5 stars for being helped by the HOTTIE. A bit pricy on the lenses but they match anyone's price so all in all it works out. I first came here 2 weeks ago and Customer service was good, the hottie helped me quickly. I'm back for round 2 to have a prescription change. No problems whatsoever. 1 hour wait for my new glasses and I'm out. If you want RAD frames go to sunglasses hut in the mall, good prices for designer shit. Then go see the hottie. Sad news fellas, she's gotta man lol. read more

I've been coming here for years... and have really just been going through the motions and taking them for granted. Let me take a minute now to stop and write a review because everyone here has always been very professional and helpful. They also seem to have the most up to date equipment. I really don't think they put that contraption on your head to measure whatever they are measuring, just for the looks of it... cuz it actually makes you look like you're an astronaut going to the moon. We were here for my husband last night and for someone without much patience, we were in and out in about an hour and told us that we could come back later to pick up his finished glasses. That's pretty amazing. They were having a 50% off lens special, but unfortunately, you either get the 50% OR use your insurance, so Paul did a comparison for us to see which would be the better deal. In our case, it was the Lenscraft special, which saved us about $50 additional. Just want to say a quick thank you to the entire staff here... and that we appreciate you! Who wants to spend all day, trying on frames, but you make the process painless and pleasant. read more

Today Tony and Nicolette helped my son Kingston and I. These people here are absolutely wonderful. Very knowledgeable and professional yet very, very kind and helpful. My son had an eye exam with Dr. Yang and he was wonderful too. It means ALOT in these times to feel taken care of and really tended to. We got my son an excellent pair of glasses and lenses too of course. I will be returning on Wednesday to purchase a pair for myself. I too purchased a pair of frames online and I'll also be taking them to this location to purchase my prescription lenses with them to put into THOSE frames! Thank you for being great and taking care of us! You now have a new family of customer's for life! read more

Came yesterday to get an eye examination and get a new pair of eyeglasses. A lot of people helped me, i wish i can still remember their names. Starting from the assistants, to the eye doctor etc... they also did a fantastic job sanitizing everything most especially that we have this pandemic. They have a very good customer service and very efficient with their jobs. At first i was very hesitant to come here because i know i'm gonna end up spending a lot, but I was wrong. I got a burberry glasses, plus a transition lenses and believe me i only paid like 10% because of my eye insurance as well. This is a good place to go if you really want to invest with a really good pair of eyeglasses and will keep on coming back in this place. Also their equipments are amazing, everything is computerized. Thank you so much lens crafters westminster mall. I'm so inlove with my new glasses read more

Don't come here, they will scam you and will surcharge you for everything. They called me over the phone and lied to me that it's time I can get new glasses through my insurance but that was not true so they did an exam that I didn't need and charged me anyway. Now I have a worthless exam that I can't use and will need to do another one in about 6 months when I qualify for glasses again through my insurance. Very rude, unprofessional and high pressure sales! Just read other people reviews on here and you can see this place have a habit of scamming people. Worst LensCrafters in OC, stay away!! read more

Just couldn't stay with the original pair of glasses I picked so I went in and did a re-selection. Once again, Justin and Dr Kao were AMAZING!!! Never once did I feel like I was annoying them and in fact they were just as helpful as during my first visit. New glasses ready in an hour just as promised so everything was perfect Updated review: 7/14/2018 As always the staff, doctors, and 1 hour turnaround are the reasons I keep coming back here. Everyone is so nice and so professional and makes me feel like I'm very important to them. Its not my favorite mall, but definitely my favorite LensCrafters read more

I have had the privilege of being served by the LensCrafters staff for the last few years, I have gotten two pairs of glasses from the location and the staff has been nothing but patient, helpful, friendly and courteous. After about a year, my glasses were beginning to slip off of my face (I'm a bit careless with my glasses) when looking down, I stopped in and made them aware of this issue and they were happy to make adjustments to the glasses, adding a "hook" to the frames, resolving the issue and my glasses work good as new. I'll be sure to stop in next year as my insurance re-ups. read more

