our 3rd 5th wheel we purchased from this dealer...Brandon our sales rep was wonderful!! honest and…read morestraight forward. We have also dealt with their service department and they did do everything that was outlined. They were professional and got the job done. Now I know service of any kind is pain because there is a waiting period for parts from mfg..that being said they were pro active and ordered parts they knew would take time quickly and called immediately once they received it.. We have no problems with this deal at all. That being said we just upgraded to a new rig and couldnt be more thrilled. Thanks Layzee Acres!! L. Schmidt

I would tell people to go any where other than Layzee Acres RV dealership in Orilla Ontario. STAY…read moreAS FAR AWAY AS POSSIBLE. Customer service has been to say the least a complete disaster with absolutely no help to remedy odor in the bathroom, brown water in the toilet (clear water in kitchen and bathroom sinks) or the broken recliner chair that they hid (put in the corner next to the counter) during the walk through (who turns chairs over during a walk through to inspect them). Stay as far away as possible from this two bit organization especially their service department . Was promised any problems would be rectified by the salesman, accepted our bank draft eagerly and from then on it was nothing but down hill. Kept telling us that the 30 day warranty does not cover the bathroom because it wasn't a major appliance (beg to differ the toilet is a major part of the trailer). Wanted me to bring the chair back (3.5 hour drive one way) they would look at it but not guarantee they would do anything about replacing or fixing it (wasn't covered by the 30 day warranty). I agree with Mike B. they don't care about anything but receiving their money. Also agree with Mario M. once they get their money then the lies will start. Trailer was suppose to be our retirement get away place to enjoy with our grandchildren and is turning into our retirement nightmare. I gave them one star because you can't give no stars and still write a review. Have been trying for 3 weeks to get some satisfaction but nothing but frustration in return. Real kicker is they sent be a link requesting I leave a review on their google page. I think I would rather leave a review with Yelp or maybe even the Orilla Better Business Bureau. If you think I am exaggerating l suggest you look at all the other reviews on this page it will speak for its self 90% plus have given 1 star when reviewing Layzee Acres.

After a rocky start to our buying experience, Justin called and solved all of our issues. He…read morehandled our issues professionally and understood where my complaints were coming from.

Booked an appointment a week out for two new tires to be installed on existing rims on pop up. Told…read morethem the size at time of booking. Delivered trailer at specified time and date. Obtained quote.After drop-off, they then started hunting for tires. They only found tires on rims for 200 dollars more than quoted and then installed them without getting an ok. Then acted like they were doing me a favour's by doing this. Told them to put old wheels back on and there would be no mention of a bill. Disgusting business practices.

I booked an appointment to have my hot water heater checked and to confirm the by-pass for the hot…read morewater heater was working properly. As it was the end of the season, I decided to let them winterize my RV since they were going to be doing this maintenance, otherwise, I would have winterized it myself per usual. When I booked it in, I was told to empty the tanks. When I picked up my RV, I was told they couldn't find the by-pass switch so they cut a new one. And since I had emptied my tanks, they couldn't check my hot water tank. Rather than over react to this news, I went home to think about what they had done. Disappointed in the fact that they didn't call me to find out where the by-pass was located and proceeded to cut a new one and charge me for it; disappointed that they didn't provide the service of checking the hot water heater as requested, I phone back to talk to the owner's daughter to express my disappointment in a calm, rational way. I was told that they have trained technicians and I shouldn't be questioning their work. I was told I would not be compensated for their mistakes and lack of service as requested and not to come back again. So needless to say, I'm extremely disappointed in their service all the way around. They obviously don't value their customers. I would not recommend anyone I know to use this service.

You won't be disappointed!! I travelled 400kms to go and…read moredeal with Al and his team and it was worth the trip. great trailers, great prices.

I would like to thank Fraserway Cookstown for everything they did and helped me with when it came…read moreto buying our RV. I cannot speak highly enough about the outstand service provided by everyone. I have been to many places to buy an RV, and nothing comes close to the quality and price that they provided, don't take my word for it just go take a look you won't be disappointed. I would like to especially thank Shawn. He took the time to understand my needs ensuring that I found the perfect RV for my family. Shawn's patience and attention to detail were remarkable. He answered all my questions thoroughly and never made me feel rushed or pressured. His expertise in RV's was great because it provided me valuable insight into how work with everting including tips and tricks to look for if I ever get stuck. He went above and binode. Weather it was coordinating with the finance team, arranging test drive or ensuring that every feature of the RV was in perfect working order the people there helped me through it with a smile and great attitude. I am thrilled with my purchase and grateful for everything that was done. If you are in the market for an RV, I highly recommend visiting Fraserway RV in Cookstown and asking for Shawn. Thank you for making this experience positive for me and my family.

