Incredible service from Skylar & Damon in parts & service. Skylar went above & beyond to ensure my…read moreMinn Kota ultrex were replaced and repair before my warranty expired. Not only did they replace the part that was broken but the entire assembly. I also ordered trailer parts from Damon & they were pulled and shipped the same day and were at my door in two days. In the past Ive mechanical issues right before a major event and Skylar took the time to get me the part (that couldn't be found anywhere on the east coast) and help get me back on the water in time to fish the tournament. Cant say enough good things about these guys!

My mother and I went for a drive on the Blue Ridge yesterday. It started out as a typical drive…read moreuntil we found ourselves leading a parade. Apparently sime drivers wanted to go faster than the posted 45...which was what we were doing..and they were each driving very close to the car in front. We weren't in the same rush they were so my mother tried to find someplace to pull to the side so they may pass. Unfortunately she pulled over a tire killer pothole. Both front and back desperately flat. Well crap. Now what? Luckily we were able to get a phone call to AAA before the cloud cover came to negate service. We were in a fraught position as there really are no shoulders to pull over and we didn't want to cause any further damage by drivung on the rims (yep...that flat!) I volunteered to be the one to guide traffic so my mom could stay in the car to keep warm. Thankfully a parks service ranger came by and gave us some hazard triangles to use so I could warm up. We had to wait another 45 min until our 'savior' arrived. I have never been so happy to see a tow truck. We didnt want to be stuck on the Parkway all night. It was a tough tow for the driver as we were in a weird spot and the car was uneven but he got us on the truck. We asked if he would also take us and he said 'sure..no problem' which was a relief because AAA told us the tow would leave us. We asked him to put a mask on and he cheerfully obliged. He was super friendly and gave us a brief history of the area we were in. Turns out he and I had some shared experiences which just made the trip that much more agreeable. He got us to the tire place with no problems and only charged us $34 which seemed a great deal. He did leave a bit of a dent but considering it was a hard tow it was forgiveable. If you are ever in a bind near Meadows of Dan cheer up, Jolly's will come like knights of old to the rescue!

My Wife and I were driving on the Blue Ridge Parkway and stopped at a country store in Meadows of…read moreDan, Va. Our car blew out the hose from the radiator and Jarred with Jolly's Classic Towing came and picked us up. This guy and this towing company is tops!! I will never forget the way they helped us in our time of need. Never once did anyone complain. We only waited 20 minutes for him to arrive. Thank you from the bottom of our heart.

Sonny knows his tires. Best price, solid install. No credit cards. His politics are whatever…read morethey may be, but he does the same work for all types of people politely and professionally. I trust my family to his work for years without a problem.

I can't comment on his abilities, nor do I think he's too interested in building a customer base…read more If you're a Trumper then your ok, but not a follower of the OJ, then you will probably be shown the door with a few "F" bombs thrown in. The owner has a rigid and explosive demeanor. Best to stay away.