on 2/20/21, I went to have my eyes examined and purchased new glasses. I was helped by Kaitlyn, a very polite sales associate. She was very informative about the equipment prior to my exam. I loved the Tiffany glasses she had on and purchased the same frames for myself. She asked the lab technician if he was able to place my prescription lenses in those frames. He said yes. Two weeks later I went to pick up my glasses. They were too strong, My eye muscles were being pulled , eye pain, blurry vision. I took them back and was helped by the general manager. He examined my eyes and lowered my prescription. My lenses were ordered. A few weeks later I went to pick up my glasses and a female associate, with beige boots, informed me that I had to wait a half hour for the lab technician to cut my lenses and place them in my frame. I received my glasses and that same associate told me to wear them for a week. Day 2 came and I could no longer tolerate the eye pain/strain. My glasses were still too strong. I took them back and was helped by the general manager. He told me that "we already lowered your prescription, any lower and it will be where your old glasses are."He also told me "some people just can't adapt to change." I was pissed off by his comments and wanted to give him a piece of my mind but kept my cool. This was the worst experience ever and BAD customer service. I left my glasses there, as I had appointment to check my eyes again. This time the eye doctor informed me that they couldn't put my prescription into the chosen frames due to the frame/lense measurements. The same shitty associate, in the beige boots, helped me choose a frame,VOGUE, that the lab tech would be able to fit my prescription in. She also told me that I can go to another lens crafters to look at their frame selections. Today,4/15/21, I received a call from Kaitlyn. She was very apologetic for all the unnecessary drama that took place over a pair of glasses. She informed me that my glasses were ready and they were the Tiffany frames I chose from day one!!! If it wasn't for Kaitlyn, going above and beyond, to make sure I was a satisfied customer, with the Tiffany frames, I definitely would have asked for a refund and went elsewhere. 5 stars for Kaitlyn..Great customer service skills! read more

I needed my new reading glasses repaired (purchased at another eyeware place but I did not like their service) and I called Lenscrafters and they said they did do repairs, depending on how extensive the repair was. I went right away and I wish I had gotten the salesperson's name because she was very professional and extremely helpful. She actually took my glasses in the back and did the repair on the spot. It took about 10 min but was so worth it because I was worried they could not be fixed. I had her check if I was eligible for my annual insurance qualification, but I have to wait a bit, but I am definitely going back to this Lenscrafters for my next pair of glasses! read more

Had some sunglasses that fit too lose and some to big, came in to ask if they could help me adjust them and Kaitlyn was very nice and patient and helped me out on getting them fixed she's was awesome! read more

All I needed was one lens, due to a new prescription after cataract surgery for my son. LensCrafters pricing requires a quote for 2 lenses. That forced a special order for the lens And a two week delay, just because of the lens I didn't need. They made it right. They ground the needed lens wile we waited. They will let us know when the second lens arrives. We walked out of the shop with what we needed: one new lens. read more

This location has THEE best customer service! Very friendly attentive as soon as you walk in! They were kind of packed but they attended everyone and were very apologetic of the wait but with this customer service it made it tolerable. I came with out an appointment and they still were able to see me and help. Definitely recommend it! read more

Id like to thank Dr. Ly, Crystal, Esteban and Johnny. I had great exceptional service and all of them made me feel welcome for first-time experience not to mention they got me a great deal for my lenses and frames. I will definitely come here again for the kind extra mile service they provided me read more

I think Lens Crafters purposely jacks up the prices of their frames and lenses whenever they have a sale so that you feel like you're getting a good deal. No longer can they prepare your glasses in an hour. I shopped around and went into Lenscrafters to pretend I was interested in getting new eyeglasses and prescription sunglasses. With their limited time 40% off sale for prescription eyeglasses with a new frame, came out to about $375. If you have Vision insurance, it's not going to grant you a big discount. I think if you have Vision, the only places it really works are like Sears and Target. The only good thing about eyeglasses, lens & frames is that it won't be taxed as they're medical expenses. The only things that will be taxed are things like clip-on sunglasses or the tie bands that clamp onto the ear lobe ends to keep your glasses from falling/slipping off if you're on a rollercoaster. Shop around before you go to Lenscrafters. You can probably find the same deal but much cheaper. I found a local optometry that doesn't have as big a selection as Lenscrafters, but they can get the lenses a lot faster and cheaper. Some of the options that Lenscrafters charges separately which racks up the huge bill are included in the lens such as anti-reflective coating or anti-scratch coating. I think I remember that Lenscrafters won't process your new lens & frames without doing an eye exam which is pointless if you already have an eye doctor that you trust and who knows your history. read more

Shoddy customer service: my husband's glasses were misshapen, and after correcting this, the technician tossed his glasses onto the table, without an apology or saying anything. No, we won't be returning. read more

