I highly recommend Malloy Ford. Great experience from the start. Found a truck online and Renee…read morereached out to me and made this a smooth process. Answered all questions I had and sent me pictures of the truck. She came in on her day off so we could look at and test drive it. Eventually ended up buying it the same day. From the minute we got to the dealership we felt very welcomed and comfortable. She let us test drive it as a family. When we got back I had a couple questions and concerns so she grabbed her manager and he worked with us. Financing was easy as well. Friendly staff. Offered us water and coffee while we waited for the paperwork to start. We had a couple questions and another guy stepped in to help us on financing.

I spent several days working with Malloy Ford of Charlottesville regarding a 2022 Volvo XC60. I…read morereviewed the Carfax, negotiated the removal of add-ons, discussed financing, arranged an independent inspection, and scheduled a test drive for September 25. On the morning of the appointment, I specifically confirmed that the vehicle was ready and was told it had been "pulled up" for me. I then advised that I would arrive around 11:00 AM after making a 1.5-hour journey. While already travelling, I was asked whether I wanted to leave a deposit to hold the vehicle. I declined, explaining that I intended to inspect the vehicle properly and arrange an independent inspection before making a final decision. When I arrived, I was told the vehicle was unavailable because another customer was test-driving it, going through paperwork, and had first refusal. I was then asked if I wanted to wait. I declined and left. What disappointed me most was that I had specifically asked to be informed if anything changed regarding the vehicle's availability before I made the trip. Had I been told the vehicle was with another customer, I simply would not have travelled. Shortly after leaving, I was informed that the vehicle was still available. I fully understand that dealerships have multiple interested buyers. What I found frustrating was travelling 1.5 hours based on a confirmed appointment, only to find the vehicle unavailable when I arrived. I also found it disappointing that despite several days of direct communication with the salesperson, arranging paperwork, financing, and the appointment itself, I never actually met the individual I had been dealing with. The vehicle may be excellent. Unfortunately, I never got the opportunity to find out. I expected a higher standard of professionalism, communication, and respect for a customer's time from an established dealership. Would I buy from Malloy Ford of Charlottesville after this experience? No.

I had an emergency situation with a rental this weekend and contacted CMA and had a wonderful…read moreexperience with them. They helped me out in a pinch and with late notice. Thanks to the team, I was able to safely return my car. Thank you Ka-tari, Nate and Wyatt for giving me peace of mind and excellent service during a very stressful experience.

Experience following an auto accident leaves me with questions about CMA policies and management…read more A CMA executive driving a dealership vehicle hit our car, was found to be at fault, changed his story, and stood by, allowing questionable actions to delay resolution of our claim. Why am I wary? (Based on reports from my husband, Virginia state police, insurance company representatives, and personal observations): 1 -- Our vehicle was hit from behind on I-64 east. The CMA executive was cited by police for following too close. No one else was ticketed. After saying he couldn't stop, the CMA executive changed his story and blamed a lane change by my husband for causing the accident. Completely untrue. 2 -- The CMA executive had no insurance or registration info with him at the scene, and later provided a contact who failed to respond to multiple messages. After about a week of silence, we contacted the dealership and were told not to call again, but to wait to hear from the contact provided. More time passed, and still no response. Eventually, research revealed the "contact" was a former employee at CMA's insurance sales brokerage, neither an agent nor active employee of an insurance carrier able to process our claim for damages. 3 -- More research led us to an actual insurance carrier for the dealership and vehicle which hit our car. CMA documents showed the vehicle was not listed in the dealership inventory where the at-fault driver had an office, but was assigned to inventory for a dealership in Colonial Heights. Colonial Heights said they were not involved, another contradiction of documents CMA had provided. We filed a claim with a different insurer CMA had listed, then learned that carrier had been instructed to drop it so CMA could use their third party administrator to "process" our claim. For over a month, messages were ignored, and there was no reimbursement of towing expenses, no authorization for repairs, and no replacement vehicle to drive -- completely unlike the experience of the CMA executive who was driving another dealer-owned vehicle in no time. The CMA executive then advised us to file a claim with our own carrier, meaning we would be covering the deductible and also running the risk of a premium increase due to the claim, even though we were not at fault. CMA's third party admininstrator stalled inquiries by our insurance carrier as well, failing to return phone calls and using various tactics which resulted in delays resolving the claim. It was during this time that the CMA executive changed his story and alleged my husband caused the accident by changing lanes even though both vehicles had been traveling in the left lane for some time prior to the collision. 5 -- CMA's third party administrator filed a request for mediation, seeking to prove their client was NOT at fault despite the police citation and testimony from my husband. This further delayed settling the claim. Ultimately, mediation ruled that the CMA executive was at fault. 6 -- The BMW my husband and I had bought a few months before the accident was totaled, and we were unable to replace it with a comparable make, model year, and mileage vehicle despite searches in VA, NC, and MD. Our insurance carrier can legally negotiate to recover company losses, but we're on our own trying to recover from CMA's third party administrator who's already proven difficult and uncooperative. So much time, money, and aggravation for an innocent party because CMA refused to do the right thing. We wrote to the CMA President and CEO and heard nothing back from her either. Not a great first impression of CMA, particularly when, as a new manager, the CMA executive emphasized values such as "fairness", "accountability", and "eliminating excuses" in an interview, and the CEO was quoted as saying, "Spread love wherever you go. Let no one ever come to you without leaving better and happier," when interviewed after receiving an automotive dealership reward.

