I initially had low hopes coming into this store looking for specific loose pieces my child wanted because we were unsuccessful in 3 other stores. So, my child ended up getting something different. At a whim, I decided to ask Cole, the team member that assisted us at checkout, even though it was already a long shot for me. To my surprise, Cole knew what I was asking about and said he recollected there may be some left and checked the drawers but wasn't able to find any. He then asked if I wanted him to check the back room but he had already gone the extra mile just by checking the drawers for me so I declined. However, he insisted that it would only take 10 seconds and I said why not - so as long as I wasn't hindering him from anything. Sure enough, it was less than 10 seconds and he came out with them!! I WAS SO HAPPY but not as happy as my child! So, because of Cole, we left extremely happy and satisfied. It wasn't the fact that they had the item, but I felt Cole went above and beyond to actually TRY to ensure customer satisfaction and didn't give a dismissive attitude or answer. Even if hypothetically, he recalled incorrectly and there wasn't anymore in stock, I still would have been satisfied because of the effort he put into checking multiple places to see if they had it. Genuinely, it was my first time being helped in that manner in any retailer, so it gave me hope that customer service compassion isn't dead or something of the long past. So, I don't know if anyone has had a similar experience like me, but I'm very glad to have had such an impactful experience here by this particular team member and I'll be sure to check here first for all of my children's needs! read more

This is the Lego store inside Stoneridge mall , Pleasanton. I was here to purchase a few Christmas gift last year . Today I am surprised that the store is pretty empty with few choices of LEGO sets . Last time I got lots of gifts from different themes: Chinese new year , Japanese garden , kitchen , animas , Star Wars and Harry Potter, Super heroes, play house , battle ships , etc . The rest of the mall are having Good Friday vibes and filled up with new merchandise. I am a little disappointed . Did not make a purchase because I did not find anything interesting. read more

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This is an awesome Lego store! I miss having a brick and mortar Lego store in my area. They seem to be getting harder and harder to find. Unfortunately, they didn't have the Pirates Black Pearl ship in stock but Mike C helped me to find everything else I wanted in store. I was able to purchase a few new sets today and was surprised to find that the store also had store exclusive sets. How cool! This is a great location and they have very helpful staff read more

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Visited the Lego Store today (9/7/25) for the Harry Potter Butterbeer Truck event and wanted to shoutout Matthew. I felt like he singlehandedly managed a crowd of over 300+ people in line, all who were anxiously waiting to get their hands on the set. He was communicative to the crowd and set expectations on where the line might end. For those unfortunate to not get the set, he passed out minifigs, which honestly softens the blow. 10/10 in management and communication. Also, he stayed positive throughout the entire situation. Happy to say this is the Lego Store I would return to for all my Lego needs! read more

Lego Store - Harry Potter Butterbeer Truck. 9/7/25 event - Toy Stores Near Me - Pleasanton, California

First time customer and will be returning for future gift (and child) ideas. Car dealerships should learn from the sales etiquette of the staff here, especially Michael P. I really appreciated his enthusiasm, knowledge, openness, and lack of pressure in making a selection. My friend enjoyed their birthday present, so thanks again! read more

My daughter and I went into this store today and we had the privilege of being helped by Mike C. I can't say enough good things about him. He was so kind, easy going, and patient. Great customer service and totally made our day! read more

This is how retail experiences should be! The LEGO brand is so strong and they do an excellent job of communicating fun and play time in the retail centers whether it be Legoland, Lego Store Disney or even the Lego Store at Stoneridge Mall. First Impression/Ambiance: You enter the store and your hit with bright colors, great lighting and excellent displays showcasing their featured products or latest offerings. There are bins of loose legos to buy as well as their signature "Pick and Build" wall in the rear. They have fan or feature builds here and there as well. I feel like a kid everytime I go there. Products: The kits they offer are plentiful and span the whole Lego universe. Its stocked well too which is one of my pet peeves, no issues there! If you have beginner/younger builders in your family or even very advanced/custom builders, there's something for everyone. I really like how they have a lot of displays at this location. Seeing the build completed is always a nice touch. Service: The staff at this store is great! Overall, I never had an issue with customer service at any Lego location. Hell, I would love to work here myself! In closing I had a great experience and everytime my family and I enter a Lego store we leave with at least 1 bag. If your in the Bay Area I would stop by next time your in the area and start building! read more

