Been with John Lite for years as well as most of my family, staff is amazing and friendly and…read moreresponsive and the best rates.

From what I've read online this office seems to be great and I love that they have "office dogs"…read morebut unfortunately I did not have a great experience with them. On 1/4 I contacted the office and spoke with Susan regarding car and homeowners insurance. I received a written quote later that night. I reviewed the quote and wanted to make some minor changes and sent an email on 1/6 stating that I wanted to make some minor changes but otherwise we were good to go. Normally when a customer says they want to purchase something, one gets a response right away but I did not hear anything. I followed up and left a message on 1/7, 1/8 and 1/11. After I didn't hear back on 1/11 I found a different place to purchase my insurance. It's 1/27 and I have yet to have a call back from their agency. I understand things take time during COVID but I'm beyond annoyed that this office wasted my time and failed to provide even decent customer service.

I called this insurance agency at the recommendatiion of an insurance company who couldnt give me a…read morequote, and worse, with the LA fires insurance ciompanies were not writing new policies in California. Finding a company was tough. I called this agency and my first contact was Sosy. She immediately got my info and to my surprrise called me back to say that I could get insurance with a better company than I thought was available. She was very knowledgable, and she was "spot on".

I can't say enough good things about my experience with this car insurance agency--truly next…read morelevel! Kevin, my agent, has gone above and beyond to work with me through all kinds of financial ups and downs. Insurance can be incredibly confusing to me, but Kevin took the time to break down not just my policy, but also how it all works with state regulations and whats going on in the insurance industry vs. how it affect my rates. I've truly never experienced customer service like this in any industry. I walked away from our conversations feeling empowered and knowledgeable, which is rare in this field. Kevin didn't just get me a policy; he genuinely cared about finding me the best rate possible. He even offered to review quotes from other insurance companies because I was feeling overwhelmed. He worked with me, adjusted numbers, provided multiple options, and explained each one in a way I could actually understand. It felt like he was fighting to win a major case on my behalf, just to make sure I got the best possible deal. Honestly, I've never felt like someone cared so much about getting me the best possible rate. Thanks to a recommendation from a friend, I found this agency, and I've already recommended them to several friends who are now just as thrilled with their service. If you want an insurance agent who goes the extra mile, truly cares, and are making sure you understand your options, look no further. I couldn't recommend more highly!

Earlier this year my insurance was abruptly canceled due to not acknowledging a letter I overlooked…read morein the mail. I went to the Wilshire location in a panic to try to reinstate it, only to find that most of the staff in the building were working remotely. Laura Kirby happened to be one of few that was in the office and she came down to the lobby to speak with me. She made phone calls on my behalf, did some research and helped me reinstate my insurance within about 48hrs. Laura is extremely knowledgeable, goes above and beyond, advocates for her clients and is the kind of adaptive problem solver that is hard to come by these days. I would highly recommend her to others and really appreciate having her as my car insurance agent. Thank you Laura!

Steve Stepanian and Stepco Insurance Agency have handled my auto, home, earthquake and umbrella…read moreinsurance for many years. Steve has helped my family members and friends and every one of them speak so highly of Steve. Steve is always available and patiently answers questions and gives understandable explanations. I highly recommend Steve for your insurance needs!

Stellar service. I worked with several brokers after old carrier non renewed / left market. Matthew…read moreJaffe found me the best deal. And he did it very fast. He was very responsive and helpful in guiding me through the process.

Gannon assisted us in securing insurance policies in a efficient and friendly manner. He took the…read moretime to go through all aspects of the policies, ensuring we understood every detail each step of the way. I highly recommend Jaffe Insurance Agency for all your insurance needs!

We've been with State Farm for 7 years, and working with Alicia at Zaven Paronian State Farm has…read morebeen an absolutely wonderful experience. She consistently goes above and beyond to make sure we're well taken care of. Alicia is knowledgeable, responsive, and genuinely cares about her clients. She always takes the time to explain our options clearly and makes sure we have the right coverage for our needs. Anytime we've had questions or needed assistance, she's handled everything quickly and professionally. We truly appreciate her outstanding service over the years and highly recommend Alicia and her team to anyone looking for reliable insurance support!

I had to remove a car from my policy and get a new quote for my new car. I dealt with Jackie and…read moreshe was amaaaazzziing. She was prompt, got me a quote the same day and sent me my new insurance card. Also she let me how to bundle my insurance and save. Everyone at that office is great and super helpful luckily I got Jackie on the phone and got me insured for a great price quick

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

Alison is amazing. Truly worked wonders to find me the best possible option for my individual…read morehealth insurance plan. I have referred several friends to Alison as well...and all have thanked me. Highly recommend!!!

Takes care of his clients...We have been with Ned Gardner to cover all our insurance needs for over…read more40 years.

Karen has been amazing. My escrow has been giving us so many issues and even though a very small…read morepolicy she took care of it fast and very professionally. Thank you Karen for your wonderful work.

I've been with Ares for years. They have been able to save me terrible stress more than once. Linda…read more& Leticia are very professional-- always get me what I need -- & ROMAN HAS TRULY BEEN A HERO. Big thumbs up.

Last October I interacted with Kathleen and Phil at Ares Insurance: they were welcoming, fast,…read moreefficient, transparent, caring, helpful, and kind. At the time, I was extremely dissatisfied with my lackluster Mercury insurance agent. I was an unannounced walk-in in Kathleen and Phil's office (referred by Mercury's main office): Kathleen and Phils saw me right away, provided the immediate answers they could, called me with the researched answers by the next day. They shared that they reality was they could not take me on as a new client because my current policy was not up for renewal for several month, and it was not in my (financial) interest to cancel my current one and start a new one. While I REALLY appreciated their integrity, I was also quite disheartened as my current agent would take several WEEKS to get back to me, and it was like pulling teeth to get any communication, let alone service from them... Kathleen and Phil had gone out of their way to be of assistance, even knowing that I might not be able to become a client now, or in the future. Their level of courtesy & integrity, their listening, as well as how personable they were, and the small-neighborhood feel of their office, is exactly what I was looking for. Somewhere where I would sense that my calls and messages would be heard and returned timely within a day, in case there might be an issue... As my father always says: "You always get insurance, with the hope to never use it! But you always get it..." Cut to a few months later, today I talked to Mercury's main office again as my policy is finally up for renewal and they said I can request Kathleen and Phil's office as my new agents or record, so I am putting in the request for that change. I am thrilled to finally see this partnership going!! Worth the wait!! :) (As an example: I had messaged my lackluster Mercury agent 2/22/24 with a simple question about this upcoming renewal and I had to send them 3 reminders/nudges before they finally replied on March 2nd, without providing a specific answer.. oye! Bye Felicia.)