The doctor and his staff are amazing. It's a small practice but that's what I love about it.read more

I've been seeing Dr. Navarette for Approximately 30 Years !!! We've been through lots of different…read more"Tooth" issues together. He Most Definitely has my Trust and Respect !!! I've not only established a relationship with him but also with his staff. He's always listened to my concerns and I can indeed attest to our mutual agreement with any and all treatments. I would Highly Recommend Him !!!

First of all, I am surprised that I have never rated my experiences with Dr. Gutierrez and his…read morestaff. While living in Whittier (2009-2017), I worked in Beverly Hills as an office manager for a private dermatology practice. I knew I could receive a word-of-mouth (excuse the pun) recommendation with the expectation of a professional courtesy. However, I did not believe/feel I had major dental concerns, and I was not seeking to capitalize on perks since I had a PPO insurance plan. After doing some research, I found Dr. Gutierrez's office to be accommodating regarding my main objective: teeth whitening. His staff was open and honest when I called to make sure the office was a good fit. I found them straightforward and said they do perform teeth whitening; however, I would still need an initial exam. I did not find this approach erroneous. Why? I intended to utilize my insurance whenever feasible and cover any costs not covered by it personally. Putting it into perspective: taking my PPO out of the equation, a plastic surgeon will not automatically perform a cosmetic procedure at a person's request. A radiology center would not automatically perform a CAT scan of an individual's brain if they walked in off the street with a headache and agreed to pay for it. Why? Medical facilities do not work that way. Invasive cosmetic procedures or noninvasive tests fall within the spectrum of medical procedures and are typically performed by certified specialists; therefore, one can expect bureaucracy, red tape, and ethical considerations in medical care. If not an emergency, delays can be frustrating. But when pain and costs are involved, everyone's time is precious, so expectations of being accommodated can be subjective, even though patients are not to be blame for their issues. Therefore, implementing proper management when 'risks' are involved is crucial (I will revisit this issue at the end of my review). I was due for an oral tune-up (x-rays, cleaning, and consultation of recommendations). I chose to open up and address concerns about past dental issues. In 2004, for several months, I had a documented history of trigeminal neuralgia, which ended up being related to my 2005 confirmed thyroid cancer and not a cavity filling as initially thought. The filling was the least of my concerns compared to the many other neck/head medical issues I needed to address during those months/years. And so, upon our first meeting, I finally addressed any problem I had been evading (since I was in a 'safe' place) when Dr. Gutierrez was surprised to find a crater in one of my molars. The neglected molar was one issue, but I had wisdom teeth that could have interfered with my dental health (I knew this before establishing my dr/patient relationship with Dr. Gutierrez). He performed my teeth whitening and handled root canal treatments. Eventually, I signed up for Invisalign because costs were always my excuse for not getting braces. Although costs were no longer a factor, Invisalign was less expensive, less time-consuming, but also less permanent, because braces meant I had to have my canines pulled. After so many years of medical issues, less invasive meant more. The Invisalign option met my aesthetic interests on all levels. The only reason why I stopped seeing Dr. Guiterrez in early 2019 is that I permanently moved to Northern California. Bottom line, regardless of the number of my outpatient treatments, I found Dr. Gutierrez to have an excellent bedside manner and expertise. Again, having worked in the medical field, but more importantly, I have also been a patient who has suffered misdiagnosis (deemed as malpractice, but I chose not to sue), as patients, we deserve our dignity. Still, that being said, I did not find it offensive when his staff discussed aspects of my care (e.g., explaining the costs of procedures (billing), obtaining my signed consent, confirming follow-up availability options, scheduling the appointments, or checking in to explain whenever there may have been wait times). I acknowledge that some people may not have a good rapport with a professional, or that mistakes may occur that makes better sense for a patient to seek care from another professional; however, what I am stating from my experience throughout the years I was a regular patient is that there was no pattern of nefarious treatment or substandard care by Dr. Guiterrez and his staff. Anyone seeking medical treatment should always be aware that they have the right to a second opinion and should never apologize for seeking one. Still residing in No. Cal. I think of Dr. Guitierrez often and have contemplated traveling to reestablish my patient-physician relationship; however, I know that dentists are at the top of the list for evaluations and treatment should pain or emergencies be involved, and that evaluations and treatment cannot/should not wait; therefore, I have chosen to just keep my fond memories.

I was looking for a new dentist and decided to call this office after seeing so many great reviews…read moreon Yelp. Unfortunately, my experience did not reflect those reviews. When I called, the receptionist answered and I asked about becoming a new patient and whether they accepted my insurance. I explained that I wasn't sure of my insurance provider, and instead of offering help, she responded, "If you don't know, how am I supposed to know?" I found that response dismissive and unprofessional. I then asked if she could possibly look it up using my information, but she declined and simply told me I needed to know my insurance. No guidance, no alternatives, and no attempt to assist. A more helpful and courteous response--like suggesting I contact my employer or offering to help once I had the information--would have made a big difference. Instead, the interaction felt abrupt and unwelcoming. First impressions matter, and this experience was disappointing, especially given the positive reviews. Unfortunately, it makes me hesitant to move forward with this office.

Great dentist. Love the experience, office is clean, hygienist does an excellent job, and Parminter…read morehimself is a very honest dentist. I had gone to another big chain dentist, was told I needed a couple thousand dollars of work including a crown and a deep cleaning. I went to Parminter for a second opinion and didn't tell anything about the other places consult. Guess what? I only needed a regular cleaning. The other place was trying to rip me off. Integrity is hard to find these days.

