Weeks ago I used this service. She was late and had a…read morereally nasty attitude. She also charged me extra €50 for city tax. I guess she didn't like Americans. Never again!!!

Prompt, professional, reliable service. I will use them again on my next visit to Rome.read more

Jany was very helpful. We had a bit of a complex ask that involved drivers, tour guides and luggage…read morestorage. Jany was responsive, the requests were executed perfectly and she was able to adjust when our timing changed. Also the bid came in lower than several others.

This company and its drivers are the best in the business. Our family of 4 went to Rome recently…read more We didn't want to rent a car but getting places in your 70's isn't as easy as it was in bygone days when we would just walk. We used this service for the transfer to and from the airport as well as short hops to the train station, the Vatican, and the catacombs. They are punctual and communicate about your upcoming rides so you don't have to wonder if they are going to remember to pick you up. Drivers are friendly and helpful. I wish I could give more stars.

Matteo and his team are gems. I can recommend their services without reservation! We had a wedding…read moreto attend in a small village near Rome, we had six people, five separate transfers to arrange with different passengers and luggage in each transfer, and 4 different locations for pick ups and drop offs. It was a complicated itinerary, and sadly I do not speak Italian. Matteo and his team were extremely helpful, prompt and excellent with their communication. If the need arises we would definitely recommend them again.

We were a large group with inconsistent plans. We ended up using Mia Limo for 5 trips. Every driver…read morewas professional, friendly, and safe. Matteo responded quickly to all our schedule changes. I cannot recommend them highly enough.

Roma Termini is the central train station, metro station and bus terminal in Rome, located on the…read moreeastern side of the historic central area. From the Latin word for baths "thermae", the name for the station "termini" derives its name from the nearby Baths of Diocletian, its ruins open as a museum opposite the street from the station's main entrance. Piazza dei Cinquecento is the large plaza in front of the station, containing a parking lot and bus stands, a tourist info booth. There is an extended length of ruins of an early 4th century BC Roman Servian Wall (a defensive wall encircling the earliest city boundaries) preserved just outside the station. It's viewable directly adjacent on the north edge of the street leaving the station. The design of station with floor-to-ceiling glass panels with a wave pattern allows commuters inside to admire the ruins from inside. Within the station, 29 train platforms mean plenty of train service, making Rome reachable from most major cities in Italy, and cities across Europe. The entrance hall is filled with restaurants, shops, a couple train lounges and a food court upstairs, car rental offices, post office, railway ticket office, and a tourist info desk. In the basement level has more shops including a grocery store, luggage holding service, and bathrooms. To access the platforms, you need to scan your ticket thru the turnstiles or scanned by the security attendants. The departure/arrivals locations and times are listed on the signs at the head of each platform. I purchased my tickets online in advance so only interaction was scanning my ticket which was quick and easy. The inside of station was clean though would say some of the signs to the platforms are a little confusing. You can find departures and arrivals information at: https://www.romatermini.com

It is seriously deceiving just how massive Stazione Termini is until you are actually inside…read morewalking it. It feels less like a standard train station and more like a mega-mall that happens to have tracks attached. The selection of stores, cafes, and markets here is fantastic--you can easily kill an hour shopping or grabbing a great bite to eat while waiting for a departure. Just a heads-up: give yourself plenty of extra time to reach your train. The platforms here are incredibly long, and if your train is assigned to one of the regional tracks or a high-speed engine waiting far down the line, it can be a massive, unexpected walk to get to your carriage. Keep your eyes on the departure boards and don't linger at the shops too long.

Highly recommend this shuttle service. We booked a shared shuttle from Rome city center to…read moreCivitavecchia Cruise Port. What a pleasant and unexpected surprise to be met by a driver, dressed in a nice Italian leisure suit, in a very comfortable Mercedes sedan for just our party of two. He was right on time. Our driver offered us cold bottles of mineral or sparkling water and gave us a minitour from Rome on the way to the cruise terminal. He was so kind to make a short stop at Terrazza del Gianicolo overlooking the city of Rome. What an amazing panoramic view. Thanks for the five star service.

Great transportation between the cruise terminal and the airport. Cool and clean luxury van. Driver…read morewas waiting on us when we exited the terminal.

Great service, friendly staff. Last minute reservation and took only 10 minutes to arrive…read more We had a private driver in a luxurious car for the standard airport taxi fare. Highly recommended!

I would highly recommend Taxi (NCC) a Roma service. Also, make sure to request for Ariel Lorenzo…read more You can also reach him by whats app as well. I am so happy that someone arranged in advance for Ariel to pick us up from the airport. It was the best way to start off our trip in Roma. Ariel Lorenzo had picked us up on time from the airport and dropped us back off at the airport on time. This gentleman was polite and beyond professional. I believe from the beginning of him picking us up, to the end of him dropping us off at the airport that the service was beyond excellent. My opinion of the taxi service in Amsterdam and Belgium has not been the best. So when we actually came across a taxi cab that was honest, professional and polite I wanted to say thumbs up man, finally, I get a taxi cab that is on point.

Incredible service. On time, kind and professional. Great communication and attention to detail…read more Will use again and highly recommend to all. The price for private transportation is close to what you would pay for a taxi or uber service which was impressive. Truly priceless at the end of the day for security and peace of mind. Thank you to Fabio for his great driving!

