some serious issues that we had during our trip with the RV (rented on July 30th 2020), there are…read moremajor concerns about the RV that was rented out to us and it is not recognizable upon initial inspection but only found when the RV was driven for some distance. Below are the main problems that we have faced and have caused interruptions to our trip which caused us to cancel our long weekend trip earlier than expected: 1. The slider (extender) got stuck on the second day, it wouldn't slide all the way out but only about 20% and it stops (video attached for refernce). We spent our time trying to fix it while contacting your support team with hours of waiting on a response. No help was received by your end so we had to find a tent to sleep in but stores were closed at the time, also hotels fully booked for the long weekend. We had to borrow a tent that didn't fit all of us, besides there were no sleeping bags, you can imagine how horrible this experience was as we fully were dependent on sleeping inside the RV. One of your members (CJ) was concerned about the slider upon initial inspection before our departure but then a technician came and indicated there is no issues and the RV is fully functional and the slider should work and confirmed it, that wasn't the case on our 2nd day of the trip.  2. After experiencing a horrible sleepless night cramped in a small tent with no sleeping bags, we have decided to leave back and end our long weekend trip by returning the RV as it is not functional and can't be slept in. We drove the RV back and faced a major safety issue while driving, windshields wipers were very dirty in the rain (couldn't tell upon inspection as it was a sunny and not raining). The wipers cause some sort of white grease material to buildup on the windshield while raining (pictures attached). This was very unsafe as there were numerous times we have encountered when the windshield was fully blocked with dirt material and blocking the driver from seeing the road clearly. We have to drive below speed limit and pullover the clean the windshield multiple times and causing us to be involved in risky situations with other drivers on the road.  3. Last issue that was a major concern and the management should be aware of is the fact that the RV have bed bugs! We got bitten after our first day. The bedroom and top bed were the spots where we got bitten. There is a big chance we have brought bed bugs back into our homes and this will cause us unnecessary issues in the near future.  These three issues have turned our supposed to be fun and long weekend trip into one nightmare that we had to end early. This was the worst experience we have faced and have put us in risky and unsafe situations that could've ended badly such as being involved in an accident on the road for not being able to see clearly through the windshield

STAY AWAY AT ANY COST!! You going to regret doing any kind…read moreof business with this guys, they are absolutely breaking records with the most unhelpful,unprofessional and rude people I have ever seen in my life (special the owner Hary and one of their representative name Kate). Call to ask question about returning the Rv 1 day earlier coz we didn't have where to park it at home and they told me they gonna have to charge me 3500$ (the deposit fee) if I do that and hang up on my face. People like them doesn't deserve any business. As an online marketing guy I am going to do whatever it take to warn other people from doing any business with them. Hoping to save others good people from the bad ones.

I would like to thank Fraserway Cookstown for everything they did and helped me with when it came…read moreto buying our RV. I cannot speak highly enough about the outstand service provided by everyone. I have been to many places to buy an RV, and nothing comes close to the quality and price that they provided, don't take my word for it just go take a look you won't be disappointed. I would like to especially thank Shawn. He took the time to understand my needs ensuring that I found the perfect RV for my family. Shawn's patience and attention to detail were remarkable. He answered all my questions thoroughly and never made me feel rushed or pressured. His expertise in RV's was great because it provided me valuable insight into how work with everting including tips and tricks to look for if I ever get stuck. He went above and binode. Weather it was coordinating with the finance team, arranging test drive or ensuring that every feature of the RV was in perfect working order the people there helped me through it with a smile and great attitude. I am thrilled with my purchase and grateful for everything that was done. If you are in the market for an RV, I highly recommend visiting Fraserway RV in Cookstown and asking for Shawn. Thank you for making this experience positive for me and my family.

Would like to thank Cookstown Fraserway staff especially the lady that answered our questions and…read moremade us feel comfortable. Apparently she did customer service parts and answers the phones. It was my husband and myself first RV trailer purchased and decided to take a trip to see what they were all about as we were camping close by. Well, we were very surprise to get such excellent customer service, all our questions were answered and we felt welcome. We would definitely return knowing how knowledgeable and kind she had been. Thanks Fraserway for taking care of us on that day.

