Just know what you're getting yourself into. We did this on a Sunday, tour company owner as guide** They arrived late, overbooked and made one couple not come on the tour after texting at 1030pm trying to get 4 to cancel, I guess they got 2. Anyway after they made one couple take a hike we piled in an 8 person van. You can't really see out of the windows and our guide just sort of talks to himself, only sometimes using the microphone (I preferred silence to his banter though). Van smells like a unkempt zoo. You drive around and listen to him and not see anything for about 1.5 hours, a couple stops though for pics. Then you get to the golden gate park area which is very nice, good spot for pics on the SF side. Then across the bridge, but again you cannot see anything cause the van is garbage. Other side of bridge again stop for pics, nice. Very windy road on the next stint, starting to be aggravating in the van. Now Muir Woods which was really cool but you only get 1 hour, I could have spent 3. He tell us to meet him there in 1 hour (1140 in this case) it's pouring by the end and he is late by 5 mins of us just standing in the rain. Now lunch stop on the way back, just pulls into a health food store and lets us out, we have no idea of if we are eating there or what, we are, kind of like a Whole Foods situation, no seating, many stand to eat. He is kind of mad at me because he was waiting outside but we had no idea he was even there lol. Back across the bridge, painted lady stuff and a stop on the top of a lookout point which was neat. At this point I am unable to get back into the van, it smells like a hamster cage in there and I have been nauseated for 2h. I Uber back. I wish I would have known this stuff... tough day of 'vacation' read more

Left Coast Tours - Tours Near Me - San Francisco, California

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Zero stars should be a thing. If you read no more, read this: DO NOT WASTE YOUR MONEY! My best friend and I traveled to San Francisco as the first stop on our tour of California. We booked the city tour over a month in advance via Groupon (a company I've used for years). We didn't rent a car while staying in San Fran because the city is so accessible through public transportation. So, this tour was perfect because we were so excited to see the hot spots of San Francisco. The tour on the computer at Groupon.com and though I received email verification from Groupon, no communications were received from Left Coast tours. First red flag. Due to the fact that no customer to company direct communication, the initial meet up location and process was quite confusing. The address listed was 5th & Market Street. We arrived and didn't see any signage, groups waiting or anything that could confirm this was where we should be. And though we called while in route to the above location just to make sure we were heading to correct local we received no indication that we were heading in the wrong direction. Everything listed on the Groupon and the company website was contradictory so we called again to get clarification. We called at least 9 times with no answer. We walked to another address that as listed on Google, which was another hotel (not listed on the company website). At this point, it was 15 minutes beyond the time when the tour was to begin. To say we were frustrated would be an understatement. After half an hour we got ahold of the administer at the home base of Left Coast Tour office. He explained he would track down the driver and get back to us. He did not. We called. And called. And called. Only to be directed to another hotel which we needed to cab to. We obliged not wanted to waste an entire afternoon for nothing. When we arrived, still, no driver. The only man to answer the contact info listed said "he could not locate the driver", "this never happens" and "he's been calling him for 45 mins". What kind of tour company cannot find their tour driver, I asked? We were then given the DRIVER's number who we called at least 20 combined times between the both of us. Nothing. No answer whatsoever. This situation was handled extremely unprofessional and upset that my time and money was wasted. This company is a shame and left a bad taste in my mouth and was 100% not worth the frustration. Our fix: Go to the official visitor center and have them guide you to any of the many reputable sites and tours the city has to offer. They are open regular business hours and will help you for free. If they're closed, Union square has multiple companies running at all times from the bus port. Bottom line: LEFT COAST TOURS IS WASTE OF MONEY/TIME/ENERGY read more

Started out bad. They overbooked. So we had to listen to the tour guide/driver talk to the people we were not picking up about a refund or alternate tour inside the already crowded ford 350 they were using for a tour van. It got better as the 3hr tour went on though. We hit several great spots and the driver was knowledgeable about Frisco neighborhoods and the surrounding area. Overall it was a good semi personal 3hour tour. Next time we will pay a little more to get a better touring vehicle. read more