The owner was not professional in conducting business. After pointing out countless things wrong…read morewith a vehicle I was interested in I offered what I thought it was worth. He refused to conduct business with me and basically said I wasn't telling the truth about what I saw wrong with the vehicle. The only good part of the experience was the young salesman I spoke to the day prior. That salesman was respectful, helpful, and nice. The owner is definitly in denial of the quality of his inventory and needs to work on consumer relations.

A car purchase should be a transaction where two parties get what they want. I am happy to say this…read morewas my experience at Downtown. I was impressed with the vehicles they had on hand, but I knew what I wanted from their website after I found the car on Autotrader. Everyone was friendly on site, from the Clay the salesman, to the support staff and the owner. I did my homework in advance, and we came to a price that I thought was satisfactory. They are asking fair prices to begin with, in line with the market, so I don't think it's worth spending a lot of time and energy to try and squeeze blood from a stone. If you want a nice used car and a good experience buying it, these are decent and fair people to work with. And if you buy, go to the Charlottesville Downtown Mall and get a meal while they're doing the paperwork. It's about a five minute drive, and you don't have to just spend the time waiting.

Volvo in Charlottesville is a small dealership but still very nice and fairly local for us!! They…read moreoffer plenty of seating and even have a small gift shop that you can browse, hence why I came in the first place lol. I love my Volvo car so much I had to by some Volvo Swag, our household has two of the S60 and XC60 and we love all three!! Volvo is a very safe care and decent on gas mileage. They have a wonderful and friendly staff here to help with all of your vehicular needs!!

Read the reviews carefully. My experience matches that of others in 2016 and 2014. It's now…read more2018; so there appears to be a two year cycle to honest reviews of Volvo of Charlottesville. Don't use them. They don't deserve One Star. They deserve to be out of business. My car was misdiagnosed. What was a simple repair, turned into $$$$$$$. They will treat you, the Owner, as a No Nothing. They will not ask you for the history or age of parts. They will gleefully do a big "repair" on your vehicle for big $$$$$$ but they will NOT return your vehicle to good working order. The good reviews on this page ? And the customers who I encountered in this new car dealership ? They want status cars and pampering. They don't care what it costs. They're not interested in conservation of money or natural resources.

I had a positive experience with service with my daughter car. It was the first time at Flow…read more I was able to schedule the same week and talked to a real person as opposed to AI prompts. Communication from the shop was good, not great with a phone disruption. The manager was able to offer a discount of 10% when asked. That was very much appreciated. I will recommend to others and return.

Lies and unethical practice. Was searching for a used vehicle. Dealership sent me one link for…read morewhat I was looking for. Great deal. excellent pricing, low mileage. Messaged back and forth several times throughout afternoon and evening. Going to test drive, cash price, hours. Communication with dealership up to 15 minutes before I was to show up and plan to purchase vehicle. Arrive and I'm told oh that vehicle was sold this morning. Why was I lied to all day? Why was my time wasted? Looking into other vehicles they may have available Nothing in same price range and next one has 50,000+ more miles on it. For the inconvenience of being lied to and scammed, they would do a $250 discount.

I had an outstanding service experience with my 2025 Honda Ridgeline at Flow Honda of…read moreCharlottesville. Technician John Grooms and service advisor Tamara Charron both went above and beyond. John's attention to detail was especially impressive. He noticed that the rear differential service that had supposedly been performed previously at Honda of Slidell, Louisiana had in fact not been completed--the factory markings were still perfectly aligned. Catching something like that demonstrates a level of professionalism and thoroughness that gives me tremendous confidence in the work being done on my truck. Tamara Charron was equally fantastic. She was delightful, immensely courteous, and incredibly helpful throughout the entire visit. She made everything easy and pleasant, kept me informed, and ensured I had a great experience from start to finish. I was happy to have some additional maintenance performed to keep my Ridgeline in top shape, especially with my road trip across the United States. Knowing that there are people like John and Tamara looking after my vehicle gives me peace of mind. Flow Honda of Charlottesville has earned my trust, and I highly recommend them for their professionalism, honesty, and exceptional customer service.

