Andrew was super friendly. Provided helpful and efficient service. Explained all the ins and outs…read more(tolls, gas, etc) which was helpful.

The staff were extremely helpful throughout the rental process. Kudos to Brandon Jones, branch…read moremgr, for his personal care and assistance. A deer hit my car so it went into the shop for repairs. Insurance covered the rental and the entire process was easy and hassle free. Thank you!

SCAM ALERT They stole our credit card info and charged $356 - they never picked up the phone or…read moresupplied a car to rent in the first place. AVOID this business. We have reported their fraud.

Great service, great people. Would highly recommend working with them at any point possible. Made…read morethe car rental experience so much easier!

This is by far the worst Toyota dealership experience I have had in 26 years as a Toyota customer,…read moreand I have been to many. I came in for a simple replacement key for my RAV4. Three months later, I still do not have one, and I am still waiting on a refund check. Here is what happened: They programmed a new key, handed it to me, and I discovered right there in the parking lot that the remote did not work. When I pointed this out, they explained it away as a "bad key," which means they charged me for a key they knew was defective. They promised to reorder it and call me. They did not call. Two months passed before I finally scheduled another appointment. I drove in and was told they could not program anything because their internet was down and I would need to reschedule. They said they would call me. They did not. Then, on the day of the rescheduled appointment, they called to say the replacement key still had not arrived due to a FedEx delay. At no point in this entire ordeal did anyone from the office follow up as promised. Every single time, I had to call them. When I raised my frustration, staff were dismissive and deflected responsibility. One person casually mentioned that "70% of new keys can fail," as if that were an acceptable explanation for the situation. I finally gave up and canceled everything. They said a refund check was on its way. Two months later, no check, no call. The incompetence here runs from top to bottom, including management. I would not recommend this dealership to anyone.

Was just there. They have about 2 new Rav 4's and a ton of trucks. No new vehicles in stock. No…read moresalesmen came around to help us. This is the thing at dealerships now - just a bunch of guys staring at computers and they don't even turn their heads when you walk in. I guess why bother if there's nothing to sell?

Had a "seinfeld" scene today @ Hertz. Couldn't believe it was happening. The level of…read moreunprofessional was off the charts..."yes, i see your reservation, unfortunately, we do not have your car... https://www.youtube.com/watch?v=A-brgkkjnHc

This place is a nightmare. They overcharged me 3 WEEKS on a 3-day rental. They're still hounding me…read morewith bills, it's ridiculous. I called them so many times to figure out what was (as they admitted) a clerical error on their part. They stole over 1k from me and I still haven't gotten it back. They even admitted that it was their mistake and then refused the refund. Insane. Avoid this place at all costs.

Horrific customer service. Called for specific information. CR was abrupt, unhelpful and hung up…read moreon me mid question. Questions were about drop off scenario. He did not care. Very rude, condescending.

I've rented from these folks in Kingston for 3 years in a row and their service is excellent…read more I had a problem with a car last year and they had a replacement car ready for me the same day. This year they went above and beyond and solved a logistical challenge for me dropping the car off. Their cars are in great shape. The last one only had 600 miles on it! I'll be renting from them many more times!

every time I use this location there is a major issue today the suv we ordered over a month ago was…read morenot available for our long distance family trip. so we are piled into a car that we did not want. they also tried not to give me a discount