I'm an out-of-town visitor on a family vacation. Check engine light came on and fortunately, I was…read morenear the dealership. Even though it was 4pm in the afternoon, both Omar and Adrian checked out my vehicle. It was determined that my battery was going bad. I was pleasantly surprised that they solved my problem so late in the day and got me going again. Thank you for helping save my vacation.

I I we were…read moretraveling from Phoenix. When we got into town I noticed my tires were low. I drove 3 miles to the service center at Toyota. There were three men working at the scheduling desk. I asked one if someone could check my tires. He said they were closed, although the published info says they're open until 6 on Friday. I drove to the back service area. I asked the only person there about checking my tires. He said they were closed. "I don't know what to say," he said. Either did I. I drive down the road to Big O where the nicest young man took care of my tires, Thanks for nothing, Toyota.

UPDATE: Today my wife and I made another visit after receiving a call from sales manager David. He…read morearranged a visit with salesperson Jessica, who was just wonderful in every way. We purchased a 2024 Jeep Rubicon at a great price. Jessica took her time and answered all of our questions. We never felt rushed. This is how the purchasing experience should always be. Visit them and have David or Richard set you up with one of their great salespersons. In a prior visit, we dealt with Gilbert, who reminded us that he didn't get paid by the hour, and refused our request to take a test ride of a vehicle similar but not exactly what we were looking for unless we could provide some assurance that we would "most likely" purchase the vehicle. Salesmanship 101: Always cultivate your customer. If they don't buy today, treat them well and they may come back and purchase another time. Cultivating a customer should always be "worth your time". Fortunately, David called me the next day, on speakerphone with another manager and a few others to apologize for Gilbert's treatment of us, and assured us that this is not how their salespersons are trained to treat customers. I'm so glad David called and remedied the situation. David was sincere. You could tell he was genuinely concerned, not just due to my original review. The dealership, David and Jessica have my respect and have earned a loyal customer. Today was a win-win day.

My mom is in her 70's and dreads coming to this dealership to the point that her next car will not…read morebe a Jeep. We brought her car in for an oil change and service, driving 1.5 hours from where she lives to do so. They do not provide loaners or offer Ubers/lyfts, so I rented a car for the day. When we got the car back, at the end of the day (just before I had to return the rental!), it had not been washed, and the requested service had not been performed. Then, on the way home, the check engine light came on. For the next appointment, I brought it back myself. They said it would be 1-2 days. Cautiously optimistic, I booked a hotel room... still no word. I stayed a second night, and still didn't hear back. We have called and left two messages waiting for an update, and I am on my way to rent a car so I can drive back to her. It seems pretty problematic that getting a car serviced is ending up this costly (when you factor in the commute, time without a car, inability to get home for days, etc.). At the very least, they could provide us with timely updates. I am young enough that I can manage, but it seems downright unethical for them to hypothetically put an elderly woman in this position. She wouldn't have the option of not getting home, and there would have been no way for her to get a ride that she could afford. The were mildly apologetic about "forgetting" to complete the service we had requested the first time, but this type of mistake is hugely inconvenient (and would have been very risky for my mom to handle) when you are the only dealership within 2 hours. Please get it together, Jeep. I just want my mom to be safe, taken care of, and not to have her financially exploited and inconvenienced for what should be a standard repair service. You really need to provide loaners.

Great place. i have had my honda fit car for close to a year and it was such an easy and wise…read morepurchase. Eddie is awesome and soon i will return for oil change. GLC well deserves the high ratings and highly recommend great little cars.

Beware of what the salesman offers for warranty. 10 days after purchasing car engine light came on…read more Went to O'Reilly's auto for diagnosis. Vapor leak issue. Owner of GLC said I could drive it like that. When I went there to get it fixed the mechanic was not there. Only Friday and Saturday. Cruise control stopped working and tire sensor too. I came back later and they said we're not fixing it yo waited too long. They are just want to sell cars. Not provide adequate mechanical help. Do not trust what the owner says. Get it in writing not verbal agreement.

They did a great job of getting me the new car I wanted, with the features and colors I wanted…read more There was no pressure, no upselling, no flim flam. I had questions about maintenance and one of their very astute technicians was happy to have an in depth conversation with me over the phone, explaining the engineering behind my questions. The popular model I chose took some time to arrive from the factory, but the wait was well worth it. During that wait, when questions came up, I received enthusiastic assistance from several other members of the sales staff, even though I was another salesperson's customer.

I'm new to Santa Fe, and a friend, who is a longtime resident, recommended this dealership to me,…read moreand I'm glad she did, because I tried this place out and it's great. Excellent, efficient, courteous, and helpful service--across the board. The technician who checked me in figured out a way to save me money (always a plus!), and I waited for my car in a very pleasant area. Honestly, I don't know how this experience could have been improved upon, and I look forward to being a regular customer. Highly recommend!

Spent a half day looking at SUV's and worked with Saleperson CeCe, who was excellent. It was a very…read morepleasant and informative time, a very nice dealership with pleasant people. We plan to buy from them in the very near future.

Not very knowledgeable at all. They fix things that's not broken and neglect what the car was…read morebrought in for.

I highly recommend Will Prokopiak when you purchase a car from Subaru Santa Fe!…read more I found a used Hyundai on the lot in great condition. I didn't feel that he was trying to scam me nor pressure me into a car I didn't want. I worked with him in the past on getting myself into a car, but I didn't believe I was ready. Now I have a car I love and enjoy! He was patient and understanding throughout the whole experience.

I took my car in for a regular oil change and to fix a flat tire that was covered by a package I…read moregot from sales when I bought the car from them. My biggest complaint would be that their online software gave $0 estimates to have brake pads/rotors, air filters, and wipers replaced. Naturally, I approved the work given the $0 estimate presented assuming the coupons I presented for a free multi point inspection included the $0 suggested work. I showed up to pick up my car expecting the hundred dollar charge for the oil change as expected and no charge for the tire as expected. Instead, I was presented with a $500 charge. The only reason my rating is not low is because the service manager in charge was reasonable and only charged me for the parts and not the labor knocking the total charge down to 300 including the oil change. I had to come back later to get the tire replaced since they had to order a replacement tire due to the nail being swallowed by the old tire. The service this time was amazing and swift with the service manager on duty, showing excellent care and attention to detail.

don't bother if you want to sell your car to them. they offer below kbb. lowest offer in town…read more don't waste your time.

We recently purchased a KIA Telluride from Santa Fe KIA. Our salesperson was Jaquelin Galaviz. We…read morewere very satisfied with the Dealership and the employees. Jaquelin Galaviz was very personable and helpful. She showed us the vehicle we had asked to see and allowed us to drive it. She explained many of the features on the vehicle. We ended up purchasing that Telluride. Jaquelin went through the vehicle with us when we came in to pick it up. She went through all of the features to set up the features and made sure we wanted those features on or off and exactly what those features do. She was very patient and thorough. Jacquelin also followed up with us the next day to see if all was well and if we had any question. She gave us her contact information if we needed anything. We were very pleased with the purchase and Jaquelin was helpful, informative, and personable.

Went in for a scheduled test Great customer service…read more Every question answered I recommend

Distressing lack of service management. Dropped our vehicle for service A at 10:30. By 2:00, it…read morehadn't even been looked at. Service provider was utterly overworked with no visible support. She was doing the work of three people with no manager in sight. I've used several Mercedes dealerships for service where I have always given 5 star reviews. I would give these guys 0 stars if possible. Very sad decline with the new ownership of 2025.