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This was such an exceptional company. Our tour guide Barry was amazing. He took us to the main landmarks of San FranciscI. We learned so much history. The different sceneries were Breath taking!! Golden Gate Bridge was worth the the your. read more

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This tour was awesome, I learned a lot about to San Francisco community and Jeffrey made it entertaining. Very funny guy, very knowledgeable too. We hit 80% of the spots we wanted to hit on the tour and the other 20% we went to afterwards cause we finished early enough to have the late afternoon and evening. We went to this great whole food market for lunch and the Muir Woods tour is a must, so beautiful. read more

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Great way to familiarize yourself with the City by the bay! Barry was an phenomenal tour guide. He provided interesting facts about the city and sights, kept us entertained the entire tour and gladly acted as photographer allowing us to have pictures that included our entire group. read more

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Customer service needs work. I bought a Groupon and called to ask questions on how to go about booking my tour. The guy on the phone was quick to cut me off as soon as I mentioned I was paying with a Groupon and said they weren't doing tours and didn't know when they would start again. I found this odd since they are currently advertising their tours on Groupon and their website shows they'd be back onJanuary 2nd, 2018. He said to call Groupon to get my money back. I wonder if he would have had the same attitude if I paid full price? Don't waste your time or money. So much for wanting to help "small business" thrive. I'll take my business elsewhere. read more

Do not book through Groupon! We booked our tour 3 months before our San Francisco trip after buying on Groupon. We got dressed and went to the pick up location at 8am. After not seeing anyone for the tour or a van to pick us up, we called the company. We were told that they texted everyone the day before and it was cancelled due to an emergency. We understand emergencies happen, but we never received a text and we received a confirmation email the day before. I tried to get email confirmation that it was cancelled, but they have not replied. Horrible customer service. Luckily, through going back and forth with Groupon I was able to get a refund, but be aware, Groupon's policy does say no refunds 3 days after your purchase. After reading everyone's reviews and seeing that many posted about cancelled tours, I wish I would have listened and not booked. We were really looking forward to seeing the city and Muir Woods. Extremely disappointed and hopefully I make it back to San Francisco one day to see it all. read more

Great tour! Jefffery was an awesome tour guide! Super knowledgeable, funny, friendly and approachable! Loved our detailed adventure to multiple parts of the city and to the beautiful Muir Woods! The van was super clean and there were multiple stops to take pictures. We are from Orlando and highly recommend this tour company! read more

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So grateful we found this tour on Groupon. We were only in San Francisco for a few days but wanted to see the city. It was a few years that we visited the city so we wanted to play tourist. We bought the tour that included miur woods and it was awesome. The tour takes six hours so be sure to pick which your will work best with you. We loved our awesome tour guide Jeffrey, very knowledgeable of the city. Be prepared to see everything the city has to offer, you will have a very eventful day making great memories. read more

Left Coast Tours - Tours Near Me - San Francisco, California

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We had an awesome time with Barry at our City Tour + Muir Woods tour. Like many other reviewers, I purchased these tickets on Groupon and was worried the negative reviews were correct. I have to be honest, I have no idea what these people are talking about. Our tour started on time, the van was clean, and there was plenty of window room to get a view of the sites. Like @courtney mentioned, this is a great tour for your first day in San Francisco, as it provides a peek into what the city has to offer. The city tour itself allowed us to decide that we wanted to explore two separate neighborhoods the following day. As for the Muir Woods tour, if you have the time and like nature, I highly recommend adding it to your game plan. It was a great hour of exploring nature and enjoying what the non-city part of San Fran has to offer. For lunch, we went to this awesome health foods super market that has plenty of hot and cold lunches. Finally, the tour guide was knowledgeable of the sights and gave plenty of insight into what the history of the place is. Definitely 10/10! read more