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Very nice workers always willing to offer help, showing off the Ninjago section since it doesn't get much love :( read more

Lego Store - Toy Stores Near Me - Pleasanton, California

I'm kicking myself for not getting the name of the young lady who helped me. We visit this location anytime we're at the mall and always find it to be clean, welcoming, with great customer service. During our last visit, I was looking for a missing piece to the bamboo tree. We transported ours from one house to another and one of the bottom pieces fell off. I asked a young lady working there if it was possible to buy the missing piece somewhere because our bamboo was lopsided. She gave me the missing piece from the display!!! She was so kind and so understanding. I was really impressed with her customer service. If you're reading this, we really appreciate the piece that made our bamboo Lego whole again. Thank you! read more

Always had a great selection and workers usually greet you at the door. It's always packed and stocked (exception w holiday season of course). Shout to Nicole i believe that let me know so many great details and opportunities that Lego offers. Saw these gingerbread Lego-ified for sale and had to buy it. 10$ max w taxes. Perfect for my white elephant present. And after a chat w Nicole got a deal and walked out w some stocking stuffers for my grandparents. Great builders! read more

Lego Store - Always ready for a deal. 9$ count'em and count me in (jk I already did) - Toy Stores Near Me - Pleasanton, California

Such a great location The staff was super sweet and very professional. They made my family and I feel much appreciated as being shoppers within the store. read more

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I have gone here a few times and really enjoyed it. BUT TODAY THE STAFF WAS ABSOLUTELY AMAZING. Please give the staff that worked at 12:45am on Feb 6 a raise. They worked together to use their knowledge of all the Lego lines to find the best gift for my partner who works for a space company. I appreciate them. If their manager is looking at a this give those two young men a raise. Thank you again read more

Jason from the Stoneridge location was very helpful and nice. I had an encounter with him on the phone asking about a certain Lego set and he was very kind enough to look at other locations and also give me recommendations. 10/10 service. If you see this Jason: Thank you for your help! read more

Love this store, and especially the back wall for special pieces. Everyone's always so nice! Thank you!!

Came here to buy a present for a friends kid and was surprised at all the cool Lego stuff they have now. I ended up with a Mario Lego play set for the bday present but want to come back and get some of the other sets for myself. The ship was very clean and organized and you'll definitely be able to spot it easily if you've never been here. The bright yellow will draw you right in. I'm back of the main checkout counter they have a nice section you can buy whatever color pieces you need and they charge by the weight. read more

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A+! All questions answered and I was so excited to finally make it to a proper Lego shop as Target didn't sell the Land Rover Defender Classic I was trying to find. I found this store to have a more unique selection than the San Jose location. Downtown Disney was also a great shop but this is obviously more convenient. Very helpful staff and outgoing. Seemed to all like each other as well. I was happy to spend money here today. read more

This store is Awesome stuff is everywhere it's like a big play store you know you really can't touch anything can you play with it inside but of course she had to sanitize and then I will let you check stuff out.You have to come here and check out the millennium falcon it is the best and of course I love the technical stuff even though it takes a long time to put up it is great to display. Do you have Star Wars grow girl get the fuck adult stuff city staff this place is awesome read more

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Medium sized LEGO store with some awesome employees who were super attentive to the AFOL community. Went on AFOL appreciation day so got 15% off for being part of a LUG. Had a great time shopping and got to get a few cups from the PAB wall. Easy to get in and out of the mall near the Cheesecake restaurant and between the two Macys store read more

Lego Store - Standing outside the store at opening time - Toy Stores Near Me - Pleasanton, California

Today I finally checked out this store at Stoneridge mall, I was pleasantly surprised to see the great selection. The employees are so helpful, kind, and informative! Cant wait to visit again. read more

Super clean store Very friendly employees Only 8 people in the store at a time due to covid And 5 employees on the floor... doesn't quite make sense especially since only 3 customers are allowed at a time. If you plan to go make sure you're okay with a 30-45 minute wait. read more

