I booked an appointment to have my hot water heater checked and to confirm the by-pass for the hot…read morewater heater was working properly. As it was the end of the season, I decided to let them winterize my RV since they were going to be doing this maintenance, otherwise, I would have winterized it myself per usual. When I booked it in, I was told to empty the tanks. When I picked up my RV, I was told they couldn't find the by-pass switch so they cut a new one. And since I had emptied my tanks, they couldn't check my hot water tank. Rather than over react to this news, I went home to think about what they had done. Disappointed in the fact that they didn't call me to find out where the by-pass was located and proceeded to cut a new one and charge me for it; disappointed that they didn't provide the service of checking the hot water heater as requested, I phone back to talk to the owner's daughter to express my disappointment in a calm, rational way. I was told that they have trained technicians and I shouldn't be questioning their work. I was told I would not be compensated for their mistakes and lack of service as requested and not to come back again. So needless to say, I'm extremely disappointed in their service all the way around. They obviously don't value their customers. I would not recommend anyone I know to use this service.

You won't be disappointed!! I travelled 400kms to go and…read moredeal with Al and his team and it was worth the trip. great trailers, great prices.

teresa@mwco.bbb.orgOur rental experience was far from perfect, as there was an issue with the…read morefreshwater tank not holding water and attempt at communication for help was indeed a challenge, but we did our best to stay focused on the positives and our rare and much treasured time away together as a family away from the Wi-Fi and devices. Letting the kids have free reign over the snacks did wonders for morale, which was perfect for not being able to wash dishes. We ventured northward to a few provincial parks and can't say enough about the endless hiking trails and breathtaking vistas and memories being made as family. Upon returning home and addressing our issues with the owner Amy Verwey, I was thoroughly pleased with her professionalism in smoothing over any bumpy edges. Her communication was absolutely flawlessly and seamlessly executed and beyond fair and reasonable. She addressed our concerns, actioned them swiftly and promptly, and reflected on areas of service where training could be improved. I don't believe one can ask for more when it comes to customer service. In short, Amy exceeded our expectations and instilled tremendous confidence in Owasco as a place to rent and visit again when making a future RV purchase

Negative 100. I am very disappointed to say the least. My trailer was stolen off their lot and the…read morenightmare began. I got a call from the police stating my trailer was recovered at a private address . I call to check on the trailer I was told, it's in the lot , I asked are you sure. My trailer was indeed stolen off their lot and they did not report it stolen this was the Tuesday and my trailer was apparently stolen Sunday morning. They were asked to pick up at the recovery site and refused. I had have to cover the cost to for the tow and storage so they can take the trailer back to their lot to continue repair. I was never told my trailer was stolen by them and now it is my fault because they have a sign that says they are not responsible for loss or damage. The trailer was left at an easy accessible point and someone was able to hook it up and drive away. Igor service manager insist I file an insurance claim. Negligence, incompetence and untrustworthy would be my three words for this company RUN as far as possible. There is no family action in the family run business which was the only reason I went with them .

I had picked up my RV in a nearby 45 min. away town. Being new to RVing and in my 70's . My…read moreknowledge was limited. When given my new buyer tour by the RV dealer we chose. The process was fast and also not by a clever , experienced mechanic or owner. So we left with an unsure feeling , the trailer was all over the place , my wife called friends who were RVers and asked if this was normal . NO it was not. Go to Del Maestro they will help you. Long story short they found my hitch was set up totally wrong and the anti sway bar not installed and the weight distribution bars not connected the trailer hitch didn't even have a safety bolt installed. They corrected it all and gave us a reassuring slow walk around of safety items and pros and cons. Never will we go back to The other dealer ... they should be reprimanded . And as they don't need a licence , which is an absolute mistake by our government, no where can you find registered , licensed mechanics with a 4 year course with one year on job work. And payed as much if not more than Auto mechanics. THIS SHOULD BE MANDATORY BY OUR GOVERNMENT! I know there are mini courses to get a mini licence but far from a real mechanic !

I come here allot for the free coffee ;) Whenever I need parts for any mobile equipment, Trailers I…read morego here. I also get my generators serviced here. Wash my truck Here. The staff are great and can always meet my needs. If I'm ever looking for something I can call in and they'll actually go look for it while I hold. They tend to be pretty honest about things and charge fairly.

DT Power sports Uxbridge, I guess you have to buy something there to be treated like a normal…read morecustomer. I took my boat for engine repair, and spark plug install. The owner took my info and issues, and stated we wouldn't be able to look at it for a couple weeks. A couple weeks I could handle, lots of time before the opener in June, Pandemic issues so ya ok couple weeks. 5+ WEEKS LATER and the engine hasn't been touched. Called them, they stated it again, can't look at it for 2 weeks. So I scooped my boat up and here I am. Can not trust them..

Worst customer service ever. all they had to do was mount a 50 hp Yamaha outboard on a boat that…read morehad holes pre drilled at transom and controls installed. at a cost of $1000 for install. Crazy amount I know now. My boat set there for a week collecting rain . After numerous attempts to reach the salesperson with no luck. When, I finally did he started yelling at me and hang up the phone on me. The owner is not much better either. Sorry Yamaha you lost on a sale because of this dealer.

Markus and all staff were very friendly, courteous and diligent. Rental pricing is quite reasonable.read more

Absolutely unacceptable experience with CanaDream…read more Our family travelled with 3 other families -- all of us booked and paid for the exact same RV category. Yet somehow the other 3 families all received spacious RVs with slide-out extensions while we were stuck with the only small RV without one. Same price, completely different experience. Anyone familiar with RVs knows the difference in space and comfort is massive. Then CanaDream charged us for a bike rack, emailed us the NIGHT BEFORE pickup saying none were available, and still left the charge on our account until we complained afterward. What was even worse was the attitude from management. Completely dismissive, defensive, and more interested in hiding behind policy wording than acknowledging the obvious unfairness of the situation. Their idea of "making it right" was offering a discount on a future booking -- as if we would ever trust this company again after how poorly this was handled. CanaDream clearly has no issue taking full payment while delivering a noticeably inferior experience to some customers. We won't be returning -- and we'll be making sure others know exactly what to expect before booking with them.

