I just want to say thank you to Leisure World for the service they provide after the sale of the pool. It's very common in the sales industry to not receive great service and communication after you buy something. That is not the case at all with Tod and team at Leisure World. They do a helluva a job taking care of people after a major purchase. I know I can be high maintenance at times when things aren't working properly, or I can't figure something out. And the gteam at Leisure World are always fast to respond and help me. I have already and will continue to refer them to anyone who asks. read more

I wanted to take a moment to thank Todd and Chris for working with us to reach a resolution regarding our pool issue. While the process was not always easy, I truly appreciate the time, effort, and attention they dedicated to helping us find a solution. Our family has been a customer for many years, and I am grateful that they ultimately stood behind us and helped make things right. Todd and Chris remained involved throughout the process, answered questions, and worked toward a fair outcome. Customer service is often measured by how challenges are handled, and I appreciate their willingness to continue working with us until a resolution was reached. Thank you both for your professionalism and commitment to your customers. read more

Had a late season heater failure, Tod hooked us up and had us back up and running in a day! Can't beat a heated pool for September sunsets. Thanks!!! read more

Leisure World Pools - Heated pool at sunset - Pool & Hot Tub Service Near Me - South Burlington, Vermont

I have noticed that the service department from Leisure World Pools has improved dramatically over the past couple of years. Yesterday the O-ring on my filter house broke and I emailed Tod. He sent his son, who works for the Store, out and he showed up at my house just a few hours later and repaired the broken part. They didn't charge me any money for this Repair and I appreciated the hasty response. They also help me reprogram my pump earlier this season for free. When they were here they grabbed a water sample to test at the store which was very convenient since I am disabled and cannot drive and drop off samples myself. read more

Late last fall we conducted to have a an above ground pool, with a deep end installed. Project wasn't completed until early June, largely delays by things outside of anyone's control. At all times, Leisure World and the contractor involved were very responsive, helpful, and courteous, always taking time to explain and answer the questions we had along the way. If you are looking for professionals, this is the place! read more

Folks, let the pictures talk for themselves. See that level bar? See the pool sunk down below ground level? Todd blamed us that we ASKED for that. We don't landscape, we don't install pools and according to his emails to use, we're to blame. After paying him 50k+, he told us we had the obligation to rent an excavator (because this was our fault) and we should figure out our ground situation. BUYER BEWARE, THIS MAN HIRES UNSKILLED WORKERS (Jeremy was a beer rep before working for Todd and told us so during his work in our yard), and wow, did it SHOW! 25K+ in reworking your yard with retaining walls and slopes where you never wanted them! We're taking this guy to court, and showing all the pictures of the job. These pictures sure make his positions impossible to defend..... read more

Bought first hot tub from them in 2016. When my heater went out on the spa, which works year round, they helped me save money by talking me through installation to help save money. Tub went strong until my first leak in 2025. read more

I wanna give a six star review but yelp only allows five star Todd and his son Chris have treated me and my wife very very good for the past 40 some odd years. We have purchased three hot tubs from them with fantastic fast, courteous service as a matter of fact, we have one of the hot tubs that we had permanently installed in our post and beam home in Underhill back in May 1985 and it's still going fantastic when I need any service of any sort, whether it'd be tub chemicals or filters I don't go or call any place else. Why change when Todd and Chris treat you 100% I give them 100% rating. read more

We did it again today. We bought our youngest daughter a new hot tub from Leisure World Pools. Thank you so much for your great service and helpful advice in helping us pick out the right one again. I highly recommend Todd and Chris for such a pleasant experience. Service is fantastic and always on time. Leisure World Pools is the best. read more

We had Eric and his crew install the 27' Coliseum pool last week. Crew was incredible. Very professional and hard working. Pool came out absolutely perfect. Highly recommend. Thank You David Clark read more

