My son ended up with metal fragments in his left eye on Tuesday. We were able to seen in your west…read morehartford office on wednesday. After all the check ins we were seen by a dr. very quickly they entered his eye with medical tools without much communication regarding what would be happening in those moments. It was FAST. Only some of the fragments were able to with what seemed like some ease. The dr we had needed to then dig around deeper under a different layer in the eye which he stated while as he was pursuing the remaining pieces in the deeper layer. My son felt this and communicated the pain notably to the dr. Unfortunately my son suffers from Vaso Vago Syncope, which we both said at that time and became very light headed lost all his color and stated he felt he was going to pass out. A break was taken and an additional attempt was made to dig deeper shortly after but without success. We were wrapped up pretty quickly from there and told that he would could experience some pain following the wearing off of the numbing drops. We did ask for an additional drop so we could make it home without pain. This was administered because my son stated he was already in that pain. The drop was applied and ointment/sav of antibiotics was given along with an eye patch. A follow up procedure was booked for Friday, two days later, which we haven't attended just yet, its tomorrow. However, my son has deteriorated since then (today is Thursday) he cannot have a single shred of light hit his good eye OR his bad eye. Light to the good eye shoots off pain to the bad eye and it's entire socket. Today we had to complete HIPAA paperwork over text before I could assist him by communicating on his behalf. He did this, barely 5 documents, couldn't see. We attempted together to both speak to a nurse or one of the Dr's there to attempt to communicate all that is being experienced and the pain that he is in at this stage (the night and day after initial procedure - so Thursday). IT IS SHOCKING to spend an entire morning of calling and not being put through to an actual medical professional. Not a staffer at the desk....a nurse or a dr. We were told refutably and undeniably that we would not be able to speak to anyone out side of the people answering the phones in the office at the front desk, that "maybe the Dr would see their messages but it doesn't guarantee a call to us". So we are still waiting for this which doesn't appear to be forthcoming. In the meantime he's deteriorating even more and needed something for pain at this point. Called them again and this time asked for something for pain however we were met with "oh, we don't give pain medication to our patients, the drs are not allowed to prescribe this. We will have to send out a request form to your PCP and you will have to follow up with them". At this point I had to cancel the rest of my clients and drive down to the PCP's office to check out if they sent the form. The staff at our PCP's office seemed to reel in their heads while they themselves were trying to understand how a surgical eye center could perform such and intensive procedure in an office there without being able to support potential repercussions of such procedure without having ability to provide an RX for pain? They gave an RX for antibiotic? The form did ultimately get received and our PCP gave our son something to help ease his pain but what in Gods name is happening here? You can knowingly leave a patient in this position and call it game? I tried to call again to the eye drs. once more a few minutes prior to sharing this information. I wanted to see if now that we have a completed HIPAA if could please speak to a nurse about his current condition or a dr. I was told "NO" "unfortunately, no. We do not have the ability to allow you speak to anyone, there is no one that can do this for you. You do have your appointment in the morning tomorrow here and you can opt to not come but if you do that WE ARE NOT LIABLE so you know, it would be on you" So here we are. In a basement. No communication, no help, no service. Only help from our own PCP who can do nothing more for us. I am not the type AT ALL but a visit to a lawyer will be forthcomin

I went to the West Hartford office two weeks ago and was advised to reschedule my lazer eye…read moretreatment as it was too long of a drive home as my ride had a work commitment. I was told at that time,that West Hartford was the only office doing such procedures. My ride was confirmed and the appointment was set for Tuesday. But because West Hartford was too far a drive ho, they booked it in Enfield, an hour and half from home. Then when I got to Enfield, I was told that a lazer treatment was to be done in both eyes. I was well aware that this Wes not correct and after a few back and forth, the assistant did reread the instructions and admitted it was only for the right eye. I get the impression that it's all about the procedures and not the patient's needs.

