Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

We had a great experience with this company, from selection through installation. I gave them four…read morestars because there were some marks on the walls probably from the carpet stretchers, which we don't care about but someone else might, so full disclosure. Thanks Ed, for a fabulous job!

We went to Christoff and sons based on reviews and and we were sadly disappointed. We had picked…read moreout carpet for our master bedroom based on the sample shown which we liked and because it was stated that it was in stock. The carpet was installed properly and the installer was very good. Unfortunately the carpet did not match the sample we had gotten from the store. It was not as plush as the sample and we felt that the issue needed to be addressed at the store. For what we paid, we did not feel it it was a good value. We returned to the store to express our concerns and showed the salesperson the difference between the sample and the carpet that was installed. She agreed and said she would let us know what they might do to compensate us for the lesser quality. We have not heard anything from the salesperson or Christoff and Sons. Apparently they are not at all concerned with customer satisfaction. We explained that we will be remodeling the the kitchen and replacing additional carpet but we certainly will not be using Christoff and Sons as they don't seem to care.

Had two bedroom wood floors done over a year ago and everything went perfect. Recently had carpet…read moreinstalled in living area and after it was installed, we noticed some serious defect issues. Tom came out, took one look at it and said they would replace the carpeting. Due to their long history with suppliers, he was sure there would be no issue with the manufacturer and in short order replacement carpet was installed. We thought there would be months of back and forth with the manufacturer but no...Christoff came through for us with zero hassle. Such a pleasure to deal with the owner and his staff of professionals.

Ann Arbor Carpets FlooringAmerica was exceptional! If I could give 20 stars, I would! Starting with…read moremeeting Danielle Denig in the store and setting up a visit for an estimate to the final sweeping of the finished floor, I am beyond satisfied! Danielle assisted me with selecting the laminate flooring, accurately measuring our kitchen, and provided a realistic estimate and a schedule for delivery of product, and then installation. I received a call the night before to confirm the installation arrival time. Bob Boyer was exactly on time. He provided thorough and precise workmanship. He worked diligently and cleaned up every speck. I would HIGHLY recommend Ann Arbor Carpet FlooringAmerica, Danielle Denig, and Bob Boyer. Thank you so much!

This company is the best! They worked with me every step of the way and my results are beautiful…read more Their personal care is not something you get from a big box company and their pricing is straightforward and competitive. It is always preferable to work with a local independent company and support our local economy and I am so glad I did with this project--excellent product, excellent customer service. I can't recommend them enough! Shout out to Tom and Jenny, thank you!

luxury vinyl flooring installed in kitchen and living room! quick appointment for installation…read more professional installation! Very happy from start to finish!

Classic bait and switch. I went there and picked out my carpet and gave them their required…read moresubstantial deposit. Then they told me my choice was discontinued. Ok, back to find another. Not so easy as everything I selected was the same-not available. Why would you even have discontinued samples on your display? They don't have much choice to begin with so it just got worse. The one I ended up ordering took forever and then when it was delivered it was totally matted and the installer said it would never look any better and suggested I not accept. So it got returned. I ended up spending a lot of my own time researching options with the manufacturer to find SOMETHING we could use. Finally found one and they said it was more expensive. (Sure it was ) I paid the extra and got it installed. It was supposed to be one of those great pet and kid proof wears-like-iron types. Nope. Had it cleaned (I'm really picky about floors being clean) and it would not clean at all. They were here forever and could not get it clean. Had a friend who is in the business come take a look and they said to remove it-the fibers were crap and would never look how they should. So over $2000 on a small bedroom later, we're pulling the crap up and putting in hardwood. I hate to say it but I regret ever going in that store