They are quick with repairs. They go above and beyond for their customers. Great services very professional. I recommend this place to anyone who needs their equipment fixed. Had a lawnmower needed a shaft and they made it like it was brand new! read more

Brought a chainsaw in for basic service/tuneup. basically for an oil change and a new chain or sharpening. No word for two months, I call to be told they need to "run one more test. Call back next week" Next week I get put on hold for over an hour then the call is dropped. I call again each month and get either run around or terminal hold. This week she takes my number and says I'll check and call you back. Five days later I stop in. She says did they call to tell you it is ready? She disappeared into the back for 15 minutes and the service man brings it out to say "it's not worth it, no charge." I remind him it was running when I brought it in for an oil change and chain. Truth is this business is a mess. un organized and un professional at best. I'll never bring anything here again and I'd recommend you find another option too. read more

Fixed my John Deer lawnmower. Took a couple months to get the parts but works fine. Thanks Bob Jungman read more

What a difference time makes. It took five (!) months to get the mower back this time around. Every time I called to see if it was ready I got "He said he can have it done next week." The price of the service also doubled to $89.95. When I asked them to explain the hike, the owners wife went all in. "It's 2022. Just look at the price of gas!" I guess they had to fill up the truck or something in order to sharpen the blade. Not even an apology or recognition for taking *half a year* to get it done. It's evidently extremely hit or miss here, and they'll be missing on any future business from me. read more

Save yourself some grief and DO NOT GO HERE! Terrible customer service! I dropped off my mower and edger in April 2024 and was told I would receive a call with an estimate. Never happened. Each time I called to inquire about it, I was told I would receive a call back. Never happened. After 3 months, I called and was told the edger was ready but the mower was in pieces. When I expressed my frustration, I was told I could come pick up the pieces and the edger. I told him to put it back together and I will come now to get everything. Once arrived, I was told I was impatient. UNBELIEVEALBE!!! They lack any help because they are not willing to pay them and they take on jobs they cannot finish. Poor communication, rude owners....I'm surprised they are still in business. WORST EXPERIENCE EVER! I would NEVER recommend this place to anyone! read more

Insisted my to take our Lawn mower to be repaired here back in April 24th. They said 4-6 weeks. Today is June 21st and our lawn mower is not ready. My husband calls almost every week and the front desk lady , says she is checking in the back and never returns back to the phone. My husband called back today and she told him she would call back at the end of the day. We decide to go in person since it's been almost 2 months and we walk in and she gives my husband an attitude and says "I told you I was going to call you by the end of the day" which I responded, you never return his calls. She says it take 4-6 weeks, which have already long past. She goes to the back and after a while this guy comes and tells her it's all taken apart and it still needs something in and it would take about 20 minutes a whisper. She turns to my husband and says come back at 4:30 pm by the end of the day. If you want to wait for your repairs more than 2 months and receive bad customer service , go for it. We shall see if we get our lawn mover today by the end of the day @4:30pm. read more

As my luck would have it, right when I was about to start weeding of my property, my string trimmer wouldn't start. Long story short, I was desperate enough to buy another trimmer while mine was getting fixed. Figured I'd buy WHERE I was getting the repair. I didn't have to because Susie and her co-worker fixed it within 15 minutes. That saved me a couple of hundred. They were easy to talk to and super helpful. I will be bringing my future business here. Not everyone is perfect but when they are on the ball, it sticks in a person's memory. read more

Worst place to go we took a 10k toro riding mower said they will have it done but since it was Covid parts where backed up so as we left the mower we we would pay the process in payments come to find out beginning of the year my brother went to take a payment never told us the mower was done crazy part is they sold the mower without our permission lady at the front is not all there so DONT TAKE YOUR EQUIPMENT THERE IT MIGHT GET SOLD without your permission read more

Place has really gone down hill. Brought a mower in early June. Said it would be done in July. Been calling every week and it's "just getting looked at". Came in today and was given the option to wait until later this afternoon, or take it home in a box of pieces. Seriously.... thanks a bunch. Been coming here for 20 years. read more

Len's Lawn Mower Services - More parts - Hardware Stores Near Me - Fresno, California

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I purchased a pressure washer machine from this place and was very impressed with the level of professionalism from the owners and staff. I was originally going to purchase from one of the bigger franchises but wanted to give business to a small business owner. I am so glad I did. I would recommend this company for all your lawnmower service needs. They are very experienced, professional, and have great customer service. Thank you Len's Lawnmower service. Keep up the awesome work. read more

I've done business here for more then 30 years and have only great experiences. The people are nice and know what they are doing. They are always busy with law service equipment and find a way to get things fixed quickly for the little guy. I will not go anywhere else read more

So my lawnmower was running extremely lousy and shutting off by itself. I've passed by this establishment a million times on Shaw Ave and decided to take my lawnmower here for repair. Before heading out, I called to find out how much for an estimate. The woman on the phone advised me that they were Free. I immediately drove down there and let her know I had just called and needed my lawnmower looked at. We engaged in conversation for about 5 minutes (very friendly btw), and then she took my lawnmower to the back. A couple of days later i received a phone call letting me know my lawnmower was ready?? $86 for a dirty carburetor!! ?? Wow, I was extremely pissed at both myself and the shop. I YouTube how to clean carburetor, and literally it was a 8 minute job. I could have done it myself. On my next day off I went in talked to the same lady from the initial visit. She told me it was $86 and i countered her with the agreement that I had only wanted an estimate first. I had to recall her of the day and conversation we engaged in. She apologized and amazingly reduced the cost by $30 dollars (Fantastic)! To my surprise when Gary (repairman) brought my mower out, I did not recognize it. He cleaned it that good! I He even replaced my dog chewed handle for free!! (1 Star in itself) Gary also walked my out and assisted with loading the mower. Overall very professional and friendly staff. My mower is running like new and looks brand new too. Highly recommend the shop; please make sure you specify "Estimate" before leaving (lol) if you don't want replay my scenario :) read more

