ProTip: get the roadside assistance! I always do, today was my first chance to use it. As my…read moreparents would say, better to have it and NOT need it than to need it and NOT have it. Thank goodness for life lessons learned early! My rental key fob lost the internal key, causing the fob to not work. Roadside assistance had a tow to me within 75 mins and the offer to swap was also available. The only thing I was out of was a little time. The call to address the issue was easy The tow driver stayed in contact with me and the process was seamless.

Staff at Enterprise FLL were great and had me checked in and headed to my car in minutes. No issues…read morewith selecting or using the car. Return was fast as well. I am pleased with my Enterprise experience.

I returned my rental today, picked up in Miami and dropped off in Fort Lauderdale, and the entire…read moreprocess was seamless and easy. Deandre was absolutely amazing. He checked to make sure everything went well with the rental, and I mentioned that the CarPlay software wasn't connecting and might be worth looking into. He asked if there was anything he could do, and I told him it wasn't necessary, I just wanted to pass along the feedback. Even so, he kindly offered a discount on my rental, which was unexpected but very much appreciated. I truly commend him for outstanding customer service. I love National Car Rental, and experiences like this are exactly why I continue renewing my Executive membership every year.

No complaints with this car rental service. Quite a few car rental spots had long lines at Fort…read moreLauderdale airport, but not National! We were able to just walk outside, pick our car, and drive off the lot. Drop off was easy as well. Car was clean and met expectations. Everything you hope for in a rental car experience.

The best I have ever dealt with. Luis is attentive to my travel schedule and never disappointsread more

So far really excellent, we got picked up at the airport by A. Car Rental and everything was really…read morequick and simple with a great price, highly recommend!

Terrible Customer Service at Fort Lauderdale Airport…read more I have been an Alamo customer for decades, but my recent experience at the Fort Lauderdale Airport location was extremely disappointing. I told the representatives what type of vehicle I wanted within the class I had reserved, and I was simply told to "pick any car in Row 5." After looking at the vehicles available, I couldn't find one that was acceptable. I went back and asked for assistance in finding a suitable vehicle and even asked if they could check the Enterprise parking lot, since it is part of the same organization. I was told there were no other cars available. It took approximately 25 minutes of repeatedly asking for assistance before someone finally radioed another part of the facility and located a vehicle that met my needs. The frustrating part is that this could have been resolved much sooner with just a little customer service. Also, Alamo, a Nissan Sentra and a Nissan Altima are not the same or similar vehicles when the reservation is for a full-size car. Customers should receive a vehicle that reasonably matches the class they reserved. After being a loyal Alamo customer for decades, this experience has seriously changed my opinion of the company. The next time I need to rent a car, I'll be taking my business to one of your competitors.

Late night pick up in Fort Lauderdale? No issues at Alamo…read more Car was a bit smaller than expected, but what do you expect at midnight? We didn't need a toll pass, but nice to have that option in the Sunshine State if needed. No penalty for turning in the car early when my husband had to catch his vacation short. Make sure to fill the gas before turning the rental back in. Plenty of gas station nearby. Tip: Stop at Pita Plus on the way back to the airport and pick up a falafel sandwich to go. It's a 10-15 minute drive from the Fort Lauderdale Airport. You will be glad you did.

I'll happily add to their bad reviews! I'm Fastbreak and stand in a FastBreak line for 20mins. I'm…read morethen told there's no Fast Break line open you have to stand in regular line. ***** your slow *** saw me standing in this line 20mins ago and could've said that then. It's already 2am and a million people in this line. Budget is just like Fox Car rental in a lot of airports I see. I've started to use Sixty more lately. Cheap prices=horrible service. Budget sucks!!! Get to the lot and there car space they give me is empty. Lmao! Go back, get another car, the battery is dead! This is a joke right? Im at the highest level of pisstivity at this point. The poor guy who's supposed 2 be letting folks out of the exit has to run around the lot and see which cars are working and swap them out since the incompetent agents inside cant get **** right to save their lives! 2hrs later we get a functioning vehicle! I only stayed because I prepaid and couldnt get a refund!

Only two people were working when we returned the car. One of them was so slow. He would take a…read moreperson every 15-20 minutes on average, with breaks in between The other took 5-7 minutes, the lines kept getting longer and longer. Efficiency is lacking. I gave it two stars because one guy was trying to be helpful. It was basically a one man show for 20 people. Terrible!!!

Super easy to reserve parking. We got picked up in ten minutes and were unloading our luggage 15…read moreminutes later. Very easy. The price was much better than parking at the cruise port.

When traveling whether airport or cruises I tend to do the park and fly option a lot. Find a good…read moreplace I feel comfortable leaving my beloved car behind it's always hard but this experience here was pretty good. Online provided pricing insight for me once there the transaction went quite smoothly. The team will take you to and from the airport in a timely manner and will give you insight how to connect with them once you're back.

This place needs to be shut down! I've been waiting hours others have been here 5-6hrs and still…read moreno car. They closed at 1 it's now 3! Denzil is doing the best he can. His manager is doing him dirty. I'm glad the 15+ people here waiting haven't lost their cool. We can't blame the guy for the position Enterprise put him in. We'll definitely NEVER use them again when we travel. It's not our first bad experience with Enterprise. Denzil deserves a rise for having to deal with this.

Rudest manager. Don't rent here. After red eye with 3 kids they didn't have reserved car, were rude…read moreand disrespectful.

Hire more employees to assist with the long lines during memorial weekend. People have been…read morestanding in lines for over 2 hours

NO! Seriously! N0. I would never steer you wrong (see what I did there). Please go to another…read morecounter and deal with another company. This place has the worst, absolute worst customer service known to man. You go through lots of aggravation to get to a car, that car has maintenance issues, you get another car that the breaks work bad on. This place is the worst place. I'm telling you right now. Pay extra money and don't do this to yourself. The lady at the front desk was a very nasty miserable person. She should probably retire. The guy next to her was even nastier. The only thing this place can do to improve is get new people to work there and then get better cars. Oh and when you pay money to rent a midsize car, they will give you a smaller car but not adjust the price and lie to you in your face and tell you that the car they gave you is midsize. I don't care where I am and how much I have to pay. I will NEVER rent from Budget again.