All employees we have dealt with are extremely helpful and friendly! They have a large selection…read morealso. Sales are good! Buy local!

Lived nearby store for 3 years. Always friendly and helpful. Questions answered and suggestions…read moregiven. Couldn't ask for better service.

Dropped in before church to grab a watch and garage door opener. The staff were very helpful. I…read morealso grabbed a new garage opener just in case the battery didn't fix the issue. I appreciated that they had several options to choose from. Add this to your list for placing to go for your hardware needs.

I have done business with do it yourself on Edgewood for years. I called and told him I was 74…read moreyears old. Could they help me get the string weedeater and show me how to put it on. The man said no I can't do that. We're not supposed to Well guess what they should have because I have never been refused for help. So I'll take my business elsewhere but believe me I will let everyone on Facebook know what kind of service they have on Edgewood Road I can't wait till they get to be my age and ask for help

Great service and friendly staff. They take care of my lock needs every time. I especially…read moreappreciate their ability to setup my locks to work with a master key.

Emerson Specialty had the knobs we need for our dresser. Andy was very helpful, and the knobs…read moreworked perfect. We have always gotten good service at Emerson. Recommend them for all your hardware and locksmith needs. Thank you Doreen

Malissa was an excellent help in what I needed, went above and beyond. Very kind very helpful!read more

I cannot say enough great things about this True Value. It has a very local feel where you get to…read morechat about various things in the store but without pressure. And without the impersonal nature of somewhere like Home Depor or Lowes. They have fewer items due to its smaller size but they're always incredibly helpful in finding you the right product if they don't have it in store. And I'd like to support locally operated stores rather than national chains. The only con would be that they feel slightly understaffed right now but who isn't? They like to focus on their time with each customer. Truly I cannot recommend this business enough from the management to the staff.

Please don't try buying windows here!! I have tried and the company they hire will come to measure…read morewindows (Waste you time) and then #1 will NEVER contact you back and #2 will NEVER return a phone call!!! Also, all Home Depot can do is continue to refer you to this worthless third party company!!!!

Do not use their carpet center. We got new carpet through them. They ordered the wrong carpet…read morewithout consulting us or asking us which one we wanted. Then when we asked to get the right carpet they told us no and that we can take the wrong carpet and get $250 back or we can get HALF of the full order back to go elsewhere. Are you kidding me? We have been battling with them for 24 days now and this carpet is for our daughter's nursery, which we can't set up because they keep jerking us around. Save yourself wasted time and money and go elsewhere.

Terrific service by staff member Kayla made this an easy and excellent stop as we were moving out…read moreof our Dyersville residence after landing at Eastern Iowa Airport to begin the drive northeast. Kayla was so helpful and knowledgeable that she made the entire visit highly productive and quick. Great inventory, store layout, well-lighted, and plenty of parking.

The only thing thing that sets this company apart from other companies is the common 11% off rebate…read morethat goes off and on their the year. But, with the many MANY rewards apps out there, combined with many card options that have cash back features, that appeal is slowly waning. Customer service almost always seems meh, selection is okay, and prices are moderate to a little high.

THIEVES! After 5…read moreyears of boycotting them after their disgraceful behavior in our disastrous 2020 derecho, I decided to give them another chance. Bought a furnace filter. Furnace man told me it was the wrong density (MERV #). I went in to exchange, it was a cash purchase and I'd lost the receipt. I paid $37 for the filter. They said they could only refund $19 in the form of a store credit. Because "policy". Item was new and still in shrink wrap. I will NEVER set foot in a Menards again. Also, their 11% rebate is a joke. They are counting on you to forget. THIEVES!

They need to stop posting final price after rebate when you get no money back after the "rebate"…read moreMenard's advertises products with a before and after price with the rebates. After looking at the fine print you save no money and the final price is a lie. You get no money back after the rebate, but instead get store credit.

Bought a dryer there two weeks ago. It worked for a week and then it completely died. We had to…read moreleave out of town for a week, did some troubleshooting and discovered it was dead. I assumed 30 day returns were the norm, but apparently I was wrong. For Lowe's it's 48 hours. We loaded it back into my truck to return it. Lowe's refused to do anything. First they were rude to my wife. (Who's a sweet and respectful person). Then I went in myself because the lady just railroaded her with no options. The "customer service" staff consisted of being told they would do nothing, followed by confrontational, and then told to "Settle down" as though I had zero reason to be upset after a DOA dryer after less than 2 weeks. It was further escalated when the other "customer service" employee openly laughed and mocked me. Manager came up and was willing to work with me WHILE the "customer service" lady was mean mugging me behind him and the other one was laughing. I got my money back but I won't be coming back. Simply unbelievable rudeness. It was bad enough to basically get no help....but it was escalated by the open hostility, laughing and gaslighting.

Out of primo water - again! Either have it in stock or don't advertise it please…read more What waste to carry multiple bottles in!!