Been a patient for years here. I was told my insurance would not cover a night guard for me and had…read moreto pay out of pocket. The night guard was not fitted properly so I went in - he cut it with scissors ! Still can't and won't use it. I went to a new dentist who said it wasn't wearable and put in for new night guard - insurance told me Parminter office billed for it - so they got paid twice for it . Won't reach out to the insurance to correct this for me so I can get a proper guard from another location and instead I filed a grievance. Since new people working his office and Tammy and Sherry not main point people anymore it's been horrible. Lies, poor attitudes and service . Not the way loyal patients should be treated

Ive been coming here for about 9 years now after i moved and my previous dentist retired. I really…read morelike the family atmosphere and friendliness of the staff. They always make time for me, when ive had emergencies too, and listen when i have concerns. I also love the netflix!! Ive always had a great experience here and will keep coming back. Good parking too

Horrible first impression. I called in December for an appointment and was basically brushed off…read moresaying they booked but would call me to set an appointment after the new year. Never got a call back. I called again for for appointment, this time I was able to schedule an appointment but was told to call back with insurance information. I gathered my information as I am double insured. Called back and spent a considerable amount of time getting providing my insurance info so I can be cleared for my appointment. I show up for my appointment only for the check in person to tell there is no insurance information attached to my file. What a waste of time. I left and will look for an office with competent employees. They may have good dentists but you have to get past incompetent reception first.

Just became new Patient's here at Friendly Dental Care. I was impressed on the very 1st call by the…read morepoliteness and knowledge received from Grace when scheduling a new patient appointment. The staff is friendly, caring and most importantly, efficient when providing dental services. I am very happy with the quality of care given and would recommend this office to anyone looking for a great dentist. Dr. Cho is great. I am looking forward to remain a long standing patient here.

If you're looking for a new dentist, look no further. From…read morethe moment you walk in you get greeted like family, family you actually like. From the reception staff to the dental staff everyone is super nice and takes the time to explain the process in great detail with a smile. Although I prefer to be anywhere other than a dental office, I actually don't mind this place. You get treated with amazing service. I've been to other dental offices and this stands out in a great way. I highly recommend this dental office to anyone. They made me a customer for life, keep up the amazing customer service.

Awesome Dentist, been going to him for over 15 years. Office personnel are so nice and caring!read more

I have been going to Dr. Wong's office for 10+ years. I recently replaced an old filling (that…read morewas done by another dentist). Dr. Wong explained everything he was doing and why he was doing it, which was very comforting. He has a great method for giving the local numbing injection (one of my biggest fears when having any dental procedures). Dr. Wong is knowledgeable, meticulous, thorough, professional, and personable. I have seen many dentists in my lifetime and I can honesty say Dr. Wong is one of the best..... Great Dentist! Kristen R. (R.D.H) is my Dental Hygienist. I look forward to seeing her and appreciate all of the detailed hard-work and effort she puts-in to ensure my teeth remain healthy. Kristen makes my semi-annual cleaning a breeze. She is an excellent R.D.H. The front office staff, Paulla, Jessica, and Sandy, are helpful with appointments and insurance information. Very easy to work with and a friendly, calming vibe when you enter the office. I think many of us have had our bad experiences at a dental office, causing us to not even like going to a dentist. However, I think Dr. Wong and his staff can change your mind. Personally, I am so glad I found them and plan on being a patient of theirs for many more years.

I was initially quoted $285 out of pocket for a deep cleaning after my insurance coverage was…read moreapplied. Instead, I ended up paying approximately $1,200. My insurance later informed me that they denied coverage because, based on the information submitted, a deep cleaning was not considered medically necessary. I was told the dental office appealed the decision, but the insurance company upheld its denial. I have had deep cleanings in the past that were covered by my insurance, so this experience was both unexpected and frustrating. In the end, I was charged for services that, according to my insurance, were not necessary. Because of this experience and the significant unexpected expense, I will not be returning to this office.

Scott and his crew here are really great to work with and are accommodating in every way. I've been…read morecoming here for a few years now and couldn't think of going anywhere else. Service and level or expertise are second to none. I had concerns about surgery that was recommended by him for my periodontics, so Scott has gone out of his way to develop a program for me that could defer or minimize surgery that I know I will need eventually. Having different options and the flexibility to choose the program of my preference is just one example of service and expertise. Natalie is also really great to work when it coming to appointments and billing. Always flexible and accommodating. She uses her personal phone to text reminders because she knows that's my preference over cards and phone calls. Anyone looking for a dentist should give Scott and his tram a try.

I has tried very many different dentist in the area and none would bother to see me due to the…read morelimited opening of my jaw. They were extremely willing to work with me on the x rays, and they were able to clean, deep clean, and fix a tooth. They are flexible and extremely friendly. I would recommend to anyone in the area that is covered. The dentist is always in a good mood and front desk always very helpful

Dr. Fang is probably the best dentist I've ever had the pleasure of visiting. I appreciate his step…read moreby step explanations of issues and his candor. He always let me know what he's doing while I'm under so that I can brace mentally prepare for a deep clean. He seriously makes it pleasant. This year, i can proudly say I am cavity free and it's all thanks to Dr. Fang and the Star Dental Team!