Let me just make this simple. Jorge is a jerk who will not fulfill his promises. He yelled at me…read morebecause I asked him how much more " patience" did he expect me to have after several months of waiting for a part. Buy at your own risk!

Granted, I was a total idiot for trusting them, and NOT taking the used Volvo they swore was in…read moregreat shape to an outside mechanic before dropping thousands of dollars on it, but still - the guys in charge Santa Fe Motorplex, sweet and charming though they are - are running a substandard business and selling unsafe cars. Within three weeks of buying my car, I'd already maxed out on AAA service calls. The battery was dead, the fuel pump was busted and...two weeks later - a sensor was shredded. Yes, they "fixed" the car each time, and graced me with rickety loaners, but good intentions are thoroughly meaningless when their mechanic is incompetent. Three months later, I took it to another mechanic - a good mechanic who didn't go out of his way to tell me how much everyone in town wanted to screw me because I'm a girl - who surmised my car needed about $2500 worth of repairs, including new brakes, which were down to the metal (I hardly think I wore my brakes out in three months), a new radiator hose, and a lengthy laundry list of annoying fixes, while pointing out that whomever worked on the car beforehand attempted a handful of lame, lazy and dangerous jerry rigs that were only doing more damage to my already sickly car. When I followed up with Tim, one of the owners, he told me that unless the car makes a funny noise or drives wonky, they don't actually check them for safety or reliability. Yes, a tough lesson learned on my part. Don't make the same mistake I did - either go elsewhere to buy your car, or have a real mechanic check it out AND maintain it.

I had an awesome experience at CarMax in Santa Fe. Everyone was super friendly and helpful, and…read morethe purchase of my 2025 Toyota 4runner went as smooth as it could go. I noticed a few minor issues a week after I had the car (squeaky breaks), and I brought the car back, and CarMax put 4 NEW breaks and rotors on the car. Special shout out to Tina B, store manager who was attentive, articulate, and great at following up. But the real star of the show is Samuel M. in the service department. This guy is the bomb. SUPER knowledgeable and he was quick to address my issues and requests, and resolve them without question!! The entire process was a breeze, and I would highly recommend this place to anyone. My only regret is that the service department is not available to me for future visits. Great experience all around!!!

Overpriced rip off prices. Check NADA and Edmunds before buying. They want $21,000 for a BMW…read morethat is valued at $8,850

General manager Stan Holt and his partner Jimmy Perez did a great job in helping us. Salesman…read moreMisael Villalobos was fantastic.

Cars are not safe when rebuilt from salvage. We hit a dog that ran out in front of our car and it…read moretotaled the car that we bought from AutoSavvy. The frame shifted after a dog and our car collided. I can't even imagine if a car or truck had hit us. The gap insurance takes an arm and a leg to get anything out of them, and in the end with all the miscommunication from the dealer and the Ally gap insurance they hope you give up on the claim before they pay out. They were short of paying the car off and we got stuck with the bill. Please don't buy cars from this dealership. You will regret it. I wouldn't send my enemy to buy there. The cars look good, but they are trash. Don't be fooled. I would give them a zero star if possible. I've thought as many people that are unhappy with this company we should go to the attorney general to get better protection from our state leaders against these financial predators who take advantage of New Mexicans!

What a shitty attitude I just experienced. Went to the lot…read moreto check out a specific car. Opening statement by the young sales guy is: right now all cars are 30-40% more expensive. In my case that is more like 80-100% compared to KBB. I ask him to take down my name and #, so when/if they change their mind they can get in touch with me. HE REFUSES. "if you are going to bid less, we are not interested". For that shitty attitude alone I will never ever buy a car from you! Too bad I cannot give O stars.

They have Facebook messages set up but they don't answer, even though they see the messages as…read moreFacebook provides read receipts. They don't answer their text services or the phone number listed. Drove two hours to get to then to look at a specific car just for them to tell me that their price, which is $3k over book value isn't negotiable. Don't waste your time with these people, they lately have no experience in car sales.

I'm new to Santa Fe, and a friend, who is a longtime resident, recommended this dealership to me,…read moreand I'm glad she did, because I tried this place out and it's great. Excellent, efficient, courteous, and helpful service--across the board. The technician who checked me in figured out a way to save me money (always a plus!), and I waited for my car in a very pleasant area. Honestly, I don't know how this experience could have been improved upon, and I look forward to being a regular customer. Highly recommend!

They did a great job of getting me the new car I wanted, with the features and colors I wanted…read more There was no pressure, no upselling, no flim flam. I had questions about maintenance and one of their very astute technicians was happy to have an in depth conversation with me over the phone, explaining the engineering behind my questions. The popular model I chose took some time to arrive from the factory, but the wait was well worth it. During that wait, when questions came up, I received enthusiastic assistance from several other members of the sales staff, even though I was another salesperson's customer.

Not very knowledgeable at all. They fix things that's not broken and neglect what the car was…read morebrought in for.

I took my truck (which I purchased there back in 2020) to have a mouse nest and a dead mouse…read moreremoved from the cabin ventilation system. They love to build nests above the cabin filter, and I have no idea why. This is the third time ive had to get these nests cleaned, but its the first time i've taken it to Nissan Fiesta. I had a scheduled appointment at 2:30 but they did not start working on it until about 2:45. I spoke with the (single) guy assigned to the job. It was just one person working on it. I was told it would cost about $500 and that the labor rate was $180 per hour. I got a call at 4:55pm that it was done. The charge? $780 with $605 billed for labor. It was physically impossible that they could rack up that much labor as (1) the truck was only in their hands for less than 2.5 hours and (2) only one person worked on the truck. 2.5 x $180 = $450, not $605. The last time I had to get the mouse nest removed, I took it to another mechanic and a car detailer. I was able to get it fully cleaned and immaculately detailed, and the oil changed for hundreds less than what these guys charged me. As I was there trying to argue my point in disbelieve, another guy was trying to figure why his bill was so high--they were charging for a part but would not break out the cost of the part. Be warned. These guys are skimming labor hours through a deceptive process of assigning labor to each part and they are not honest about it. I tried to argue my point but best i got was 10% discount. Follow up: After the very strong scent wore off which the sprayed into my vents (which they charged me $200 for), it is clear that they did not resolve the problem. I just spent the morning fishing out more nest material from the vents. I've also now discovered that my AC button is now broken and the manual is missing.