Nice young lady So kind reminded us of a discount they treat you like family kindnessread more

Would give zero stars if I could. Lied to me several times about the arrival of my glasses. Said…read morethey sent them out twice only to call back a few days later saying they never sent them. Every time you talk to someone you get a different answer. Incredibly disappointed. Do not go to this location if you want accurate information and good customer service.

Stopped by today for the promotion // for the free eclipse glasses in preparation of next week. The…read moregentleman who helped me was friendly and I was afraid to ask for two pairs and so I just asked for one and anyway he hooked me up anyway. I don't currently need glasses but if I do, I'll come by! This place was clean & it seemed there were at least 3 associated there to help out customers which is impressive for 12:00 noon on a Monday. Thank you !!

"Judy in disguise, well that's what you are A lemonade pie…read morewith your brand new car Cantaloupe eyes come to me tonight Judy in disguise, with glasses" (From a 1968 #1 hit by John Fred & His Playboy Band) I've worn glasses ever since I couldn't clearly read the blackboard in second grade. Every time I get a prescription for new glasses I seem to go through the same tedious song and dance about extra charges for this, extra charges for that, reasons why accepting my insurance is a bad idea (because their "Sale specials" are cheaper) etc, etc, ad nauseum. All of that changed today when I walked into the Warby Parker store with a prescription from my eye doctor, and walked out with an order for a new pair of progressive glasses in a spiffy blue/black wire frame for just $395. I interacted with no less than three people - Kate, Adam, and Mark their optometrist. Kate asked me a bunch of questions about my frame preferences and directed me to the frames I wanted, Adam checked my prescription and made sure the frame would accommodate the thickness of my progressive lenses, and Mark took the measurements to be sure the lenses lined up where the center of my eyes were, It was a very pleasant experience. All three of the staff were polite and a pleasure to deal with. Within a few minutes of leaving the store I had already been e-mailed twice. Glasses should be ready the first week of April, and that's pretty darned speedy service!

I want to excuse my accents for leaving the comment that I left before on that day. But we both…read moremust have been overworked. That lady, sweetheart, her employees are golden. Louis will always be my guy. He needs to be promoted. Thank you for the good quality that I invested in my glasses. I will never forget to guys and I will see you next year as a regular

So I have been using another place for several years, mainly cause I don't always want to deal with…read morepeople. I'm glad I came here today! I had my exam done here a few months ago, waited on glasses as I just purchased some elsewhere, my luck changed lost both pairs I had and needed to get some. I walked in and met Courtney, amazing personality, super friendly!! Explained my little dilemma we both laughed. She helped me pick some frames, which I appreciated cause I suck at it. The other guy there too also chimed in so I'm confident I got the right pair.. (ended up getting 2 pairs, plus sunglasses due to the amazing sale). Who can argue with 40% off extra pairs. She clearly recommended the insurance after she heard how I lost my pairs, I laughed then took the insurance cause my spouse would kill me if I lost more pairs.... Check it out if you need glasses, and shout out to Dr Mary!! She's also amazing I found my new store, I'll add photos when I get my glasses but go talk to Courtney if you need glasses or contacts!

I love that they have Pair eyewear that you can try on vs. online only. Erin was very helpful…read moretaking and placing my order. We'll see how it goes when they're ready in a couple of weeks.

If I have a scheduled appointment, why am I still waiting to be seen by the Dr an hour later??? But…read morewait there's also 2 ppl before me! I read the past reviews and they all pertain to Dr wang and how she manages her appointments. I'm at this location only because my store closed in Bristol and my records transferred here. Never again!!! I hv been w this company many years and followed the business in various states, so I know this is not how Americas Best operates. DO BETTER Farmington location, but u won't see me again.