This was the best eye exam and overall glasses experience I have ever had top to bottom. The office appt started on time, equipment was extremely up to date, Doctor Ly was warm, personable, competent and extremely helpful. I had gotten a bad prescription prior and she explained what might have gone wrong and recommended a slightly different prescription with larger glasses for the transition lenses. I appreciated the level of commitment and professionalism of all the staff: receptionist to office manager Johnnie to processing the glasses within 24 hrs. Amazing as I thought it'd be 7-10 days as many others. But the lab is in-house. I loved how the staff were happy to jump in and support one another and proactively go about picking out suitable frames. Thanks, all!! read more

Walked in to a mess, ended up with a great experience. Walked in during a busy Saturday and was not happy with having to wait for someone to be free to officially greet us when I made an appointment. When someone did get to us after 10 minutes - the service was perfect. My eye exam went well - the girl who administered the tests was sweet and chatty. The doctor herself was friendly and you could tell she really enjoys eyes and their complexities. After the appointment, when I was looking for glasses, they were wonderful with giving me all of the pricing and options they could. I'm a thorough person and they were happy to oblige! Walked out with a new pair of glasses (they were able to make them in 10 minutes while we waited), a new eye doc, and a follow up next week for contacts. They even finagled around my insurance to make sure every option I looked at - I was getting the best prices! Love these guys. Definitely coming back for all of my eyewear and contact needs. read more

I have used different LensCrafters before and was always satisfied. I then switched to other vision insurance which would not cover LensCrafters. I received poor vision care and less-than-adequate glasses. I now have Kaiser vision and it is the worst. The exams are okay, but getting glasses from them is a huge ordeal which results in poorly-made glasses ten days after the exam. Who can go without glasses for ten days? This time, I decided to go to Kaiser for the exam and LensCrafters for the glasses. I know how to deal with LensCrafters and their hard sell for costly extras, so I avoided those. I was able to use an AAA discount and a special sale, to reduce the costs of my glasses tremendously. Because my lenses required a special kind of grinding, LensCrafters said it would take a day or two to complete the glasses. The glasses were ready in three hours. They took the time to make sure the glasses fit perfectly and that my sight line was correct in the lens. When all was said and done, had I gone to Kaiser for my glasses, I would get to chose from an assortment of really hideous frames, poorly cut lenses, which would take two weeks to receive. With my "allowance", I would have paid $410.00 for these inferior lenses in hideous frames. With my AAA discount, I paid only $460.00 for well-made frames and superior lenses and LensCrafters. Their work is guaranteed. They will fix any problems the same day. Any adjustments Kaiser has to make requires the glasses be shipped away for ten days, and they don't do all fixes. Some fixes require a fee to process the fix, but LC fixes problems for free, on the spot. read more

Friendly service. Helpful in fitting your glasses and fixing any problems. Have great deals on frames. Good selection. They take the time to find what you're looking for. I have been going there for years. read more

Scheduled an eye exam this morning and was seen the same day. The staff was super friendly and I was in and out very quickly. Even better my glasses were ready in 30 minutes! I really love my glasses and now I can see again! read more

I recently went to Lens Crafters at the suggestion of my girlfriend (who is posting this review) who said that 'it is the ONLY one to go to.' We, along with many others, were looking to take advantage of their 50% off lenses sale. I was amazed at the awesome savings but even more impressed with the customer service and genuine care I observed in their staff. After spending some time with Mark Elliott, Associate Number 534457, I can see why she was so insistent that we go to THIS Lens Crafters store. Obviously one of their top people, Mark struck me as not a pushy sales person but rather someone incredibly helpful and concerned about getting me into the right frames for ME. Sporting very cool frames himself, Mark had tremendous insight about everything from the way the frames were constructed as to what frames worked with my facial type the best. I quickly realized why I never go eyeglass shopping alone, as Mark brought me scores of glasses to meet each requirement I had whether glasses for the computer or glasses needed to make out the menu in a darkened restaurant. While I know I wasn't Mark's only customer (by a long shot!) he made me feel like I was. He was patient while I took a lot of time (it was a lot of time trust me) making my ultimate decision. And then in a demonstration of the type of customer service you rarely see, Mark worked with his colleagues and store manager to troubleshoot a way I could get BOTH glasses I needed while staying to the budget I'd established. I've already planned my next trip to Lens Crafters where I'll be buying two more pairs. And actually, isn't that what great customer service is all about...a win/win? read more

