My husband took my granddaughter to Lenscrafters, Bridgewater NJ for a prescription and contact lenses. He ordered a year's worth of lenses. When I priced them at Costco, I found out that I had been charged--no kidding--over twice the Costco price. I took the unopened packages that had been mailed to us to Lenscrafters to return the merchandise and receive a credit. Here is the interesting thing: when I told the salesperson that the price for the lenses was unacceptable, right out of his mouth fell these words: "I wil price match." He did--although he needed help to figure out the difference in price. So my experience did not waste my money. Nevertheless, BE WARNED. I will certainly not trust their prices again. read more

There was one associate who was very very helpful. The receptionists are terrible tho. Smh

WARNING: Do not go here. The front desk was unable to explain that I needed a separate eye exam from the "standard glasses" exam in order to obtain a contacts prescription.. after 45 minutes I was checking out and THEN they then informed me I would need to pay an additional $100-125 if I wanted them to give me a prescription for contacts. Have you ever heard of such a thing?? Unacceptable. I now have a glasses prescription when all I needed was a new contact prescription. Go to a different optometrist if you want both the contacts and glasses prescription for one easy copayment. read more

I have never encountered a worse custkner experience. Store manager Joseph chitiuvo was very rude, told my wife he can't help due to an experience that happened to another lens crafters, and went as far as to tell her he will call the cops for having my wife ask for customer service? I will call corporate in light if this issue. read more

Awesome! Professional, quality and very helpful! Leann and Madeline (sp?,manager) could not have been more helpful with solution for my need for quick glasses now and special ordering another pair! The optician and staff were all courteous, respectful and very helpful!! Eye exam has always been as good if not better than ophthalmologist. Thank you! read more

Lenscrafter is awful. I spoke with the receptionist to schedule a contact lens exam for my daughter and was told the price. We arrive and the price is more than quoted and they complete an exam, for glasses. Not contacts. Which is what we needed. I indicate the exam should be for contacts and was informed I could schedule another exam appointment for contact lens in 4 hours as the dr was now at lunch. Oh, and I have to pay for another exam. Horrible horrible experience. Save yourself and go elsewhere, anywhere else. read more

The eye exam itself was fine, and Dr Paul was very pleasant. However, the good experience ended there. The customer service here is downright abysmal. The sales team charged me $550 for contacts and never bothered to place the order, which I would have never known if I didn't double check after my follow up exam a week later. They then placed my order, and it's now been three weeks and I still haven't received my contacts. After getting hung up on twice, I finally got through to a sales representative who told me she "has no clue" what happened to my contacts but she can offer me a trial pair. How helpful. As a result, I'm now at risk of losing a $100 rebate on the contacts due to the ridiculous timeframe, and all I was told was "yeah well sorry about that" Moral of the story, go somewhere else and avoid the headache read more

If you have a contact lens problem this is the place to go. They have all lenses in stock and are happy to try on as many different lenses as you need. I needed 9 different lenses to get the one that fit properly. Their doctors are well qualified and immediately understood my eye issue, corrected detached retina. My eye surgeon may have been the best in NJ but he was not concerned about my adjusting to my new vision. I have recommended the Bridgewater store to everyone I heard complain about their glasses or lenses, and they all have be so satisfied with the quick appointment and the immediate resolution of their problem. The cost is the same or less for all their services. read more

Went there today for a pair of glasses as I was near the mall for other reasons. Able to see the doctor immediately to get my prescription and then waited over 45 minutes to get someone to get my frames fit to my face (which took about 2 minutes). After that, they told me that the glasses would be ready in 2 hours so I asked my wife to go by there after work (4 hours later) even though it was significantly out of her way. She got there, they said they weren't ready and that it would be at least another hour. That is the last time I'll ever go there. The LensCrafters in Rockaway Mall is much better. read more

There's a rule in retail: Under promise and over deliver. Bzzzz. You missed the bus. Lenscrafters built its business on the 1 hour delivery. I went into the Bridgewater store on Saturday (recp 605884945). After the person checked with stock, he promised my glasses would be ready Sunday after 11am. I gave extra time and came in at 3:45pm. After driving in, I was told they "had a problem with them and they weren't ready." They asked for my phone number and said they would call me when done. I asked, when that would be....later that day or tomorrow. She said by tomorrow morning at 11 and they would call. Well it's 12:35pm and no call. So, let's look at this from a customer service perspective. 1 hour service? No. Glasses ready when promised? No. Customer called to tell him they wouldn't be ready to prevent customer from driving in and being annoyed for making a needless trip? No. Customer told WHAT the problem was? Comment being responded to on Facebook last night? No. Customer called this morning with a call that they had been ready at the SECOND promise? No. Customer given ANY status update? No. Seven Strikes? Isn't the batter usually out at 3? read more