This was my first trip to Europe and I traveled with my adult daughter. I booked my tour far in…read moreadvance, and Irene was very accommodating and helpful. She answered all of my questions quickly and completely, and tailored our experience to what we wanted to see and do. My daughter and I booked a pick up from the cruise port of Civitavecchia and tour of Rome. Andrea was there to pick us up promptly and it felt like we had just reconnected with an old friend. He was very knowedgeable and personable. We were able to see all of the main attractions we wanted to see, and he utilized our time well, avoiding traffic. Andrea made reservations for us to enjoy lunch at a local restaurant where we sampled local food and wine. We were also able to go shopping for souvenirs and learn about the history of the area. We ot back to our cruise exhausted but happy from all we had seen and experienced. The following day, Andrea met us at the Naples port and we headed to Pompeii. He had arranged a private guided tour of Pompeii for us, which we thouroughly enjoyed. We then headed to Sorrento for lunch and shopping. It was a wonderful experience and I would definitely utilize their services again when we are able to return to Italy!

Nice and easy once you get on. The route map and schedule are a bit confusing. I am was going to…read morethe Hilton, it seemed like quite a long wait. I had to ask twice to find it because it was not clear to me that is was on the upper level by departures

True enough, the express train leading from Rome's major airport to the city center is easy to…read moretake. I've done that route out & back for nearly all of my five trips to Rome. But on Trip Number Six, last week, I discovered an even EASIER mode of transit. You guessed it! Airport Shuttle Express was recommended to me -- er, rather forced upon me -- as I stood at the kiosk in the train station at the airport, trying to buy a train ticket into town. Although I hate being pressured into buying something by a fast-talking know-it-all, I bent to the will of the lady at the kiosk and agreed to buy a ticket for the shuttle instead of the train. And you know what? It worked fabulously. So much so that my hubby and I reserved seats for our return journey too. On the inbound ride we shared the van with two other couples, thus stopped at two hotels before ours, yet still made it there in the 40 min. estimated by hard-sell kiosk-lady. What's more, we passed some of the best scenery imaginable: we drove by the Pyramid, the Circus Maximus, the Colosseum, down the Corso, past Termini (waving to those poor folks taking the train), and near the Spanish Steps. The driver himself was extremely courteous and even pointed out some of the major monuments as we careened (safely of course) around -- but he didn't chat us up or try to engage us in conversation, which I appreciate after a long flight. When it came time to leave the Eternal City and we had scheduled our shuttle pick-up, the same gentleman was at our hotel waiting for us, calmly munching a saltine, fifteen minutes before our official pick-up time. Beyond punctual! Bottom line: At 40 min. door-to-door (!) and 15€ apiece (hardly more than the express train), not to mention the huge convenience of not having to lug baggage on/off trains and across the massive Termini station (you know how far the airport train parks from the station exit!), there's no question: Airport Shuttle Express is my new ride into Rome.

Great train service throughout the large cities in Italy. I…read moreutilized Trenitalia to travel between Rome and Florence. Once is premium class and nice in Business class. Solid options on both trips. If you have a lot of luggage I would pay more for Business class as there is more room for luggage. Quick service, they offer a snack, water, coffee etc. free WiFi is included with power outlets. One star off as the trains are never on time. Great option for travel.

Extremely disappointing experience with Trenitalia…read more We took InterCity Notte 1959 from Rome to Palermo and paid for a Cuccetta Comfort so we could sleep overnight. Unfortunately, the AC/ventilation in our compartment was barely working. We reported it immediately after boarding and were simply told to wait. After two hours, the cabin was still extremely hot. What made it worse was seeing other passengers being moved to cooler compartments, while we were not offered the same option. My wife is pregnant, and we asked if she could move to an available room because of the heat. We were even willing to pay for the room, despite it not being particularly clean. We weren't asking for a free upgrade--we just wanted a reasonable and comfortable place for her to rest. Our request was refused. Eventually, the staff acknowledged the problem and offered to refund our tickets. The lack of communication and the way this situation was handled were extremely disappointing. If the AC problem was known and other passengers could be moved, I don't understand why our situation wasn't handled the same way, especially with a pregnant passenger involved. We paid for a sleeping accommodation that we could barely use. Very poor customer service and an extremely frustrating experience.

We scheduled a day in Rome with Drive in Rome. Our driver Carlo picked us up right outside of our…read morecruise ship and we were on our way to Roma! Our whole group thought he was so great. We had a really awesome time and Carlo was super knowledgeable, telling all about the history of different places and other Italian tidbits. We learned so much about all the places we went. We even got to see a number of places that we didn't know about. We are so pleased that we booked with Driver in Rome and appreciated Carlo as our guide! He really made the trip for us, we wish he could have been with us in the other towns we went to! We definitely recommend booking this for a day in Rome and requesting Carlo as your driver :).

Driver: Costinel was amazing! We took a bus with him from Rome to saturnia hot springs! There was 7…read moreof us 4adults and 3 kids. He was awesome at stopping where we needed (breakfast, bank, food, etc) and was so well spoken in English, very knowledgeable about all of Italy and answered so many questions and taught us so much along the way! We felt safe and well taken care of! Great communication before and during the trip! Absolutely perfect day trip!