I came in with my girlfriend's Gucci sun glasses because it was missing a screw. James Miller was much more willing than other places to physically look for a screw to fix the glasses. He didn't even have you try other screws, he immediately knew which one would fit and got it done in less than 5 minutes! Thank you! read more

I purchased a total of FOUR pairs of Ray-Ban glasses with lenses from this shop. Two complete pairs of single vision for my kid and two complete pairs of progressive lenses for myself. Both pairs of progressive lenses have defective lenses. I went in person and the associate could not explain why the lenses developed what I can only describe as clouds/wet spots/imperfections WITHIN the lens. That's right! The imperfections were INSIDE the lenses. She asked if I purchased the insurance despite the fact this has to be a manufacturer issue or damaged by the associate whey they heat them to make adjustments. I have never purchased insurance because I have never needed to purchase insurance for eye glasses as I take care of them and replace them every year or so. The associate assured me I would receive a call from the manager because she could not explain how something like that would occur. I tried calling numerous times to no avail. Take your business elsewhere! read more

I was very disappointed with the fact lens crafters of Westminster didn't measure for the focal point or any other measurements before filling my prescription! read more

This is the best place to get glasses!!!! Everyone here is great!!! Vanessa, Elizabeth,Justin, and Miguel amazing people! Great selection!!! Really nice prices too!! read more

they sent me an email to give them a review but maybe because my review was a little long it wouldn't let me post it so I thought I should bring it here because the team at this location was absolutely fantastic and deserve some recognition. anyway luckily I copied it before I sent in a shorter one so here it is. *** since I've been here multiple times before, I was expecting the typical experience of having my new glasses come out in about an hour, give or take 5 or 10 minutes. this time however, I was shocked when I received a text message saying that they were done maybe 12 minutes after I left the store to go over to the food court to kill some time while we waited. after we ordered some food, I went back to the store to see if there been a mistake or if they really were already done, and believe it or not, they truly were ready after about 15 minutes!!! I was extremely satisfied with this as well as the selection of frames and lense customizations, as well as being able to use my insurance and HSA card, so I didn't have to pay anything out of pocket. lastly, all of the employees were extremely friendly and helpful!! if I had their names I would give them here but everybody from the man who gave me my eye exam to the doctor who finished up my eye exam and did a great job explaining some parts of it to me, to the girl in the front who checked me in and took my insurance and helped me decide on lenses and between two frames i was stuck between, and rang me up at the end as well, and even the guy who had to search for about 5 minutes to find my new glasses after they were ready, because they came out so fast that they were in a different spot than usual. everybody here went the extra mile and I am extremely satisfied and I'll always go back to LensCrafters. I was already a loyal customer but at this point I'll forever tell everybody I know that wears glasses to go here for anything they need. this whole group here deserves bonuses and/or some other rewards all around, everyone in this location totally deserves it !!!!! read more

Stopped in today for exam and ordered glasses. The doctor was wonderful and the staff fantastic. They were so helpful and friendly, respectful and considerate. I will always go to this location for not only the customer service they provide, but the large selection of frames. The location nearest to me does not have 1/2 the selection available that this Mall store offers. read more

I just fell in love with Aisha... she was very professional, polite, sweet and Gorgeous!

I love to hate you, Lenscrafters! -Your customer service sucks. -Your phone skills suck. -You are always under staffed. -I hate that I have to deal with the mall parking lot to get to you. But... -You match anyone's price without any hassle. -You keep all my information so if I move and go to another location, it's not a problem. -You don't judge me for not having insurance, instead you work with me to try to stay within my budget. -The Doctors at Eye Exam 2000 are always very thorough. -You'll give me a free set of lenses if I procrastinate to the point of being completely out of contacts. -You can have a pair of glasses within an hour. I guess there's a reason they've been in business so long. read more

