This information is at the bottom of all of their properties "All residents are enrolled in the…read moreResident Benefits Package (RBP) which includes HVAC air filter delivery, our best-in-class resident rewards program, identity protection, and much more! More details upon application. This is a "JUNK FEE" Fee REQUIREMENT and is paid to a third party. There is a monthly cost for this of $39.00 or $27.00 depending on the package chosen by the resident. If you go to their website to see the requirements to view the property, you will read that you have to provide LINKED bank information. In other words give them open access to review your account. "AVAILABLE NOW | SHOW: LOCKBOX VIEWING INSTRUCTIONS: Home is available to view, visit our website to schedule your viewing TODAY!" You are expected to pay $250 just to have your application reviewed in addition to $75.00 for submitting the application itself. "All Applicants MUST meet our BASIC QUALIFICATIONS $250 admin fee per lease, once accepted Application Fee is $75 / Applicant (all occupants 18+ Must Apply) Application fees are non-refundable;" Pets: For some of their properties if you have a pet you have to register your pet with a third party pet screening company that will require you to pay an annual fee for this screening as long as you rent the residence. Keep in mind that you would NOT be the only one applying for this residence. You may be among several others who have paid the $250.00 admin fees as well as the $75.00 application fee; who do not get chosen to rent this residence.

I'm writing this review from an OWNER who is having the agency MANAGE our rental. This place has no…read morebusiness handling owner rentals or renting the house out to tenants. We purchased this home in 2019 for my brother. In 2021, my brother had to move out of state, and we decided to keep the house, and rent it out as an investment property. This company has completely destroyed our home. In THREE years, we have had no less than FOUR evictions. After reading through the reviews, I see that they require a portal to pay rent, and that portal rarely functions...hence the constant evictions. This house is in a nice neighborhood, and every single time they have evicted a tenant, we have had "squatters" more or less move in and destroy this house. We are then billed for THOUSANDS of dollars to repair walls, fix/clean/replace carpets, etc. THIS MANAGEMENT AGENCY WILL NOT VALUE OR CARE FOR YOUR PROPERTY. They literally do not care about the owners of their home nor apparently their tenants. I read one review below where the young lady mentioned the home owners coming by to look. I 100% understand WHY, and can and will tell you!!! Because the owners of the houses are also getting scammed!!! We are being fined by the HOA constantly because this management company is not maintaining the properties! We have also gone by our property to see WTF is going on. When you rent out your investment property, you understand that you are going to get an occasional eviction, but this many evictions in such a short amount of time is complete and total NONSENSE! We were notified in late February that they had approved and moved in new tenants. TODAY, April 12th, we just received notification that they are starting ANOTHER eviction process. To EVERYONE looking for rental property, LOOK ELSEWHERE. This place is not legit. They are shady, and if this is how they treat the properties they are maintaining and the owners of those properties...they don't give a crap about you, as a renter. To anyone who may be considering using this management company to manage your rental - DO NOT EVEN TNINK ABOUT IT!!! They have completely devalued our investment property, and they have charged us, the OWNERS OF THAT PROPERTY, thousands and thousands and thousands (we're talking about $20K+) of dollars to do so (and it seems they are doing their same to our tenants!!!) You'd be better served to rent a crane and a wrecking ball and just destroy your own investment. Or, simply pile your money up, toss a match on it, and warm your hands by the fire. There is NOTNING legitimate about this agency. Honestly, I would bet that even "Michael's" picture is fraudulent and fake. If I could rate this company with negative stars, best believe, I would do just that. READ THESE ONE STAR REVIEWS!!!!! READ THEM YALL!!! DO NOT USE THIS COMPANY TO MANAGE YOUR INVESTMENT OR TO RENT YOU A PROPERTY. When the ONLY positive reviews a place has is from their "employees", that says A LOT. What's even worse is that even some of the fake employee reviews can't even give this grimy company a five star review. RIDICULOUS!! Also, heads up...they changed their name to "PURE"...it's the SAME people, same freaking company, same BS. RUN FAST!!!

Last week, Compass Maintenance provided my personal phone number--which is not associated with any…read morebusiness--to an unknown woman, who then sent two men to my home to assess why my air conditioner was not blowing cold air. These individuals arrived without identification or professional documentation and proceeded to walk through my home while only my teenage son was present. They represented themselves as qualified technicians and informed me that the condenser was broken, instructing me not to turn the air conditioner back on. They also stated they would contact me once a replacement was approved. I received no follow-up from Compass for four days, during which temperatures in my home exceeded 80 degrees. Out of concern, I contacted a licensed HVAC professional. They advised me to reset the thermostat. After doing so, the temperature immediately began to drop--clearly indicating a defective thermostat, not a broken condenser. This experience leads me to believe that the individuals Compass sent were either unqualified or attempting to recommend unnecessary work.

I lived in a Compass Property Management rental for four years. Throughout that time, the house had…read moresignificant water damage and many other maintenance issues. Every time I contacted the company for repairs, it took weeks to get a response, and when they did send someone, the work was either poorly done or made the problem worse. The management team was consistently rude, unprofessional, and inflexible in communication--always taking a "their way or the highway" approach. There was no sense of care or urgency in how they handled tenant concerns. After four years, I was given just two months' notice to vacate so they could sell the property. This was a deeply disappointing experience.