Markus and all staff were very friendly, courteous and diligent. Rental pricing is quite reasonable.read more

Absolutely unacceptable experience with CanaDream…read more Our family travelled with 3 other families -- all of us booked and paid for the exact same RV category. Yet somehow the other 3 families all received spacious RVs with slide-out extensions while we were stuck with the only small RV without one. Same price, completely different experience. Anyone familiar with RVs knows the difference in space and comfort is massive. Then CanaDream charged us for a bike rack, emailed us the NIGHT BEFORE pickup saying none were available, and still left the charge on our account until we complained afterward. What was even worse was the attitude from management. Completely dismissive, defensive, and more interested in hiding behind policy wording than acknowledging the obvious unfairness of the situation. Their idea of "making it right" was offering a discount on a future booking -- as if we would ever trust this company again after how poorly this was handled. CanaDream clearly has no issue taking full payment while delivering a noticeably inferior experience to some customers. We won't be returning -- and we'll be making sure others know exactly what to expect before booking with them.

Same experience as the previous client. The store and admin staff is wonderful, but the technicians…read moredid work I never asked for, without checking with me, and it only turned out ot be a problem in the long-run.

When we dropped our trailer off in Erin at Under the Stars RV for repairs, we were met by a lovely…read morelady who created our order. Months later, we were told the work was done. After walking through the trailer to inspect their workmanship, and reading through the repairs inventory, their team claimed all was done. However, it was clear that some of the work was completed without our consent; and other work that was requested, was not done at all. Furthermore, the work that was done was not done well. I could not believe what a confrontation it took to get the bare minimum effort from the mechanics, lack of support with evaluating the work, and the poor communication. Naturally we were very upset when an agreement couldn't be reached. The disrepsectful tone from the workers was disheartening. NO ONE at Under the Stars would take responsiblity. They were disorganized, slow, and underwhelming in their commitment to complete the work and exhibit respect towards us, the customer. They even threatened to hold the trailer hostage at one point when we couldn't come to an agreement. I don't know what to advise; other than going somewhere else. I would not wish this experience on anyone.

We purchased a New 2022 Shadow Cruiser from Bellavista RV. in September 2022. The entire experience…read morewith Rose, Richard and Annette was amazing. There were a few things that had to be taken care of from the initial build of our RV. Bellavista and all the staff took care of it immediately and were amazing at correcting the issue. The experience we've had with Bellavista has been absolutely amazing. We've been treated like family by the team, and they are a team who have gone above and beyond to accommodate and make the experience of purchasing and owning our new cruiser a pleasure. This has been an experience everyone needs to have as a customer and as an RV owner. They are the place where you can feel your purchase is not just a purchase, but the place where you can learn about your new purchase and come back and feel like you're concerns are addressed and questions answered with open arms. Thank you all for your willingness to go above and beyond. Michael and Marlene DeLeskie

We recently purchased the Shadow Cruiser 289RBS and we couldn't be happier with our purchase and…read morethe service we received at Bella Vista. Our sales associate, Bruno, was extremely knowledgeable, friendly and considerate. With mine and my husband's work schedules and having 2 little kids, trailer shopping was not something I was interested in doing initially. Bruno was more than accommodating to work with our schedules and made the process fast and easy to do. After visiting other RV locations I'm happy we decided to go with Bella Vista and would highly recommend to anyone in the market! Happy Camping

So my trailer was broken into spring of 2023 and my door was damaged. I called this place to come…read morelook at it give me an estimate for insurance then fix it. Well it's been a whole year of bullshit. Called literally 20 times no one ever calls back. I left many messages reguurdin this issue yet nothing. So my trailer sits un fixed my insurance has been on me about it yet still no body there gives a shit apparently. I don't know why they would have dicked me around for a year but I am done with these people. I will be telling everyone in the campground to stop using them and it's a big campground in wasaga beach. I'll go so far as to tell people in the grocery store be careful you dont want to use them they have zip for customer service. The 1 call I got after the fact was oh yeah he has been out and assessed. So why the f is it not done? I wanted to sell my trailer last year yet I couldent because of this shit show company. So if you want to be dicked around liad and lose money this is the place for you

A business should communicate with the clients and let them know whats going on with items that are…read moresent for repairs..the company should call with a quote for repairs..they should show up when they say they will or call the the customer and tell them they will no longer be able to make the service call. So simple communication..just courtesy calls to inform people as to what is happening. Plain and simple!

