Horrible service. This used to be an amazing place to get personalized care and wellness. Our (my…read morehusband & me) NP of almost 8 years left and based on the factory it is now is any indication then I totally understand. She would listen and talk about what's best for us. Now all you get is basic text book condescending treatment. Dr. Schneider & the other women (sorry forgot name, it wasn't a pleasant enough to remember) know more about our health than we do and have no time to hear about how you feel and what's been working. They are textbook cover my ass policy & time billing driven. It's sad that the Duke name is represented by this level of care.

EVERY time my Mother has tried to get in to see a Dr. about something unplanned she has not been…read moreable to be seen. EVERY TIME!! The practice has lost about 4 Doctors in recent years because they could no longer tolerate Duke Administration's mandate for how Patient care is administered. For example, an MD is allowed 7 - 11 minutes for a follow-up appointment and 15 minutes for a regular appointment. No wonder Patients are angry at the doctors! It's not their fault, however. Did you know that every year Duke assigns an additional patient load of 200 patients TO EACH MD??? No wonder they can't practice medicine in an effective manner. This is rampant throughout the entire Duke system now! It's just awful.

I called and spoke to two different receptionists regarding getting an appointment with a…read moreparticular doctor. They were given my phone number and said that they would call me back but they never did. I ended up making an appointment with another provider at a different office.

HORRIFIC Raleigh Medical Group…read more Where to begin... - Front desk staff: lack customer service and appropriate grasp of English language or annunciation - Most nurses (2024-2025): apathetic about their jobs which impacts their ability to do their job and provide basic friendly service. - Billing: RUN RUN RUN. Mary Bonham (Sr. Billing person): she will send threatening letters for amounts that total LESS THAN $5.00 and then NEVER be available for a phone call. My assumption is she works from home and each day she is taking advantage of the perk -- such a shame. One(1) week and 2 office messages later...nothing. Her supervisor Aisley - don't waste your time requesting, you will NOT hear from her either but they WILL send your account to collections. Physicians: Nothing special.

They take great care and spend plenty of time. Highly recommended to anyone. Dr. Henry Mathew is…read morefantastic.

I see Jessica, NP at this practice. She is fantastic! She really spends the time with you…read morelistening. Not like speaking with a typical PCP I have seen in the past. She responsive when you have questions and really cares for her patients.

Dr. Rakesh Patel is an excellent physician who cares about his patients. I lost weight under his…read morecare and my numbers have improved tremendously. He listens and is very attentive to my mental and physical well-being. The office and lab staff are nice and always pleasant greeting patients with smiles. He has encouraged me to live a healthy lifestyle by eating healthy foods and exercising regularly. He has definitely motivated me, and I feel better. I wouldn't want any other physician to treat me. I recommended him to my family and coworkers also. I love the office and its location.

I wanted to update my review to ensure everyone knows Dr Rakesh Patel currently operates the family…read morepractice vacated by the former Dr. Vijay Patel. Grateful for same continuum of care.

This practice appears to have significant issues with doctor AND patient retention. In the 3 years…read moreI was there, 2 Physicians Assistants, and at least 3 patients, were released, kicked out of the practice. YES, releasing patients is a thing, typically VERY rare in the industry due to the downstream impacts of abandoning patients, but 3 in 3 years, clearly not for this practice, and 2 PA's too in that time? One has to ask what the heck is going on over there?! Why are they having so much trouble keeping doctors AND patients? What is the common denominator? Say it with me....POOR MANAGEMENT! There is much more I have to say on this subject but need to refrain in this forum. I will say to anyone else in this situation, it isn't right, and don't be bullied with what appears to be iron clad paperwork...

On 8/5, I canceled an appointment with a Physician Assistant more than 24 hours in advance and…read morerescheduled for 8/9 to see my primary physician. Despite proper notice, I was charged a $100 cancellation fee for an appointment I never attended. The charge is unjustified and not a medical service fee. I was on short-term disability and needed to meet my physician to complete insurer-required paperwork. I've since received repeated past-due notices and payment demands for this disputed amount. The clinic also sent notice that they will not accept partial payments, raising concerns about unfair billing practices. When I raised my concerns in writing and advised that I intended to file a complaint, I received a text message from the office manager, Dr. Gruber, accusing me of being "threatening." As an African American woman, I found this characterizes my professionalism unfairly and offensively. I am requesting: Removal of the $100 charge. Written confirmation that no further billing or collection attempts will occur. I have pursued this through the BBB, the Department of Consumer Affairs, and other consumer protection channels. This complaint is to show their unfair billing, poor communication, and discriminatory treatment.