I really normally don't leave a review but this one is so worth to leave one. Dr. LY is such a wonderful doctor and very knowledgeable. She takes her time to explain throughly and listens to your concerns. I have taken all 3 kids of ours and she was very good with them. I even referred my sister to go there too with her kids. Prices and plans are great even if don't have insurance that I noticed. Even if you do have insurance, you still have options to use it in the eyewear. You aren't forced to make a decision right away. We had Caitlyn help us every time we go in and she is so knowledgeable. We just love her. Thank you for the great service and the care that you always give. So if you are looking for eye dr. I really recommend this office and you definitely won't regret. read more

Dr Jessica LY is nice lady, patient and care for customer. Jackie is also a warm lady, cares about customer. Recommend reasonable package to us, whole time was comfortable and efficient. read more

Dr. Ly is excellent and very easy to talk to. Very knowledgeable and thorough, explains the reasoning behind her decisions. Brianna was very helpful up front and very professional. Very knowledgeable about insurance plans and goes above and beyond for the client. I have been coming here for several years now and though I have always been very happy, I feel that they have stepped it up a notch this year. Kudos to Dr. Ly and her staff. read more

Lens Crafters in Monrovia is awesome. Dr. Jessica Ly is great and Caitlyn was very, very helpful and knowledgeable. I highly recommend this store for eyeglasses. Location is great, lots of parking. read more

Took 1.5 hours to get my glasses ordered (already had a prescription). Came in to pick up 1 pair and the lens was chipped and the frame was smashed on one side. The girl didn't say sorry or offer and appology, she just said they'll order another frame and lens and they'd call me when it in. Im starting to think that the smaller, more expensive eyeglass businesses are worth the extra scratch. read more

Staff was very friendly and knowledgeable. The selection of glasses is about mid-range on quantity compared to other places I've been to, but all the glasses are really nice. You will definitely find something you like here. read more

Very unprofessional employees. The guy doing my glasses decided to tell me my glasses made me look "retarded". Opinions are not part of the job description. Very disappointed. Will not return there. I've been going for years bought multiple glasses and one experience after another with employees being rude. Lost my business and my family's .. 3 customers dissatisfied I wonder how many more that haven't said anything ! read more

I went to Lens Crafters yesterday (9/29- Sunday) as I had fallen asleep two nights prior with my contacts in. My right eye was super red- almost looked like pink eye. I had called Costco Optical before and the lady that answered the phone was a total witch. When I called Lens Crafters it was like a breath of fresh air. So friendly and so halpful. My eyes were super dry and I was starting to have sensitivity to light. I called around 1pm on Sunday and they got me in at 3pm. I did have to pay for a full exam, but at the same time that's what I needed and a full exam (without insurance) was only around $80. BTW- if you have AAA you get 30% off! Everyone was so friendly and so helpful! I've never been to a Lens Crafters before, but so glad I went there. I didn't purchase glasses, but the eye exam was awesome and the staff was so great! Highly recommend. read more

Lenscrafters has really gone downhill. I've worn glasses virtually every waking moment for the last 40 years, so I'm no stranger to the process. The selection is probably 1/4 what it was 15 years ago. In about an hour? HA! A day? HA! A week? HA! I have a difficult prescription - I'm used to waiting a few days. They seldom stock the blanks thick enough. But this time around, I'm at the 3 week mark and still have no new glasses. Nor have they called me. Not once. I called at a week and a half and got some excuse. Gave them another week, called again, sat on hold for a couple minutes, and was told they were almost done, just a few more hours.... Never again. If I have to wait this long, I'll use one of those online opticians next time. read more

since my wife got her glasses, she went back the store complaining about foggy lenses, all they did was cleaning them with a small clothe...twice they did the same! still today after 2 years , lenses still foggy! she has to clean it every time she use them! lenscrafters, you are not craft ! read more

I have been coming back here a couple of times they are great, always welcoming and friendly very professional. Dr Jessica Ly is very thorough and patient I will always recommend this place read more

I was in the area and came in for a quick service to tighten my glasses. I received quick and excellent customer service, specifically from Kaitlyn*. Thank you! read more

My vision exam went well. The sales person I worked with Diana was rude. My vision insurance covered my frames and lenses. My prescription was just a standard reading glass (something I could have purchased at a dollar tree) I refused all the extras and my sales person Diana dropped her computer mouse in anger and stormed off the tell another employee "she won't take any extras". I was so embarrassed. My budget had taken a big hit before my appointment so the extras was not an option today. I shouldn't feel like I should have had to explain that to her to be treated better. I will use another vision provider next time. read more

Today, i was being helped by a nice young man, Daniel, who was kind and patient while doing my pretesting, and also offered me help and a second opinion, and to my luck, he picked the frame i liked lol. The dr was also very kind. The thing i didnt like, is that daniel had to leave, so i got help from a lisenced optician, who was gonna check me out with polycarbonate lenses and antiglare. Which i didnt want. And she was kind of rude as to tell daniel to just clock out and leave while he was helping me. But anywho, thanks to daniel for helping me through my appointment :) read more

Not the cheapest but I needed a new screw & 10 minutes later my glasses were fixed! EXCELLENT customer service!

