I'm also disappointed I had UVA sunce 2000 and Im retired on disability and on oxygen I get…read moreanother from heartford for sickness I developed while employed at uva . My beef with UVA is my checks get deposited on Fridays and it's showing in my account but they not going release my funds until following Monday. Why does chime and Dupont issue funds earlier and UVA holds on to this particular check. If it's true it was sent out on 16 then I have to wait until 20 then my funds need be available 12 midnight Sunday night.

The customer service experience has been extremely disappointing. The wait times are unacceptable…read moreand misleading. I am currently on hold at the 41-minute mark and repeatedly receive automated messages stating my wait time is "more than 3 minutes." At 44 minutes, that estimate suddenly changes to "more than 10 minutes." This kind of inaccurate and inconsistent messaging reflects a serious lack of respect for customers' time. If wait times are this excessive, transparency and accuracy should be the bare minimum. When someone does finally answer, after 53 minutes, I am told that the person I need to speak with left at 5pm and I would need to call back. This experience has been frustrating enough that I have decided it is time to look elsewhere for my banking needs. Reliable customer service is not optional in this industry, and this has fallen well below an acceptable standard.

Everything. The people who have helped me get through this are very kind and supportive!…read moreThank you.

My wife and i went in expecting the usual excellent customer service (we had not been inside in…read moreyears) for something as simple as depositing a check. There were all new employees and they were completely disinterested in doing anything. There were three employees, 2 women and 1 man. The guy was running around taking care of everything while one of the women was sitting at a computer looking down her nose at everyone and the other (turned out to be the branch manager) could not even log into her computer without the guys help. Shut this place down or stop hiring incompetent people in order to check boxes.

1st Nations and Charlottesville agent Don Marineau were simply incredible in helping me navigate a…read morecomplex and lengthy refinance application for my very atypical property in downtown Cville. Don was unfailingly helpful, professional, and understanding. Don was recommended to me by a friend -- I'm so glad, and am equally glad to pass the recommendation along. And at the end of the day, I love my new mortgage!

From the owner: 1st Nations specializes in residential and commercial real estate loans . We do conventional, FHA,…read moreVA, USDA, rehab loans, home improvement loans, lot loans, construction loans. Purchase and refinance.