Just finished a 6 hour tour with Barry of San Francisco. This was the best city tour we have ever been on. Gotta ask for Barry. Saw stuff we did not know existed here! read more

Tyana is the BEST!! The tour started out simply enough. At her recommendation, we started the morning at Muir Woods where our little group of 8 pretty much had the park to ourselves before the giant tour busses full of screaming kids showed up to fill the park. A beautiful but uneventful drive back to the city, across the bridge and through the Presidio was peppered with several little photo opportunity stops. Once we hit the Castro District, all regular tour routes were impassable thanks to several marches and protests. Tyana took it all in stride, taking us down back roads, showing us Dorothy Park, Mission Style Churches and pointing out amazing hole in the wall restaurants we needed to try! Thanks to Left Coast for a memorable day we'll be talking about for years! read more

Left Coast Tours - That crowd of thousands of protesters block our usual route! No worries, Tyana knows a short cut! - Tours Near Me - San Francisco, California

This was the best way to see San Francisco! Jeffrey was knowledge, friendly, and funny. He made everyone feel welcomed and helped take photos. I would recommend this tour to anyone, young or old. read more

Left Coast Tours - Tours Near Me - San Francisco, California

There are a number of pros and cons with this tour. Let's start with cons so we can end on a positive note. Calling to make sure they have availability was a hassle. They did not answer any of our calls throughout the span of three days. They eventually called us back. Then the tour itself was all over the place. We waited 10-15 min because the tour before us was running late so that kinda of messed up timing for our tour. We were rushing to see spots before they closed. Then it came to a point where it was either "this" or "that" to see before the tour time was up. However on a positive note Barry, the tour guide was super informative and knew his shit. He even had pictures to show the area from before it was reborn. Overall it was decent tour for what we paid on Groupon. read more

I had a great experience with Left Coast Tours. I was able to buy a few Groupons and take my family on their tour around SF. Traffic was everywhere due to the holiday, but that is not something Left Coast Tours can control. We had Tyana as our tour guide and driver. She was fantastic and had lots of information to share about SF and the different spots we got to hit up. Keep in mind that you'll be in a 12 passenger VAN not a double decker bus. I'm not sure why I assumed we'd be in a bus, but I'm glad we were in a van. Yeah, there were moments where it was hard to see some of the sights that we were just passing by through the windows of the van, but imagine this, would you feel safe in a double decker bus driving up Twin Peaks?! I don't think so! Tyana managed to drive us everywhere safely up and down the hills of SF. Even through traffic, she handled it well and kept a smile on her face! We got to see so many sights I would not have discovered on my own. Tyana had charisma and was friendly, always offering to take our family pictures in front of the tourist attractions too. The tour is long, and there aren't stops for food (at least not the one I was on), so remember to bring a bottle of water and some light snacks. This was a great way to see most of SF's hot spots in a day, and I'll be sure to visit them more in depth on my own another time. Would definitely love to go on more tours with Left Coast Tours in the future! read more

By far the worst tour I've ever experienced in my life. Don't be fooled by the five star reviews - this tour is a joke. We purchased off Groupon and was told to be at Parc 55 at 2pm sharp. We got there at 1:50p and at 2:15p we call the company and they say they're running late because of traffic- but should arrive NLT 2:30. I ask - "where you going to call us and let us know because we've been out here waiting?!?" The operator says "well sometimes there's traffic...and could you let the rest of the people out there waiting know." Meanwhile I'm just staring at the phone in disbelief. So this guy finally shows up - no apologies, nor does he acknowledge his tardiness . He tells half of us to get in one van and we are sitting and waiting for several minutes until finally he tells us to get out of the van and get into another one because 6 people didn't show up and they want to consolidate. Sooooo we get out this van and get into a very dirty one...like there's still trash left over from another tour in the back seat. We have a new guy who says he's our driver because some dude named Alex didn't show up for work today. I say around 2:45 we ARE FINALLY HEADED ON THE 2 pm TOUR. We go thru Chinatown first and the history we were hoping to get is a JOKE. Our driver is on his cellphone and driving thru traffic with one hand like we are just uber passengers and not like we paid money for a tour. I mean sometimes he talks in the microphone but mostly it's for a corny joke. We're never told what our next destination is and the guy is not telling us anything relevant to SF. He's mainly talking about the pedestrian he almost ran over in a cross walk and horse stables. By the time we actually get to the photo op destination spots we are tired and cold and ready to go. I guess that what happens when you leave 45 mins late. We finally start heading back to Parc 55 and he's not even talking, he zoned out and turned up the radio. I would love to get my money and time back. I would give zero stars if I could. Do yourself a favor and pass on this. No way is this tour a best of Groupon and/ or a good deal. read more

