I had heard bad things about this facility but I chose to the facility because it was close and I…read morewas going to see my dad every day. We thought he would only be there 1 or 2 weeks which turned into 4 weeks. There is no Rehab facility that is fantastic, exceptional unless you are paying privately for an upscale facility. This is the reality of this type of facility. Care One at Parsippany is clean, does not smell, except for the food at times, it has clean linen (some of the linens have holes and look worn) but they are clean and are changed daily. The rooms are spacious and comfortable. The Laundry service could do a better job with the clothes distribution and keeping the clothes in order, but at least I don't have to take it home and have 1 more thing added to my list of chores. I had issues with my dad's care, with nursing and CNAs but I was called by everyone in the facility from Irish (who gives you her cell phone number for contact) to Danielle the Concierge, Cynthia the Assistant Director of Nursing, Sandra the Social Worker, Karen the Unit Manager, Eli the Liaison Jennifer, Nana, Kaleigh were kind and receptive to my constant questions about my dad and never felt like they were running away when they saw me coming. The list of names goes on. All reached out and helped in some way. I speak up and ask for what I want and need in a respectful manner, I don't demand. I treat people the way I want to be treated. I am my dad's advocate because he is 88 in pain from cancer and has dementia. He finally came home and I did not have a walker and they lent me the therapy walker until we go one of our own unfortunately 3 days later he went back into the hospital and his cancer has spread. The medical team said they were recommending Hospice I chose the same facility because though I would not rate it a 10 as a 5 star hotel I certainly can rate it a 7 or 8 because what they don't have you either ask for it and if they don't have it, I bring in what my dad likes to make him comfortable. Like a special pillow, the soft tissues he likes, his own deodorant brand etc. The reality is that I have to work full time and cannot afford private care and though I don't expect Care One or any other facility to be my dad's babysitter, I do expect them to do their job. If I am not happy I speak to them and have it rectified. I am glad Parsippany has a facility in Town and I can have my dad as close to me especially now that he is at the end of his life. What is the alternative leave him at home alone put a camera in his room and have him wait to either I or my husband come home? Thank you CareOne and the staff for being there for me and my dad at this difficult time. Not sure how long he will be here, hopefully the continue to be compassionate and caring about the jobs they do and the service they provide the community and most importantly the patients that are entrusted to them.

Please don't not apply to activities!!! Director Greta Smith…read moreis a nasty and unprofessional worker. She is very rude and she doesn't want certain patients to be in the day room. She is disrespectful and a hypocritical person. My father was here and she told us to get out of the day room because we were having lunch and told us to go to the dinning room to eat. If I'm paying the bills to have my father to stay here he has every right to eat wherever he wants. I didn't want to mention this but I have witness multiple times of her screaming and being rude to her staff like crazy person . Also noticed her yelling at a resident because he wanted to sit next to the tv at a point where he was going to cry. She seems to like to belittle people. I don't want to imagine what happens behind doors. She sits in her office with a heavy set person and seems to be talking in a way I assume isn't the way to talk about other people which is not acceptable because My father at times likes to go to the day room and could be listening. Please if you're planning to apply to activities please apply or bring your family here try go next door because they are treating my father with more respect and love than this place where there is people who only care to receive a paycheck and have no remorse

We did a lot of research before finding this place for my 90 year old dad to recoup (rehab) after…read morehis sudden week-long hospital stay. We were mainly concerned about any possible Covid-19 cases, and were told there were NONE in this facility. Other reviews were decent, and it was supposedly a well-respected place. He had some serious issues, the first and foremost being that he had a Foley catheter put in when he entered the hospital. No one really knew why he needed to have the catheter, because there was no known cause for his sudden difficulty urinating. He has always had minor issues, but this was new. Supposedly there was no infection (we found out later there was). When we spoke to the admissions people at Troy Hills, we explained the catheter issue. They told us that they would do "voiding trials", where they take out the catheter, and then measure his ability to void. If there was still an issue, they would put it back in and try again later on. The doctors at St. Francis hospital (where he was during this time), also spoke with the people at Troy Hills regarding the voiding trials. They also told the doctor at St. Francis that is what they would do. The day they admitted him into Troy Hills, they decided they would NOT do the voiding trials. Instead, they ended up making an appointment (more than a week later, and then for the end of that week) for a urologist. They would not give a valid reason why they changed their treatment plan, and their mind about the trials. They did keep reminding us that he only had 20 days of full Medicare coverage before we had to start paying part of it. They did everything in their power to keep him PAST the 20 days, reminding us constantly that our share will be $176 a day after 20 days. In some phone conversations, they told us this 3-4 TIMES!!!! They were supposed to have a virtual "family meeting" each week. They are so unorganized, they didn't even give us call-in information for the first alleged meeting. Instead they called one of us, when they were supposed to be talking to the "family". I then had to TELL them to get my other two sisters on the call. This so-called weekly meeting only happened once, even though he was in there more than 3 weeks. The bottom line is that they do everything in their power to fill a bed, then they do nothing. They lie about their treatment plan, and instead try to milk every possible day they can from a patient. We were grateful to get him out of that lying hell-hole of a facility. Do not send your loved ones to this place. And to add insult to injury, they would send out a Covid update every day. This was an update with the total number of Covid cases in their facilities. They had the total patient cases listed as 45 patients tested positive, 10 patients died, and 36 patients recovering. This was the same number every day. (I saved the emails because I couldn't believe it.) Forgive me if I am ignorant as to the "new math", but did someone come back from the dead to recover? 45 positive, 10 dead, and 36 recovering??? Seriously? Sheesh. ***Update - 2 days after leaving this place, my dad was tested for a UTI and still has one. Troy Hills was supposedly giving my dad antibiotics for an infection, but the antibiotics were never handed over to his new place with his other meds when we moved him. Clearly they either never gave him antibiotics (they SAID they were, and I even handed them the PRESCRIPTION after the doctors visit), or they gave it to him for a day or two and then just stopped or forgot. At every turn, Troy Hills is proving they are incapable of even basic care - nevermind skilled nursing. It's a pathetic joke, and it's downright scary to think they may be "caring" for people who don't have any family to watch out for them. It is simply disgusting.

