The customer service was excellent and they greeted everyone who came in store. Took time making sure everyone was satisfied but did not take away from other customers. I was very impressed with Meagan from the Enfield store as I was having insurance issues and she help out so much. 10 stars Meagan. I recommend lens crafters in Enfield to anyone . Thank you again Carol B read more

I wish I could leave zero. The manager is very unprofessional and rude. This is why supporting local businesses needs to become a thing. If you don't return defective glasses within 30 days oh well. They refuse to back their product. What a waste of money and time!! read more

I had an eye exam because my prescription was 10 years old. The on-site doctor was very good with cool hi-tech equipment. I got my glasses an hour later and they were fine. Still fine a month later. I spent about 135 dollars out the door. I convinced my wife to go there and she got 3 pairs of glasses but one was made wrong. 10 days later she got the glasses fixed but was still not 100-percent satisfied. She spent about 800 dollars. The process of dealing with the bad pair of glasses was not very pleasant. Their basic attitude starts with "we don't know who you are or what the problem is" and then moves on to "I don't see any record of this in the computer" to "we can't let you pick up a lens from another store" to "that guy is not here today" and eventually a hard-fought resolution. You need to camp out in their office if you want things to move forward. read more

extremely unprofessional service. Waited for 45 min standing because there is no where to sit. I arrived before 2 other customers and both seen before me. Not sure why I was just there for a simple eye exam. This place should be closed just like all the other sores in the Enfield mall. I would feel better going to Target from now on. read more

I strolled in at the last minute and asked if they could fix my fussy, wire rimmed glasses. They were very nice about it. They fixed them in a remarkably short amount of time. The associate told me I had a lot of wear left in them, instead of trying to sell me new ones. They also gave me a new case, because the old one was broken. Everyone was so nice. read more

I keep seeing commercials about Lens Crafters one hour guarantee. This store does not guarantee glasses in an hour. BUYER BEWARE! Also, they did not extend their holiday hours. Which seems silly, since people are still shopping in the mall. There were quite a few people in the store when we left at 830. I am sure they are losing business. My friend needed glasses right away. She had lost hers and was having problems driving. She is an incredible mom, working, shuttling her 3 kids from place to place. She had a little spare time and since her daughter wanted to go to Macy's, she decided to get her glasses. She was really excited about getting her glasses. We all went in the store. The sales person who helped her name was Ray. He was not the quickest person. She was very patient with him. She told him she had left a discounted sales flyer at home. Could they honor it? She wasn't sure the amount. Ray said no, they couldn't. They did not have any extra. He was going back and forth between customers. We got there around 730 or 745. I left and came back. I thought they would be making her glasses by then. NOPE! I have to give it to my friend. She was way more patient than I would have been. So she is talking to the guy and he tells her THEN that they can't do her glasses tonight. She got there to late. HUH. She was asking and basically begging for her glasses to be done tonight. She does not go to the enfield mall often, if ever. So she really needed them tonight or she didn't need. She cancel's her order. We find out during this incident that LensCrafters are liers. One of the other sales clerks tell us the machine shuts down at 730. Lie number one, the lab manager said he started to shut the machine down at 8. I ask him, it automatically shuts itself down at 730. Lie number two, he said YES IT SHUTS ITSELF DOWN. That was it. Lie number three, when my friend ask for a discount because she forgot her's at home ray said there wasn't anything he could do. At the register she noticed a $50 off coupon. Nice Lenscrafter, very nice. The only person who was any help was Michael. We were both quite upset. I know my friends schedule and its impossible for her to just hope on over to Enfield to get her glasses. It irritated me that Ray the sales person said to her she didn't say she wanted it in an hour. Seems like slow Ray is now quite with the rebuttals. Very rude now, so is the other guy in the grey sweater's vest. Who said he wasn't comfortable giving me his name!!!!!!!!!!!!!!!!!!!!!!!!!! What??!?!?!?!?! They are a but of Scrooges. Since they were so misleading, my friend does not want to give her business to them again. read more

