Andrew was super friendly. Provided helpful and efficient service. Explained all the ins and outs…read more(tolls, gas, etc) which was helpful.

Renting a car was fast and easy. We went thru Priceline and reserved a full size SUV. When we got…read morethere that morning, we were told that they didn't have any in stock. At first we were a little disappointed, but they told us that because Priceline is a third party company they don't know what they have in stock or not. Understandable. But he did get us into a 7 seater smaller suv, and made up for it by giving us a discount for all the hassle. It was really fast. Credit card, license information, got the car in the front, inspected it for any noticeable damages, one signature and done. After we used it for a day, I went to return it. I gave him the keys, he said thanks and that was it. It was the fastest and smoothest transactions I've ever had with a rental car company. Highly recommended!!!

For the last several weeks my son & I rented cars from Enterprise from Kingston. Everyone at this…read moreoffice was always friendly and professional. They took the time to go over all the policues and procedures. Even the last week when the area was on Spring break, the office was inundated with families. Tom took care of us each week was kind, friendly and professional. Some weeks we even chose the make of the car. If you ever need to rent a car Enterprise in Kingston NY is the place to go.

This place is fantastic. You get exactly what you need when you need it most. Great customer…read moreservice that exceeded my expectations. Cannot recommend enough!

The rental of the car and the professional courtesy at the rental place. Plus the cost of the…read morerental is very reasonable.

This place is a nightmare. They overcharged me 3 WEEKS on a 3-day rental. They're still hounding me…read morewith bills, it's ridiculous. I called them so many times to figure out what was (as they admitted) a clerical error on their part. They stole over 1k from me and I still haven't gotten it back. They even admitted that it was their mistake and then refused the refund. Insane. Avoid this place at all costs.

When it comes to car repair, You sometimes hear the refrain, "Don't go to the dealer!" Well if I…read moreknew then what I know now, I would have brought my RAV4 for service here long ago. The issue that brought me to Kinderhook Toyota was a rather challenging one involving the charcoal canister (part of the emissions system.) The faulty part would cause the Check Engine and 4WD lights to come on and stay on. I went through about five repair shops first, to no avail, before finally surrendering to the dealer! Within a couple days' time in their shop the situation appeared fixed. When the trouble lights reappeared, they honored the original job with additional warranty repair work. Evidently some filter, something that wasn't caught earlier, was allowing water to re-enter the canister and had to be replaced. They also replaced the canister one last time when the new filter went in. Problem solved. Even knowing I was receiving OEM parts and service by experienced Toyota repair techs, I was pleasantly surprised how reasonable the billing was for all the work. What's more, I had the same tech (Marco) for the entire time I brought the vehicle to the shop. Smart. Once we licked the canister issue, Marco made some valid recommendations for other service - all things this 2011 ride with 145k miles sorely needed. Shoutout to Sarah and the guys at the service desks. They're the face of the Company and always present themselves as competent professionals. I'm pretty set for now but I am more than happy to travel the 45 minutes from home to Kinderhook Toyota in Ghent NY for anything I need done on the car in the future. I trust them.

This is by far the worst Toyota dealership experience I have had in 26 years as a Toyota customer,…read moreand I have been to many. I came in for a simple replacement key for my RAV4. Three months later, I still do not have one, and I am still waiting on a refund check. Here is what happened: They programmed a new key, handed it to me, and I discovered right there in the parking lot that the remote did not work. When I pointed this out, they explained it away as a "bad key," which means they charged me for a key they knew was defective. They promised to reorder it and call me. They did not call. Two months passed before I finally scheduled another appointment. I drove in and was told they could not program anything because their internet was down and I would need to reschedule. They said they would call me. They did not. Then, on the day of the rescheduled appointment, they called to say the replacement key still had not arrived due to a FedEx delay. At no point in this entire ordeal did anyone from the office follow up as promised. Every single time, I had to call them. When I raised my frustration, staff were dismissive and deflected responsibility. One person casually mentioned that "70% of new keys can fail," as if that were an acceptable explanation for the situation. I finally gave up and canceled everything. They said a refund check was on its way. Two months later, no check, no call. The incompetence here runs from top to bottom, including management. I would not recommend this dealership to anyone.