I will not be buying LEGO projects for a while if not ever. I returned the VW Van project to the Lego Stoneridge mall location a few weeks ago. There were really too many pieces missing for me to call customer service. I intended to exchange it but was told the store wouldn't be restocking that product. I was offered a gift card for the price of the product and have my VIP points reimbursed. I happily accepted that offer and turned in the item, fully trusting the transaction. I held onto the card, waiting to purchase the LEGO Globe. I was very angry to discover the card had no money on it. I believe the assistant manager, who handled the transaction at that store, stole from me. I'm very angry and wrote the company. They have proof that I've spent a few thousand dollars on their products and pride themselves on good customer service. I'm disgusted that the assistant manager felt it was ok to steal. I'm never going to that LEGO (Stoneridge Shopping Center)ever again. Caveat emptor - buyer beware. read more

Thank you Cole. A really nice young man who Helped my boys find what they needed. We were eyeing the Jurassic Park set and T Rex and found out Cole had built it. He answered so many questions and was pleasant and courteous. In case you venture in, he's the really good looking young man with dark hair, on the slender size. He won't bother you but if you approach him with the right lego questions, he can help You out. We always enjoy this store. Thank you Cole. read more

I had an amazing experience where Connor was so helpful and so enthusiastic about the little people I was buying for! I filled out the survey to tell the manager how great he was. The manager, Matthew, emailed me back with such a personalized, kind email, replying to my original email. I replied with the following, to which he again replied positively. This store is amazing every time I visit it. Way to go L-E-G-O! Here was part of my email, replying to the manager's email after he got my survey: "Matthew, What excellent customer service to follow up as a manager. I was in your store again today, so will fill out an amazing survey for Luc and Cole, but please feel free to pass on my praises of you, your staff, and every experience when I walk into the Lego store to any regional managers also. Your store should definitely be celebrated. After working in retail before myself, I can tell when companies go out of their way to provide exceptional customer service and train their employees accordingly. I always make a point to let people know when I get exceptionally great service as I always do in your store." read more

Staffs were very helpful, area was clean and well stocked. Will keep on coming back to this location. read more

Lego Store - Toy Stores Near Me - Pleasanton, California

Great LEGO store with knowledgeable, friendly employees and a great pick-a-brick wall that gets restocked pretty regularly. BayLUG members come here regularly but one of them was pretty rude and had some serious EQ problems hogging space around the PAB wall during a restocking day. He just stood there taking up space when it was obvious people wanted a chance to take a look at the new pieces but he was being super selfish and loading up on tons of pieces like he was hoarding toilet paper during covid or something. read more

I've been to this Lego Store only a few times and it's always been a normal experience, staff is usually friendly and helpful. But I came here on Black Friday in the evening and one of the staff, Casey went out of his way to help me out. Even though it was busy and he was probably tired from the Black Friday rush, Casey had a big smile and helped me find a missing piece I needed from one of my Lego sets (they didn't have any from the Pick a Brick). He used his tablet to helped me and apologized multiple times that the system was a little slow that day, he ended up looking up and down the store from the other display sets to help me find the piece that I needed and within 5-10 minutes I was on my way! Thank you, Casey for being super helpful and for his excellent customer service even when it was busy! read more

Got there 20 minutes early the lego employees opened on time.they were very helpful and they greeted everyone that walked into the store.we purchased the "everyone is awesome" set. They had plenty in stock.we were in and out of the store in no time at all.all the lego employees from this morning all deserve a 5 star rating! read more

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Super clean store, staff always ask if you need help and will leave you alone to look around. Everything is organized by set and prices are marked clearly. I came into here maybe 2 weeks ago and got the new lunar new year set. One of the staff, i think his name was Nelson, helped us out and he was very informative and we ended up leaving happier than ever. read more

My favorite Lego store! The staff are so incredibly helpful and always try to accommodate our requests! They really excel at their customer service at this store and go above and beyond to appreciate your patronage! We come here repeatedly to this store for a reason. read more

The employees and staff at Lego are all very kind. I came here the other day within 15 minutes of closing, to visit the PAB wall, and the staff were still welcoming. They did not rush me as I was trying to pack my cups, and were very accommodating, trying to explain to me how best to stack each element to get the most bang for my buck. They are also very attentive, and are quick to assist with any questions that I have. Great place to buy your next Lego set! read more