Because of my recent experience at this specific location, I will never give this company any of my future business. I have been to other LensCrafters in the past, and my experience was always generally pleasant, minus the price tag. In this case, the cost of the glasses was the best part of the whole transaction because they were having a sale that saved you 50% off the lenses. The people who work at the Bridgewater store are the problem. To point out every single detail as to why would take up too much space and time, but I had to at least share a general impression as a warning to anyone considering going there. Cold, unwelcoming, arrogant, insincere, rude -- and in some cases, incompetent. These are just a few of the words that immediately come to mind when thinking of a way to describe them. I have never seen such consistency across the board, and this is not a complement. As a customer that just dropped about $600 (after the promotional discount), the feeling they left me with was: the quicker they could get me out of their hair, the better. The "funny" thing regarding that is, it took me 4 visits to finally get my glasses, and get them done correctly. To be honest, I think they are miserable beings. Not a single one of them seemed to enjoy working there. Perhaps that location gets a disproportionate amount of jerks coming through, and they are just burnt out from it. Or maybe it's something else that wasn't readily apparent. Whatever the reason, it's not my problem, and it's no way to do good business. read more

I had a decent experience when purchasing my Frame and lens here. The problem came about a few weeks later when my doc adjusted the power on one lens. I walked into the store and was helped out by the retail manager John. I know Lenscrafters have a one month exchange policy no questions asked. I mentioned my need and also told i got my glasses about a month ago. John looked up my records and indicated i was not eligible for any free exchanges and also said he will not be able to just replace one lens but had to do two. I was quoted $292 after insurance. Since this came as a shock and thinking maybe this was the norm, i decided to shop around. Among other retailers i called (all of them agreed to just replace one lens per my need), i also ended up calling the Lenscrafters at Watchung. They looked up my records and said, i was eligible for a free exchange and could take care of it for me if i stopped by. I went from almost paying $292 to $0. This is a critical error on the bridgewater managers part which is extremely inexcusable. $292 is not cheap. I was super impressed by the care given to me and others (i watched while i waited for my lens) at the Watchung branch. I will go there for my future needs. read more

The assistants and staff who work there are SO rude and nasty. It's such a shame because the Bridgewater location is just a stone's throw from my job and I absolutely love Dr. Vaccarella. I used to see him at the Rockaway location when I lived in North Jersey and have been a loyal patient for sixteen years. The staff at Rockaway are so polite and pleasant. Definitely not the case in Bridgewater though. In fact, I've been dreading scheduling an appointment at Bridgewater because I don't want to deal with the rudeness. They gave me such grief over health insurance and scheduling additional appointments. I might just suck it up and make the trek to Rockaway because I haven't seen Dr. V in 2 years and desperately need new contacts. read more

My wife and I went there Apr.2014 to have (4) pair of Px Progressive glasses filled. (2 pair each-regular and sun). We both selected frames and were measured accordingly. My wife's glasses were done in 2 1/2 weeks time. Her standard glasses were incorrectly fit and measured thus couldn't see out of them. Had to re-measure and send back to lab to start over. Sunglasses were ok. Now for me....My glasses took 3 weeks to make whereas I also couldn't see out of them. They then told me they made a mistake and the frames would not allow for proper field of vision so had to reselect another frame and start over. Another 3 weeks. As for my sunglasses, they called after 4 weeks to say they also needed a special lab and that it would take another 2 weeks. So didn't have them for a trip. A $50 credit was offered for my inconvenience. 3 weeks later the glasses arrive. We spent $2000.00 for (4) pair of glasses, with a full year warranty,. Scratch, breakage, whatever. Just last week (Mar. 2015) go back with my sunglasses broken and they tell me that the purchase date was in 2014 and that they are NOT under warranty regardless of month of purchase. They also told me that I needed to bring a piece of the broken glasses with me for proof. Really??? The lack of accountability and sheer lack of management & profession is appalling. Buyer beware!!! Do NOT GO TO THIS STORE. In fact suggest to not go to and LC store. This store and it's management team are a total JOKE! read more

Echo some of the other reviews about poor customer service. Brought my daughter's prescription in to get new glasses. Not greeted, finally someone came over and pointed us in direction of kids glasses and said she would be right back to help us - then she promptly sits down with another customer (??). We stand there ..waiting...waiting...with three pairs of frames and my insurance card in hand waiting for someone, anyone, to acknowledge us. Finally I had to go up to the desk and ask if anyone could help. What seemed like 2 hours later when we finally Get thru the entire process is when we are told it's no longer glasses in 2 hours, will take a week. At this point was beyond aggravated with the whole experience but had already committed my time to this and my daughter liked her new frames so we finished up and vowed never to return. read more