BUYER BEWARE. !! we had bought a hybrid trailer in sept…read more 2022 with a deposit of $5,000. had to cancel the purchase due to unexpected health issues I am 76 yr Mackenzie trails staff were aware of this health issue- Bob Plewman and Colleen Andreasen refused to refund the deposit. AGAIN BUYER BEWARE !!!

One star is given because it is the lowest yelp allows…read more I bought a tent trailer from them 2 years ago. When I bought it, it was slightly damaged by the door of the camper beside it. McKenzie promised to have that portion of the tent replaced at the end of the season and to work through a deficiencies list, as well as winterize the trailer for free for my troubles. 2 years later I am still waiting for them to complete this list. A bracket that holds the door up when then the tent is folded down fell off within the first week of use, Mckenzie promised to fix this bracket. The bracket was never replaced, it was instead hidden within the trailer under the sink (no easy task), which was returned folded down as if it had been completed. No one mentioned the door was in there unsupported. I proceeded to tow the camper to its winter storage where it sat, because of covid, until spring 2021. When I opened the tailer this year, I found the bracket missing and the door nearly unusable from bouncing around inside the trailer unrestrained. The solid portions that cover the screen during bad weather were all bent and the frame itself coming apart. The door now needs to be taped together to function at all. When I confronted McKenzie with this I received no explanation of how it happened. I was told to send in photos of the damage, which I did in late May or early June. This email went ignored, so did the follow-up phone calls. McKenzie ignored me until someone I knew that was buying a trailer put their deal on hold because they were disturbed with how I was being treated. This got me in quick contact with Colleen, who admonished me for not bringing it to her attention before. Now I barely remember Colleen at all, she is the one we signed the paperwork with. I believe I met her once. She does not work in the service department. She promised to take care of it as soon as I got back from my camping trip. For a time frame, we left on the 19th of July. At this point, they had been ignoring the situation since the start of June. Fast forward to the end of my vacation. My friend has taken delivery of the trailer. Colleen is now on vacation and instructs me to email Patti, the girl in the service department that takes care of warranty work. It would seem now that my friend isn't holding up his deal anymore, McKenzie is back to ignoring me. Sent in a round of emails over a week ago, and no response. Patti couldn't even send me an email saying she got mine, which I know she did, I sent it with a read receipt that shows they opened it. And for all the people that say their service department is excellent, go in sometime, stand for a few minutes off to the side looking at the merchandise they have in the room off to the right, and listen to how they complain and make fun of their customers. They laugh at you and call you morons, they're probably laughing at me right now for being stupid enough to believe they would keep their promises.

We purchased a New 2022 Shadow Cruiser from Bellavista RV. in September 2022. The entire experience…read morewith Rose, Richard and Annette was amazing. There were a few things that had to be taken care of from the initial build of our RV. Bellavista and all the staff took care of it immediately and were amazing at correcting the issue. The experience we've had with Bellavista has been absolutely amazing. We've been treated like family by the team, and they are a team who have gone above and beyond to accommodate and make the experience of purchasing and owning our new cruiser a pleasure. This has been an experience everyone needs to have as a customer and as an RV owner. They are the place where you can feel your purchase is not just a purchase, but the place where you can learn about your new purchase and come back and feel like you're concerns are addressed and questions answered with open arms. Thank you all for your willingness to go above and beyond. Michael and Marlene DeLeskie

We recently purchased the Shadow Cruiser 289RBS and we couldn't be happier with our purchase and…read morethe service we received at Bella Vista. Our sales associate, Bruno, was extremely knowledgeable, friendly and considerate. With mine and my husband's work schedules and having 2 little kids, trailer shopping was not something I was interested in doing initially. Bruno was more than accommodating to work with our schedules and made the process fast and easy to do. After visiting other RV locations I'm happy we decided to go with Bella Vista and would highly recommend to anyone in the market! Happy Camping

I would like to thank Fraserway Cookstown for everything they did and helped me with when it came…read moreto buying our RV. I cannot speak highly enough about the outstand service provided by everyone. I have been to many places to buy an RV, and nothing comes close to the quality and price that they provided, don't take my word for it just go take a look you won't be disappointed. I would like to especially thank Shawn. He took the time to understand my needs ensuring that I found the perfect RV for my family. Shawn's patience and attention to detail were remarkable. He answered all my questions thoroughly and never made me feel rushed or pressured. His expertise in RV's was great because it provided me valuable insight into how work with everting including tips and tricks to look for if I ever get stuck. He went above and binode. Weather it was coordinating with the finance team, arranging test drive or ensuring that every feature of the RV was in perfect working order the people there helped me through it with a smile and great attitude. I am thrilled with my purchase and grateful for everything that was done. If you are in the market for an RV, I highly recommend visiting Fraserway RV in Cookstown and asking for Shawn. Thank you for making this experience positive for me and my family.

Would like to thank Cookstown Fraserway staff especially the lady that answered our questions and…read moremade us feel comfortable. Apparently she did customer service parts and answers the phones. It was my husband and myself first RV trailer purchased and decided to take a trip to see what they were all about as we were camping close by. Well, we were very surprise to get such excellent customer service, all our questions were answered and we felt welcome. We would definitely return knowing how knowledgeable and kind she had been. Thanks Fraserway for taking care of us on that day.