I had a great experience with Frank's Budget Appliance Repair. Dalton provided fantastic service…read morewhile helping us fix our ice maker. He was professional, knowledgeable, and took the time to explain the issue and the repair process. He arrived on time, worked efficiently, and had our ice maker running properly again in no time. It's hard to find reliable and honest appliance repair technicians, and Dalton exceeded our expectations. I highly recommend Frank's Budget Appliance Repair to anyone needing appliance repairs. Thank you for the excellent service!

We had Dalton out to multiple appliances. He was one of the best prices in town and he explained…read morevery thoroughly what was wrong and the prices along the way. Very happy with our experience!

The repair person was good at communicating, was on time, friendly, courteous and competent…read more The reason for the three star is because I believe they over charged for the replacing of the water valve supplying the ice maker. I had no idea what others would have charged not knowing what the issue was with the ice maker until they came out and charged a trip and a diagnostic charge, non refundable. This was applied towards the repair. I went online after the repair to see what the going rate for the ABQ area was. They are definitely at the very high end.

The tech had to reattach a water line to the part that directs water to the inside spigot. took 2…read moreminutes. Cost me 258.25. - 158.25 before they would come out at all and the another 100 to the tech. I actually thought some of the prepay would go towardthe service. when i tried to talk to the office to understand the young man said there is a statewide flat rate that only repair people are privy to. I also talked to awoman who was super rude and told me to go elsewhere in the future. GuessI will.

I want to give a shout out to Adjust & Time, I called on short notice with an urgent need for…read moresewing machine repair. I was in early the next day and had my machine adjusted while I waited...best customer service ever!! I highly recommend this business Rick did a fantastic job and was very friendly, he even showed me some functions that I had not tried! Give him a call, you will be very happy.

I had a problem with my machine a day before a weekend-long retreat and after calling 4 other…read moreplaces looking for parts, I called Rick. He doesn't normally work on computer machines, but he told me his appointment had been cancelled and he was available at the time I called. I was there in 45 minutes. He took me right in and had my machine running smoothly in less than half-hour. He is personable and initiated a friendly conversation while he was doing the work. He explained the things that can and will go wrong in a way that helps me troubleshoot in the future. His fee was ridiculously reasonable for the fact that he dropped everything and solved my problem. I highly recommend this business.

The reviews are accurate - A+! Pen Pals Cooling Heating Plumbing was responsive and very…read moreprofessional. Our AC went out and they were able to get us scheduled same day. Communication was excellent throughout, including text message updates. Lucas S. was our technician and he was very polite, knowledgeable, and trustworthy. He represents the company very well. He quickly diagnosed the issue and got our unit up and running again in one visit. Good value and honest work. We will definitely be calling Pen Pals for any future needs. Highly recommend this company. Thank you!

Kenneth is a phenomenal technician who installed our new water heater in the past and recently did…read moresome repair work in the bathroom. He informs you what the problem is and what's needed to remedy the problem. His work is excellent and we highly recommend him.

Jerry was very responsive and was able to schedule my service appointment the next day. He arrived…read moreon time, had a repair kit in his van, and our dryer was up and running perfectly an hour and a half later. Very polite, personal guy, and he gave an estimate that was spot on. Total cost was very reasonable, and good value considering my usual service techs weren't available for a week. Highly recommend!

Birdsong responded and came to fix the ice maker on the same day. The ice maker works and was…read moreinstalled quickly. Jerry was polite, on time, and professional. I would have liked for him to stay and ensure it worked. He should have cleaned up the mess he left - mostly water - in the kitchen.

This is a wonderful place. I know the owner from way back. Honest!!!! Sewing machines too.read more

I really wanted this to work. The other 2 reviews were so stellar that I didn't even research any…read moreother places before I went in. I brought a bunch of kitchen knives in for sharpening. Five dollars a piece. Got them back right away, nice and sharp. That was great. I also brought in an antique Singer Sewing machine that needed a new cord and a tune up. That was going to be $80 and $5 for the new cord. I didn't ask what the tune up entailed but did think $80 was a little pricey. On the other hand I realize this is not Walmart. There are expenses and overhead for a small business. And many of us want to support these independent shops, right? I was told it would take a week to be done. A week came and I didn't hear so I called. It sounded like the owner forgot all about me and my sewing machine. I thought it was odd because no other customers were there when I was in and it didn't look like he had many items lined up to be fixed, but you never know. So, I was told that he would look at it the next day and if it didn't need any parts it would be done by the end of the day. End of the next business day I came in and he hadn't even started. Again, no one else was in the shop and I didn't see a back log of repairs. I really felt like I was more of a nuisance than a customer so I took my Singer and went home. That makes me sad because when I walked in I thought it was a wonderful place. I wanted it to be a wonderful place and I wanted to be a happy wonderful customer. Oh well.

It's Labor Day and my fridge was going out and I call they got me in right away came to my home had…read moreparts on the truck and fixed it in about an hour appreciate you all saved me a lot of money in groceries and not having to buy a new fridge when my freezer works perfectly thanks guys No extra fee being a Holiday very professional and swift

We have used this company twice for our appliances and they are absolutely AWESOME! They are…read morehonest and won't rip you off like most companies. The owner loves our dogs so that is a big plus because we don't have to lock them outside during the repair. I will never use any other company because they are so professional and honest!

These guys are the best that we have worked with, they have helped us out over the past 5 years…read moresince owning our home and have installed our dishwasher, helped us out with our heating in the house and most recently helped us with our fridge that got fried by another company's work. They didn't even charge us to come inspect the fridge after making time for us that day, then talked with the previous company to help have them cover the repairs, and are actively helping us find a replacement within the budget. Going to be going through them for everything going forward, I definitely recommend you do the same.

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!