Everyone has been very helpful answering all of my questions…read more Really nice system they have. I was able to see a number of loan options with interest rates varying based on the amount of money I could borrow. The entire process took less than five minutes, the loan agent (and really all the staff that I worked with) were really patient and helpful. If you are looking for an easy personal loan then I highly recommend that you contact Union First. You'll see exactly what you can qualify for, the terms, disclosures etc, and then you can choose what loan offer and terms suit you best.

Was so pleased with how easy and fast was approved - I am so happy (‿)…read more You were able to help me. Have been turn down so many time was ready to just give up. You all really made my day, thank you VERY MUCH!

Received a pre-approval letter with a code. $57,000.0 at 2.92%. Called ans spoke to a rep who…read morewanted annual income and amount of debt. I said I wanted the amount and terms on the letter. I was told a rep would call back. The rep from NY called back and asked for my income. I aid I did not want to settle debt but wanted a loan based on the pre-approval amount and rate. I said I was skeptical this was BS-bait switch. The next day the guy called back with a script about debt to ration and a low credit score. I called BS as I just re-financed my house and knwo my score and debt to income. THIS IS A TOTAL SCAM. READ THE REVIEWS SAME THING EACH TIME. BBB SHOULD GET INVOLVED!

The company is the worst. At least credit card companies are HONEST about what they are charging…read morebut not New Fidelity. They lure you in by saying that they will stop interest on your debt and that there are no prepayment penalties. What they are very clever in is not EXPLICITLY outlining that the payment duration can be increased which can cost you several thousands more. For example I was on a 36 month payment of $400. You would think that is a grand total of $14,424 but in trying to pay it off after a year they added another $3000. They had it cleverly that the amount may be different in the terms and conditions and section i. Any money I saved by their negoitation on my behalf is going to them. Please let me be a cautionary tale and stay FAR AWAY from this company!!! They also do business under Century Law Firm so stay away from them too.

Very hard to get in touch with someone who will help you on the phone. No walk in service anymore…read more It has been very hard to get a payoff quote. Antiquated systems. No way to pay a credit card in a timely manner from an outside institution.

They got me good rates on my car loan, I'm 100 percent happy them. Easy to get loans as well…read more Financial advisor was wonderful. They have great customer service too.

It has always been a real pleasure to meet with the employees of this bank. I have come with all…read moresorts of questions, about banking on line, getting statements, etc. I find everyone terribly patient with me. They are tirelessly explaining the way to access online information when I'm stuck (I'm older and need the staff to be real patient and not mind my accents. A real please...

If I could leave zero stars I would…read more I have been a member of Virginia Credit Union for 31 years, and until recently, I would have strongly recommended them. Unfortunately, my experience over the last several weeks has completely changed my view of the organization. After my husband lost his job, I proactively contacted VACU to discuss temporary hardship assistance related to my personal loan. I have maintained excellent credit for decades, consistently carried an 800+ credit score, and have never made a late payment during my entire relationship with the credit union. I wasn't avoiding my obligation. I was reaching out early, responsibly, and transparently to ask about possible payment relief, refinancing, or modification options before falling behind. What should have been a straightforward conversation turned into a frustrating three-week cycle of poor communication, endless transfers, conflicting information, and extremely long hold times, often exceeding two hours. The transition to the new Member One system appears to have created significant operational and customer service issues. The online loan payment experience is also incredibly difficult and not user-friendly. While I was eventually granted a short payment extension, the refinance process was equally frustrating. I was initially told refinancing would not meaningfully lower my payment, so I requested that my application be withdrawn. Days later, I was informed that I had actually been approved pending proof of rental income. I promptly submitted lease agreements, bank statements showing recurring rental deposits, and tax returns. Despite clear documentation and visible monthly deposits into my account, I was told the income could not be verified and would not be considered. The Virginia Credit Union I knew for decades used to go above and beyond for its members. This experience felt completely different. The level of inefficiency, lack of coordination, and inability to resolve straightforward issues has been deeply disappointing. At this point, VACU feels less like a member-focused credit union and more like a large corporate bank, except with worse customer service. Comparatively, I have found Navy Federal Credit Union significantly easier and more competent to work with. My parents and grandparents were also longtime members, so this is not a review I write lightly. But after 31 years, I am seriously considering moving my business elsewhere and refinancing my loan simply to avoid dealing with this institution again.