One star for comfortable and clean van that is well kept. Another star for the fact that Steve was flexible to go through different routes per your interests. However our tour was lack luster since Steve was more interested in talking about local casino and nearby poker tournaments once he found out my brother plays as well. Steve talked non stop during the tour and at least half of the time I get to hear about poker rather than San Francisco which he seems to have a deep knowledge of. This is not the caliber of the tour I was expecting after reading other yelp reviews. I am sorely disappointed. read more

This was TOTALLY worth it! We did the SF local trip only because we were short on time. I will gladly book the longer one next time I visit. BARRY was a friendly and informative tour guide/driver. He used a microphone headset thingy which made it clear and easy to hear him. His detailed historical information was TOP NOTCH. It was informative with touches of humor. Not like in your face or over the top trying to be a comedian, just touches of humor. He knew details about art, history, architecture and more. He gave us time to take photos at key points and every angle he recommended was perfect!!! The van was clean, comfy, and had AC. We had potty breaks but not for food and drinks fyi. . . But Barry was so awesome if we had asked I'm sure he would've obliged-he was that cool. read more

We had a great experience with Left Coast Tours, despite all the negative reviews. We purchased the City Tour + Muir Woods through Groupon, and found it easy to book the tour by calling the company just a few days in advance. Our tour guide was Jeffrey, who had plenty of knowledge & humor throughout the tour. He was hilarious and made several stops for photo opportunities, which is always appreciated. We hit all of the main sights and spent about an hour in Muir Woods. I'd recommend this tour for one of your first days in San Francisco - it is very much breadth over depth, but we were okay with that. It gave us an overview of the city and helped us decide which of the sights we wanted to go back and spend more time exploring and which ones were just "quick hits" - get a photo and move on. The only reasons we knocked it down a star were that we were picked up 10 minutes late without any notice and the windows in the van are kind of small, so it was hard to see sights that were not on your side of the van. Overall, for the price we paid on Groupon, this tour was totally worth it! read more

We bought a last minute voucher from Groupon for the six hour tour for two. The tour itself turned out to be less than six hours (we were picked up late and didn't stop at all the tour destinations listed on the site). We also weren't told that we had to pay for the entrance fee at Muir Woods on Groupon or when we registered with Left Coast Tours. And while the tour guide provide some history about SF and the sites, he did ramble quite a bit about non-SF related things. The best part was Muir Woods and for that we could have done on our own / the guide didn't come in with us. All in all, we wouldn't do this tour again (or recommend it for that matter) and are really grateful we didn't pay full price, definitely not worth it. read more

Highly Recommend!!! I booked the City with the Muir Woods Tour- BEST DECISION I made when planning my trip. There is no bad time to schedule this tour- beginning, middle or end of your vacation. They make sure you cover all the major and even the local flavor of San Francisco not found in the tour books. Jeffery was my tour guide. He was AMAZING! He gave us not only history but made the tour fun for all who were in the group which is the sign of a good tour leader. He was gracious enough to help us get the "I was here" photos which was very thoughtful. All in all- highly recommend this tour!!! read more

