Very happy with this JINS location and the team there! Exceptional and absolutely excellent customer service! Lovely people all working there and a great manager who makes you feel valued as a returning customer. That level of care and kindness is what keeps me coming back. I will say that the 1.76 lenses were disappointing in my experience since they cracked within 2 months, and I now see they're unavailable due to supplier issues, which honestly makes a lot more sense now. Even so, the customer service here completely made up for it. The team handled everything with professionalism, patience, and genuine care, and that really means a lot. It's rare to find a place where the people are this welcoming and committed to helping their customers. Because of that, I'll absolutely continue to be a returning customer! :) Thank you JINS - Santa Anita team!!! :D read more

JINS - Santa Anita - *Orders for Ultra Thin Lenses are temporarily unavailable due to a supplier equipment issue. - Eyewear & Opticians Near Me - Arcadia, California

Valerie helped me out with an adjustment, pad and cleaning! She was very helpful and would definitely come back again.

I got glasses here a few times. I usually go on a weekday so there is less wait. The store has a wide selection of frames, which is great since I'm often picky with the style. The staff members are very nice and helpful. Kim is the goat. read more

Jins at Santa Anita has been my go-to glasses store for many years now, probably since they opened at the mall. This time, I stopped by to replace my lenses in my Jins frames due to a prescription update. Marcos was incredibly helpful, explaining the differences in the lenses and which ones he would personally recommend due to my higher prescription. I appreciate the attention to detail and concern for eye strain/comfort! He also helped deep clean my glasses which was a bonus. I highly recommend Jins for the convenience, but especially for those with higher prescriptions. Their lenses are never super thick and I can comfortably wear my glasses all day without eye strain. Plus, all their frames are lightweight, modern, and stylish! read more

Stopped by Jins to see if I could get a complimentary eye glass cleaning. Kim asked if I needed help and got the assitance right away with such kindness and professionalism. She cleaned two of my pair of Jins glasses,one of which was really dirty from months of adventures. She gave them back like a brand new pair. Thanks so much Kim! read more

The assistant manager Edwin really helped bend my glasses back in place. Everyone is super kind. Thank you. read more

JINS - Santa Anita - Eyewear & Opticians Near Me - Arcadia, California

Our daughter wanted a new pair of JINS glasses before returning to college. She also wanted to update the prescription on her JINS sunglasses. Despite our disappointing experiences at this location, time constraints forced us to give them another try. We arrived just as they opened. Our daughter already knew which glasses she wanted. She checked in and was first in the queue. A couple minutes later Valerie called us up to the counter. She had the glasses our daughter selected and began her order. She walked us through each step of the process, highlighting important details while patiently answering all our questions. Valerie also easily handled the prescription update for the sunglasses. She re-confirmed our daughter's address and phone number for the shipment, pointing out that although the receipt notes "Pick-Up", her glasses will be shipped. Later while having lunch across the way at Din Tai Fung, our daughter said she thinks her prescription may have been entered wrong. She felt bad about having to double check, but we wanted to be sure. After lunch she walked over to see Valerie again. Although it was busy, Valerie took the time to pull her orders, explain what our daughter saw and confirm that her prescription is accurate. It was a great experience today, thanks to Valerie! read more

Such a nice experience. Was able to comfortably try on several pairs of glasses. I was having trouble with picking between my top two choices and wonderful Kim was able to help me, she actually suggested an alternative pair that ending up trumping my options. She really took her time to listen to what I wanted but was able to bring her expert eyes (pun intended) to the choice. When it came to final touches Edwin was calm & explained lens upgrades without feeling upsell-y. We waited maybe max 30 minutes for the finished pair. Very happy with the experience and final product. read more

Went into JINS at The Shops at Santa Anita to get my glasses adjusted. Was very happy with the service, I was serviced very quickly; Edwin very quickly assisted me and adjusted my frames and also smoothed out "roll and polish" my lenses to make them looking better cosmetically/ thinner. read more