I went to Lenscrafters for my first eye exam ever as I have never worn glasses so was a little nervous as to what to expect. Dr. Ly was AMAZINGGGG! She made me feel so comfortable and really explained everything well to me. I was so impressed by how professional and nice she was! Really happy with my experience here and would recommend her to anyone! read more

The lab can't get it write. They take measurements for bifocals last year and trifold this year. The lab pays no attention to the measurements. Having to wait for ANOTHER remake of lenses. Maybe I should shop at another Lens Crafters! read more

I came in just to get my current glasses readjusted, but my curiosity took over and I decided to look at some other frames with the help of Jeiza fell in love with the first frames she brought over after I just vaguely described what style frames I liked! I bought the frames without prescription as it was an impulse buy. When I got home I noticed I was given a Michael Kors case instead of a Tiffany one (and it was just the case, I think most designer eyewear purchases come with a box with the case inside and a certificate of authenticity?) so I called them to see if they had any Tiffany cases left and spoke to Celeste who was extremely friendly and told me I was welcome to come back in and exchange mine for the right one. I went back in the next morning and was assisted by Brianna who truly made my day with how cheerful and knowledgeable and easy to talk to she was! As I was talking to her I decided to go ahead and pull the trigger and just get lenses for the glasses at the store as I spoke to my optometrist earlier and they wanted to charge $119 just to insert the lenses alone. Brianna gave me a great deal and they were ready in about an hour! That is unheard of to me because I'm so used to waiting 2 weeks for even the most basic of lenses at my optometrist. She was so hospitable towards my father and I while we were waiting even though she was so sociable we didn't mind waiting at all! Lenscrafters has it all under one roof- eye exams, an area where they actually put the prescriptions and lenses together, AND a huge selection of frames! I will definitely be coming back soon for a pair of sunglasses and might have to buy a pair of eyeglasses for every occasion lol. Definitely a gem we're lucky to have in this plaza! read more

Love coming to this LensCrafters branch in Monrovia. Staff is super friendly and helpful. Optometrist Jessica is the best! Super friendly and very professional. Always makes me feel welcome and answers any questions I might have, while always giving me tips when it comes to the care of my eyes and glasses. Associate Irene is also very friendly and attentive. Even when there were a lot of customers, she made it a point to acknowledge me. Very great customer service. read more

Staff was absolutely wonderful, quite accommodating. They answered all my questions and were very patient quoting me different options. Irene is outstanding, very professional and helpful. I was delighted all around. read more

Overlooked, but greeted, assigned a table to wait, only to get the other tables that were seated after me be helped first. Extremely long wait for coming in with only 2 guests ahead of me, but 3 behind me that was helped first. Extremely poor efficiency! Slightly forceful when it comes to upwelling. Very upsetting experience, when I drive 10 miles for this one even when there's one across the street from me. read more

Dr Huang here is awesome, and the staff is great definitely recommend!

The doctor and staff are wonderful! They have all of the latest equipment and technology. LensCrafters always has the latest styles in frames and usually can get them done quicker than most places. I enjoy going to LensCrafters every year to get my eyes checked and getting new glasses. Excellent service and quality is worth every penny. read more

I've been coming to this location for years and for the most part have had good experiences. Today was no different except for one thing... I was in need of new glasses desperately since I broke mine and need them to basically do anything. I am so happy they take my insurance now, I ended up saving a lot of money that i wasn't planning on spending in the first place. I dealt with Dora who was very nice and attentive. She promised my glasses would be done in an hour and they were. Here's the part I was bothered by. I had to come back three times this day (for my own mistakes not theirs) and each time their manager heather was there. Luckily I only had to deal with heather when I picked up my glasses because the other times I was in there she was loud and rude to the customers she was dealing with. I felt uncomfortable listening to her I can only assume what the people actually dealing with her actually felt. I have no doubt she's good at her job but this office is somewhat small; there's no reason to speak so loudly so that everyone around knows what's going on with other customers. She just seemed a little pushy which makes me not what to come here in the off chance I might have to deal with her. read more

If your looking for friendly, helpful people, with experienced doctors and unbelievable service by their technicians, this is the place to go. I received my glasses on the same day! read more

WOW!! What an awesome experience!! Forgot my daily contact lenses on a vacation, and this LensCrafters saved the day!! Dr. Jessica Ly was professorial, thorough and really took the time to ensure a proper exam. In an hour, I was on my way with contacts to make it through my vacation. Kudos to Frank as well who was equally as professional and friendly!! read more