I've rented from these folks in Kingston for 3 years in a row and their service is excellent…read more I had a problem with a car last year and they had a replacement car ready for me the same day. This year they went above and beyond and solved a logistical challenge for me dropping the car off. Their cars are in great shape. The last one only had 600 miles on it! I'll be renting from them many more times!

every time I use this location there is a major issue today the suv we ordered over a month ago was…read morenot available for our long distance family trip. so we are piled into a car that we did not want. they also tried not to give me a discount

This place is a nightmare. They overcharged me 3 WEEKS on a 3-day rental. They're still hounding me…read morewith bills, it's ridiculous. I called them so many times to figure out what was (as they admitted) a clerical error on their part. They stole over 1k from me and I still haven't gotten it back. They even admitted that it was their mistake and then refused the refund. Insane. Avoid this place at all costs.

Horrific customer service. Called for specific information. CR was abrupt, unhelpful and hung up…read moreon me mid question. Questions were about drop off scenario. He did not care. Very rude, condescending.

This is by far the worst Toyota dealership experience I have had in 26 years as a Toyota customer,…read moreand I have been to many. I came in for a simple replacement key for my RAV4. Three months later, I still do not have one, and I am still waiting on a refund check. Here is what happened: They programmed a new key, handed it to me, and I discovered right there in the parking lot that the remote did not work. When I pointed this out, they explained it away as a "bad key," which means they charged me for a key they knew was defective. They promised to reorder it and call me. They did not call. Two months passed before I finally scheduled another appointment. I drove in and was told they could not program anything because their internet was down and I would need to reschedule. They said they would call me. They did not. Then, on the day of the rescheduled appointment, they called to say the replacement key still had not arrived due to a FedEx delay. At no point in this entire ordeal did anyone from the office follow up as promised. Every single time, I had to call them. When I raised my frustration, staff were dismissive and deflected responsibility. One person casually mentioned that "70% of new keys can fail," as if that were an acceptable explanation for the situation. I finally gave up and canceled everything. They said a refund check was on its way. Two months later, no check, no call. The incompetence here runs from top to bottom, including management. I would not recommend this dealership to anyone.

Was just there. They have about 2 new Rav 4's and a ton of trucks. No new vehicles in stock. No…read moresalesmen came around to help us. This is the thing at dealerships now - just a bunch of guys staring at computers and they don't even turn their heads when you walk in. I guess why bother if there's nothing to sell?

I reserved a compact car online one day in advance. When I arrived, all of the paperwork and the…read morekey were ready to go. The employee processed me and quickly pointed me in the direction of my vehicle. He was polite, helpful and wasn't pushy when trying to sell me extras that I didn't want. When I dropped the vehicle off at noontime on Saturday, nobody was there, but a drop-box made it much more convenient. This was my first time using Avis after having previous bad experiences with Enterprise. One advantage with Avis is they always start you off with a full tank of gas, as opposed to Enterprise which could start you off with a quarter of tank (it's very difficult to judge your fuel mileage so you return it the same way). Avis' policy of starting you off with a full tank avoids that problem. The car was very clean - it looks like they must clean it after each rental. Instead of getting a ride there, I parked my personally owned vehicle in the airport parking lot (didn't trust it for the long-distance drive I was making). Since Stewart Airport chased away all of the major airlines and hardly does any business, the long-term parking lot was nearly empty, and I was still able to park close enough to walk to Avis and only paid $10 to park for 24 hours.

Dec 2020. Hotwire is listing Alamo at SWF for car rentals. I booked on hotwire one month in…read moreadvance for a 1-way rental from NY to Fla. I get to SWF to find out they are only open when they have a reservation from an arriving flight. UGH! There is no one there and when you call Alamo 800 #, they say, oh yes, sure they are open, have airport security page them as they must be just away from the desk momentarily. Clueless. I call the number listed on the notice pasted at the desk. They tell me to get to the Enterprise location 5 miles away, they will honor the reservation. I wait 30mins and pay $12 for a cab to Enterprise at 63 Route 17K in Newburgh, only to be told they will honor the reservation, but not the price. Two very unfriendly, very unhelpful men could not have cared less about my predicament. UGH!! I call Alamo 800# again and they are sorry but since covid has effectively closed the airport, they are not offering what they call local rentals to anyone not arriving via plane. When I tell her hotwire/priceline/kayak are still offering rentals at SWF, she says she is sorry, but cannot control what they do. I learned my lesson NEVER RENT from ALAMO or ENTERPRISE.

I had an extremely disappointing experience with Hertz in Pittsfield, MA…read more I drove over an hour to this location with a confirmed reservation, only to be told by Nicholas & Julie that the vehicle I reserved was not available. We all confirmed that my reservation existed, yet instead of honoring it, I was offered a different vehicle at a substantially higher rate. This felt like a classic bait-and-switch situation, which is unacceptable. Rather than providing a comparable vehicle at the confirmed price, I was told they might have something available in "a day or two" and that they would call me when ready. Considering I live over an hour away, this was already extremely inconvenient. When they eventually called, I answered and could hear that someone was on the line, but no one spoke. I had just finished another call moments before, so I know my phone was working properly. Instead of handling the issue professionally, they blamed me for the failed communication. To make matters worse, Julie was extremely rude and told me that if I did not arrive by the next morning, the replacement reservation would not be guaranteed -- despite the fact that my original "guaranteed" reservation had already not been honored. At no point was I offered: A comparable vehicle at the original reserved rate A temporary replacement vehicle Any meaningful customer service or accommodation for the inconvenience The staff's handling of this situation was unprofessional from start to finish. Based on this experience, I will not be using Hertz again in the future.

Just rented car 4 hours ago I had a family illness and are returning the car two days early to…read moreairport since we are leaving suddenly..since it was pre-paid no refunds whatsoever! Ridiculous.. I'm a Gold Member ..so I get to skip a line .. I'll skip Hertz going forward thanks for your understanding

Car very clean glad it was smoke Free, and I love to rent from you again in the future.read more