Although the Doctors office is on top of things, the service I received while getting the measurements for my glasses was slow and they seemed to not know what they were doing. I will say in past visits they were much more helpful. It could have just been the staff on this particular day. read more

Shitty service and attitude with employees. I've come two times in the last week looking for glasses and haven't got any. Both times all I hear while I'm looking for glasses is the employees bitching about a customer that either called them or came in. They're too incompetent to figure out their own system so I left without glasses both times. Today when I came in they talked about me loud enough to where I could hear them about how I already came in the Saturday previous and how they couldn't help me so they don't know why I'd come back. Don't come here there are a few other places in the same town that are so much better quality and the employees are at the very least respectful. Lazy, rude employees even the manager. This is the first review I have ever written I've never been so disgusted with any other establishment no matter where or what. All I did was try on glasses and try to get lenses for them nothing difficult. read more

I'd give a zero if it were possible. Went here specifically to get an eye exam to order glasses and contacts online. I said this specifically to the person who scheduled the appointment, as well as the doc. Was charged $50 even though my insurance plan covers eye exams. Then I go to order the glasses online and I'm told I don't have all the necessary info. So I call and speak to the rude office manager, Caitlin. She said the info I needed would be an additional cost as it's handled by the optician, even though I specifically stated that's why I was coming in for the visit when I scheduled. When I asked why I wasn't told this when I scheduled she said they assume people know this. And as if all of this weren't bad enough, they do not follow HIPAA privacy guidelines. The office manager gave me details about my exam over the phone without verifying my identity or even my birthdate. Not to mention the entire day's schedule with patient names and date of births are displayed clear as day on the huge computer monitor that is in the exam room, where anyone sitting in the exam room waiting for the doc can see clear as day. Having worked for several doctors, please save yourself the frustration and go to a real doctor's office, where the staff handles patient concerns and follows protocol accordingly. read more

Had a fine experience here. My fiance needed a new pair of sunglasses and had a valid RX from his eye doctor. We went in, picked a pair and had little trouble having everything arranged by their customer service reps. The process didn't take too long and there was no up-saleing or anything like that. Once the sunglasses came in 5 days later (special lens shapes require them being sent out) my fiance decided he didn't like them and we went back in to exchange for another pair. Again, no issues- we picked a new pair, the customer service rep processed the exchange and the partial refund, and glasses were ready the next day. No issues or hassles. We have every reason to return here if we need another basic pair of sunglasses or second pair of eyeglasses. Bonus of it being in the mall is that there is barely anyone in the dying Enfield mall so there's never too long of a wait for service. read more

Spent 1.5 hours getting 3 pairs of glasses (2 sun, 1 regular) totaling $938. Next day i get a call that the salesperson recommended the wrong size frames and lenses so only the 1 pair i liked the least could actually be made to my prescription. I go back to get a refund and another sales person is lethargic has to refund 1 pair at a time costing me another 25 minutes standing at the register. This Lenscrafters should be closed and those people laid off and only allowed to work at McDonalds. read more