When my mother was first admitted, I was thinking what a great place this is. However, my opinion…read moreCHANGED DRAMATICALLY over the course of her stay (even though it was only for 6.5 days). - With the exception of two of the aides and one of the nurses, the level of care was unsatisfactory. If I hadn't been there from 9am to 8pm (or whenever they threw me out), my mom would have sat in a dirty diaper for hours and hours on end. Even after I requested that they change her, the usual response was "Okay, I will tell X to do it". Of course, "X" never came. Also, they were asked to shift my mom's position every few hours...that never happened either. There were many other simple requests such as "please put in mom's hearing aid and dentures in the morning" that were ignored most of the time. - The doctor didn't come to see my mother until her fifth day there - this is unacceptable. (Some kind of a Nurse Practioner saw her - but sorry, that's not a doctor.} The doctor never followed up with me, even after repeated requests. - Also, they did not not do bloodwork until her fourth day there and they had no plans to follow-up at some point with another set of bloodwork. They started giving my mom Procrit (for low hemoglobin), but they didn't follow-up to discuss it being given to her going forward. They also said that she might have pneumonia, but did nothing to confirm or treat it. Getting information from anyone was next to impossible. - The dietician never once came to see my mom or to speak with me (even though I left many, many messages both on the phone and with the staff). They were giving my mother food that she would NEVER eat - some of it due to religious beliefs. - The rooms (double occupancy) are small and dreary. They definitely need to to upgraded and brought up to modern standards. (They were kept relatively clean though.) - I've left numerous messages with administration, head of nursing, and others who are "in charge" at this facility. I'm still waiting to see if anyone gets back to me. Believe me, I will be contacting Genesis about this poorly run facility. - The ONLY bright of the stay was the caring and wonderful staff of the Rehabilitation Department and also the staff in the Social Services Department. They were all very knowledgeable, helpful, kind and dedicated. (They are the only reason that I'm not giving this place 0 stars.)

The clinicians and doctors are complete air heads. They do not know how to control misbehaved kids…read more The doctor did not care and didn't really listen to you and it was only a five minute meeting. There are no windows so it feels like a prison. You sit in those hard doctor chairs for hours on end and it hurts your body. I do not recommend this place.

I'd give 0 stars if I can. Fuck this place. Danielle is an awful clinician. She and the fucked up…read moredirector decided to discharge me because I knew someone there that went to high school with me. Hell resembles high focus. The APN there was just as bad! STAY FAR FAR AWAY

This facility is amazingly. The staff is so attentive to the residents needs. They treat the…read moreresidents like family. When I took the tour I was amazed at how clean everything is. It is a home atmosphere. When I realized that I could no longer take of husband at home I had to make the difficult decision of finding a place. I visited several facilities and none compare to Arden Courts. My husband is receiving outstanding care. He has many health issues besides dementia and all of his needs are being met. When I take my husband home for a few hours, he tells me he wants to go "home". That says a lot about his care and I know he is happy and healthy. Thank you Arden Courts staff for all that you do for residents.

How ironic! The photo posted is the final photo I took as I was moving my Father out of the…read morefacility because they falsified documents when my Dad fell. Could say more, but will leave it at that.

Wonderful therapists. Their attention to the needs of every client is outstanding. I highly…read morerecommend them.

Had a 6 week course of treatment. Found the facility to be very well equipped and clean. Gina, the…read morePT, was excellent. She evaluated me and developed a course of treatment that helped my pain. She was always asking how I was feeling and would try different techniques to see what worked better. The front desk was always welcoming and helpful. They made it a fun environment so I didn't mind going!

Awesome place with knowledgeable staff and therapists in just had a knee replacement and they are…read moremaking a great difference.