Avoid this place unless you want to risk losing your deposit even with the owner's verbal promise…read moreand a written receipt. In December 2024, I visited this RV dealership after seeing their Facebook ad for a 2000 Tiffin Allegro Class A RV listed at $12,900. I was seriously considering switching to RV living, and this was one of the few options nearby. I spoke with a salesperson named Steve, who was polite, and then with Tony, one of the owners. I told Tony I needed more time to think about it, and offered to leave a $50 hold fee. He refused that and instead asked for a $1,000 deposit, telling me, "If you don't want it in two days, I will refund it to you. I'm the owner, I bend the rules. You have my word, and I'll even put it on the bill of sale." I have the full conversation recorded. Based on that verbal promise and his position as the owner, I agreed. I was given a receipt (which I still have), and paid by e-transfer. Two days later, on December 11, I went back to cancel. Tony was slightly upset, but ultimately agreed to refund the deposit via cheque--this part is also recorded. However, at that moment another owner, Paul Buro, stepped in aggressively, shouting that they lost customers because of me and that I "signed the paper," so I wouldn't get a cent back. He told me to take him to court and said he had lawyers. When I tried to reason with Tony again, Paul repeatedly cut me off. Tony stayed mostly silent. Eventually Paul told me to leave or he'd call the police. On December 16, I returned with a friend who recorded our second visit. Things escalated: Paul raised his voice, threatened to physically remove us, and actually called the police. We waited outside for over an hour, but no officers arrived. Hours later, a police officer called me and said they couldn't help and I'd need to take civil action. I have: * A written receipt from the business. * A bank record of the $1,000 transfer. * Full audio recording of the owner promising a refund within two days. * Video footage of the second confrontation. * Police call records. Despite all of this, I have not received a single dollar back. Be extremely cautious if you're considering doing business here. Don't rely on verbal promises, even from the owner. I'm now pursuing legal action.

The worst service ever and talk about surprise charges popping up! We rented an RV and we had some…read moreproblems.. they had a hot line number to call well we called and called.. no return call was ever received and we never got a in touch with a person. Never again.

Great people to deal with from beginning to end and takes care of you after the purchase!read more

Sold my trailer through Campkins. Was charged over $600 for an inspection. I don't know their…read moremechanics rate but I can guess, as I can guess the time to do said inspection and $600 is way overcharging. My trailer had extras like a brand new, in box solar panel, an extra 75 ft of electrical cable and a weight distribution hitch. All these items I believe were removed and kept by Campkins to resell later for even more profit than the $5500 they took to sell the trailer. Can't recommend this company

Expert advice, extremely helpful. They even referred us back to the dealership on one item the…read moredealer should take care of. If you aren't checking your seals, or having them checked, when winterizing and de-winterizing, you are setting yourself up for potential water damage INSIDE your walls and cupboards, electrics, floors, etc.

From the owner: We come to you. Testing all types of mobile trailers and RV's for signs of exterior water…read moreintrusion. We are a Canadian RV leak testing and service company. We are not a coating or roof replacement product. We help RV owners and dealers prevent leaks with time-saving, advanced testing and inspection methods of all exterior areas prone to leaks. Finding sealant failures early is critical to prevent costly water damage and mould concerns. We can detect and locate what visual inspections miss or cannot see. Testing is non-invasive and without damage or deconstruction. You play while we work. Our convenient mobile service provides owners with the upper hand of time-critical maintenance preventing uninsurable, non-warrantied, costly repairs. Our routine leak-proof testing provides owners with true peace of mind and the early detection of potential leaks they need to live dry and healthy. Enjoy more camping time, leak-free status and higher resale values with a leak-free RV. Pre-purchase Leak Proof Testing - Before you commit to purchasing a used camper, include having RV ProSeal Leak Proof testing as a condition of sale. If sellers decline maybe you should think twice about buying it. The cost of testing is much less than buying a camper that leaks!

BUYER BEWARE!!!!!!! If your looking for a place with constant water issues and power outages, then…read morethis is definitely the place for you.They will sell you a tiny home and as soon as you purchased it becomes a trailer. Lets be clear, that sell trailers and nothing else. Mnanagement is horrible and they don't care about anything but taking your money. They promised landscaping but got a different excuse every weekend until it was no longer able to do because it was winter. LIARS, LIARS, LIARS, don't believe a word they tell you. Its all lies. Please don't waste your time and money. There are better places

We booked to stay one night. They took my money and did not say their dumping station was out of…read moreorder. When we arrived we needed to empty our tanks they said we could not bring stuff from outside their park into their park and dump. So i guess my black water tank from the morning before i arrived was different than from the day after we would have stayed there??!! When we drove out there were no signs that their dumping station was out of order. What a pile of BS. Literally!! They would not refund even part of the money they put on our card. Crooks!! Absolutely do not care about customers! I would NEVER recommend this campground ever! You would think they'd be a little smarter in the age of social media!