From LC's website: "At LensCrafters, nothing is more important to us than healthy eyes. After all, they're how you see the world, and the gift of sight is nothing to take for granted." Well LC, it seems as though nothing is more important to you than whack a** customer service, and I now see the world through my year old glasses, thanks for straining my gift of sight. I had an appointment yesterday and I left after waiting for 40 minutes to get an eye examination. A sales associate was on her way to clock out and I had a chance to briefly speak to her about my issue (Thank you!). She notified the store manager, Melissa, that I had been waiting. I thought Melissa would have apologized for the wait because she's short staffed or an Optometrist called out ill, I mean...that's totally understandable, and stuff like that happens, right? Did the manager apologize for the wait to make an effort to demonstrate good customer service? NO! Instead she stormed around the store with fifty million keys hanging off of her pants, sounding like a symphony with every stride. Anyways, she might as well have kicked my vision hungry, blind a** out the door because she neglected to address the wait time for my eye exam appointment. Long story short, I left and I am glad I did because Costco's Independent Optometry has better pricing, you can book same day appointments online AND they have nicer customer service. Bottom line, this place has terrible management. If you have oodles of hours to waste this is the place for you. read more

I loved it here! I wish I could remember everyone's name who helped me, but I couldn't read name tags, because I am blind and didn't have contacts or glasses on - which is why I came in. My contact ripped (while I was driving of course - luckily I was just around the corner from home) and I won't have access to my back ups for a while and I haven't had glasses since I was like 18 or something, so my mom was nice enough to pick me up and take me to LensCrafters to get glasses made in an hour (yup, an hour. so convenient) so I can drive again. The girl who had helped me had clear framed glasses (which she checked to see if they had any in stock for me, because I loved them) and awesome hair. She was super nice. Dr. Lieu was the best optometrist I've gone too, I'd definitely go to him for my next exam. I wish I looked at glasses frames longer though, because I don't 100% love mine (they were out of the clear frames sadly!), but that's my own fault for rushing. Also, I got a discount for having AAA insurance so you should ask about that if that's who you're insured by. :) read more

Summary: Eye exams are OK, get your glasses made at COSTCO instead. I like to get my eye exams here; high-tech equipment and commission-unmotivated eye doctors. I do not like to get glasses made here however and I'll tell you why. First, the opticians are deeply motivated by commission it seems, so they will try their best to sell you their greatest and most expensive stuffs. Next, the sad truth about eye-wears is the monopoly of Luxottica,, who owns Oakley Rayban & Lenscrafters etc. That's why the price is sky rocketed at Lenscrafters. If you have a wonderful insurance then by all means go with lenscrafters. If you are like me, who's budget-minded, you can have your exams at the place shop around for the best prices. It's your money and it's YOUR choice. Lenscrafter quoted me $336 for my prescription sunglasses (already with 40% savings from my insurance; the original prices were $240 and $320 for the frame and lens respectively). Costco is down the street but unfortunately doesn't accept my insurance but I went there anyways. To my surprise the SAME OAKLEY frame costs only $98 and the lens (without lenscrafter branding) only costs $85 (antireflective coating, and polarized, you name it). My out of pocket cost was $183. Simple math and simple solution. read more

April 2012 I went in with an appointment, on my birthday. I waited 2+ hours. Livid. 5 min with the dr then waited another hour to be poorly upsold. No big deal, just leave. So I did. Bought glasses and contacts online with my new prescription. Seems strong but when I call I was told its normal, since the prescription changed. Ok fine. So today I go back to a new dr. Walk right in at my apt time and was seen. Low and behold the prescription I received a year and a half ago was .50 to strong. Both eyes. Luckily my eyes are ok. Sadly all the headaches I got were because if this. Such poor service and ignorant drs. And guess who is out $500.00? I have to buy new contacts and new lenses. Bull crap! read more

I went to see Dr. Ngo for a routine comprehensive eye exam. A+ experience! Intake was smooth and efficient. The staff is very friendly. I didn't have to wait at all. Dr. Ngo was kind and professional, and really listened to and addressed all of my questions and concerns. It didn't even feel like an exam! He explained things at a level anyone could easily understand, which I appreciated very much. One of the best patient advocates I have encountered in a looooong time! I will definitely be back, and highly recommended! read more