I reserved a compact car online one day in advance. When I arrived, all of the paperwork and the…read morekey were ready to go. The employee processed me and quickly pointed me in the direction of my vehicle. He was polite, helpful and wasn't pushy when trying to sell me extras that I didn't want. When I dropped the vehicle off at noontime on Saturday, nobody was there, but a drop-box made it much more convenient. This was my first time using Avis after having previous bad experiences with Enterprise. One advantage with Avis is they always start you off with a full tank of gas, as opposed to Enterprise which could start you off with a quarter of tank (it's very difficult to judge your fuel mileage so you return it the same way). Avis' policy of starting you off with a full tank avoids that problem. The car was very clean - it looks like they must clean it after each rental. Instead of getting a ride there, I parked my personally owned vehicle in the airport parking lot (didn't trust it for the long-distance drive I was making). Since Stewart Airport chased away all of the major airlines and hardly does any business, the long-term parking lot was nearly empty, and I was still able to park close enough to walk to Avis and only paid $10 to park for 24 hours.

Dec 2020. Hotwire is listing Alamo at SWF for car rentals. I booked on hotwire one month in…read moreadvance for a 1-way rental from NY to Fla. I get to SWF to find out they are only open when they have a reservation from an arriving flight. UGH! There is no one there and when you call Alamo 800 #, they say, oh yes, sure they are open, have airport security page them as they must be just away from the desk momentarily. Clueless. I call the number listed on the notice pasted at the desk. They tell me to get to the Enterprise location 5 miles away, they will honor the reservation. I wait 30mins and pay $12 for a cab to Enterprise at 63 Route 17K in Newburgh, only to be told they will honor the reservation, but not the price. Two very unfriendly, very unhelpful men could not have cared less about my predicament. UGH!! I call Alamo 800# again and they are sorry but since covid has effectively closed the airport, they are not offering what they call local rentals to anyone not arriving via plane. When I tell her hotwire/priceline/kayak are still offering rentals at SWF, she says she is sorry, but cannot control what they do. I learned my lesson NEVER RENT from ALAMO or ENTERPRISE.

Geez since with this Covid stuff I have been sitting down after a long needed review of different…read moreplaces that have been exceptional that I have neglected so please forgive me for the delays. I had a major issue at Bradley airport between what I was quoted online and reserved and the price I was given at the desk. Well I had an issue as it was almost 30 bucks more or so. The manager Carl was extremely accommodating and professional and gave me a very fair deal on the final price I ended up paying. It was even a bit less than originally quoted. Thank you Carl and all the people at the Pittlfield Hle location. Very personable and human. I felt heard and not like a number. Sad considering this location is only a very small hertz. It is more of an automotive repair that runs an very small rental area. But they were way better than the dedicated hertz place at Bradley Int.

I had an extremely disappointing experience with Hertz in Pittsfield, MA…read more I drove over an hour to this location with a confirmed reservation, only to be told by Nicholas & Julie that the vehicle I reserved was not available. We all confirmed that my reservation existed, yet instead of honoring it, I was offered a different vehicle at a substantially higher rate. This felt like a classic bait-and-switch situation, which is unacceptable. Rather than providing a comparable vehicle at the confirmed price, I was told they might have something available in "a day or two" and that they would call me when ready. Considering I live over an hour away, this was already extremely inconvenient. When they eventually called, I answered and could hear that someone was on the line, but no one spoke. I had just finished another call moments before, so I know my phone was working properly. Instead of handling the issue professionally, they blamed me for the failed communication. To make matters worse, Julie was extremely rude and told me that if I did not arrive by the next morning, the replacement reservation would not be guaranteed -- despite the fact that my original "guaranteed" reservation had already not been honored. At no point was I offered: A comparable vehicle at the original reserved rate A temporary replacement vehicle Any meaningful customer service or accommodation for the inconvenience The staff's handling of this situation was unprofessional from start to finish. Based on this experience, I will not be using Hertz again in the future.

Car very clean glad it was smoke Free, and I love to rent from you again in the future.read more

SCAM ALERT They stole our credit card info and charged $356 - they never picked up the phone or…read moresupplied a car to rent in the first place. AVOID this business. We have reported their fraud.

Great service, great people. Would highly recommend working with them at any point possible. Made…read morethe car rental experience so much easier!