I was in the Petersburg area and needed wiper inserts for my 2011 Civic. I called to confirm the…read moreparts were in stock and stopped by on a Friday night around 5:40pm. There was no one in the service area, but an employee noticed me and instructed me to purchase the inserts from the parts department and pay for them at the cashier, then he'd get a service technician to install them for me. The parts guy, cashier, and service technician were all very friendly. Even though the tech mentioned that he was the only one working due to vacations, he took the time to show me how to install the inserts. I was in and out in about 20 minutes. It started raining on my way home, so I was happy to have good working wipers. I've never been at this dealership before, but my experience was very pleasant.

A family member contacted me about a warranty issue with a cash purchase of a vehicle a couple…read moreyears ago. The battery had been replaced 6 months ago- the vehicle broke down again- was towed to this location. There was at best tenacious communication with the family member & the shop manager. The situation was finally handled by a salesperson- Tory Gilbert who offered to purchase the vehicle. The main thing is he was empathic but nicely emphasized the warranty situation. He was courteous- professional & provided excellent feedback to the owner & myself- he deserves a 5 star but not the dealership in my opinion. There was a breakdown in communication with the shop manager & owner. I'm happy Mr Gilbert was effectively able to tone down the rhetoric. The lower rating for the dealership is because it was evident the "bumper to bumper warranty was not thoroughly explained- it was an opportunity to sell the warranty- so the owner had to purchase another battery & get the vehicle on the road himself. I'm sure- lessons learned on both sides

Had such a great experience here! Tyler Rolle took care of us with all the preparation to order our…read moreFord Lightning and he couldn't have been more courteous and respectful. Anticipated our needs and answered all our questions with the utmost professionalism. Ask for him when you go and he'll take care of you, we highly recommend him!

After reviewing what was available via their website, I arrived with the intent to talk with a…read moresalesperson. But, despite wandering the outside lot for over an hour, I was never approached by a single salesperson. So, I then wandered inside, where I was again seemingly ignored. So, I simply left, and look my business elsewhere.

Accidentally wrote a review that I hit the wrong number. We had our vehicle serviced on 7/23/25…read moreand Cheryl was an absolute awesome service rep. I am amputee as of January 2025 and she looked after us and should be considered an asset to your company. I apologize for the misunderstanding with the previous survey.

My experience buying my leer 100xr for my 2021 Tacoma was amazing. Darryl, the owner, was extremely…read morenice and knew his stuff. Was super helpful in picking out the accessories for my camper shell. I really liked how he wasn't trying to sell you on anything when he had every opportunity to. He seemed genuinely interested in customizing the shell for your specific needs. Would highly suggest working with him or purchasing from here. He has other businesses as well, so check them out!

I was very pleased with the versatility and professionalism the owner of the business possesses…read more Darrell is a smart man, who has intelligently diversified his business. I emailed back and forth with him about a LEER camper shell for my vehicle. He was courteous and quick to respond to my inquiries. He laid out all available options to upgrade my topper, showing me what those options would look like, and gave practical advice based off of my needs. When the topper arrived, installation was smooth and faster than expected. I couldn't be happier with the product and owner himself. Highly recommend for vehicle rentals, camper shells, and all your shed needs. Darrell is a wonderful person

I had an amazing experience recently at South Richmond CDJR. I went to get an oil change and tire…read morerotation. I was met with an amazing team of people who were excited of my arrival. I was checked in quickly and efficiently by a wonderful advisor named Nina. She took my information and escorted me to the waiting area. While waiting, I saw an employee who greeted me with a smile. We chatted a moment and he asked me about my service today. After a fried conversation, I found out it was the Service Manager, Travis. He was very nice, approachable, and eager to answer questions. Before I knew it, Travis came back and informed me that my vehicle would be ready soon. He was checking on his team and getting a status report. I thought that was a nice touch. When leaving, the service advisors were so nice. They got me processed and along my way rather quickly. My car was purring like a cat. I will be back.

We drove almost two hours to come here, only to find out the car we were going to buy had been sold…read moredays ago. The ironic thing is we called to make sure the vehicle was still available. Complete waste of time.

My partner brought in her 2019 Forester for routine maintenance. One of the services they performed…read morewas a tire rotation. About a month later she ran over a nail and I went to install a plug for her. Turns out they cross threaded a lug so bad that it snapped the mount. Between this and the ridiculous amount of unnecessary upselling they try to do I cannot believe the terrible service here. I wish I could leave zero stars on this.

They checked my warranty to find that my tire sensor issue was covered! Comfortable waiting area…read more Free car wash, After service (sometimes unavailable)

I had a truly frustrating experience at CMA Hyundai when I brought my Sonata in for a…read morerecall-related engine inspection. I had already spoken with Hyundai Customer Care, who confirmed my vehicle was affected by the recall and told me to take it to a dealership for a free inspection. When I got there, I was told I'd need to pay $205 out of pocket, and the person at the service counter told me "corporate has nothing to do with the service department" -- even though the recall policy on Hyundai's official site says the inspection is 100% free. The staff member was rude, dismissive, and acted like I was the problem for questioning it. Thankfully, Hyundai Corporate stepped in again and helped me get scheduled at a different dealership that was far more professional. CMA Hyundai clearly doesn't follow Hyundai's recall policies and doesn't prioritize respectful customer service. I won't be back.

I purchased a Certified Pre-Owned 2022 Hyundai Sonata Limited from CMA's Colonial Hyundai. Shortly…read moreafter purchase, the vehicle was found to have oil leaks, which the dealership's service department repaired after the sale by replacing turbo oil components and gaskets. I was also informed only after delivery that the vehicle had non-OEM parts and missing fasteners, which were not disclosed at the time of purchase. Despite my concerns about certification standards and disclosure, the dealership has not offered a resolution that returns me to a neutral financial position. When I raised concerns and asked for the transaction to be unwound, I felt I was treated as though I had done something wrong for simply requesting accountability on a certified vehicle, rather than as a customer with legitimate concerns. This experience has been disappointing, particularly given the expectations associated with a Certified Pre-Owned vehicle. I recommend that future buyers ask detailed questions and carefully review inspection and disclosure documentation before purchasing.

It makes me sad to hear that people have had unpleasant experiences with NAVY FCU. I don't go to…read morethe location too often but when I have, they have always been friendly and helpful. The only drawback is that they are often *very* busy being the only branch location adjacent to Fort Lee. I also wish they participated in share branching. They also have branches in other locations I tend to frequent in my travels, such as Saratoga Springs. Yey for me. They are quick to spot any potential fraudulent activity and call and they have been super helpful in resolving issues over the phone. Their customer service is twenty four seven and their call centers are HERE, in the United States, not The Philippines, India, etc. They may have accents and they may think I have an accent but they are empowered to help address problems and they understand how we communicate. They do not feel me to death with stupid charges--heck, they even refund many of my atm fees. I am told their home loan rates are among the very best but they are slow. I am very pleased with NAVY FCU.

Great customer service. Any issue I have is responded to quickly and fixed promptly. Pricing and…read morefinancing is great also.