UPDATE: Ruth, the General Manager, reached out to me after she had read my original review. She didn't give me excuses or try to b.s. me. She got right down to business and wanted to confirm the details so that she can take that back to her team to ensure that they don't slack in the future. Ladies and Gents, that's the qualities of a real leader! Because of that simple yet impressive step, I returned to her location and couldn't have been more pleased with Ruth and her amazing service!! She helped me find the perfect pair of glasses and was just plain awesome!! Thank you Ruth!!!! read more

Everything about this location deserves five stars. It's clean every person on the staff is friendly and patient. My sons glasses had the warranty made fixing them easy and affordable. Thank you everyone who helped us today and on our purchase date 3 months ago. read more

Picking out glasses can be such a pain. Today I brought my mom in to get new glasses and she is even more picky than I am. It usually takes HOURS and everyone is cranky by the time we leave. I am SO GLAD we came to this Lens Crafter's. Justin walked over right away to introduce himself and help us. He was so kind, and so nice, and so willing to explain any and all questions we had. It was wonderful! He made the process so much easier. We were in and out quickly with glasses my mom loved (chosen for her by Lexus. Thanks Lexus!). It was a great experience and we will definitely come back. read more

Although eye exam and frame prices may be a bit outrageous, I was well taken care of! Mathew has the patience of a God, as I literally drove him up the wall trying on literally a million frames. The doctor was also very nice-- And I got quick, prompt, and friendly service when I came back a few weeks after to fix something with my glasses. it was really nice that they remembered my name as well. Top notch customer service :) read more

I visited LensCrafters today with my Dad. We were in the market for some prescription sunglasses. We had the pleasure of being assisted by Ivan, the assistant manager. He was thorough, polite, and very knowledgeable with his recommendation. We also had a little assistance with Justin and he was great as well. We will return next time we need to purchase and will certainly ask for these 2 gentlemen. LensCrafters is lucky to have them. read more

This is a complaint concerning management, and has nothing at all to do with the customer service I receive when I head into this particular LensCrafters. Multiple times I have gone into this location to have my glasses be adjusted, and I'm always greeted which is fantastic, but unfortunately for the one tall guy there with glasses (I don't know his name but he is not apart of the issue at all, he is great!), he is always the only one there when I head in, and when he is dealing with a customer, all of a sudden no one is able to help anyone with a glasses adjustment or anything that takes little-to-no-time at all to do. Again, this complaint is 100% for management and I'm giving 2 stars in this review instead of 1 ONLY because the customer service is actually very good. But you NEED more people working at a time that can assist customers in any way necessary. More training for other employees so they can handle more tasks would be a great start, as well as hiring more hands. read more

HORRIBLE customer service. No one would help me!!! I went in w/ Rx for glasses. No one greeted me (BAD) and the whole time I browsed frames, not one salesperson spoke or even acknowledged me! (WOW! Is business THAT good??? Or just REALLY poor management??) I was interested in a couple of frames, but couldn't get anyone to even look at me. Eyewear is a big purchase. You would think Lenscrafters would have great customer service. WRONG! I won't go back. read more

We had a experience getting my sons contacts. They do a professional and thorough job. I think the prescription is more accurate than usual because they use digital eye exams versus traditional forms of testing. read more

Awesome place quick and friendly staff! Naomi and Hiba are the bestest! They always are giving great advice and opinions on your eyes and frames. Be sure to make appointments :) read more

LensCrafters - Eyewear & Opticians Near Me - Westminster, California

Extremely rude staff... made condescending remarks and don't know the meaning of personal space... please review your communication policies and realize your working in a somewhat medical setting. read more

Jenn is the most helpful and sweetest person I have ever come across in a store. I was really picky about picking frames and she walked me through getting the perfect pair. She was so patient and made a lot of good suggestions for cute frames! She also explained the benefit of the lens types and answered all my questions! I felt so taken care of and really comfortable. Go to this branch and ask for Jenn! Seriously the best experience read more

Staff and service spectacular! Glasses were finished in less than an hour. Conveniently located in the mall so that you can shop while glasses are completed. read more

Great and professional stuff, fast and easy service, I will come back next year for my next eye exam.

