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    LensCrafters

    2.2 (48 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

    Services - LensCrafters

    Eyewear fitting

    Eye exams

    Retinal imaging

    Eye testing and diagnosis

    LensCrafters Photos

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    Recommended Reviews - LensCrafters

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    4 months ago

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    4 months ago

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    11 months ago

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    9 months ago

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    10 months ago

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    4 years ago

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    1 year ago

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    2 years ago

    The employees in here are so unprofessional and useless. The employees was just on there phone not trying to help at all.

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    2 years ago

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    1 year ago

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    3 years ago

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    3 years ago

    I was having trouble getting my progressives to work close and an intermediate distance. Very helpful..

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    4 years ago

    Nothing but good experiences everytime I've gone. Doctors are kind and so are lend crafter staff. Good customer service.

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    3 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    9 years ago

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    14 years ago

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    5 years ago

    Horrible experience - 6 visits to get the right contact lens prescription for my son. Would not recommend!!!

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    7 years ago

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    15 years ago

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    11 years ago

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    5 years ago

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    7 years ago

    Business owner information

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    Matthew W.

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    8 years ago

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    9 years ago

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    6 years ago

    Excellent customer service!!!!! I have no issues referring anyone to this location. Don't understand the negative reviews.

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    9 years ago

    I get all of my glasses here and have for several years. They always take good care of me and the selection is great.

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    8 years ago

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    9 years ago

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    7 years ago

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    Matthew W.

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    10 years ago

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    6 years ago

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    10 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - LensCrafters

    Review Highlights - LensCrafters

    Cohen and the rest of the team helped me through some difficult surgery and handled all of my follow ups in a timely, professional way.

    Mentioned in 2 reviews

    Read more highlights

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    Milan Eye Center - Milan Eye Center Snellville Eye Clinic

    Milan Eye Center

    4.4(20 reviews)
    0.1 mi

    Starting with the positive. Had an eye surgery with Dr. Niraj Desai. By far, this gentleman is the…read morebest, could not ask for anything more, a true professional and a master at eye surgery and his craft. However, everything billing-related has made this experience the absolute worst experience. This may come off harsh, but the fact is Milan Eye Center is incompetent when it comes to billing, and they refuse to take any responsibility. They hire a 3rd party billing company overseas, so every time you call their office to discuss anything "billing-related," you are automatically transferred to their overseas contracted billing partner. Why in the world would you hire such an incompetent company to handle all your billing? This is a multimillion-dollar eyecare practice. We knew this surgery would happen, and switched insurance plans as the new plan had a specific flat in-network $1,000 copay for each eye for Cataract Surgery. The total surgery should have cost $2,000, plus the additional co-payments for other doctor visits/eval pre- and post-surgery. Guess what? Milan Eye Center never billed UHC. At the last moment, we were forced into taking out a $5,000 loan from CareCredit to pay for the Cataract Surgery. To make matters worse, after the surgery, Milan Eye Center billing third party started sending bills for $3,900 for the same surgery. ; First of all. Milan Eye Center will NOT perform any surgery until the costs are all paid off in full, meaning you cannot enter the surgery room, hence why we had to take out the $5,000 loan. So a surgery that should have cost $2,000 with insurance ended up costing $5,000 + now they want another $3,900. Cataract Surgery is not $8,900, including insurance; the total to them should be $10,900? After the surgery, we spoke with the insurance. Milan Eye Center never filed it through them, even though they are in-network. After a year, we finally paid off the $5,000 loan we should have never had to taken out... and now they still want $3,900... As someone who has worked in healthcare, what this practice is doing is unethical and illegal. [Review 742] - 15th Review of 2025

    I've been going to Milan Eye Center for a few years and recently decided to have my cataract…read moresurgery there. From the moment I entered the surgical suite until I got back in my car, I was treated with care and respect. I highly recommend Dr. G Patel and his team. I could not have been in better hands!

    Photos
    Milan Eye Center - Brittany Moates, O.D. | Medical Optometrist

    Brittany Moates, O.D. | Medical Optometrist

    Milan Eye Center - Sagar Patel, M.D. | Cataract, Oculofacial, Reconstuctive, and Aesthetic Plastic Surgeon

    Sagar Patel, M.D. | Cataract, Oculofacial, Reconstuctive, and Aesthetic Plastic Surgeon

    Milan Eye Center - Milan Eye Center | Snellville Eye Surgery Center

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    Milan Eye Center | Snellville Eye Surgery Center

    MyEyeDr

    MyEyeDr

    3.0(37 reviews)
    8.4 mi

    Not very happy with the service I received today. I received a text that the reading glasses I…read morepicked up were ready. So i went during my lunch period to grab them. At the front desk, they asked me to put them on and everything was blurry at about a distance of 1 foot from my face. Additionally, I tried looking at my phone and it looked distorted in my hand, like it was bending. While waiting the 2 weeks to pick up the glasses I tried a pair of over the counter readers with the same script and had no issues. The only reason I went with these was because the Dr told me it accounted for an astigmatism. I let them know that I was unable to see properly and they took the glasses back to check. When the lady came back, she said, the prescription is what the Dr prescribed. I explained the issues with them and she seemed to blow me off. She said that I would have to be retested. I explained that I can only do appointments on the weekend due to the lack of timing requesting time off as this is not considered an emergency situation. Unfortunately the soonest appointment is April 20th. She scheduled me and said nothing. There was awkwardness at the counter and I asked, did you schedule me. She said yes. So I guess I was done since she said nothing and I left. It was a level of rudeness that I have rarely seen in a customer service oriented business. At no time did they express any concern or care that this mistake is quite inconvenient. They weren't pleasant, apologetic or sympathetic. Mistakes with orders happen, what upset me was the lack of customer service by the front desk staff. They truly deserve to be sacked. In fact, I spoke to the gentleman who helped me order them, who no longer works there and he mentioned that my experience isn't uncommon with the front desk staff. In fact he said the two woman at the front desk were part of the reason he left the company. I will try to resolve the issue with this company but ultimately, I have very little faith. If I have too, I will take the frames and go elsewhere and end up paying out of pocket for a new exam and lenses. I will update this post based on the resolution. UPDATE: I went today to pick up the pair of glasses to give it a few days of letting my eyes adjust to see if they work out. I checked google and yelp to see what time they were open. I get here and they are closed and it's, "by appointment only". Yelp even stated that the hours were updated a month ago. This place is absolutely garbage. It needs new management or shut down. The last 6 months of reviews are horrendous. They can't get their hours correct online and their front desk staff are like the mean girls club. Once I pick up the glasses I'm done. I will encourage everyone I know never to give this company business.

    Just read a few recent posts in this thread. Look at Google reviews…read more We are First appointment of the day 9:00 am. After 45 minutes, we still have not been called back. Also, no explanation was provided when asked why the delay. Business has recently transferred ownership and the service is noticeably deteriorating. UPDATE 7/18/23 The office just called me threatening legal action for publishing the photo of employees in a public area. No apology, just more attitude, as described by many reviews below. They hung up on me when I tried to discuss my experience with them. Follow up to post below. We left after no explanation or apology. But After a quick virtual visit online, that Doctor called in a prescription within 5 minutes to our local pharmacy. At first I felt inconvenienced by thinking about finding a new practice after coming here for over 20 years. Now, with the current customer service and the convenience of telemedicine, I wouldn't be surprised if this management team doesn't make it here. I must say that Dr. Christensen is phenomenal. He has always been fantastic.

    Photos
    MyEyeDr
    MyEyeDr
    MyEyeDr

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    LensCrafters - opticians - Updated June 2026

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