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Great Tour! More information in that tour than a lifetime of trips to see family. Robert was our driver. He has a nice listening voice, a sense of humor and is very personable. He knows his facts and has personal experience with what he's talking about. It's not scripted. Very happy we took the trip. Well worth the money. Save your feet and $$ trying to see a lot in one shot. So it here. You won't regret it! read more

Left Coast Tours - Lombard St - Tours Near Me - San Francisco, California

A great tour! Our guide was very informative! Will take another tour with them! Joy read more

This was a small bus guide and it was really great. If you want a big bus where your questions will probably go unheard or ignored and you share a bus with 40+ people then try another tour, but if you want an intimate and person tour that is focused around you then this is great Our tour guide was about 5 min late, but he made up for it by taking us to extra places after the tour was supposed to have ended. Barry was really cool and helpful, he took great photos if you asked him to and we even got to stop by LUCAS FILMS STUDIO, which was awesome, we stopped for several things and had a blast, would definitely recommend if you don't a stiff ridgid tour but rather a chilled and fun tour with lots of memorable moments and awesome photos read more

I'm not going to say this was the worst tour I've ever been on but it was not good. It started late by about 15-20 minutes. We did get a text saying he would be 5 minutes late. Starting off bad already! We get into the van which is really a commute van and definitely was not intended for sightseeing. It's almost impossible to see anything out of the windows. You really have to contort your body to get a view. This is very disappointing since the majority of the tour is driving around. There were times in which we stopped for pics but at every stop we were told to "make it quick" and comments like "I'm not really supposed to park here" made it hard to enjoy the stop. Also, the van is small and very difficult to get in and out of. My husband is over 6 feet and trying to climb in and to the back seat just became too stressful and we stayed in the van. There was also a baby in a car seat that added an additional 5 minutes to our "make it quick" stops! About halfway into our tour we started We hearing "we are running a bit behind" so each stop became a one pic and back in the van event. We only got 40 minutes at Muir Woods because we were running late. We didn't get back to the drop off spot until 2:25 and the folks who were supposed to get the 2:00 tour climbed right into our van once we got out. No cleaning the van in between tours. Not good for them! I got a Groupon so we only paid half price but even with that I think it is definitely over priced for the experience. Our driver Barry had a few interesting stories but most of the time we couldn't hear him. We had our own conversations in the back of the van. The best part of the tour was our 70 degree weather but that had nothing to do with the tour company! read more

The itinerary was our choice! Awesome experience. I feel so lucky for catching this tour during the $49 sale! My friends and I took this tour with our kids and had SO MUCH fun. This van is so comfy for a day on the town with or without kiddos. The tour guide, Stephen, is so great with kids (careful, he has waters and chocolates for the munchkins) and has such a sweet and funny personality. He's full of history about San Francisco- he's like an encyclopedia! We had a ball playing historical trivia and when we reached our destinations, which was to our own choosing, we were WOWED. The view of San Francisco from Treasure Island is gorgeous. Twin Peaks was SO hard to leave because the stunning arial view of the entire city below. For Sausalito I have no words, just breathtaking. The Wharf, the Golden Gate bridge and an endless many places to look-on from are a sight to be seen at least once in everyones life, I say! I still don't know how to explain how a person can see so many visually delicious views in a single day. Muir Woods is a spiritual experience to say the least when looking up at the gorgeous trees just standing in their rightful place in history. If you enjoy museums, art and music there are artists performing in the coolest little areas. We stopped off at a coffee shop and he was right there to pick us up at the drop of a hat when we let him know we were ready to get back to discovering. I don't think there's enough space on here to babble on about what went on that day. Love, love, love this city and the good people we were fortunate enough to cross paths with including this fabulous tour guide/comedian/historian fella. read more

