They are very rude from the lady who answered the phone and even the supervisor who I spoke to…read more They told me two different stories on the phone and they try to talk down to their customers. I can't wait to pay this company off. I would not recommend this company for a loan at all.

Stay away from this Company unless you're in dire need. I financed a 10,000 vehicle and after…read morepaying almost 300.00 a month for approx 2 years I refinanced to get a 1,000 to replace an ac, I was told hat my payment would increase but the time of the loan wouldn't so I thought ok no problem and I signed the paperwork and 6 months later to my horror I find out that not only did they increase my payments but she started the whole loan back over and added 6 more months to the loan. UNBELIEVABLE!!!! that is robbery disguised as a lending establishment. These people are crooks!!!! Stay away!!!!

I have a great expereince purchasing a car through CarMax on Pantops! everyone I dealt with was…read morehelpful and friendly. The web search option is really helpful and clear. After I purchased my car there were a few minor things that needed adjusting and the Service department has been really responsive and helpfu. If ylou need a new (used) car I highly recommend going there first!

Carmax is carmax ! It's a used car dealer and sometimes you get a good car and sometimes you don't…read more! We have had about six cars and the last two had transmission problems! It's truly a love hate relationship with these guys ! Staff turnover is high. You would be hard find to find a sales person that has been there longer than 2 years!

My daughter's car finally died and in need of new car. Went to Flow Hyundai in Charlottesville and…read moremet James Duff a sales associate. He was great to work with and understood all our needs and gave us options and totally zero pressure. We told him that we really didn't want pressure to buy extra plans when we went to talk with the finance guy in the dreaded room. He talked to him and there wasn't any pressure whatsoever. This this the first time leaving a car dealership feeling good about the entire experience. I highly recommend James and Flow Hyundai. Thanks again. Don S.

Was just cussed out by Daniel service tech because my dealer "circumvented" him to find out if a…read moreloaner vehicle was in fact not available. Point of additional clarity: Service offered loaner for Tuesday upon arrival in the first place "WE WILL HAVE A LOANER AVAILABLE FOR YOU"-- however my car had to be towed to dealer the night before because it had broken down going 60 MPH on a highway northbound 29 (no shoulder). Service never even bothered to contact regarding diagnosis for failed rear electric motor. I had to call in to get that information. I have already informed corporate and the NHSTA.

I have purchased 2 cars from this dealership. Katie the sales manager, always makes sure things go…read moresmoothly. As an out of state purchaser it is a concern and they made sure everything went well. Honest, fair pricing. They always value my time. Also have gone there for service. I especially had a great experience 3 years ago where this store essentially did the proper delivery experience for a new Porsche I had purchased from another store in So Carolina. Porsche Charlottesville did well beyond what they were obligated to do . Hence I've bought others from them because they are so good. See Katie and her team for your Porsche needs.

My husband just bought his dream car from this dealership. We had excellent service from start to…read morefinish. Very professional, welcoming and not pushy. Our salesman Brandon was top notch and facilitated the sale process flawlessly. I'm typically someone who dreads the car buying process, but this was unlike anything I've ever experienced before. It was actually relaxed! I'd like to highlight the finance department as well! Dave was excellent! He fully explained everything, including what we were getting with our warranty. A big thanks to Ben in the service department for his help too! We couldn't be more pleased with the sales and service we've received from Flow. We will definitely consider them for our next car purchase.

I had an emergency situation with a rental this weekend and contacted CMA and had a wonderful…read moreexperience with them. They helped me out in a pinch and with late notice. Thanks to the team, I was able to safely return my car. Thank you Ka-tari, Nate and Wyatt for giving me peace of mind and excellent service during a very stressful experience.

Experience following an auto accident leaves me with questions about CMA policies and management…read more A CMA executive driving a dealership vehicle hit our car, was found to be at fault, changed his story, and stood by, allowing questionable actions to delay resolution of our claim. Why am I wary? (Based on reports from my husband, Virginia state police, insurance company representatives, and personal observations): 1 -- Our vehicle was hit from behind on I-64 east. The CMA executive was cited by police for following too close. No one else was ticketed. After saying he couldn't stop, the CMA executive changed his story and blamed a lane change by my husband for causing the accident. Completely untrue. 2 -- The CMA executive had no insurance or registration info with him at the scene, and later provided a contact who failed to respond to multiple messages. After about a week of silence, we contacted the dealership and were told not to call again, but to wait to hear from the contact provided. More time passed, and still no response. Eventually, research revealed the "contact" was a former employee at CMA's insurance sales brokerage, neither an agent nor active employee of an insurance carrier able to process our claim for damages. 3 -- More research led us to an actual insurance carrier for the dealership and vehicle which hit our car. CMA documents showed the vehicle was not listed in the dealership inventory where the at-fault driver had an office, but was assigned to inventory for a dealership in Colonial Heights. Colonial Heights said they were not involved, another contradiction of documents CMA had provided. We filed a claim with a different insurer CMA had listed, then learned that carrier had been instructed to drop it so CMA could use their third party administrator to "process" our claim. For over a month, messages were ignored, and there was no reimbursement of towing expenses, no authorization for repairs, and no replacement vehicle to drive -- completely unlike the experience of the CMA executive who was driving another dealer-owned vehicle in no time. The CMA executive then advised us to file a claim with our own carrier, meaning we would be covering the deductible and also running the risk of a premium increase due to the claim, even though we were not at fault. CMA's third party admininstrator stalled inquiries by our insurance carrier as well, failing to return phone calls and using various tactics which resulted in delays resolving the claim. It was during this time that the CMA executive changed his story and alleged my husband caused the accident by changing lanes even though both vehicles had been traveling in the left lane for some time prior to the collision. 5 -- CMA's third party administrator filed a request for mediation, seeking to prove their client was NOT at fault despite the police citation and testimony from my husband. This further delayed settling the claim. Ultimately, mediation ruled that the CMA executive was at fault. 6 -- The BMW my husband and I had bought a few months before the accident was totaled, and we were unable to replace it with a comparable make, model year, and mileage vehicle despite searches in VA, NC, and MD. Our insurance carrier can legally negotiate to recover company losses, but we're on our own trying to recover from CMA's third party administrator who's already proven difficult and uncooperative. So much time, money, and aggravation for an innocent party because CMA refused to do the right thing. We wrote to the CMA President and CEO and heard nothing back from her either. Not a great first impression of CMA, particularly when, as a new manager, the CMA executive emphasized values such as "fairness", "accountability", and "eliminating excuses" in an interview, and the CEO was quoted as saying, "Spread love wherever you go. Let no one ever come to you without leaving better and happier," when interviewed after receiving an automotive dealership reward.