Valerie and the store manager Marcos helped me out tremendously. Came in because the glasses I had ordered didn't have progressive (I'm pretty blind without them) and they worked with me to rectify the situation. The other employees there are always super helpful as well and I will definitely be coming back for all my future glasses needs read more

Stopped by JINS in Arcadia last night with my daughter to fix my glasses, and Anthony took care of us. He re-bent the frame so it was straight again, replaced the nose pads without me asking, and gave them a full clean. By the end, they honestly looked and felt brand new. The store itself is clean, well organized, and they have a really nice selection of frames at reasonable prices. After this visit, the value definitely stands out. What I appreciated most was how easy and genuine the whole interaction felt. When I asked how much I owed, he just smiled and said not to worry about it. Simple, great service like that goes a long way. Thank you again, Anthony. read more

JINS - Santa Anita - Anthony, Jin's service specialist - Eyewear & Opticians Near Me - Arcadia, California

I was an eager first time JINS visitor who made a special trip here, but this location was not a nice introduction to the brand. They do not carry many of the JINS frames. If you do choose a frame from the more limited selection (and you will not get help from staff to do so), it's a 30 minute wait just to learn how much your prescription would cost to put in the frames. Corporate office should put eyes on this branch. read more

Edwin was so helpful - friendly, professional, and knowledgeable! Jins is always my go-to glasses shop, but this location has exceptional customer service. Fabian was also amazing - he made my pickup process super easy and he was thorough with cleaning my glasses. Definitely would come to this location for future visits! read more

JINS - Santa Anita - Eyewear & Opticians Near Me - Arcadia, California

This happened 3 years ago. Bought custom classes from them and was never notified that they were ready until 3 months later I contacted them and they have been ready much earlier by a month. Never being contacted about my glasses being ready for pickup left a bad impression on me to this day. read more

I was in need of new glasses and heard that JINS has glasses frames that are better suited to Asian faces (i.e., low nose bridges), so I decided to give them a try. I have never had a pair of glasses that didn't rest on my cheeks or weigh too heavily on my ears in some way, so the thought of having glasses that actually fit was intriguing. I came by on a Friday evening and was helped by a younger lady in glasses. I didn't catch her name, but she was so friendly and patient as she walked me through the steps of measuring my pupillary distance, adjusting my frames, and placing the order for my glasses. I was a little disappointed that my glasses wouldn't be available in the advertised thirty minutes (which is totally understandable; I came pretty late in the day and the staff explained that they were backlogged with all the orders from earlier that day), but they offered me next day pick up or free shipping to my address. I opted for the latter, and was told that I would receive a confirmation email with my tracking number. Unfortunately, I never received that email, and whenever I would call the store's phone number, no one would pick up. I called over the period of several days, and even emailed the store, but no response. Ultimately, I received my glasses within a reasonable timeframe, and they're perfect, so I have no complaints. I just caution those that live far from the store location to be aware that they may have to go back in person in case they're wanting to get in contact with someone regarding their order. read more

The service was amazing, I came in needing to get new nose pads for my glasses since they were worn out. And Valerie was there to help with my issue. Got them repaired and cleaned in no time! read more

Located at the center on the second floor of the Santa Anita mall, this Jins shop is very convenient. They advertise that you can get your prescription glasses in 30 minutes. If it's busy, you can grab them in 1-2 hours. You walk around their selection of prescription glasses and sunglasses. Unfortunately, since it's so busy - the glasses tend to be pretty smudgy. The prices are pretty reasonable. I was little confused on how to order but there's a tablet screen and staff to help you out. They also have a lot of options for lenses (blue light, colored, etc) read more

I had a great experience here! I had previously bought some frames in store and came to return them, Valerie gave me multiple options on what I could do. I ended up returning my previous pair and buying a newer, more comfortable pair on sale!! Valerie said she wanted me to leave happy with my choice and I left very happy! Everyone at the store was very kind and helpful. Their glasses are great and inexpensive, definitely worth it! read more

One of the best Jin's I've been to in LA county! I was helped by Valerie and Edwin as soon as I walked in. They were very helpful and polite when assisting me. read more