Would like to thank Cookstown Fraserway staff especially the lady that answered our questions and…read moremade us feel comfortable. Apparently she did customer service parts and answers the phones. It was my husband and myself first RV trailer purchased and decided to take a trip to see what they were all about as we were camping close by. Well, we were very surprise to get such excellent customer service, all our questions were answered and we felt welcome. We would definitely return knowing how knowledgeable and kind she had been. Thanks Fraserway for taking care of us on that day.

I had picked up my RV in a nearby 45 min. away town. Being new to RVing and in my 70's . My…read moreknowledge was limited. When given my new buyer tour by the RV dealer we chose. The process was fast and also not by a clever , experienced mechanic or owner. So we left with an unsure feeling , the trailer was all over the place , my wife called friends who were RVers and asked if this was normal . NO it was not. Go to Del Maestro they will help you. Long story short they found my hitch was set up totally wrong and the anti sway bar not installed and the weight distribution bars not connected the trailer hitch didn't even have a safety bolt installed. They corrected it all and gave us a reassuring slow walk around of safety items and pros and cons. Never will we go back to The other dealer ... they should be reprimanded . And as they don't need a licence , which is an absolute mistake by our government, no where can you find registered , licensed mechanics with a 4 year course with one year on job work. And payed as much if not more than Auto mechanics. THIS SHOULD BE MANDATORY BY OUR GOVERNMENT! I know there are mini courses to get a mini licence but far from a real mechanic !

I come here allot for the free coffee ;) Whenever I need parts for any mobile equipment, Trailers I…read morego here. I also get my generators serviced here. Wash my truck Here. The staff are great and can always meet my needs. If I'm ever looking for something I can call in and they'll actually go look for it while I hold. They tend to be pretty honest about things and charge fairly.

Been in the park since June 2024 as a Hybrid unit and have manage to make some great friends and…read moreenjoy a family type community. The park needs some upgrades and they seem to be making plans for this in 2025.

For the most part the seasonal campers are friendly offering a smile or wave as you go by, but make…read moresure you check the pool schedule before taking your kids to have a swim because they will yell at your kids if its adult swim time and they try join. They don't tell the kids its adult time please come back in x they just scream at the kids its adult time go away then continue with swearing etc. As a parent I don't need my 4 year old learning the F bomb. The park is full of outdated equipment, not the old Rubbermaid plastic equipment that is faded this is the old metal equipment that most parks and schools have removed as they pose a safety hazard. There is also a wooden log train for the kids to play on that is showing its age. There is a fishing pond but most of the time its more weeds that anything else. The security at night is obnoxious we have been told to put out the fire at 10:30, he told my wife and I its quiet time at 10pm. The Pull Thru sites are similar to US parks they are small. The sites are so close to Hwy 9 with no trees as a barrier so you have to sleep with the fan on and the windows closed unless your drunk, a few pull thru sites have septic access hatches on them so you have a concrete obstacles to deal with, Not very kid friendly. The rates are on par with most parks situated close to the city. If you live close to Toronto and want somewhere close by for the weekend it's Ok but try get in on a cheap weekend or it's not worth it. As a new RV dealer they have always had good prices and gave fair if not above average trade in values, you get a night free when you purchase a brand new unit with a fairly informative walk around. If you want somewhere to purchase a trailer and save some money go there buy your trailer and plan never return to have warranty or any other work done by them or have any other contact with them until you are ready to buy another unit. DO NOT service your equipment here under warranty or otherwise you get mediocre work at best and if you complain when they don't do what you paid for the mechanic refuses to work on your equipment ever again.

Great people to deal with from beginning to end and takes care of you after the purchase!read more

Sold my trailer through Campkins. Was charged over $600 for an inspection. I don't know their…read moremechanics rate but I can guess, as I can guess the time to do said inspection and $600 is way overcharging. My trailer had extras like a brand new, in box solar panel, an extra 75 ft of electrical cable and a weight distribution hitch. All these items I believe were removed and kept by Campkins to resell later for even more profit than the $5500 they took to sell the trailer. Can't recommend this company

So my trailer was broken into spring of 2023 and my door was damaged. I called this place to come…read morelook at it give me an estimate for insurance then fix it. Well it's been a whole year of bullshit. Called literally 20 times no one ever calls back. I left many messages reguurdin this issue yet nothing. So my trailer sits un fixed my insurance has been on me about it yet still no body there gives a shit apparently. I don't know why they would have dicked me around for a year but I am done with these people. I will be telling everyone in the campground to stop using them and it's a big campground in wasaga beach. I'll go so far as to tell people in the grocery store be careful you dont want to use them they have zip for customer service. The 1 call I got after the fact was oh yeah he has been out and assessed. So why the f is it not done? I wanted to sell my trailer last year yet I couldent because of this shit show company. So if you want to be dicked around liad and lose money this is the place for you

A business should communicate with the clients and let them know whats going on with items that are…read moresent for repairs..the company should call with a quote for repairs..they should show up when they say they will or call the the customer and tell them they will no longer be able to make the service call. So simple communication..just courtesy calls to inform people as to what is happening. Plain and simple!