Scene: Super shady area of San Francisco. Very warm afternoon. Characters: People from all over the USA. 1. Vato who claims he's from Virginia. Likely in the witness protection program. Likes to call all women "baby".2. Older couple. Woman clearly has limited cultural experiences. 3. Woman with 10 year old who she keeps telling to "shut up". 4. Other travelers who remain silent, shocked, or both. 5. Driver who is quite knowlegeable with a pit bull attitude. Tour is to begin at 2:00. No van. No text. No email. No call. 2:10, nothing. 2:20, nothing. I call at 2:25 and am told by an irritated man, "There's traffic, nothing we can do. She'll be there in 10 minutes!" Van pulls up, driver says, "I've got room for 4!" Four people hop in an empty van and speed off. Wth?! It's 2:45, another van pulls up. People pile out, cast piles in. No apologies, no tidying up the van, just an excuse of traffic. Drove through Chinatown. Guide points to Lombard Street. Quick stops at Palace of Fine Arts where tourguide yells, "Could you move!You're in my blindspot!" at a nice man who helping her back out of a tight spot. Other stops included Golden Gate, Pacific Heights neighborhood, and Twin Peaks. Drove through Haight/Ashbury. When in the Castro neighborhood, Mr. Virginia yells, "ARE YOU SHITTIN' ME?!?!" As he sees a naked homeless man. Guide admonishes him. The woman with a child was too busy scarfing down a meatball sub to notice. Although she did find time to photograph gay men (minding their own business!)walking around SF. Classy. Random topics of conversation pop up all along the way including the lawsuit involving McDonald's & hot coffee which really got the older lady upset. The rest of us sat there wanting to jump through the window and hoping the tour would end early. The guide was rather interesting and tried to do a good job but given the crowd she was tasked with was clearly stressed out. read more

I've recently road tripped across the country from Vermont to California. Visited 3 major cities along the way. Tried several city tours on land and water. This was by far my favorite. Affordable and well twice as long. Personalized by Jeff who read the van perfectly. Funny and witty. He had us laughing for hours. A must do! read more

I booked the 6-hour San Francisco Muir Woods tour for my birthday. I'm extremely satisfied with the entire day from beginning to end things were smooth, our driver Robin was super informative and extremely Pleasant and kind. I would absolutely recommend this tour. read more

Left Coast Tours - Muir Woods - Tours Near Me - San Francisco, California

Tour was great. Our driver, Tyana, was awesome! Lot's of things to see and good history lesson during. Would highly recommend to anyone. We did the small van tour (8 people in our van) and it was perfect. read more

DO NOT WASTE YOUR MONEY. My husband and I purchased the groupon for the six hour tour and were extremely disappointed. The tour guide was late and then lied to us when we called and asked where he was. We didn't go to half of the places that are listed on the six hour list and the tour guide was unbearable. The best way I can describe our tour guide and owner Steve is that drunk, awkward, loves to hear himself talk uncle that corners you at family gatherings and you can't get him to stop rambling. Imagine being trapped in a car with him for six hours and what's worse is his ramblings were not even about San Francisco. He knew next to nothing about the city and everything he did say about San Francisco started with "I think." Just so frustrating to read good reviews and be so disappointed. Bottom line: WASTE OF MONEY. read more

I was happy I got a good deal for a 3 hour city tour with Left Coast and my party was looking forward to enjoying the typical highlights of San Francisco. Steve even said he would be flexible to include the things we most wanted to see. We were told the tour would begin at our pickup spot near Union Square and after seeing the sights which were advertised as Painted Ladies, Twin Peaks, Lombard Street, Haight Ashbury, and several other popular sites, we would go to the Presidio and across the Golden Gate Bridge. Upon pick up we quickly left the city through the Polk district, with very little mention of what we were passing except for a bar unless we asked. Steve's dialog had emphasis on the sordid history of SF and red light districts even though there were several children present and in spite of redirection of wanting to see and hear about the city's popular sites. We went to the Presidio and then got in horrible traffic across the Golden Gate Bridge. Steve asked if we wanted to go to the viewing point or into Sausalito. We said viewing spot, but then he said no, Sausalito for ice cream. Sausalito was tremendously impacted with people and it took several hours to get back across the bridge. The tour was schedule to end at 5:30 and it was closer to 8 when we final finished being dropped off at Pier 39, but all we really saw of SF was the bridge. We only had one full day to spend in SF and it was mostly spent in traffic in Sausalito. (With a crying baby and increasingly cranky tourists.) The van was comfortable but trash was left from the morning tour. Steve was on the phone conducting job interviews at times. He was calm given the traffic problems, and may have had interesting history if we had seen anything else. In the end, I spent 5.5 hours on a tour van and never really got to see the city. Very disappointing day. read more