My overall experience at Jins was only salvaged because of Anthony. Not to take away from any of the other workers, but he truly went the extra mile in every aspect he could. Unfortunately, all my previous visits had major mishaps with timing, quality, and communication. (PLEASE SEE ATTACHED IMAGES) I thought surely I would not be back as I was extremely dissatisfied due to numerous preventable issues tainting my experience in a row. Several times I have returned to Jins with a preconceived idea of how I was going to be treated, and Anthony has not only remembered my case and experience, but elevated it each time. Throughout this whole duration today when I returned for an adjustment, Jins was rather busy and Anthony was still balancing collaboration with his coworkers, full attention on my needs and service, as well as answering any questions I had and more. He targeted my concerns and explained matters I was confused on, such as the glasses getting dirtier quicker- I was missing anti-static coating. He thoroughly cleaned my glasses for me with their solution and showed me a better method of cleaning at home to fix this issue. Anthony SERIOSULY needs a raise or a bonus. Any kind of recognition on his behalf from the company is very deserved. His efforts and kindness do not go unappreciated from me. As the customer, I should not feel like I have to lead the whole service and interaction, that is the business's job. Anthony clearly understands this and will always be a friendly face I can trust at Jins. Thanks Anthony! :) read more

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We love this Jins! The staff is always welcoming and helpful- Kim was quick to offer a deep cleaning for our glasses (even a quick wipe for my sunglasses) and helping us navigate purchasing new frames. Valerie was kind and assisted us with our pending order. Very hospitable, happy to be Jins loyal customers! read more

More people need to be talking about Jins! They have a wide variety of Japanese-style frames and at such reasonable prices. I've never been keen on big name brands so if you just want stylish frames without the high price tag of a name brand, this is the place to go. I got my glasses from Jins and after a week, I found the nose pads to be a little uncomfortable so I went in and asked for an adjustment. Edwin assisted me and not only adjusted the tilt of the nose pads, but also switched them out for me with more comfortable silicone ones. Such a great experience and quick quality service! read more

I've gotten JINS glasses several years ago from here. They have a nice selection of low nose bridge frames. This time, I came for a pair of non-prescription glasses with blue light lens. Edwin, the assistant store manager was very nonchalant, but he helped me at checkout and I acknowledge that he did great by finding the 40% lens I wanted. The glasses looked great and I had them for 3 weeks, but unfortunately I couldn't adjust and kept getting a headache every time I wore them and only when I wore them. I don't know why, maybe it's the wrong fit. I figured this inconvenience wasn't worth $270, so I came back to return them. Edwin happened to be the one to process my return. He asked why I wanted to return them and I told him about the headaches. Then in the most condescending tone, he proceeded to tell me that shouldn't be the case because there's no prescription and that I should get it checked out because I must have an underlying medical condition. I felt like that was rude unsolicited medical advice from someone that's not a medical professional. I won't be coming back ever again, but I hope Mr. Edwin learns some customer service manners. read more

I love to give reviews when they are warranted. I was at Jins Santa Anita today and was assisted by Kim. She cleaned my glasses and checked them out and did a spectacular job. She is an amazing JINS Cast Member. She has a personality of Gold and makes you feel welcome. If you go there, ask for her. Your experience will be super great. I hope she gets recognized for the great job she does. On another note, I believe JINS has the best quality lenses out there. I have three pairs of glasses with progressive lenses, two with transition lenses and one with tinted lenses. They did a perfect job on cutting the lenses and were right on with the prescription. Their eyewear is exceptional compared to other vendors. Louis read more

