Dr. Yang is an amazing doctor. I've been going to her for almost ten years. She really cares about…read moreher patients and wants to see them get well. She does her job with integrity. If honesty is not your policy, this is not the doctor for you.

Dr. Yang is attentive and listens to your concerns before making a medical judgment. We drive…read morealmost an hour and a half to see her and we've never felt like we were rushed out the door for a 15 minute appointment which is pretty typical in doctor's offices these days. In fact, it's really back to the old school way of family medicine. Where she listens to what sort of problems you may be having and then treats you with your comments in mind. That's what medicine is about. Reminds me of a line in the hippocratic oath: "...I will remember that I do not treat a fever chart, a cancerous growth, but a sick human being, whose illness may affect the person's family and economic stability. My responsibility includes these related problems, if I am to care adequately for the sick." This practice does treat you like a sick human being. And you just can't go wrong with that these days when other institutions treat you like a cog in a manufacturing factory.

I have been a patient of this practice for over five years and feel that I have to defend it. I was…read morefirst brought to the practice by my roommate who had used their services before. As someone comfortable operating as my own medical advocate and knowledgeable about the terminology, symptoms, and treatments, I have never had a bad experience. I have brought them asymptomatic and mostly-antibiotic-resistant (of my own making; a laboratory experiment gone wrong) strep throat, a sinus infection that presented as meningitis, and many other weird illnesses that had been incorrectly diagnosed at other venues. I always felt that I was in good hands at The NC Family Doctor because no matter what degree my medical provider had, what they had that counted was enough experience to actually get the diagnosis correct! To me, that is what matters. It also matters that they listened and didn't argue when I mentioned that the initially prescribed (and correctly, too, for most cases of strep) antibiotics weren't going to work and I needed a different kind. They asked clarifying questions ("How did I know? What was my motivation for requesting the different antibiotic?") rather than dismissing my concern out of hand as so many other doctors did to all the other members of my lab who also came down with the same strain of strep. I remain a loyal patient. However, I know what I am getting myself in to and others might not. It is a teaching environment. I have had nurses-in-training administer PPD tests - with my full knowledge and consent - and as students are wont to do, they missed their target with the needle a few times. I enjoyed having the supervisor use my arm as a teaching opportunity to explain the depth needed based on my subcutaneous fat. I learned something, too! When I went to them after being in an auto accident, there was a rad-tech-in-training and once again I agreed to allow her to work on me. Again, she made a few errors that resulted in a small amount of pain. If I was a person who took less responsibility for my choices, I might blame the practice for the minor discomfort, but I elected to be the guinea pig and I knew and own all that comes with it. It is not The NC Family Doctor's fault; in fact, I commend them for providing a learning opportunity. I also understand that they have a first-come-first-served model for urgent care. I have brought many friends there who don't have PCPs and sat with them in the waiting room, listening to CNN Health News on loop for hours, until I thought my brain was going to explode if I heard the same sound bites just one more time. I understand that waiting is frustrating. But at the same time, the illness didn't schedule itself in advance, so this is how it works. I've waited just as long in other doctor's offices when I DID have an appointment because they were "running behind". All in all, I'm satisfied, which is why I am still a patient. NB: I, too, have experienced troubles with the switching of systems and incorrect entry of my data. At present, my social security number is incorrectly entered in their system, and have had to go a few rounds with tech support over the current system for distributing test results claiming my account doesn't exist (turns out you can not log in from a mobile/smart phone browser). Those are legitimate complaints, but at the same time, office administration doesn't have anything to do with correct diagnoses.

I feel so lucky to have had this office assigned to me by my insurance. Staff is friendly, patient…read moreand efficient. Betty Haswell is kind, thorough and knowledgeable. Conscientious and attentive to what will be covered by insurance. Really impressed with the level of care at this practice. Location is super convenient for me too.

I've been seeing Dr. Metz for 10 years now, and I am so lucky to have her as my primary. [She was…read morereferred to me by a friend when I moved to Chapel Hill.] She is attentive, knowledgeable, genuinely accepting of everyone and a great communicator. I feel like she is my partner in my health and is always willing to work together to find a way that will work, even if it means referring me to someone outside the community she is used to working with so that my insurance will cover it. The office staff are terrific, and the others doctors I have seen in the practice, which admittedly is not very often, were also wonderful. You can't go wrong with these people. They will treat you well.