Len's Lawn Mower Services - Runs like a champ and looks brand new! - Hardware Stores Near Me - Fresno, California

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Bad service! First time customer at Len's. Bought a new lawnmower on an online auction. Took it in because it didn't quite run right. The lady at front desk was a little rude but not there for that so I proceeded. I was told that the carb needed to be cleaned. Cool. I left it and was given a ticket. Still cool. Here's where the janky stuff happened. I lost my ticket. Why the f did I do that! After the estimated time for repair I called to check if my lawnmower was ready. I told her I lost my ticket and gave my name. She said she would call back but never did. I repeatedly call and called and was given the same answer. It would be next week. Finally after 2 months I went in and they tried to give me a mower that wasn't mine. Umm...excuse me? After showing her a picture of my lawnmower they finally found it and said, wait for it....another week. I finally got my mower back. Worked well. Cool. I felt bothered by the rigmarole. So gave my mower a once over the same as when I bought it. I notice these janky mf swapped my blades out. What was there was an old, rusted, chipped blade that 100% wasn't there prior. I remember noticing the blade was new prior to this taking it to them. Horrible customer service. Took way to long. Tried to okie doke me with a different mower. Swapping parts. The only reason I'm giving it a one star is that my mower ran better. Oh yeah, they charged me 130. I've read other reviews where a carb cleaning was like 90. Will never go back! read more

Len's is best place for small engine repair. They are very knowledgeable and reasonably priced!!!

Family run business , Wow great customer service , And it doesn't stop there the mechanics are fantastic. They will look at your non working or broken yard machine and give. A free estimate on fixing it . Most repairs are done in the same day . And you also have the option of using old parts from old machines he got lying around (to save you money ) or order new parts he can put in , or you can simply do the work your self he will get you all the replacment parts u need . He is awesome and I will difently being going back for all my lawn machine needs . read more

I'm glad to hear they have excellent mechanics. However, their communication and attitude most definitely need improvement. When a person or business say they're going do something, one expects them follow through. I called several times to no avail. Three weeks of my time wasted. As they say in the old country, "Time is money". I guess they had more important clients to take of to bother with even a phone call. If you don't want to be there, go on vacation and come back refreshed. read more

The people that work there are very kind and friendly. However, when i called them to ask for help with my small engine pressure sprayer, the lady that answers the phones took down the information and said she'd call me back. She never called. I called again and she said she was unable to help me unless i took it in. I simply wanted to order a carburetor rebuild kit but she said i needed to take it in. Once i was there, she quickly was able to look up the information without looking at the machine and quoted me $60 for the parts and $80 if they do the labor. I am capable of doing the work myself but figured I'd just pay the extra $20 to have them do it. She said it would be done in 7-10 days. Two weeks later, i called and she said she'd look into it and call me back. She never called me back again. A week later, i called and she hung up on me. A week later i called again and she answered the phone but all i could hear was her talking to someone else in the background. The next week i called and she said the maintenance guys were gone for the day (Friday) and she'd call me on Monday. SHE NEVER CALLED AGAIN. Finally, after they had it for six weeks i drove down there and picked it up. I looked up he cost for an entire new carb on amazon: $18 read more

Honda certified! I just want to say how happy I was with the customer service. Walked in Eric helped me out. Professional and fast! I am coming back and strongly recommend this shop read more

Real bad service needed a belt for my john deer tractor 140 series and lady in the back counter wouldn't go out side to help me (she had an annoying laugh) or at least send some one to help me look for it I'm not a mechanic I don't know where the serial numbers are we have a big lawn service business and I won't be going there for service read more

I had a bad experience with this company. They had made arrangements to pick up my equipment to sharpen and change the oil and to fix a tire. They never came to get it. So I called and they said they would come and get it the next day. They did pick it up . I asked them to call me before they started to work on it because this was my first time using them and they said that they would call before anything was done ...and give me an estimate. They never called. A week went by..I called...they hadn't started on it. The next day..thankfully I was home..here comes a guy with my equipment. I never was called to give an OK and I was not called to see if I was home to receive my equipment. They failed to fix one thing. I called to inquire about it and got 2 different stories. They made arrangements to come and get it again to fix the problem. I waited, waited,and waited...they never came. I called made another arrangement... They never came. I called and asked why..they couldn't tell me why they didn't come...they had no idea as to why they keep doing what they are doing. So if you have time for this mess use them..but most of us in the world don't. I will never recommend them to anyone. read more

Ordered lawn mower bag through Len's Lawn Mower Service. Told me it would be there in a week. Called and they said it would not be in until the end of the month. She said she would call me when it was in. Never called. I called them and she said she sold it because I did not pick it up. Told her she never called me. Said she did but did not get a message from her. Also said I should have prepaid., When I spoke to her she said they did not take credit cards over phone. I offered to come and pay for it and she told me it was not necessary that she would call me when it came in. I told her what she said and she said she would have to go over her notes and would call me back. Never heard from her. Put in a complaint with Toro Dealer. read more