I was referred here by my brother. He's a fan of this place. I was happy with the quick service I received on my first visit. I got my eye exam and eyeglasses in less than 2 hours. It was also a good deal. $89 eye test and $90 glasses made in an hour. I came back months later to get a second pair of eyes, because I'm kinda cutesy klutzy and just need another breathing pair around. My dad tends to find things while taking the trains and buses. So, he's got these Burberry frames he found that I totally have to use. I took them to the Santa Anita mall Jins. I was attended my a nice, but very clumsy boy. He told me that if I used my own frames, I'd need to shell out more cash. He also said that the clear lenses, which I wanted because they were free, were out. So my glasses were going to take eons to make, instead of their traditional 30 min. I agreed, because I love my dad and what he finds and, well, because I'm a nice person. I have been stressing about this purchase. I was thinking I was ripped off. This guy was a bigger klutz than I am, and maybe I'm not getting anything at all! But, after an entire month, I have received my second pair of eyeglasses (dark-rimmed ones) and they are just lovely. It kinda has made me forget how this young blonde boy was dropping things on the floor, stuttering when he spoke to me, and was just overall concerning. I really thought I threw $150 into a mall trash bin. It doesn't exactly redeem them. If you call them, they never answer. The machine actually slaps your face and hangs up on you. But their email seems to be kinder. Choose your poison. read more

I decided to check this store out during the memorial sale, went back a couple of days later to get a new pair of prescription glasses. Process was really easy, however, never recieved a message from them to say it was ready for pick up. Fast forward, I went back a few days later, because my eyes were taking 3-4 days to readjust. This worker checked and my axis in my prescription was flip flopped. Waited 30 min and was told I would received a message and I did not- once again... Beware your precription can be mixed up because they confused left and rights prescription. If they didn't have the lenses in stock, I would be blind for 2 weeks waiting for my lenses to come in. Thankfully, they did have it in stock. Overall customer service was okay, not the best. read more

JINS has an excellent selection of glasses that are lightweight and affordable. The designs of their collaboration glasses are so clever and well thought out. I had been eyeing their Snoopy collab for a while because I love dogs so much and the designs were too cute to pass up. I brought my dog in and the staff greeted us immediately and were super friendly. Amy helped walk me through the process of how their store works and answered a lot of questions that I had. Kelsey was so patient and such a great stylist. She gave me honest feedback and helped me decide on the perfect pair of Snoopy glasses! Lastly Fabian helped me out at the register and cut and adjusted my glasses for me. I was really impressed with how quick it took to get my glasses done. I highly recommend checking JINS out if you're in the market for glasses. I was super impressed with the service that I got and I'll definitely be back to check out their future collabs. Huge shoutout to the staff that helped me out today, you guys were the best! Most importantly bring your dogs! They love it! read more

JINS - Santa Anita - Snoopy glasses, case, and cloth. - Eyewear & Opticians Near Me - Arcadia, California

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Purchased a pair of glasses from this store but since they did not have my prescription it was special order. ETA date was October 6th and I understand it is an estimate. In store service was mediocre at best. The most annoying part and much of where this 1 star review is coming from is that when you call in, regardless of which option you choose the phone is 1. Never picked up. 2. Rings a few times and hangs up. Not one to leave negative reviews but will most likely not shop at JINs stores USA side moving forward. read more

Great service provided by Valerie! She helped me with ordering and adjusting my glasses. Keep up the good work.

I've been a loyal customer at JINS for the three or four years I've been wearing glasses. They always have great, fast service and same day pick up. The pricing is very affordable and there are several different types of styles to choose from for prescription glasses and sunglasses. I was helped by Karen and she was super sweet! I love my new frames. The quality of the lens is perfect and you get to walk around a nice mall while waiting for your glasses to be ready. Mine took just about 30 mins. You can use your HSA card to get it but there are no refunds for that. If you get frames+lens, you have 30 days to refund it if something doesn't work out. I've used old frames from JINS for a new prescription in the past. While it wasn't free for the lens the second time, it was still at a very affordable price. read more

