Andrew was super friendly. Provided helpful and efficient service. Explained all the ins and outs…read more(tolls, gas, etc) which was helpful.

Renting a car was fast and easy. We went thru Priceline and reserved a full size SUV. When we got…read morethere that morning, we were told that they didn't have any in stock. At first we were a little disappointed, but they told us that because Priceline is a third party company they don't know what they have in stock or not. Understandable. But he did get us into a 7 seater smaller suv, and made up for it by giving us a discount for all the hassle. It was really fast. Credit card, license information, got the car in the front, inspected it for any noticeable damages, one signature and done. After we used it for a day, I went to return it. I gave him the keys, he said thanks and that was it. It was the fastest and smoothest transactions I've ever had with a rental car company. Highly recommended!!!

SCAM ALERT They stole our credit card info and charged $356 - they never picked up the phone or…read moresupplied a car to rent in the first place. AVOID this business. We have reported their fraud.

Great service, great people. Would highly recommend working with them at any point possible. Made…read morethe car rental experience so much easier!

When it comes to car repair, You sometimes hear the refrain, "Don't go to the dealer!" Well if I…read moreknew then what I know now, I would have brought my RAV4 for service here long ago. The issue that brought me to Kinderhook Toyota was a rather challenging one involving the charcoal canister (part of the emissions system.) The faulty part would cause the Check Engine and 4WD lights to come on and stay on. I went through about five repair shops first, to no avail, before finally surrendering to the dealer! Within a couple days' time in their shop the situation appeared fixed. When the trouble lights reappeared, they honored the original job with additional warranty repair work. Evidently some filter, something that wasn't caught earlier, was allowing water to re-enter the canister and had to be replaced. They also replaced the canister one last time when the new filter went in. Problem solved. Even knowing I was receiving OEM parts and service by experienced Toyota repair techs, I was pleasantly surprised how reasonable the billing was for all the work. What's more, I had the same tech (Marco) for the entire time I brought the vehicle to the shop. Smart. Once we licked the canister issue, Marco made some valid recommendations for other service - all things this 2011 ride with 145k miles sorely needed. Shoutout to Sarah and the guys at the service desks. They're the face of the Company and always present themselves as competent professionals. I'm pretty set for now but I am more than happy to travel the 45 minutes from home to Kinderhook Toyota in Ghent NY for anything I need done on the car in the future. I trust them.

This is by far the worst Toyota dealership experience I have had in 26 years as a Toyota customer,…read moreand I have been to many. I came in for a simple replacement key for my RAV4. Three months later, I still do not have one, and I am still waiting on a refund check. Here is what happened: They programmed a new key, handed it to me, and I discovered right there in the parking lot that the remote did not work. When I pointed this out, they explained it away as a "bad key," which means they charged me for a key they knew was defective. They promised to reorder it and call me. They did not call. Two months passed before I finally scheduled another appointment. I drove in and was told they could not program anything because their internet was down and I would need to reschedule. They said they would call me. They did not. Then, on the day of the rescheduled appointment, they called to say the replacement key still had not arrived due to a FedEx delay. At no point in this entire ordeal did anyone from the office follow up as promised. Every single time, I had to call them. When I raised my frustration, staff were dismissive and deflected responsibility. One person casually mentioned that "70% of new keys can fail," as if that were an acceptable explanation for the situation. I finally gave up and canceled everything. They said a refund check was on its way. Two months later, no check, no call. The incompetence here runs from top to bottom, including management. I would not recommend this dealership to anyone.

Had a "seinfeld" scene today @ Hertz. Couldn't believe it was happening. The level of…read moreunprofessional was off the charts..."yes, i see your reservation, unfortunately, we do not have your car... https://www.youtube.com/watch?v=A-brgkkjnHc

This place is a nightmare. They overcharged me 3 WEEKS on a 3-day rental. They're still hounding me…read morewith bills, it's ridiculous. I called them so many times to figure out what was (as they admitted) a clerical error on their part. They stole over 1k from me and I still haven't gotten it back. They even admitted that it was their mistake and then refused the refund. Insane. Avoid this place at all costs.

Horrific customer service. Called for specific information. CR was abrupt, unhelpful and hung up…read moreon me mid question. Questions were about drop off scenario. He did not care. Very rude, condescending.

For the last several weeks my son & I rented cars from Enterprise from Kingston. Everyone at this…read moreoffice was always friendly and professional. They took the time to go over all the policues and procedures. Even the last week when the area was on Spring break, the office was inundated with families. Tom took care of us each week was kind, friendly and professional. Some weeks we even chose the make of the car. If you ever need to rent a car Enterprise in Kingston NY is the place to go.

This place is fantastic. You get exactly what you need when you need it most. Great customer…read moreservice that exceeded my expectations. Cannot recommend enough!