We've seen a tremendous positive transformation in our Parkway Station community since Tolley…read moreManagement took over last June, and much of that credit goes to our senior property manager, Christopher Walts. Chris has done an outstanding job improving the overall appearance of our neighborhood by working closely with homeowners to uphold and follow community guidelines. His approach is collaborative and respectful, which has made a real difference in getting everyone on board and taking pride in where we live. He's also been excellent when it comes to managing the community's finances, keeping the budget on track while still delivering meaningful upgrades. Under his leadership, several major projects have been completed, including pressure washing the entire community and staining the fence along the main road--both of which have significantly enhanced our curb appeal. What really sets Chris apart is his ability to think creatively and solve problems effectively. A great example is his solution for preventing cars from cutting through a no-drive zone by placing a large dirt barrier in a wooded area--simple, effective, and smart. Beyond his accomplishments, Chris is just a great person to work with. He's diligent, kind, responsive, and detail-oriented. It's clear he genuinely cares about the community, and that shows in everything he does. Parkway Station is in a much better place today thanks to his efforts, and we truly appreciate the positive impact he continues to make.

These people are so ignorant and need to be held responsible for bogus "violations" whomever the…read moreperson is going around here in Adairsville must be racist! All of the yard are dead and have some weeds and they are not contacting rents until weeks/a month later then imposing fees. We will gladly leave! There has to be some kind of fix to what they are doing! Horrible company!!

As stated in the other review, this company forgets who pays who for service. When the roofing was…read moreredone, the tiles came loose and caused damage to my car. Reeny, told me to contact the roof company to request a claim. I proposed that given I did not hire the company, Riverside should facilitate the conversation. Only then did they attempt to assist a resident whatsoever. The roofing company provided better service! Second, since I purchased my home, I have been requesting that a crushed downspout be repaired. I have been told on over 3 occasions by Reeny that this would be addressed right away. Here we are, crushed downspout still existent. I have a foundation specialist scheduled to visit and evaluate the damage caused by their lack of action. Third, I provided feedback that our new lawn crew does not do nearly as good a job as our previous. The grass remains tall, bushes in trimmed. Reeny responded saying they can't always mow because It is sometimes too slippery after rain, therefore, I need to manage my expectations. Any client paying for a service would rightfully expect the service to be completed or refunded. I do, however,disagree with the former reviewer. Reeny is not helpful. She is condescending, patronizing and on every occasion has told a paying resident to manage the expectations. While I am aware I appear to be an outlier who only has negative things to say, the reason is because I have very low tolerance for poor customer service. I work in the customer service field and cannot imagine behaving as if I am doing the customer a favor by allowing them to pay me for a service. It is supposed to be a respectful and mutually beneficial relationship.

All I can say is they are a disaster. There is no communication and when we do get in touch with…read morethem Renee says, "that's not my problem take it to the board". She and her company are a joke!

This is my first "Yelp" but needed to vent a bit ... :)…read more Received a one sentence letter from Homeside for each of my properties (both in the same subdivision) simply stating there is a special assessment for each property. Seriously, that is the entire letter ... no information to document the need for the assessment. Just the heading and salutations .... Reviewed emails, HOA communications, and neighborhood docs and didn't see anything I may have missed. Accessed my online accounts and there are no messages or violations listed and their calendar is blank. Called their main number and it rang a few times and then switched to a busy signal. Maybe the phone is a temporary issue, will try again tomorrow. It just irritates me that a professional organization feels they can ask for this money and apparently assumes we will just pay it without knowing why. All it would have taken is 3-4 more words ... I am still giving 3 stars as some of their service has been ok over the years. Not great ...

My son moved from his rented condo four months ago, but was still being charged rent for another…read moretwo months. calls were not returned. Emails were ignored. Whoever is charge of the accounts has been "on vacation" for three weeks now. I think it's time to get the GA Attorney General Consumer ProtectionDivision. Losing over $2,000 to rental fraud is egregious.

Keep receiving the run around. Maddie literally stopped speaking and I am waiting on hold…read more No one will provide me information on how to make my first HOA payment or who to contact. Terrible service.

If I could give Zero stars I would. We live in a community managed by this company and we have…read morereceived numerous Warning letters for needing to clear weeds from our backyard. Other residents are equally having this problem. We have ZERO weeds and I spray proactively weekly. I have pictures to prove this, yet they are still insisting we pay fines. We will not be renewing our lease in this community nor would I purchase in this community because of the poorly provided management company. I have called NUMEROUS times and left numerous messages (the homeowner has as well) and have not received any return calls. This is unacceptable. They are thieves in my opinion. They are making up non-compliances in order to charge residents. This is unlawful.

I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

Did a great job on our window trim, paint, and restoration of our historical building in the…read morecastleberry hill neighborhood. Kept word to the proposed project length, and even helped us cut a dead cable hanging from our building for nearly 50 years. Hire them.

Painted the whole interior and redid the exterior trim and siding. Noticed he went back over a spot…read morenear the garage where the first coat hadn't fully covered an old stain before moving on.