Overall experience was fantastic. Nancy was great. She…read morehelped me out and got me exactly what I wanted and needed. Thank you so much for everything

Easy sign up process, Nancy was able to shop multiple offers with really good coverage and…read moredeductible options. Highly recommended 10/10 would call.

Sam and his team is there for you when no body else can come up with a deadline so close or deal so…read moregreat that you can't just decline to accept. I needed a CoI for my new business location and needed it in under 48hrs. I reached out to others but they couldn't make it work out for me within the deadline and when I approached Sam from United Direct Insurance, he just said " You got it brother". And he was right, I got the CoI needed as per landlord's requirements. I would highly recommend them for any Commercial Insurance that you might need! By the way he helped me once before as well............ of course swiftly and reliably! Thank you Sam and Team!

Love working with enoc he always there for our family when we need to for any concernread more

I'm a contractor specializing in high end outdoor pergolas, I was referred to Sid by one of my…read morepeers for liability and worker's comp insurance. Sid was very responsive and was always available to me by phone and text. He took his time to explain the policy and was right on with the time frame. Even though I haven't met Sid in person, he was still able to make the process very easy and seamless. I will continuously return to him for help as Sid is a fantastic asset. I recommend his services to every contractor who is looking for workers comp or liability insurance Thank you Sid!

THIS INSURANCE IS DISHONEST. They get your down payment and…read morethen for any reason they want to cancel your insurance. EVEN YOU DON'T HAVE ANY TICKET! Money hungry. Let's go Mercury Insurance more Profesionals.

Mary has been working with me and helping me for years. She is super amazing, so diligent, so…read morehelpful, she on top of her support. She is quick in responding back. She help find the rate that fits you. I totally referred and recommend her if you are looking for any insurance agent brokerage. She pulls through and come through in what you need.!

David helped me get set up with SR-22 non-owner insurance, and the whole process was much easier…read morethan I expected. He was friendly, professional, and took the time to explain everything clearly so I understood what I was signing up for. He answered all of my questions patiently and made sure I got the coverage I needed without feeling rushed or pressured. Insurance can be confusing, especially when dealing with SR-22 requirements, but David made the experience smooth and stress-free. I really appreciated his help and would recommend working with him if you need assistance with insurance.

Been with this co for several years, everything is simple, QUICK, and they get it done. I have a…read moresmall business, and when ever I have an insurance question Julie Selznick takes care of it. PERIOD! Highly recommened.

I had a really good experience with them to be honest they were super helpful and walked me through…read moreeverything step-by-step. The person that I spoke with was very professional and would keep me up-to-date with everything and helped answered every single question that I had I definitely recommend them. Lala helped me out through the whole process thank you once again

I've been insured with Allen Sarafyan's State Farm Insurance Agency for over ten years and it's…read morealways been easy. Melik has been very helpful, especially with my recent new car insurance. His response time is fast, he keeps things clear, and he handles any issues right away. They even send birthday cards, which is a nice touch. Overall, they take care of you.

Arshak did a great job getting me a new policy. Not only did he upgrade me from my last policy from…read moreanother company but he made the payment cheaper but benefits better. I would recommend him if you're looking for a better option.

Excellent customer service. Brenda took care of everything and saved me a trip to the DMV…read more Thank you so much!

The office is very neat and clean, and Brenda was very polite and professional I really do…read moreappreciate the great customer service and thank you

Tracy saved me time, expenses, and anxiety with DMV. This was terrific, immediate service. Thank…read moreyou!

Mr Eliassi was able to bond me when no one else would. and…read morei got a great deal on my cost as well. If you want the best use Rod. or you will not have the best or get the best. I'm a believer now. Thank you Rod!!!!!! Dwayne (Tony) W.

Be careful with this company. They are irresponsible and do not pay attention to detail. I was…read morecontacted by my homeowner insurer to conduct an inspection after the California wildfires. The timing was obvious - they wanted to "inspect" so they could increase my premium. I asked Ash at Hoffman Brown Company to provide a copy of my policy and any other relevant language that obligated me to have an inspection. Ash never provided this language despite my multiple requests, and I just recently received a Notice of Nonrenewal. I am now dealing with the insurer directly to try to resolve this issue. Similar to other customers who have posted reviews here, this company makes a lot of mistakes. ADDING TO THIS REVIEW: My HO policy went from $1800 to $2,565 in just three years. Nobody from Hoffman Brown ever contacted me to flag the premium increase or to reach out and reassess my actual insurance needs. Of course I had access to the policies to determine this information, but if Hoffman Brown is not doing at least an annual review of my premium and coverage, what is the point of using them? This is a middle-man insurance company aimed at increasing your premium while providing zero services.

I had to work with Hoffman Brown to obtain some proof of insurance for one of our client's condos…read more Martha De La Torre, who handles that account, was professional, expressed concern and understanding towards the urgency I had in requesting that document for the bank/lender. My fax never made it to her office and when I called to follow up, she gladly gave me her email so that I could make the request. Martha made sure that I had the insurance before she left the office. I thought that was extremely gracious of her. Thank you Martha and thank you to Hoffman Brown for the great service. I hope we work with you in the future.

Alison is amazing. Truly worked wonders to find me the best possible option for my individual…read morehealth insurance plan. I have referred several friends to Alison as well...and all have thanked me. Highly recommend!!!

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.