JINS - Santa Anita - Eyewear & Opticians Near Me - Arcadia, California

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Order for pickup only, never for delivery. I wanted to share my recent experience with JINS at the Santa Anita location in hopes that others do not go through the same issue I did. Long story short, my glasses (no prescription, just blue light filter) were never shipped, even after 20+ declined phone calls and an in-person visit two weeks after placing my order. I placed my order on October 4, 2025 around 6:30 PM with a female associate (balayage hair, around 5'3"). Everything seemed fine at first. I waited about 30 minutes, which I did not think was unusual since it is often busy. They told me the glasses would be ready for pickup the next day, October 5. Since I live a bit far from the store, I chose delivery instead even though it would take 3 to 5 business days. I was told they would arrive by Friday, October 10. The following week came and I still did not receive any confirmation that my glasses had been shipped. I waited until the end of the week and checked my email daily, including my spam folder, but nothing arrived. So I started calling the store. - Sunday, October 12 around 4 PM: I called twice, and both calls were declined after being on hold for a couple of minutes. - I assumed weekends might be busy, so I called during the week. - Monday, October 13 around 1:40 PM: I called twice more, and both calls were declined again after about a minute on hold. - Wednesday, October 14 around 2:15 PM: I finally reached a young male associate. He checked my order and told me my glasses were ready and only needed to be shipped. He said they would be sent the next morning and that I would receive a confirmation email at the latest by then. I felt relieved and decided to wait. The next day came, and still no confirmation or update. I started to worry I was being scammed. I tried calling again and had 15 calls declined, each after waiting on hold for about a minute. I also emailed the store explaining the situation, but never received a response. At this point I felt defeated, so I took time out of my day to visit the store in person on Saturday, October 18. When I arrived, I took a ticket and waited about 20 minutes to be helped. A different female associate (long hair, wearing glasses) assisted me. I explained everything and she checked the system, found my glasses just sitting there, and handed them to me. She asked if everything was good to go, and I quickly tried them on and said it was fine.The original associate who took my order was standing right next to her and did not acknowledge me or make eye contact. There was no real apology. The associate said she would share my situation with the manager, showing me the extra receipt in her hand to give to the manager, and reach out to me about what they could do. It has now been three days since my visit and I still have not been contacted. I am confused and disappointed. I have never experienced something like this, especially for glasses with no prescription. I do not usually write reviews like this here, but I do not want other customers to have the same experience I had. I recommend ordering for in-store pickup only because delivery orders can easily be forgotten. I had high hopes for JINS since I have heard good things, but this will probably be my first and last experience with them. Update: Sad to say there has been no attempt of contact after two weeks. read more

I have always gone to Jin's for the affordable glasses and fun collabs but the service I got today really blew me away. Kelsey was very patient with me helping me look for glasses while I was really fixated on getting a dupe for my old glasses. I was really indecisive and went back and forth with a lot of questions. She was very encouraging and easy to talk to about my preferences. Super considerate person and an excellent hype woman. After we finished deciding on something Edwin helped me get my order in and I had a great time going over all the specs I wanted for the lenses. The whole experience was easy and quick. Thank you for being cool people! My glasses are being shipped to my house so no pics yet. read more

Kim & Chris were super helpful with a cleaning my glasses desperately needed. They did a full service clean. Feels better than new!

Had an amazing experience at JINS - Santa Anita. It had been quite a while since I last updated my glasses, and Kim made the entire process easy and enjoyable. HUGE shoutout to her! She took the time to help me choose a frame that really suited me and patiently answered all of my questions. Her assistance was very thoughtful and knowledgeable, and I never once felt rushed. read more

Lenses machine broken, waited hours for the glasses. Seems unprofessional, won't be a return customer.

Fantastic. I usually get my glasses in Japan or Korea because of the prices and speed, but this JINs brought the same type of service. The associate helped me figure out how to get my Rx from my doctor sent over, and after a quick lunch I picked out a cute pair. Of course, my astigmatism meant they couldn't be done in a day, rather a month. But still, for the price, I was thrilled. They had reasonable options for lenses, nothing insane to upgrade. They took my measurements and offered to ship it to me as I'd be in Hawaii. This store texted me updates along the way and sure enough, it arrived right on time and fit perfectly. Usually when I get new glasses I have to get used to them because of slightly off PD but these were instantly comfortable. When I lost one of the rubber pads, I emailed support, but I also texted this store, and they immediately shipped it out even before the support team emailed me back! So easy to text them, and I was updated every step of the way. Shout out to Kelsey and Amy! read more