Very bad customer service. I won't even give one star. The assistant manager Samantha is rude, impolite and literally threatened my husband and I when we were there to pick up my glasses. She attended a customer standing in line behind us before us. She knew the reason why I was there. She knows my name and the issue I had with my glasses. I went to LensCrafters thinking it's a better company and gives you superior quality products. But no, I was wrong. First I ordered a Ralph Lauren frame with their MVC lenses. Samantha had the wrong measurements done. I was seeing the iPad whose shape is rectangular which we all know looked like a trapezoid. The reason that was given to me by the manager Zela was that the MVC lenses has very little area for reading so that's why I needed to get their top of the line lenses for better reading. Basically pay more money. Which I did and they ordered me new lenses.. I picked up the glasses and within weeks the anti reflective coating started to come off. I couldnt go immediately to complain ( my mistake). Well, they ordered me again new lenses. I picked up the glasses( trusting Samantha again) and go to my car. As I was about to start the car my husband who was waiting asked me if I inspected the glasses before I picked up. I said no and said I trusted the sales person. I take my glasses off and check the coating closely. It had a tiny little area of coating pealed off. I go back immediately inside and asked Samantha to clean my glasses as I did not want to clean it myself. She sprayed her cleaner and cleaned it with her cloth. As she was cleaning more and more coating came off. She now blames me for it. As Zela the manager wasn't there I had to see her another day. Now being frustrated by multiple trips to the store and paying so much money and getting nothing out of I requested for a refund. Zela denied to give me refund and was ready to give me their one hour replacement lenses and deliver to my home. And order the Varilux lenses I originally had (after MVC lenses). But I wasn't convinced and wasn't sure if I would get quality product. Called up their customer service but no help. Filed a dispute with the credit card company but no help either. Finally, decided to take the offer from the manager and pick up the glasses (after 4 month ). But well the glasses were the same with defective lenses and Samantha being rude to us. She won't honor the offer by Zela( now no more the manager). Now I have to wait for the new manager Andreas to call us and inform his decision. I'm wearing an old pair of glasses which are more than 8 years old from Target optical which has no scratches and anti reflective coating intact. read more

Anyone else has REALLY bad customer service with Lenscrafters?:-( Sept.24th I called to say I broke my glasses, and since I had paid for the replacement package they would order them for me. I called the next day and I was told it would take 2 weeks since the location that had them was doing inventory. Really?! Ok I waited..2 1/2 weeks. Called, and well, the order will go in now, they should be ready in another week. I called back the 4th time and they will be here Saturday, Monday (today at the latest). The same women said she would never say that and they should be here Wednesday at the latest!! Uggg. I will NEVER use them again. They basically said I lied. My husband heard the conversation and had witnessed the many phone calls and the dates they said they would be ready and told her we wouldnt pay the extra for the glasses.It has been a month! She denied ever saying they would be ready etc etc. ...how can companies like this survive? Surely I am not the first to have had this happen! read more

Lenscrafters was great! I met with Khalif who fit and ordered my eyeglasses (2) pairs (this time) and I love the glasses. Since I could not get accustomed to the tint on the sunglasses, Lenscrafters honored their 30 day "Happiness" guarantee without issue. I returned the sunglasses and the staff was very helpful in changing the tint of the lenses. I have purchased 3 pairs of eyeglasses from this Lenscrafters. Each time I have been thoroughly satisfied and happy with the end results. Not to mention you can go back for free adjustments. read more

Worst experience I have ever had with an establishment. I have had glasses for almost 7 years without a problem and this year I thought it would be no different. I went into my scheduled eye exam at this LensCrafters only to realize that they had hired a new eye examiner. I knew from the start of my exam something was up. I felt rushed through and not understood when responding to the questions she asked. I later finished the exam and felt optimistic that I would pick out a pair of glasses I liked and that it might turn out fine but, I was soon mistaken. I went through the normal routine of checkout along with the slow motion staff they seem to have in there. A guy literally worked in slow motion when ringing up the order! Finally after my glasses were complete I picked them up only to realize they were way to strong in the lens! Strike one had been struck! I brought them back and had no problem having them fix them. I was then fine for about a week and strike two struck! My lens literally cracked about 1 centimeter and a half starting at the right nose piece and across the right lens. At this point I was thinking about what kind of fuck nut could mess up a pair of glasses a second time! I brought them back and once again my lens were fixed free of charge and I told myself there was no way in the world these people could fuck up a third time but sure enough the lens must have not been cut right or were to tight in the frame or something but they cracked again about 2 weeks later. I said fuck it ill just deal with and i'm here now about a month before my next eye benefit and trust me, I wont be back here!!! read more