Disappointed with the tour! There are key places such as the Golden Gate Park, Coit Tower, China Town, City Hall, Fishermans wharf etc. that this tour did not cover. Steve could not stop talking about things not related to the tour! On the plus side he did take us to Sausalito and twin peaks which are wonderful. He insisted on us spending 1.5 hours at Muir Woods, thankfully we said we will be there for only an hour which is more than enough! read more

Amazing City Tour. We loved the smaller group and Barry was a great guide. Not only was he very knowledgeable he took great photos of everyone with their guests. He went out of his way to make sure we could see everything on the tour. I highly recommend. read more

The tour was perfect! We saw so much of San Francisco & Muir Woods! The guide was fun, knowledgeable, and went above & beyond!

TIANA IS AWESOME!!! Down to earth, chill tour guide. Our group informed her of the type of wines we enjoy and our budget - she exceeded expectations and brought us to picturesque, lovely wineries in wine country and an unforgettable experience. Request Tiana if you can! --- For Left Coast Tours, it's a smaller run tour company. I received an email notification when I made my tour purchase and followed up accordingly with the company to ensure logistics. I would have liked if they called the day before to confirm the tour, our driver, and where they would pick us up. But great value! read more

Best tour ever. Stephen was wonderful and really knew the city. Loved it!!!!

My husband and I spent our 19th year wedding anniversary in SF and one of the activities we did is the city tour. I was very fortunate that I booked the tour with Left Coast Tours. It's very personalized and seen places that I have never seen or visited. Steve is the man!!! He took us where Danielle Steel, the famous author, street lives on as well as the house featured in the movie, Mrs. Doubtfire. He is not just very knowledgeable with the city, but very funny as well. He made the tour very enjoyable. Steve, thank you for the remembrance nickel you gave. I will frame it together with the rest of the pictures we took as part of our anniversary keepsake! Thanks for the fun tour!!! read more

My husband and I traveled to San Francisco as the first stop on our Honeymoon road trip through California. I booked the Muir Woods and City tour on 6/19 mainly because of the Muir Woods portion of the tour. We didn't rent a car while staying in San Fran because the city is so accessible through public transportation. So, this tour was perfect because we were so excited to see the Muir Woods. I had booked the tour over the phone with Steve, and received email confirmation back in June. The morning before the tour, I called Steve to see if we needed to bring lunch or if we'd be stopping. He was pleasant on the phone, remembered that we had 2 people in our party, and I told him how excited I was about the tour. He told me how we'd be stopping for lunch but we should pack so snacks due to the 6 hour duration of the tour. Fast forward 2 hours, I receive a text message, yes you read that right a TEXT MESSAGE, stating "Left Coast Tours can not take you no your tour tomorrow. We would like to reschedule your tour for tomorrow morning or for a later trip. Please advise." PLEASE ADVISE?!? I called Steve back and expressed my disappointment and shared how we were unable to go the next day as we would be leaving. I scheduled in advance for a reason. He told me that they were having an issue with OVER BOOKING with their new booking company and that "well we have to cancel someone". He also blamed the text message on his father stating that he's getting old as some sort of excuse for the lack of professionalism. I will give him credit for offering us the city only tour for free, but we weren't interested in that tour, we were interested in the tour we booked, so we declined. I also wasn't interested in working with this company at that point. I found the way this situation was handled extremely unprofessional and I am still confused as to why Steve didn't say anything when I spoke to him on the phone 2 hours before the text message. read more