My eyes tend to tear up and blink a lot during exams, and I've had doctors/eye staff in the past…read morewho had no patience for that. These ones are so nice and patient that it made the experience of getting my eyes checked pleasant! They also went into detail explaining what they were checking for, and even showed me what specifically they found in the optical pictures and what that meant for me. Would definitely recommend. Their selection of frames is a little on the expensive side, but that's the only even potential negative I can see.

Being new to the area, I was looking for a new eye care facility. From the moment I made the…read moreinitial phone appointment to the actual visit to checking out, everything was super easy and everyone was super easy. When it came time to checkout, everything was explained in easily understandable terms. The staff was super friendly and extremely pleasant to interact with. I highly encourage anyone looking for a new eye care facility to give them a try. You won't be disappointed.

I purchased frames & lenses and then waited ten days (as expected - thus began the range within…read morewhich I was told they would arrive). On the first day on which I was told I could expect the frames to be in-store with their lenses, I got a call asking if I would be satisfied with another color, perhaps green, although I had ordered gold frames. I asked for a full refund & an explanation of what occurred, instead. They told me that the frames were going out of production and that an Under Armour rep repossessed the frames that they had in-store. What I suspect actually happened is they just order frames off the grey web of resellers on behalf of their customers (adding 200$ to the price, for the "service"). Hence their inability to rely on their procurement process. I asked how I might track down another pair of those frames, they did supply me with a contact that seemed reasonable. The people there could not help me, much as I'm sure they couldn't help whatever receptionist or salesperson made the calls to try and procure the frames they had already sold me before they tried the honorable grey web - if indeed they ever did. I'd almost count this as a benefit, but the truth is the kind gesture of letting me get stonewalled by some megacorporation didn't really help me at all, it just wasted yet more time. Never happened before in my life. I've gone through a lot of frames, too. It felt remarkably like being scammed. If I wanted to buy something and never receive it, I'd just go to the grey web myself. By trying to get glasses here, I added 14 days of wearing broken glasses into my life, which has been some minor trouble.

It is a TRAVESTY to not have updated my review since Dr. Pusz took over ownership here! She is…read morejust the best and I would recommend her over and over again. She's made some really great improvements to the business too. I know she cares and has breathed some new energetic life into the business too. My eyes suck, they just do. So they're pretty tricky to work with and Dr. Pusz has always been very patient with me and my questions and concerns. I basically come in every time and say, I think I'm slowly going blind and she just reassures me that's not the case very calmly and I appreciate that. But if I do have valid concerns she will investigate the issue. She has sent me to some specialistists and done tests to just make sure everything is okay (which everything has) and I appreciate that care. The other thing I really like is their eyeglass selection. I definitely go for funkier glasses and while they absolutely have traditional frames, they have some really fun and funky glasses. One pro-tip too, if you like a pair of sunglasses frames, they can make those regular frames for you too! I've picked up some fun striped cateye Kate Spade glasses that are my absolute favorite I own. It takes a couple weeks to get them in, just a heads up. I will say it can take a while to get my contacts in. I get one-day disposable contacts and have a stigmatism. I'm not sure if these are a "special order" item or not. But it's taken up to 3 weeks to get them in and sometimes I don't think that far ahead to order more before I run out. So just be aware you will need to order contacts from them well ahead of when you think you'll be running out. The whole staff is very nice and it's easy to see why, it always comes from the top down. I'm so glad to have Dr. Pusz taking care of my eyes and I actually look forward to my visits to chit chat and catch up!

Came here for our annual eye exams and picked out our new frames. The optometrist does a thorough…read morejob and is very kind and knowledgeable. Then we came back when our new eyeglasses arrived. They made sure our new eyeglasses fit properly and that we could see well using them. Again, very kind and thorough. You leave with new eyeglasses, a new case, and a small bottle of cleaner and a cleaning cloth. Very positive experience.

Exceptional service and expertise. Doctors and staff are friendly, efficient and patient, willing…read moreto go the extra mile for full customer satisfaction. Highly recommended!

I bought my classes here for my five year-old son and I called the store prior to coming in. I told…read morethem the glasses had been broken and we had them for less than 30 days. He said it was completely fine to bring them back and when I got to the store, they said since they were broken, they wouldn't take them back. They said it was my problem that they were broken and that they couldn't honor their store policy.

Worth a road trip to Pittsburgh! Affordable, chic optical shop in a fab city with great dining and…read morecool things to do! I've been a war by Parker fan since they first came in the scene but only recently needed glasses ... they do offer an at home try on service but not all frames are available to try hence the recent trip to Pittsburgh - service is low pressure but friendly and helpful. Definitely check them out if you want chic frames at a great price ... I just wish more styles came in a a wider option hence the 4 stars and not 5

Adequate eye exam. Hard sell on contact lenses even though I prefer wearing glasses. I had lenses…read moremade for my own frames. I couldn't believe the flimsy and very cheap eyeglass case provided by Lappen. I would be ashamed to give out those cases.

Great service family owned cares about patients and staff. Flexible hours. Great selection of…read moreframes.

Eye doctor was very nice easy to talk to. Fast service, knowledgeable, Very nice frames and…read moreaffordable.

I hate coming here because they always want me to have eye drops when I don't want eye dropsread more

Friendly and professional staff, take most insurances, doctors are great, and frame selection is…read moregreat as well.

20 years and counting! Great prices and service! They are…read morevery busy. If you need eyewear soon, ask to be called if there is a cancellation. Even if you have to wait, it is worth it!!

I am incredibly impressed by the honesty and customer service at Eyeglass World. I"ve used them…read morefor years, and have been happy each time. This past time, I tried a brand new type of lenses and needed an adjustment when they arrived - the customer service was truly excellent. It would have been easy to tell me that I had to take the time to adjust to the new frames and not address my issue immediately, but they did not do that. They addressed the issue immediately and with such integrity, I was truly impressed and relieved. Super nice people, great selection, could not be happier.

My wife and came in to the Bethel Park Pa store for eye exams and new eyeglasses. An overall, very…read morepleasant experience. The were very friendly and helpfull