They were disorganized and screwed up my order (causing it to take twice as long) the first time I…read morecame in and now I've come into pick up my glasses and they told me I need to wait a half an hour. I explained that when I called they didn't mention a wait and I have told and told them when I arrived that I was in a rush. They chose to ignore me and help people who required more lengthy assistance. Then another person comes in and they told the next lady it would be a few minutes after telling me a half an hour. Screw this place.. I spend a lot of money here (gold card member) and I might never come back I'm so pissed. Oh and I just got the glasses and they are the wrong frames so I have to come back a third time....lovely...

Looks like they have been horrible for years. Placed order Jan 3. 2 weeks max. 3 weeks later…read more Please be patient. Oops glasses broke. No. Lens in China not going anywhere due to corona virus. We'll change to another in stock lens. Yep. 2 day express shipping. Nope. 3 business days. Where are they? Who knows. They are very nice. But so incompetent. Another week and I'll get a refund. Why is IF Penney closing. Hmmmmm.

Very well maintained mall. I am from Michigan and my boyfriend lives here in West Hartford and one…read moreday when he was at work I went shopping here and got here around 10:30 and it wasn't really busy which I really liked. All the malls in Michigan are mostly empty and this mall had a store in every thing and they are still adding more! I got me some Lululemon and all the workers in all the stores were amazing and very helpful to me and some amazing chocolate from this new place that just opened up and got me some new underwear from PINK

One of the more popular malls in the area. There's a variety of stores to shop in and there's…read moredefinitely something to suit everybody I come for the sales and the bargain deals! Download the apps for the stores and start earning!

Let me preface this statement by saying I've been going here for many years, so I've had many an…read moreexperience to draw upon. The HIPAA violations are numerous, and the distasteful way the desk staff talk about patients when they don't think we are listening are disgusting. 1 out of every 2 visits are fraught with error in both contact order and appointment. When they are good, it's because they are actually doing their job, not going above and beyond to exceed your needs. As I sit and listen to unprofessional staff next to their cheap coffee maker - I've hit my ceiling for ineptitude. I will be making a call to a regulatory body about this. It's sad I have to look for another doctor because this office is convenient. Reasons to come: location and hours are hard to beat. Reasons not to come: unprofessional staff with observed attitude problems. Many appointments not met timely, (sitting an hour past your given time), contact order not shipped to correct address, and then being lied to about it being ordered when they were not. (Waited x2 1/2 weeks, was told they are on the way, and when I came into the office for another visit an honest staff member told me they were never ordered), noted HIPAA violations, as in patient data seen out as well as patient prescription and diagnostic data being printed within the exam room, and very loud probing questions at the desk when the reception area is an inch from it (I really don't need to hear other patient issues, If I wanted gossip I'd choose a different venue), desk staff constantly on their phone, the list can go on. Come here at your own risk. Formal Regulatory Complaint: 11220761

Top notch service here. This is my go to spot for all things related to my eyesight. I've tried…read moreothers over the years, and nobody has compared to this facility. I've received excellent advice, correct and accurate prescriptions, fantastic service and prompt call ins when compared to my appointment times. It's a comfortable office that's updated and well appointed. All staff are friendly and knowledgeable. I won't go anywhere else for eye examinations. And since they take most insurance plans, it's affordable to boot. Highly recommended.

I saw someone buy 4 packs of mega bbq sauce, very American coded…read more Costco is always a good bet for non perishables as someone who lives alone. I typically get toiletries, cat food and litter, and skincare. Their brand of cat litter is pretty great but kind of dusty and the cat food works with my boys. Always worth the money! I will say- my hometown Costco is two floors so I do feel this location is a bit cramped. Check out is an absolute nightmare. There should be a separate section that's for those preparing for the apocalypse with their entire family on the shopping trip. The staff is always friendly and helpful

Not a bad Costco even though getting through the horrendous lights near Target and the highways…read morehere are a bit testy to say the least. This is a mid level Costco and we found parking no issues on a Saturday. Layout is similar to other Costco stores and lines move pretty fast. Not top tier Costco like the newer Lyme one.