Management here is very knowledgeable, and security is extremely tight. Always a pleasure. read more

Lenoch & Cilek Ace Hardware - Management here is super knowledgeable - Hardware Stores Near Me - Iowa City, Iowa

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These hardware folks are definitely helpful!! This place feels local, even though it's not. 10/10.

Love Ace Hardware! If Ace has it I'm coming here before any big box stores. It's got that local feel and the employees are super helpful and friendly when you need something. They even offer free popcorn while you shop - the kids always love that. An added bonus is that it's connected to one of the best sandwich shops in town, the original NODO. read more

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I've had great experiences with staff, but the quality of the items the store offers are pieces of junk. I've bought 10 or so items and the only thing that actually worked was mulch... so I'll let you deduce that one. if there were a review for employees : 5/5 if there is sole a review of product quality -100/10000 read more

Amazing staff! I walked in with an odd repair I was trying to DIY back to life. The man at the counter (Dae?) was willing to listen to my problem and offer insight on the repair. He then directed me right to the part I was looking for and gave me advise on how to ensure the product would work well for my odd situation. This level of undivided attention was much appreciated and I'll definitely be returning to this hardware store over others in the future! read more

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I'm not an electrician, but a son of a make-shift electrician. I took in some electrical products that I needed help with for Xmas outdoor lights and vintage blowmolds. I needed to rig up something! First off, there's a resident cat that lives in the store...adorable! A kind and HELPFUL lady named Kris offered to help me with me ridiculous questions. Let me just say not only her, but the entire team at this store is super helpful and knows their stuff. Kris was able to rework my issues to make my life easier and fix an electrical problem free of charge of a piece I brought in! I struggled to find out what was wrong with my power cord for my moms blowmold. I almost resorted to spending $35 on Amazon for a whole replacement. Once I told Kris how much it was on Amazon, she offered to look at it for free! Hot damn she saved me $35! You might pay more money at this store, but you cannot put a price on convenience and fantastic customer service! Thank you so much Kris for helping me with my moms Xmas decorations. She's beaming from ear to ear up in heaven for the help you gave me! read more

You're probably wondering why I'm reviewing Ace Hardware. Well, I was browsing some of the yelp profiles (yes, living here has driven me to new depths of boredom) in Iowa and I noticed that some of you kooks have been reviewing EVERYTHING. One guy reviewed like14 different McDonald's. Another person reviewed a Motel 6. When I saw reviews of actual cities, I had to go take a smoke break. And not tobacco. What does it take to review a city? Indescribable gall? Unmanageable insanity? A complete and utter misunderstanding of the world and your place in it? I mean, come on. But I digress. Ace Hardware might as well be on Jupiter. Place makes no sense at all. Virtual greenhouse outside (not that kind, sadly), a store selling religious memorabilia and trinkets across the street on one corner, a school across the street on another, a small sandwich shop that springs from its side like Athena from Zeus' head. Before I dropped out of college I did a lot of research on Greek mythology, thank you. By which I mean, you know, an hour's worth. I remember that, and Sisyphus. He rolls the rock up the hill, and it falls back down, and he does it again, rinse and repeat, right? That's how I feel sometimes, waking up in this city, where the hardware store provides free popcorn, flowers, jelly beans, bird feeders, grills, and spatulas. First time I ever set foot in Ace, a man with one leg does a halfhoppity up to the cashier and asks where they keep the hummingbird juice. Huh? Another time there was a sparrow flying IN THE STORE. You had to see the old lady hightailing it away from that bird. The people who work here? Awesome. Personality to spare. I've never actually purchased anything here. When I'm stressing over a lady (which is RARELY, because I'm too blessed to be stressed) I walk the aisles and imagine what kind of lives people live that they buy things like new humidifiers, light fixtures, ant traps, mega grills with herky logos painted on them, etc. It's meditative, so to speak. I highly suggest you visit this place just because. And the free popcorn. read more

Pros: 1. Excellent helpful staff. They know where everything is in that store and are helpful to work through the problem with you. 2. Decent selection of items, especially considering the size of the store. 3. Convenient location close to the center of town just off of Dodge Street. Cons: 1. They are more expensive than the big box home improvement stores on many items, but are competitive on others. Note: Make sure to sign up for their ace rewards program if you shop here. It is free and they give you gift cards as you accrue points (spend money at any ace hardware location) read more

I absolutely love this place and am so glad it exists. Convenient Northside location with a spankin' new mural that the community gathered together to paint with Thomas Agran. The employees go above and beyond to answer questions and help locate items. They have SO MUCH good stuff in a relatively small store. And you can get delicious sandwiches inside! read more

So friendly and helpful. Immediately greeted and shown what I need (Quikrete)). Loaded it for me and all!!!

If you want to pay double the price for broken items, this is the place. The elderly man who helped me was rude and not very helpful. Bought 3 hoses; 1 worked fine, 1 had a huge leak near the threading, the third looked like it was cut with scissors. Returned and bought the 2 hoses I needed at Theisens for 1/4 the price I payed at ACE. Never again read more

Horrific service. I made an online purchase and the product was not what I intended to order. I went to Lenoch & Cilek to return the order, but was told by Larry that I should contact my credit card company instead of Ace Hardware. I proceeded to show Larry the return policy which states that Ace recommends returning products to its stores. Larry became combative and said, "I'm going to be brutally honest with you, You didn't give me any money so I can't give you any!" I called Ace customer care service and explained the situation. The representative said if she could speak someone, she could explain the process. Larry refused to speak with her and said he would get the manager. Larry said the manager would be back "in a minute" 20 minutes later the manager Mitch finally showed up. He did not apologize. He was defiant and cold. DO NOT SHOP ACE.com Don't buy anything in store that you think you may need to return. Don't bother waiting for the manager. Go to Theisens, Lowes, Home Depot, or anywhere else. read more