Stoneridge minfig selection Awesome store. Got awesome recommendations for possible birthday gifts. read more

Lego Store - Stoneridge minfig selection - Toy Stores Near Me - Pleasanton, California

This store is awesome!! It's fun, filled with colorful Legos and the customer service is always great. My husband and boys love Legos and this store is always fun to visit. It's well stocked with the newest sets and mini figures. I recently called looking for a specific set for my husband's Christmas present. The staff was helpful and put the set on hold for me. Another great shopping experience! read more

My 5 year old son is a FANATIC!!! I've never seen him so excited everytime I get him one. Our trip to the mall ain't complete without visiting a LEGO store http://www.yelp.com/user_local_photos?select=Xf7lg3YxA1Mf1yo8rHNTuA&userid=BDHDu2gEcRS6d4qz8yf7zg (this and the one in Valleyfair). Actually, there are times that the only reason we go to the mall is to check out the lastest STARWARS and NINJAGO and recently the BATMAN Lego set. It doesn't matter if most of them are not designed for his age, heck he will even get those sets for 16 years old! The latest addition to the many Lego Store and this one is very well stocked. I break my piggy bank for Lego but it's worth it when my son Thank me with a kiss and a smile on his face. read more

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The DGDs love the Friends LEGO sets...they are not quite old enough to build them completely, but they use them like play sets. We have the farm and the surf sets at our house. DGD the younger was coveting Oliva's House...so we stopped in to take a look. I will never buy anything from this store...talk about HIGH PRESSURE!! We were just looking (I said so several times) and the sales clerk kept asking if we were buying. Awkward, because DGD the younger really wanted it. We exited quickly, me telling her to put it on the Christmas list. UFF!!! She did get it for Christmas, but it definitely was not purchased here. read more

Store was spotless and well organized. It's a great spot for gifts or a treat yo' self day! Around the store are employee made pieces, some of which were pretty spectacular. I wish the prices were lower, I definitely would have left with a few more items. read more

This store is awesome. My husband wishes it had existed when he was a kid. He was a lego freak. Me..not so much. However, we now have a little boy of our own and he is beginning to be the right age for this. When we discovered this store existed at the mall (a nice surprise!), we ended up spending over an hour with him playing with legos. The built lego displays are amazing. Simply amazing. I have been rather disappointed in Lego recently because most legos you find in stores (other than the Duplos) belong to specific sets. It all seemed so specialized. But here, in addition to the usual lego sets to build certain buildings, cars, ships etc, they have a wall of sorted lego pieces. Let your imagination run wild and build anything your hearts desire! So cool.... I love that they have a bunch of legos out that the kids can play with while the parents shop around. And they also have a place where the kids can build their own lego people (3 for $9.99). This place would get 5 stars, but why are legos so expensive these days? read more

Goodness..... I had my childhood flashback as my wife and I walked in and saw all the colorful pieces of Legos. It's insane how much they've changed. Of course, like anything else, they've also evolved. I'm excited to share a piece of my childhood with my daughter. I wish this store all the best, but I know they won't need it. read more

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I didn't feel welcomed by the employees here. Instead I felt like I was a bother and that I should just leave so we turned around and left

I've been working in Pleasanton for almost 3 years now and I just learned it had a Lego Store! As someone living in a 2 bedroom place with the second bedroom dedicated to Star Wars LEGO, I had to go during May the 4th, especially with the release of the Ultimate Collector Series Y-Wing, which is my favorite Rebel starfighter. So on Friday May the 4th I made my way to Stoneridge Mall. If this is your first time at Stoneridge, there are two levels, and most likely you'll walk in at the "top level." The Lego Store is on the bottom. I recommend you head in by the Forever 21/Burger place, walk to the escalator and will be right down there. The moment I entered I was greeted by one of the helpful staff, picking up the UCS Y-Wing, a Sandspeeder, and some build your own minifigures. They had a great selection, but I wanted to get out of there for less than $300. Had a fun conversation with a few of the staff, including the young woman who helped me. I'll definitely be back! read more

I love Lego Stores. This one is just like the rest. They are a little overzealous when it comes to Covid protocols but other than that I can't complain. read more