I would not recommend working with this company. They have poor communication across technicians…read moreand will recommended unneeded and unnecessary services for customers that are not the most knowledgeable. It took them 4+ trips to my location to work on the problem and they never truly corrected the issue. The next contractor we called identified and resolved the solution in nearly 30 minutes and was much more professional. While Roto Rooter seems to be available most times of day, it may not be a positive experience based on my personal interactions. I ended up having to spend over $1000+ on Roto Rooter and the final problem was not even fixed.

the lastest invoice i did not sign and i paid $3,000.00 in cash and the rest $314.79 in check…read more. the invoice does not say that. big problem with changing the invoice items... and lying about my payment which i talk to you about . now you signed my name without me even knowing about this. what kind of company does this??? seems the better business needs to know what you do. i am a senior and very shocked at this.

After a horrible experience with another plumbing company Travis came out quoted the work that…read moreneeded to be done. He was able to send out someone the next day to get the pipe unclogged so we could stay in our home and was out within a week to begin the repairs. His crew was able to complete the work and were so nice. I would recommend Rhiner's to anyone at any time. Great group of guys and the take care of all the issues.

They came out the next day for a sewer backup (septic system) and dealt with it professionally and…read moreknowledgeably.

I was driving down hwy 169 outside of Adel today. DJs septic truck drove off the road on the…read moreeasement causing rocks to fly up and two of them cracked my windshield in two spots. I called and his response was " ha ha I hope you have good insurance " after asking me if I was behind him still. He apologized taking no responsibility for not staying on the road. Pretty disgusting behavior for a business owner in my book.

DJ helped us with general services plus additional repairs were needed. They did a great job and…read morewill use them again. My neighbor also used their services and was extremely happy.

4.5 Had septic tank removed and new one installed. Great work done for us. Friendly. Good…read morecommunication. Cleaned up well. Did rut the yard with truck tires. May not have put in enough backfill or compact replaced dirt, but would still recommend.

Called for pricing and was quoted an affordable price. He said that he would call me back to…read moreschedule, which he did. They came out at scheduled time and completed the job. Very friendly and professional.

I feel sorry for Smith's Sewer Service…read more Thirty-one years ago I purchased this house and have lived here since then as a single-by-choice woman. During that time I've asked Smith's Sewer Service to help a handful of times with a project, and they always did a very nice job. That was not the case, however, a few months ago. In August, 2024, I needed them again at which time they sent a tech who also needed a plumber to complete part of the project. That plumber worked at Priority Plumbing, and he completed the requested plumbing work very quickly. Everything went well. One of them asked me in the presence of the other individual to pay the entire bill due to Priority Plumbing, which I did in ​three or four days' time. Then this year I scheduled another project with Smith's by email, but I soon received a follow up email saying they would no longer provide service to this property, because my account had been "deactivated". I had no idea what that meant. So when I called to ask why my account had been deactivated, their office manager​, "Heather", said, and I quote, "I don't know, but we must have had a good reason." OK. So in my effort to seek further clarification, I spoke by phone with "Bill in the shop". When I asked him the same question, he said, and I quote, "I don't know, but we must have had a good reason." Feeling under obvious and understandable attack, I emailed them numerous unsolicited documents that provided evidence of my good standing with my bank, which I've been with for over 50 years; my FICO score which literally cannot get much higher than it is, etc, etc, etc, etc. Then I must have asked the "magic question". When I asked Smith's if they received the payment they were owed for their share of the work from the 08/2024 project, their tone changed entirely to one that was irritable and defensive. Begrudgingly, "Bill in the shop" refused to answer that question but agreed to provide service at this address once again. However, by that time, given everything they chose to put me through for so many days after so many emails and ​so many phone calls, I told them I would take my business elsewhere, and I wished them all well. I still do not know why my account was deactivated. It must be that some things in this life are just not meant to be understood.

TJ came out today and unblocked my daughters bath sink! He was amazing! Would definetly recommend!read more

I have been in construction for 30 years. We just started a project in Desmoines Iowa. Bobs is…read morehands down the worst porta John company I have ever seen. How hard is it to clean a porta John? They do not clean the walls or sanitize. This is a big issue with COVID. They will not install hand sanitizer in their porta johns. You have to pay to rent sanitizer stands that blow over and cost extra. After three calls trying to give them a chance we had to switch to another company called Jim's johns. They include hand sanitizer and sanitize the walls. I guess it is not that hard after all. Just takes some effort.

we have camped at the iowa state fair for many years. we have a coveted "permanent site" and are…read morejust a short walk up a little hill to one of bob's blue kybos. it gets a lot of use, naturally, but in years past, the honey wagon has been by every morning and serviced it, spic and span. not so this year (2017). from the day we moved in--before the fair even began--it was filthy, nearly to the top. it smelled terribly, almost unearthly. the paper dispenser is broken, but someone added a new roll of TP for my bunghole. please monitor the toilets a bit more closely, and if more than once daily is needed, don't you think the campers/customers at the fair deserve it?

Great experience. My dad's home definitely was a challenge for them. I had all there workers over…read moreat one point or another. They were all polite and helpful. They explained everything well and kept me informed of what was going on. They had to work on it one day then the city had to clear their part then they came back and did a continuation. They were determined to not dig up the yard they could get it. They found a large cable and a spoon. It was full of roots and they got it flowing again. The drain itself had never been jetted before and it truly needed it. They offered and gave me a veteran discount off the price which helped with the cost. I was grateful to have found them. I will use them again and also recommend them to family and friends. Thanks guys! Here is a link if you want to copy and watch the video on YouTube. https://youtu.be/qUFyj3UstL4

The employees were friendly an professional. They did the job we needed with no unnecessary expense…read moreor charges. They were exactly what we needed! I will recommend them to all my friends and family. I will call on them anytime in the future if I need them.