It was a good experience! Polite and knowledgeable staff. Took me in at the scheduled appointment time and completed the exam quickly. I got my contacts in the mail at home within 3 days. My thanks to Lenscrafters for great service! read more

This should be a Zero; i think a 1 is not fair at all. I was just calling to verify that my they took my insurance. My job had changed my insurance to Blue Shield of California. Through Blue Shield, I have MES Vision. I called them and this Len'c Crafters was listed as one of the offices I could go to for eye exam and glasses. "BUT" I didn't want to go down there and WASTE my time so I called in advance to MAKE SURE. Boy I'm glad I did. I spoke with a guy name Todd or what sounded like Todd. I explained to him the scenario because my time is VALUABLE and HATE wasting my time on my days off. TODD: Yes, we'll call MES Vision and make sure to verify your information. And then we will call you back. ME: Well, aren't you gonna ask for my name? TODD: No, we'll just call you back. ME: OKAY? with what number; Aren't you gonna need that too and obviously the name of the person? TODD: Yeah will call you back after we verify ME: OK WOW. Talk about not wanting my business. SO YOU WOULD think you would ask for my name, member # and a call back. I got basically don;t come here because I'm too lazy to work and I'll get away with it as much as possible. I can't believe Len's Crafter's hire's people like this or NEEDS to retrain people on customer service. That's OK because I called the Cerritos location where a lady did the COMPLETE OPPOSITE of what this guy did. Let's just say I still got my glasses from Len's Crafter but from the Cerritos location instead. It's Sad that Len's Crafter hires super LAZY people like Todd. Maybe Len's Crafter's needs their store managers to ensure they're employees WANT TO WORK, let alone know how to answer their phone. SHould read some of the yelp's before calling this place. That's what I would do if I we're you. I WILL STAY THE HELL AWAY FROM THIS LEN'S CRAFTERS AGAIN this should get a big fat ZERO for not poor customer service, just downright lazy workers like "TODD" read more

My daughter face planted and broke her glasses yesterday. I called to find out if there was anything we could do besides buy a whole new pair ($300!). The young man who answered the phone said she was still covered by her warranty. If we replaced her current pair (lens and frames) we would only have to pay $100 deductible. Today we went in as soon as they opened. GM Melissa helped us. She found the same style just a different color and swapped my daughter's lens from her broken frames into her new frames. Her lens are special order and take 7 - 10 business days to arrive. I was so thankful for Melissa looking for her current frames so she didn't have to be w/o her glasses for that long. We were done in 15 mins. read more

Just had the most wretched experience with one of the doctors here. She was running behind (which is entirely understandable) but because of that she was rushing me during the entire exam. It was a follow up exam because I am trying contacts, and I am still not quick with putting them in and taking them out. Well I guess I was taking too much of her time, and she walked out leaving me in the exam room by myself. Absolutely unprofessional. Never coming here for an eye exam again. They are not personable people. read more

Where to begin...I had a good experience with the Lenscrafters in Whittier 2 years ago, but then I went to the Westminster store. After several inadequate trial contact lens trials (I finally convinced them that my previous prescription from 2008 was better than the one they prescribed, and the salesperson/assistant gave the the left contact lens to put in my right eye), they gave me a quote of $450 for a six month supply of disposable lenses. When I told them I'd paid $150 two years earlier, they said they'd call me back with the "correct price". When they called me back, the price was now $300. What a bunch of crooks. I went to Costco and got the supply for $135. LENSCRAFTERS IS OUT TO SCREW EVERYONE!!! read more

Dr.Ngo is the best! I had an eye infection that kept coming back and reoccurring. Dr.Ngo followed it through all the way until it was gone. He had me follow up with him until it was gone at no additional cost to me. This ended up being about five 10 minutes follow up to check the progress of my eye. He never give up and he really cared! Because of this I will continue coming back! read more

Ivan helped me today with my repairs and adjustments to my glasses. He was so kind and positive despite having a terrible day outside of work. The customer service Ivan showed me today was refreshing and rare. I will always come back to this location thanks to Ivan! read more