Dr Erin Keim OD was phenomenal. She went above and beyond and my little boy loved it and he…read morenormally hates the Drs office. She was playful, interactive, and she was very informative with us parents. I couldn't have had a better experience!

Fantastic. No other words needed! Great service from start to finish re cataract surgery. Thorough…read moreand empathetic physicians.

My eyes tend to tear up and blink a lot during exams, and I've had doctors/eye staff in the past…read morewho had no patience for that. These ones are so nice and patient that it made the experience of getting my eyes checked pleasant! They also went into detail explaining what they were checking for, and even showed me what specifically they found in the optical pictures and what that meant for me. Would definitely recommend. Their selection of frames is a little on the expensive side, but that's the only even potential negative I can see.

Being new to the area, I was looking for a new eye care facility. From the moment I made the…read moreinitial phone appointment to the actual visit to checking out, everything was super easy and everyone was super easy. When it came time to checkout, everything was explained in easily understandable terms. The staff was super friendly and extremely pleasant to interact with. I highly encourage anyone looking for a new eye care facility to give them a try. You won't be disappointed.

Arrived at this location as a walk-in about 1100, 08/02/2016. I had read the Yelp reviews before I…read morearrived, and was not expecting much. I left greatly surprised and very pleased with my customer experience. I had been shopping for optometric service in the Greensburg area and have been less than pleased with every place I have visited, except this one. Friendly, communicated well, quickly made a same day appointment, skilled tech, awesome doc, left after 1 hour or so with an exam, Rx, contacts, a very fair price and the rest of my day intact. Note: I did not get glasses, and was told that lens services are shipped to another location, AFAIK this is pretty common in chains, but I'd expect it to take a return visit, and in general add time to the services rendered. While I cannot speak to the veracity of the other reviews of this location, I do see that they are a few years old. If they were in fact correct they in no way reflect current operations, and my experience was as positive as the other reviews were negative. Caveat emptor, of course, but it looks like they have really upped their game, and as a satisfied customer, I think they should feel proud about it.

My glasses were damaged so I choose to have a remote exam. There for an hour and half and still did…read morenot get the exam done. So under staffed it is obvious the bottom line is more important than customer service. So unless you have hours to waste my advice is find somewhere else.

Simply filled my eyeglass prescription since it was nearby where my husband went to physical…read moretherapy. Recently, I stopped back to have the glasses adjusted...strangest thing I have ever seen in my 56 years. I was made to stand at the reception desk while the receptionist carried my glasses to the technician in the back. (whom I NEVER saw!) she was the go between and would give them to me to try. No mirror, no chair, nothing, very odd! Just stand at the desk in the middle of everything in tge lobby. Then after a few back and forths the receptionist said look at tge arm it will most likely break! I can GUARANTEE I won't be back. WALMART actually has much better warranty, customer service, and knowledge. Don't WASTE your insurance dollars! Signed UNIMPRESSED CUSTOMER!!

I have been going to the Eye Center for years now . Great place to get glasses. Dr Laughlin is…read morevery good and personable. Does not do unnecessary testing and you are in and out. Great selection of glasses. Staff is very friendly. I recommended the Eye Center for your next pair of glasses.

Excellent eye doctor - very personable! I have been going to…read moreFamily Eye Care West for at least 6 years - I've always been treated with the greatest of respect and care. Dr. Jan is great - very efficient and extremely easy to relate to. She spends as much time as she needs to give you a thorough examination, not just a set amount of time. I would highly recommend Family Eye Care West - come join the "family"!

Dr. Jan is the best. They were having some technical difficulties with equipment at my last visit…read more She and her staff were very respectful of my time, and made sure I had a thorough exam despite it all. I always recommend Family Eye Care West. You won't be disappointed!

Unfortunately this is a Premier Provider for VSP Insurance. I came in on Sunday and waited 30 min…read morefor zero help and came in again on 2/25/20 at 11:00 AM E or so and waited 40 min and only one person able to help customers and one employee on phones. No help, understaffed. Westmoreland County needs a Warby Parker! Reality, I wanted to use my insurance because it is very good coverage but at the end of the day I am willing to pay out of pocket for quality service! I will NOT be returning and would suggest to anyone thinking that you can get in and get out...before walking in...if you see only two employees working and any customers Don't Go...you will be ignored. Oh the biggest convo going was how the one employee was going to have to work until 7PM w/no one else! Sad...

The staff at this location is very helpful, and knowledgeable. The optometrist was thorough, and…read morecommunicated my exam results in detail. The sales/techicians staff is very good, and friendly. My only complaint is this location does not have the same equipment that the Pittsburgh location has. I'm not sure what the machine is called, but it takes digital pictures of your eyes so you don't have to have them dilated.

Eye doctor was very nice easy to talk to. Fast service, knowledgeable, Very nice frames and…read moreaffordable.

I hate coming here because they always want me to have eye drops when I don't want eye dropsread more

This is a cataract merry-go-round farm. In the exam room for 4 minutes, when asking questions,…read morereceived the proverbial "there's no guarantee", handed a brochure and told to read it then call for an appointment after choosing a payment option. Went for a second opinion and received explanations to make better decisions. Much better options within 5 minute drive from this farm.

Honestly, terrible customer service. If you are looking for an eye doctor look elsewhere. Try to…read moresort out an issue and seemed like it was more of a nuisance for them than concern for the patient or sympathy for the miscommunication.. not a good experience. I am not surprised their rating is so low.