I'm a returning customer. I usually use local shop as I…read morelike the personal attention. I've considered Costco but having hundreds of folks passing by was not all that appealing... So I returned to Stanton...their frames are relatively attractive and don't cost a mortgage payment. The staff is always friendly and attentive. I will admit I'm a tough fit and could be the customer from hell requiring multiple returns for an adjustment. The staff said don't worry; we have customers that come back every week because they damaged their frames. So I gave them my latest prescription. I selected the exact frame I had a few years ago...funny...as I went thru their vast selection and chose the same frame... When I picked up my glasses the prescription was spot on and the fit was perfect...no need to tweak the fit...they also refitted lenses into another frame that I purchased a few years ago. My only concern is that they have so many deals that it's impossible to match them up. But they are very "transparent " with the pricing and you do see what you get on their order form. I thought the price was more than fair and the overall experience was very good. I'd certainly recommend them.

It started in September 2024 when my sister took her son to purchase eyeglasses. We had to wait…read moreover an hour, not to mention that we brought along two children with severe, non-verbal autism. When Jewel, the manager, came to assist us, she had an attitude and was very rude and condescending. We chose not to complain at that time. Now it is July 2025, and we needed to replace the frames, which were under warranty. Jewel, the manager, told me that I had already used the warranty once in May and that it was only valid for one use. I went home and looked up the warranty, which indicated that it was unlimited. I then called customer service and spoke to Isiac, who confirmed that I could use the warranty as many times as needed until October 2025. On August 2, 2025, I returned to the store to get the replacement glasses and informed them that I could use the warranty. However, they told me again that I couldn't use it. I insisted they check the notes on my account, which showed the warranty was indeed unlimited. Eventually, they agreed, and I was able to get my son's glasses.

I stepped on my glasses on accident and mangled the frame but managed to stop in time to save the…read morelenses. I thought the glasses were done. I took them into Santa Maria Lens crafters and the manager managed to repair the frame and reinstall the lenses. All done with in 15 minutes. Amazing work!! Highly recommend!! 10/10!

Finally called after not hearing about my new glasses for a month. They then insisted they left a…read morevoicemail and emailed me my glasses were ready but I have absolutely nothing from them. I triple checked my email and voicemails (I don't get that many) and had nothing from them at all except my initial appointment confirmation. The retail lady did not care that I hadn't been contacted, she just insisted that they had. Furthermore, I made an appointment in advance and still had to wait over an hour to be seen. And the doctor is over zoom... They kept pushing contacts on me too, something I did not want to do(and should have spoken up better about). Awful place to get eye exams or glasses.

Amazing great and friendly medical assistants and doctor. Everything in same place. The frames are…read moreoverpriced!

Dr.Goodman is a great Dr he did my surgery urgent for pressure. Melissa is wonderful and…read moreunderstanding and there was another staff member was very kind and friendly. As for the front desk I have encountered it is hit and miss. Some are friendly and some are plain rude. I went in post op and I had a patch on my eye and the girls just standing laughing that is not professional what so ever. In these times of un certainly patients do help business thrive. You never know what someone is going through right now either at least have some common courtesy.

With a wide selection of sporting goods, big five is the store to come to if you are an in the Town…read morecenter! There is another sporting goods store , which is further and down in Betteravia. I found the item that I was looking for a locked box in the size that I wanted and the weight that I wanted. it is a nice experience when stores carry items regularly. Pricing was reasonable for the item that I was purchasing and finding the item locally help me to get the item in the day that I needed it instead of going online and having to wait for two days. The cashier for was polite and explained to me clearly the return policy from the store in case that I needed it, which I didn't. Overall, I felt comfortable in my visit to ask questions, so I will say 5/5 customer service

A few months ago my husband and I went into Big 5 looking to purchase a kids trampoline with safety…read morenet for our 2 year old. The one that we wanted wasnt on the shelf so we asked the only employee in the entire store apparently if we could get some help, he informed us that he has 3 other customers before us and he'd be with us when he could. We very patiently and willingly waited because we wanted the item but also because we both work in customer service and know how stressful it is to be undserstaffed. After waiting about 30 mins he came over and said they didnt have any in the store that we need to go to their website and order it OURSELVES and that we have to pay shipping and handling. Wow After going on my phone to their website trying to order it, it told me I wasn't able to order that item online I have to purchase it at a store lol We informed the associate of this and he told us just go up to the register and theyll do it. After waiting in for another 20 mins the cashier said she could order it from their pismo store but it would take 3 weeks very frustrated at this point I just said fine they took our information and said they'd call us. IT HAS NOW BEEN 3 MONTHS AND NO CALL THIS! THIS SHIT RIGHT HERE IS WHY PEOPLE SHOP ON AMAZON AND THESE PLACES GO OUT OF BUSINESS. NOW YOU CAN STOP WONDERING. I went on Amazon and got 1 for half the price delivered to my house in 1 day. Prettt pathetic Big 5 bye

Thank you Back Porch flowers for always adding that special original touch! We have used them the…read morelast year for all our dances and have not been disappointed at all. Each item is perfectly sized, not too heavy and brings that perfect final piece.

Friendly and great service. There was a slight hiccup but Hun made everything right. She went out…read moreof her way to make sure I was happy. They are now my go to florist.

Krystal K. is an optician at the Betteravia location of Pacific Eye. Her assistance as I explored…read morethe options for lenses and frames was the best I have ever received anywhere. She is very knowledgeable and readily shared her expertise in the field answering every question I had. She provided all the guidance I needed to make an informed decision and I am very pleased with the result of my time with her. I highly recommend this young professional.

Krystal was very helpful with helping me pick out my eyeglasses. She has a great customer rapport…read moreand desires to be compensated for her customer service.

What happened to your store?? I feel like you are catering to the 70+ crowd. So sad. I am super…read moredisappointed and I am not the only one on the Central Coast that feels this way. Maybe you made this shift on purpose?? Who knows but I know I will never buy anything in your shop.

Love their new location. Plenty of parking. They carry Brighton jewelry & the selection is pretty…read morewell stocked all the time. The staff is very friendly & helpful. I showed them a picture of sunglasses I wanted to purchase. They didn't have them so they had a sales representative bring them to the store so I could try them on. Then they ordered them for me. They called me when they arrived and I couldn't be happier with the price & value.