I had an extremely frustrating experience at Flow Honda Charlottesville. I had a 10:00 a.m…read more appointment on Wednesday after receiving a letter from Honda informing me that my CR-V needed a software update that could be completed for free at any Honda dealership. Since I was also due for an oil change soon, I asked them to do that while the car was there. When I dropped the car off, I was told the software update could take 3-4 hours. I initially planned to wait, but because of the estimated time, I decided to leave the car overnight and pick it up the following morning. When I called first thing Thursday morning to arrange pickup, I was surprised to learn that they had not even started working on my car yet. A few hours later, I received a call saying they had discovered what appeared to be rodent damage, including damage around the fuel tank. I was told my car was unsafe to drive and that the entire fuel tank needed to be replaced. The total estimate was approximately $6,600. Given the size of that estimate, I thanked them and said I wanted to get a second opinion before authorizing the repair. They said that was completely fine, and I arranged to pick up my car. When I arrived, I asked to confirm that I was paying for the oil change and whatever diagnostic work they had performed. That was when I learned that they had never done the oil change. I then asked whether they had at least completed the software update (aka the entire reason I brought the car to a dealership in the first place) They had not done that either. Instead, I was charged $199 for diagnostic work that I never brought the car in requesting. I completely understand that unexpected problems can be discovered while a car is being serviced, and I appreciate being informed if there is a genuine safety concern. What I do not understand is how my car could be kept for two full days, neither of the services I actually requested could be completed (in fact NO service was completed) and I could still walk away owing $199. The entire experience left me extremely frustrated and disappointed.

Our daughter was moving to Charlottesville from California and her existing Crosstrek lease was…read moreending. She wanted another Crosstrek and contacted Flow Subaru. We worked with Travis and Doniell by phone and email. They located the car, color and price that she wanted. The car was ready after she moved to Virginia. Travis showed her through the car and introduced us to Devon who is her contact for any questions going forward. I usually do not like car dealerships but i would definitely refer anyone looking for a Subaru to see Travis or Doniell at Flow JH Huntington Beach Ca

Looks like Flow is "upholding" Umansky's reputation…read more Cannot recommend this service department. Brought my Subaru in for an oil change. When the service was complete, the service advisor led me to a Subaru Outback. I told him it was not my car. The advisor kept telling me to get in the car. I asked to speak to a manager. The sales manager (only one available) said that the reason I was given the wrong car was because they had changed management recently. Massive eye roll.

I've been going to Flow Kia for a couple years now. To be honest, I was told not to trust the…read moredealerships. I cant say enough about the team... always nice and accommodating -- It's like family when I walk in there! I only take my Kia Telluride there to get serviced, because I don't trust a lot of folks. I don't get that slimy used car salesman feeling... where they'er just trying to get you to spend money. Always a great experience! Exceptional service! Keep up the great work!

James was very helpful during the purchase of our 2025 EV6. He made the process and experience less…read morestressful. We've been going to Kia Charlottesville for years and have always had a great experience. Thanks James!

Excellent service from the service department. Brought in a box truck and they had it running in…read moreno time. Victor was extremely helpful and polite.

​1/5 Stars - Incompetent Service, Zero Accountability, and Hostile Customer Service…read more ​Save yourself the headache and take your vehicle anywhere else. My experience with this service department was a complete nightmare from start to finish. ​On Thursday, September 10th, my truck was towed to the dealership at 5:00 PM. Despite their website listing service hours until 7:00 PM, sales staff informed me upon arrival that the service team usually leaves around 4:00 PM. While a sales manager lent us a used vehicle to get home that night, the standard of service plummeted immediately afterward. ​When I returned the borrowed car the next day(Friday), the service department had no loaner vehicle available and couldn't offer any timeline for when one might be provided. When I followed up Saturday morning, September 12th, they gave the last loaner to the customer directly in front of me--still with zero ETA on my truck's repairs. It wasn't until Tuesday, September 15th--nearly five days later--that they finally arranged a rental car for me. ​Nearly two weeks after dropping it off, they called on Wednesday, September 22nd, to say the truck was ready. When I went to pick it up on Thursday, September 23rd, the experience at the service desk was appalling. Staff members were openly rude to each other and to customers. I was snapped at by an employee and told not to talk to the service desk, but to go to the parts counter instead. The parts employee handed over my keys and claimed my truck was parked right outside the bay doors. It wasn't. I spent 10 minutes wandering the lot myself until I found it parked all the way in the back behind the building. ​The repair job itself was an absolute hazard. That very afternoon, as I pulled into my wife's workplace right before 5:00 PM, smoke began pumping out from the engine bay. I called the dealership and spoke with Cole, who mentioned he was essentially the only person there and had no loaners available. With my pregnant wife and me heading to a 6:00 PM appointment, the situation was extremely stressful. While Cole eventually arranged a tow, and a loaner; returning an unsafe vehicle after nearly two weeks of work is unacceptable. ​The following morning, Thursday, September 24th, around 11:00 AM, they called to say the truck was ready again--and abruptly demanded the loaner back by 5:00 PM, completely disregarding that my wife (a school teacher) and I had scheduled prenatal appointments that afternoon. ​When I picked up the truck, their explanation for the engine smoke was that their technicians failed to clean up leaked coolant during the initial repair, which burned off as the engine heated up. They literally sent us out on the road in a vehicle covered in spilled fluid. We had so little faith in their workmanship that we had a friend follow us to our medical appointment just in case the truck broke down again. ​Between the inaccurate hours, hostile staff, disorganization, sloppy workmanship, and total lack of empathy for their customers' schedules, this service department is a complete hazard. Avoid this dealership at all costs.