Kudos to the leisure world spa team!!! I,m now on my 2nd hot tub purchase. The 1st was 2017 and still going strong at my old residence. Summer of 2024 I went to look at another hot tub for my new home and was again greeted with friendly knowledgable staff. platinum spas was our next buy and Tod made the sale and delivery very easy and pleasant. His service/sales staff did a great job in placing the hot tub and were very particular about its placement. The quality of the Platinum hot tub is excellent unfortunately After 4 months, I had a control panel issue.(November / December) (our hot tub is a big part of our health care ) After chatting with Tod , Eric from service came out to review the issue and a warranty control panel was sent and replaced . The overall quality of service / sales from leisure world is truly 5 . I highly recommend . read more

Tod, Chris, Butch and team have taken wonderful care of our pool during our 5 years in Burlington. Knowledge, friendly and helpful - I recommend for any local pool owner! read more

Staff was very helpful in our selection of a spa. Delivery was easy and they were very helpful with our questions about balancing the water. As new spa owners they made the process simple! read more

I'm late writing this review but I agree with the others about the service. We've been trying to get a replacement pump ordered for our hot tub since last year. They never call us back and when I do reach someone they act like it's the first they've heard of it when we call and follow up. We gave up. We will use someone else now and only buy some of our supplies here. Bad customer service. read more

Do not purchase Hayward Pool Heater from this company. Unless your water is "perfectly" balanced the heat exchanger will break and it will not be covered under warranty. read more

I used Leisure World Pools and Spas to put in my 27 foot round pool in a few years ago (2015). They were incredibly professional, polite, and very easy to deal with. My pool came out fantastic and the price they quote me had no hidden fees or surcharges. Excellent company to deal with. This year I decided to put in a hot tub. After numerous trips to their business and several hours of them explaining to my wife and I the pros and cons of each type, we purchased a hot tub. In true fashion, they were patient, understanding, flexible and offered me a great deal. I would highly recommend them to anyone looking for a pool or hot tub. You can't beat their experience, professionalism, and customer service. You'll be glad you went here!!!!! read more

We just purchased an above ground pool from leisure world and the experience has been excellent. Butch, our sales guy was clear, concise and worked up a plan that fit our budget. He gave us some add ons and was super easy to work with. Eric, the installer was excellent. Even though he had to do a lot more excavating and digging than we had anticipated he did it with a smile and never even suggested any additional charge. So far the quality of the pool is great and it looks super as well. When I told them that we couldn't get our deck built in time for my grandsons to use the pool Butch called me up and told me had a set of stairs I could use to make sure my grandsons could get in and out safely. Our experience has been fine and I always wonder about the sour grape nature of other reviews. So far we are very pleased. read more

Leisure World installed our pool a few years ago, They had done a great job on installation, we have not had any issues. But most of all, they have always helped out when we've had any questions or issues. All service calls have been prompt and items have been taken care of quickly. Every time we bring in a water sample, the staff is friendly and provides expert advice. I highly recommend Leisure World!! read more

I bought a hot tub from LW in 2004 and have had spotty service ever since. The people are nice when you go in, but very slow to respond to issues and make many mistakes. The one bright spot might be Eric, who does the on site servicing. But after a recent horrific experience that had me questioning whether I was getting honest answers I said enough. Never going back. read more

Profoundly disappointing experience with Tod and Leisure World. Because the Pool World contractor did not accept credit cards we went with Leisure World to replace our pool liner. Our biggest mistake! Tod guaranteed on May 28 to have our pool measured by June 10 and installed by mid-June. They did not come to measure the pool until June 20 ( no calls to let us know what was happening). They finally arrive July 6 to install only to find that they had measured incorrectly. All measurements sent back to the manufacturer and we didn't hear from them again until July 23 when they showed up to install without even telling us they were coming - no communication or instructions when they filled the pool 1/4 full-so we waited and they returned on the 25th to "finish" although they did not fix the top step as requested and told us we were supposed to have filled it (how would we know if they don't tell us?). Also did not know that we were expected to pay for the water($500). When this was discussed Tod assured my husband that they would cover the water (500$). When my husband went in to pay, Tod denied the conversation and the guarantee that LWP would cover this. He did throw in some pool chemicals but all of this did not cover the fact that we had a pool almost 2 months after we were told we would have it and ended out paying almost $1000 more than expected. Pool world is it for us-will never step foot into Leisure world again read more