I was diagnosed with a frozen shoulder and the pain was so bad, I mostly lost the use of my left…read morearm for months. I originally went to a different rehab center and the PT there only hurt me more and my shoulder was in greater pain than ever. My doctor suggested trying another rehab center and I found Kessler right in my town. From the beginning, they told me with a frozen shoulder, we need to take it slow at first and not hurt me. They listened to my feedback and while it was difficult, I didn't come close to the bad experience I had with the previous PT. Now, 3 months later, I've nearly recovered my full range of motion and apparently well ahead of schedule, because they worked with me and didn't just treat me like a slab of meat. I'm very thankful to Susan, Jenna and Gianna for getting me this far.

Beautiful four building complex. For rehabilitation and long term care. Modern and clean…read morefacilities. Good staff . Convenient location.

The staff at JDT Resort are are stellar…read more There are some outside agency helpers that seem to reflect poorly on the facilty. I imagine that can happen anywhere! The nutrition department is aware of the critical nature of proper diet as it relates to healing and overall longevity. Lauren and Nancy both went above and beyond to help me maintain my healthy routine. Astrida, Lisette and Chabin are among the more compassionate and warm aides that I met during my stay Carmen is an absolute angel that keeps the place spotless with a smile! The PT and OT staff is also great and a special shout out goes to Nicole for giving me my first post-op shower!

Independet Living Housekeeping not GREAT…read more Not friendly. Not pleasant They seem not to like there Job

I was at Oaks for a couple of weeks for rehab, don't consider having a love one go there. The aids…read moredon't come when you need help, at night I would hear patients crying for help. some were in pain, some needed to use the bathroom. I saw 2+ different aids sleeping in a chair the entire night as patients cried for help. one aid was a female and one was a male. someone stole my ring and other things from my bag while I was in PT, my relatives bought me an edible for Valentine's Day and it cost 100 dollars which I never received. someone stole it and we were never refunded the money. Your suppose to get a shower twice a week but the aids are lazy and don't come, and when you ask they have attitudes. The PT staff were ok but a few come to get you and don't even say hello and are on their cell phones the entire time. The nurses are overwhelmed and some were nice especially Noami was the best one there. The activity program is a joke, you sit in the all purpose room and do nothing. The aides are the worst my bed wasn't changed in 4 days, no one comes when you call them. No one cares there, stay away. It was the worst I've ever been. If I could give this place e a zero I would.

This rehab facility is horrible. My dad went in to regain strength after hospitalization…read more Everything seemed fine initially but the staff in rehab didn't help my dad. He needed assistance with transferring from wheelchair to bed and bathroom. They insisted on using a hoyer lift on him instead of assisting him as requested. Needless to say he became weaker and when he asked to go to bathroom they told him to do it in his diaper. My dad wear depends but does not "go in his diaper ". My dad developed a UTI which was untreated for 3 days and he became confused and this began his downward spiral. There is no communication when you call doctor they don't call back. I could go on and on about this terrible facility! My dad was transferred out after getting another infection! My dad had passed away recently and his death is a direct result of his poor care at this facility!!

Boonton Care Center accelerated the process of his passing because they were horrendous. The female…read morestaff /cna/aides were mean and always unavailable. Management terrible as well. They don't have any training on how to deal with grieving family members, especially the new director. They have zero empathy. I saw so many things and heard the cNA's say so many mean things. The speech therapist Natasha is wonderful, Regan and Shelby in PT/OT are fantastic and Mustafa the aide is also great. The Phillipino ladies are super nice too in activities but they aren't Aides or LPN's! When you press your call button it's not PT, activities or speech that comes it's the aides. And the Aides are the worst And believe me they do not care if they do their job well or care at all. Umang Shah is new to the position and not great at it. She needs massive training.

Good evening I do not understand why people write some of the nasty and un true about any that…read moresad I have a love one in careone and he is happy at first he did not come out of his room at I met the activities Director a.d we talked and now went I visited I can even fine him he in activities GretaSmith kept her word thanks GretaSmith for all that you and your team do keep shining

Please don't not apply to activities!!! Director Greta Smith…read moreis a nasty and unprofessional worker. She is very rude and she doesn't want certain patients to be in the day room. She is disrespectful and a hypocritical person. My father was here and she told us to get out of the day room because we were having lunch and told us to go to the dinning room to eat. If I'm paying the bills to have my father to stay here he has every right to eat wherever he wants. I didn't want to mention this but I have witness multiple times of her screaming and being rude to her staff like crazy person . Also noticed her yelling at a resident because he wanted to sit next to the tv at a point where he was going to cry. She seems to like to belittle people. I don't want to imagine what happens behind doors. She sits in her office with a heavy set person and seems to be talking in a way I assume isn't the way to talk about other people which is not acceptable because My father at times likes to go to the day room and could be listening. Please if you're planning to apply to activities please apply or bring your family here try go next door because they are treating my father with more respect and love than this place where there is people who only care to receive a paycheck and have no remorse