*** Does not accept any insurance providers (can still claim reimbursement with itemized receipt if insurance plans cover out-of-network providers) - otherwise HSA or FHA only *** While I love my optometrist and do not have any plans to switch to a different one, the office doesn't have a huge frame selection and I didn't like the frame I had from a year ago. I ultimately decided to look for an eyewear store and this time I wanted to give JINS a try. JINS is a Japanese eyewear brand established in 2001 and caters to the Asian facial features. JINS often does collaboration with some of the world's most popular animated titles like Pokemon & Evangelion in 2021, Jujutsu Kaisen in 2023, and Naruto Shippuden in 2024 (coming soon). Sometimes I feel like wearing JINS glasses is a part of Asian American SGV (San Gabriel Valley) experience as all of my Asian American friends wore JINS at one point of their lives. [Location & Parking]: The shop is on the 2nd level of The Shops at Santa Anita and locates diagonally across from Din Tai Fung. Parking can be somewhat difficult during busy weekends, but try to park near Nordstrom (near Gate 8 & S Baldwin Ave) for the closest access to the shop. [Visit]: Initially I was slightly overwhelmed with so many frame options. I first spent 30 minutes by myself and picked one after some hard thinking. Later I waited in line at the kiosk and met Mike. Thank goodness I met Mike because he was able to offer his expert advices. He looked at my initial frame selection as well as my current high prescription glasses. Next he said with my high prescription glasses he recommended other options instead. Without his guidance, I would COMPLETELY overlook Mike's frame selection. I noticed his selection shared all of these characteristics for glasses with strong prescriptions: (1) Glasses with a smaller lens area. (2) Rounder frames and avoid big rectangular glasses or ones with sharp & angular edges. (3) Plastic frames over metal frame. (4) No rimless and semi-rimless frames. I tried one of Mike's curated frames and ultimately picked one of his frames ... and of course it happened to be one of the most expensive frames. [Price]: $290 for my frame - sales tax and lens included (no additional cost for high prescription) plus $15 per lens for blue light blocker. I was able to claim $100 back through VSP by submitting an out-of-network claim - see website for more details (https://us.jins.com/pages/insurance). [Arrival]: Mike said my glasses had to be ordered and will arrive in approximately 2 weeks. I got a call after 11th day and it was ready to pick up in-store. I have a pretty low fashion standard, but this JINS frame is the best one I have ever had and I still love it to this date. A solid 4.5-star in-store experience and bump up due to great service by Mike. read more

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Kelsey, Chris and Valarie were amazing! Processed all my needs seamlessly and went above and beyond to ensure great customer service. I am 100% a customer for life. read more

During my recent visit to JINS, I was thoroughly impressed by the store's presentation and the exceptional selection of glasses. The store was impeccably maintained, and the glasses were organized in a manner that was both inviting and accessible. The service provided by Kim was particularly noteworthy. Her exceptional interpersonal skills and genuine assistance in selecting a pair of glasses that perfectly suited my style were invaluable. I highly recommend interacting with Kim, as she is a genuine and thorough professional with a delightful demeanor. Kim not only introduced me to the captivating Anime Collaborations but also retrieved a set from the back that was not on display. I left with this exact pair, which is Minato from Naruto! Without Kim's assistance, I would not have left with any glasses. Instead, I plan to visit JINS again when I require new frames for an updated style. I genuinely hope to interact with Kim and her colleagues, who contribute to the enjoyable and effortless experience of purchasing glasses at JINS. I wholeheartedly recommend this location and will certainly inform my friends and family about the remarkably quick turnaround time for prescription lenses. Once again, I express my gratitude to JINS and Kim. I anticipate returning to the store in the future. read more

Had a good experience at Jins thanks to Chris.He was helpful, nice to work with , and made getting my new glasses easy. Good selection overall & prices (4 stars!) but Chris's service was is good . Definitely ask for him! read more

JINS - Santa Anita - Eyewear & Opticians Near Me - Arcadia, California

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