The doctors are really nice and even the young assistants who do the preliminary exam are really pleasant. Then you get to choosing and ordering glasses and it all goes downhill from there! It took us 2 hours to order 3 pairs of glasses, since the salesperson could not work the iPad and had to keep re-entering the information. She insisted it was a new computer system. Even my 15 year old son asked why she couldn't just write down the info and then enter it into the system when the store wasn't busy. Then she kept adding charges on, so if you weren't paying attention, you could wind up paying a lot of out of pocket costs for something that is completely covered by insurance. I think I could have bought a house or car in less time. Not to mention there was nowhere to sit and it was at least 100 degrees in there. I had to keep walking out into the hallway to cool off and stop myself from screaming at her. Ordering a pair of glasses shouldn't be so stressful! read more

This is a great store. Management very involved, and everyone else I have ever dealt with is so helpful and pleasant. I have NEVER experienced any poor service. Tonight was at least the 4th time I've been there...and I would keep going back again, without a doubt. Thumbs up to Tracey... you're the best Sandy land...can't wait to get my glasses. read more

Such horrible service. They are rude and nasty at the reception desk. I didn't even wait to see the doctor because we decided we should not have to deal with that kind of service . My husband asked a simple question regarding insurance and instead of explaining it to him she just handed him a refusal form and was masty a about it. Our first time there and definitely our last. read more

The staff is so rude, I will not give them our business. Walked in to ask a question about a prescription from another lenscrafters and the girl starting yelling at my son, yes yelling, why are you asking me that question we don't do that here, never bothering to mention the people sitting right next to her were the eye doctors desk. I went back in to talk to someone else at the eye exam desk, and they explained they are all independently owned & could not access a prescription from another store, I appreciated the explanation. Why couldn't the first women have explained that instead of being rude & insulting... No matter how dumb you think someone's question is, be polite and explain. Don't know how they stay in business... read more

I have never had my eye exam done here but have had very good service in purchasing glasses over the past 10 years. I feel it depends on the person though. I was extremely pleased with the service I received from Leanne recently. She was knowledgeable, helpful and pleasant! read more

When I arrived for my "free" eye exam, per my EYMED insurance plan, LensCrafters in Bridgewater fraudulently stated that my EYEMED plan has a $39.99 "co-pay". I stated that my EYEMED plan does not have a co-pay and the girl at the desk then changed her story and said "ahh - the $39.99 is for the eye exam". I once again stated that my EYEMED plan includes a comprehensive "eye exam, with dilation as necessary", with $0 co-pay. When confronted the second time, they changed their story once again and now, accurately stated that the $39.99 was for their "retinal imaging" exam. I asked when did I say I wanted to purchase their 'retinal imaging" service? She then relented and said "oh - you don't want it?". CORRECT - I don't want it. I want normal dilation! Can you do that? She finally said "yes". They were knowingly scamming me - trying to get me to pay for something I did not want and did not ask for. They twice misrepresented what the $39.99 was for - knowingly. This is a scam. My wife already fell for it last week so I was prepared. She came home to tell me the free exam cost $39.99?? I must say I did ultimately receive a thorough, professional, eye exam from their optometrist - he was great. Later - I was once again lied to by LensCrafter personnel. I asked what the warranty terms are for their frames and lenses. I was told, by two different reps, that there is no warranty on the frames and lenses and that I needed to purchase their protection plan if I wanted coverage ($35 I believe with a $25 co-pay for each incident). To make sure I understodd what they were saying - I said "so, if I were to leave this store with my new glasses and the lens fell out, or the frame arm fell off, I would be out of luck?" I was told twice - YES, without our protection plan. I was incredulous that no warranty was being provided on the lenses and frames and had to asked a 3rd and 4th rep before I was finally told "yes - there is a 1 year manufactures warranty on defects". So - I get it - they want you to buy their retinal imaging services and they want you to buy their protection plan. However, they blatantly lie to get you to do so. This is fraud. read more

Beware - they take 2 hours to do glasses. I needed a new pair rather urgently. The only reason I went to LensCrafters was due to their ad that they will make glasses in one hour. When I arrived, someone immediately asked for a copy of my prescription. Then said "no problem". I proceeded to look for and find frames, was then sent to a tech who looked at my prescription again. Again "this should be no problem". Was Measured, paid etc, then told they could not do glasses today. Just under 2 hours until closing, so I should have been ok. They brought the manager over. She told me all LensCrafters do glasses in an hour except this one. Their lab is not on site. I find myself very angry about this. Multiple opportunities to tell me glasses could not be done today, but no one told me. No sign was posted. I found this deceptive. Now i have no glasses and no more time to go elsewhere. There are other eyeglass shops close by that I could have used. The staff was pleasant, but I will not go here again, and recommend others to find another place. read more