Of course everyone's experience can be different, but I'm really glad that I decided to go to this…read moreplace anyway! My therapist recommended them as a health at every size provider and I saw NP Norwood. She was really wonderful and explained things to me in a way that I had never heard them before as well as took the time to chat with me. Her medical assistant also made me laugh and we were really able to connect as well. Additionally, it was wonderful to see all of the LGBTQIA+ affirming decor around the practice . This place is my new go to for primary care and women's health!

I called to schedule a medical for immigration and they tried to charge me almost $500. This is…read moreoutrageous and laughable. I would never use this facility for my medical needs when all they are doing is ripping people off!!! Under $100 dollars at a different facility!

I've been a patient at the UNC Family Medicine Center at Chapel Hill since I moved to NC over four…read moreyears ago. Check-in is always efficient and I have never had to wait more than ten minutes before being seen. I can only remember one appointment where things seem to lag. In the time that I've been going here, I have been seen by three different residents, all of whom have been great to work with and seemed genuinely concerned for my health. Communication of test results and billing via My UNC Chart is convenient and effective. The main downside that I can think of being a patient at this location is that you typically will only have the same doctor for a year or eighteen months before they move on.

I have been coming here since 2014. When I first came this place was the best. Doctors was nice and…read morefriendly. You would come in and doctors would explain everything so that you understand and the wait was never long. Fast forward to Covid and this place has went to shit!!! All the great doctors left. You don't get responses on my chart for months at a time. When you call for help or questions they are so rude. You get the run around. I am so over this place. I will be finding a new primary doctor and a new place to get my medication. They make everything so hard and uncomfortable.

They wrote me the WRONG prescription!…read more And then they didn't really seem to care. I left a number of messages. Each time they would tell me someone would get back to me about this by a certain day and time, and each 6+ times, they did not follow up. And they couldn't figure out why I would be upset. THIS IS RIDICULOUS! So you guys made a mistake and then made it seem like it was my fault because I didn't catch it before I filled the prescription. Maybe you guys shouldn't have wrote the incorrect prescription in the first place. What if you wrote me a medication that could have caused serious harm to me and I didn't catch it at all? All I asked for was to be reimbursed for the WRONG medication I paid for at the pharmacy. They outright refused to correct their mistake. I've never had this ever happen to me. I also wouldn't have expected this lack of response to my concern. I would STAY AWAY from this place.

Not happy with them. During my last visit, Dr. Stetson failed to notice I had pneumonia and…read morebacterial conjunctivitis. She said it was a virus, and antibiotics would not help. It should have been clear from my description that I had a bacterial infection secondary to a virus I had mostly recovered from. Later that same afternoon, my fever rose to 104, and I drove myself to urgent care, where I received proper diagnosis and treatment for both issues.

I think I must have been feeling pretty stressed when I wrote Tuesday's review... there were a lot…read moreof other things vying for my attention, and I think I let my frustration color my review. Therefore: I went for my make-up FAA physical on Friday, and was treated (almost) like royalty! The staff was ready for me (although I had again shown up early). Everything was done smoothly and efficiently. I was also made to feel like a person, not some cog in a machine. The staff person behind the desk treated me almost like an old friend; the nurse was pleasant and professional, as was the lab technician. ...and Dr. Guiteras was able to make me laugh at the end of a long week! All in all, a MUCH more pleasant visit to the doctor than I had ever expected. Thanks to Dr. Guiteras and his staff!

Dr. Guiteras became my personal physician 41 years ago. I really had no idea that he would remain…read morea great friend as long as he has . However,I did know that he was a respected person and physician. Like others seeking a family physician, I sought information from many of my new collegues and and friends. Everyone recommended him! I have never encountered such a dedicated person and Practice. He or his partner are always available, even for over night and very early AM crises. Everyone working with him is competent and treats his patients as if they were "family." We could not want more from a physician or a friend, as Dr. Guiteras has become. Ken and Sandy Jens